2/5
Rating only, no written review.

Trusted Agent profile · West Midlands, West Yorkshire, Middlesex and more
Verified
★★★★★
5,343 reviews across 28 offices and 1 platform
Hunters has 28 offices, in London (four offices), Liverpool, Brentford, Carshalton, Sutton Coldfield, Sheffield, Bingley, Blackpool, Hayes, Birmingham (two offices), Solihull, Yeadon, Pudsey, Huddersfield, Beverley, Bexleyheath, Knowle, Welling, Darwen, East Grinstead, Frodsham, Malton, Manchester and Selby (West Midlands, West Yorkshire, Middlesex, Lancashire, Kent, North Yorkshire, Merseyside, Surrey, South Yorkshire, East Yorkshire, West Sussex, Cheshire and Greater Manchester). Together they have 5,343 reviews on 1 platform, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ...Read all 5 from sellers
I called up to book a viewing on a property - the person I needed wasn't available apparently and clearly only they can book viewings...., Still waiting on a ...Read the review from buyers
James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ...Read all 5 from landlords
Nothing is too much trouble for the staff, they go the extra mile to help you get the right property for your needs.Read all 2 from tenants
Hunters's 28 offices, most reviewed first. Each has its own page.
Showing 5,318 reviews on Google only. Show every review
2/5
Rating only, no written review.
5/5
Was really happy with the efficient, friendly and speedy service.PositiveResponsiveness, Quality
1/5
Spoken with this agency a few times regarding different properties and always find Alison unnecessarily rude. I wouldn't recommend using this agency at all as good customer service is definitely not something they strive to achieve.NegativeProfessionalism
5/5
Elisa Bayliss is an asset to Hunters as she went above and beyond throughout the rental process providing if me with a great first time experience; I cannot thank her enough for making the process so easy and simple.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for expressing your appreciation for the service you have received from Elisa, it’s much appreciated. Many thanks your Hunters Lettings Team.
5/5
Best Letting/Estate agents, used them on numerous properties, always had the best service. Would always recommend. Thank you Daniel and Elisa and all the other members of staff for your kind help. Look to do business with you again in the future. Mr KhanPositiveProfessionalism
Thank you for your review Mr Khan. We look forward to working with you again for your rental properties. Thank you from your Lettings Team.
5/5
We just sold our flat with Hunters and Reuben was fantastic from start to finish. He did everything he could to conduct viewings while complying with the challenges of social distancing, and was always available to discuss the progress of the sale. Would recommend to anyone without question.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I just bought a flat through Alex at Hunters and was very impressed with his support and responsiveness throughout the entire process. Despite the challenges of COVID, he still made time for viewings and questions with me. He helped push through the sale through some blockers and I’m grateful to now be moving into my new home soon!PositiveResponsiveness, Professionalism
5/5
Hunters were so professional and helpful during our house search. The communication was excellent throughout and it felt like such a personal service. Special thanks to Kimberley who took the time to get to know us and what we were looking for. Would recommend Hunters to buyers and sellers in the area.PositiveResponsiveness, Professionalism
5/5
We recently sold and purchased through the team at Hunters Sutton Coldfield - Faye, Robyn and Kimberley were amazing! It was a turbulent and long winded process that included a number of other estate agents and Hunters were by far the best all round to deal with. From Faye's initial valuation and on-boarding, Robyn helping to find our perfect new home and Kimberley assisting with viewings on our own property and on perspective properties - all 3 ladies were an absolute pleasure to deal with, each going above and beyond (Kimberley and Robyn even keeping us updated on viewings and new prospective properties by sms and email when we were away). Robyn, Faye and Kimberley all recognise that you are selling and buying a home, not just a house and so take their time to understand you and your motivations and pride themselves on their customer service. In the last 12 months we discovered that not all estate agents are equal and really appreciate the effort that each of these ladies put in.PositiveProfessionalism
5/5
House sale with Hunters Sutton Coldfield dealt with in an efficient and professional manner especially during this Covid period. Faye, Robyn and Kimberly were the people we dealt with both on the phone and in person during viewings. Great care was taken with social distancing and germ control during viewings. All seemed knowledgeable and enthusiastic about our property when dealing with prospective purchasers. Sound advice and communication throughout. Would use again for sure. MarkPositiveResponsiveness, Professionalism, Value
5/5
We are extremely happy with the service we had from everyone at Hunters for our recent house sale. The whole team were very helpful, full of great advice and enthusiastic. They were also quick to respond to any queries we had during the process. Would recommend to anyone looking at selling their house in the Sutton Coldfield area. Thank you!PositiveProfessionalism, Value
5/5
I entrusted my place on Blythe Grove with Sharon the Lettings manager and she did not let me down. I had doubt at the start as I had a previously bad experience with another letting agent in Sutton Coldfield. She found the tenants, Emailed and kept me updated with what needed to be done even with Covid at the start of the transaction, it was still good! Thanks to Jayne the property manager as well. Good job so far guys. Looking forward to a good tenancy and working well together throughout my time with u!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Rating only, no written review.
Thank you Peter for your 5 star review. It is very much appreciated as without it we can not continue to strive to deliver a 5 star service.
5/5
I would like to thank Joe Foster of Hunters in Crookes for helping us rent out our property during what has been very strange and difficult times.Joe was professional and very helpful throughout and was always quick to respond to our questions. Thanks Joe.PositiveResponsiveness, Professionalism
Hi Kay, thank you for your review. Joe is very happy that you are pleased with the service provided and will be very happy to help if you need any assistance in the future.
1/5
Absolutely shocking customer service. My friend (currently in Brighton) and I (currently in Lincoln) are hoping to move to Sheffield and viewings are difficult to come by. I understand the circumstances but Hunter's have gone above and beyond to make it a complete waste of time and money. Last month my friend arranged a booking for me to go to at 2:30 pm Thursday 25th June, he was told two days prior to this that it was the earliest viewing they could do. I showed up on time, waited, no-one arrived. I looked through the email confirmation and it turns out they had mistakenly booked the viewing to be on Thursday 23rd July. I called up, politely explained that there has been a mistake made for the date of the viewing at this property. Now mistakes happen of course, just that alone would not have not been ideal but what can you do. However the receptionist’s customer service was atrocious. I asked if anyone would be able to show me around the property that afternoon as they had made a mistake with the booking and I'd driven over from Lincoln just for this. After some back and forth and unwillingness to accept that Hunter's had done anything wrong the woman on reception then told me that my friend had called up the night before to cancel the viewing, so I explained that this was not true but she continued to argue that that is what had happened, effectively calling me a liar. I asked for the name of the person who had called up to cancel this booking and eventually she told me their name is Alexander, which is not my friend's name. She then told me that the property had been let agreed two days previously anyway, but they had not bothered to email to let us know. I said that it was still showing as available on Zoopla that morning but she said there can be a delay with these third party websites, but she told me on their website it had been removed. So either way this was a wasted journey. She apologised but said there was nothing they could do, how about petrol money reimbursement for the waste of time and money? After the call I checked Hunter's website and lo and behold the ad for the rental property in question was still showing as available, which in fact made her a liar. I explained all of this to my friend who called them and he found out that Hunter's had messed up at every step of the way. What a shambles.NegativeProfessionalism
4/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you Peter for your 5 star review. It is very much appreciated as without it we can not continue to strive to deliver a 5 star service.
5/5
I find that Gemma Flanagan always tries her very best to ensure that my queries are responded to in a timely manner. Gemma’s swift responses to my emails are greatly appreciated. Gemma’s very helpful and efficient attitude is truly valued by me. I would like to add that Chloe Davis has been brilliant with her customer care. I had a query during an evening and sent an email and Chloe phoned me before 10am the next working day to clarify my query. Brilliant.
Thank you Angela for your feedback. I am delighted to hear that you are happy with the service that you have received from Hunters. I will certainly pass on your comments to Gemma.
5/5
great service from Kiki!!
Thank you Robert for your 5 star review. Kiki is delighted!
5/5
I am from london and joshu helped me to decide to invest in liverpool I will be coming liverpool and joshu can help me find right property to buy. 5 star for his help. Monika
Thank you Monika for taking the time to leave a review. I am sure Joshua will be as delighted as I am with your comments.
5/5
I have found Joshua to be very professional, knowledgeable and above all, honest. I look forward to dealing with him next time I have a property requirement in Liverpool.
5/5
Really friendly and honest sales advice from Kiki in the Liverpool branch. Will share more later :)
5/5
I spoke to Kiki on a call and she give me quality assistance in any questioning I asked her, nice and friendly I appreciated the information.
Thank you Alan for taking the time to provide your feedback. As a result, we can continue to strive to provide a 5 star standard service.
5/5
Had some really valuable conversations and help with staff at varying times here, Kiki, Tracy and most recently, Josh who was extremely helpful and gave some really valuable insight, answering any questions i asked. As a whole, been really impressed with the professionalism and level of service to which this branch provides.
Thank you Alex for your review. We are delighted to hear how happy you are with the service that you received from Kiki
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hunters and its branches won ESTAS awards in two years, most recently 2023.
ESTAS winners in two years, the group and its branches: 2022, 2023.
2023 1 Gold ESTAS 2023 winners
2022 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.

Hunters and its branches won awards at The British Property Awards in six years, most recently 2025.
British Property Awards winners in six years, the group and its branches: 2018, 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2018 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 2 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 3 Gold and 1 Bronze across three branches The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2018 1 Gold and 1 Bronze across two branches The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hunters a message.
London (223 West End Lane) has the most, with 578 reviews rated 4.7 out of 5, followed by Liverpool with 548.
The 28 Hunters offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Paul wrote: "After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ..."
5 reviews from landlords, rated 3.6 out of 5 on average. For example, AJ wrote: "James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ..."
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold, Carshalton won Trusted Agent and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 14 other industry awards since 2018.