Trusted Agent profile · West Midlands, West Yorkshire, Middlesex and more
Verified
★★★★★
5,343 reviews across 28 offices and 1 platform
Hunters has 28 offices, in London (four offices), Liverpool, Brentford, Carshalton, Sutton Coldfield, Sheffield, Bingley, Blackpool, Hayes, Birmingham (two offices), Solihull, Yeadon, Pudsey, Huddersfield, Beverley, Bexleyheath, Knowle, Welling, Darwen, East Grinstead, Frodsham, Malton, Manchester and Selby (West Midlands, West Yorkshire, Middlesex, Lancashire, Kent, North Yorkshire, Merseyside, Surrey, South Yorkshire, East Yorkshire, West Sussex, Cheshire and Greater Manchester). Together they have 5,343 reviews on 1 platform, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ...Read all 5 from sellers
I called up to book a viewing on a property - the person I needed wasn't available apparently and clearly only they can book viewings...., Still waiting on a ...Read the review from buyers
James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ...Read all 5 from landlords
Nothing is too much trouble for the staff, they go the extra mile to help you get the right property for your needs.Read all 2 from tenants
Hunters's 28 offices, most reviewed first. Each has its own page.
Showing 5,318 reviews on Google only. Show every review
5/5
GoogleFaye and the team have been extremely supportive during our first house move. With many hurdles to overcome along the way, she was able to advise and help speed up the process to ensure a positive resolution for all. The team are highly responsive to queries and will help wherever possible. We would not hesitate to use them for any future house moves. Thankyou Hunters Sutton Coldfield
5/5
GoogleHunters have been amazing throughout the process of selling our house. It has been a stressful time for us during this pandemic & Hunters did everything in their power to make the process as smooth as possible for us. They are friendly, hard working, passionate and really do go that extra mile to get things done. I recommend them to anyone looking to sell a property.
5/5
GoogleWe are only at the beginning of our buying experience with Hunters, but if that has anything to go by I'm sure our experience will only improve. Kimberley has been our point of contact so far and she has been fantastic! Answered any questions we've had and nothing has been too much - she's super friendly and a real asset to the team at Sutton Coldfield.
5/5
GoogleOur experience of moving house was more complicated than we first anticipated due to the global pandemic. After originally selling through another estate agent and the sale falling through, we decided to remarket with Hunters due to how helpful and professional they had been in the previous chain. Faye and Kimberley were extremely helpful in selling our previous property and helping us to find our new home. They were highly responsive to all our queries, even if this was on an evening or during weekends. We would highly recommend the team at Hunters to family and friends who are looking to move in the future.
3/5
GoogleRating only, no written review.
5/5
GoogleWe had an incredibly tricky sale and Hunters held our hands throughout the entire process. Very much appreciate Shaheel's persistent work on this and looking forward to finally moving into our dream home!
It was our pleasure Alexandra. Thank you! Hunters - Stoke Newington
5/5
GoogleJosh was helpful and informative.PositiveQuality, Professionalism
Thank you Andrea for your review.
5/5
GoogleGreat to work withPositiveProfessionalism
1/5
GoogleI am tenant: Absolute cowboy company. They will always go out of their way to shirk their responsibilities. I can only assume the positive reviews they've got are by manipulating the system.NegativeResponsiveness, Quality, Professionalism
Thank you Mowla for your feedback. However, it would appear that you are not a tenant with Hunters. Therefore we can only assume that you provided a review for the wrong agent. It would however appear that you are not happy with your current agent. We would love to hear from you in the future if you require assistance to find a new home when your current contract ends.
5/5
GoogleThe staff go the extra mile. Josh and Kiki in particular made every effort to make things easy. Covid was never an excuse. They worked as normal on my behalf.PositiveResponsiveness, Professionalism
Thank you Lynn for your 5 star review. Josh and Kiki will be delighted as I am to to hear how happy you are with the service that you have received.
5/5
GoogleAfter never having gone through the process Of selling a property .A young member of the team Joshua Owen's looked after us every step of the way he was professional but also attentive to our feelings which were sometimes a little bit stressful I would like to thank Joshua for all his helpPositiveResponsiveness, Professionalism
Thank you Linda for taking the time to provide a much appreciated review. Josh is delighted as I am to hear how happy you are with the services you have received.
1/5
GoogleId suggest looking for a different Estate agent unless you want to be lied to. Wouldn't bother fixing issues unless repeatedly contacted to fix and then it was a fight to get them to bother. Myself and both housemates contacted them regarding a washing machine that stopped working within a month of moving into a property. Multiple times they would just say it wasn't their responsibility or that the landlord wouldn't ok the fix. When ringing up to complain about being told it was our fault that a provided appliance was broken and they didnt care, they hung up the phone on me. Yet when we spoke to the landlord ourselves he had no idea there was any issue with a washing machine, before it was finally fixed. Asked them to get someone to clear a huge bush that was taking over the small back garden area and they tried and tried to get out of doing it. Stating the size of bush among other things, when proved that in our contract they were in fact responsible they then tried to get out of it by stating that if the bush was less than 2 meters tall( it was closer to 3 meters) we would be charged for getting someone out to cut it down. I was told that when they did the inspection less than a month before we moved in, the bush was not close to the 2m height, yet when we checked inventory, it was clearly well above that height. Again the landlord had no idea of any of this and when he arrived for a unrelated reason, he decided to cut the bush himself as he had no idea why the letting agent was being so difficult. ( The reason the landlord was there was to have a smart meter installed, something the letting agent didnt bother to tell us would be happening) Other items would go unfixed for our whole tenancy without a single word from the letting agents of it or when it would be fixed. We had what appeared to be at the time of reporting a small damp patch forming about the window in the kitchen which was reported August 2019, as of moving out in june 2020, nothing had been done and it had grown to a damp patch taking over a large section of the wall with mould forming. Id never use this agency again and id take a look through their reviews before the star rating they have. Many will have been done by tenants just moving in to the property as they ask you after signing your contract to give them a good review. Edit: The reply i have received to this by hunters appear to be more in line with how ive seen them operate in the previous 12 months. What challenge on the condition are you speaking of? The 2 issues the Landlord had with how we left the property was a broken mirror which happened near the end of the tenancy and the person responsible didn't have time to replace and a bedroom which had a dirty carpet and a few other issue, the people responsible for these issue accepted the charges. Neither of which affected me as i received my whole deposit back and the owner of the property who was great through the year wish me well. In terms of how we left the property, i would love you to email me evidence of the "disgusting state" we left the property as the images i will attach to this review will show this to be a lie. Given the way you handle basic repairs submitted to your company i think it would be best i don't have any dealing with Hunters either. As for future references, i think i would prefer to use a reliable source such as the landlord rather a company who don't actually care about tenants. Futher Edit: You are clearly lying about us coming back to clean the property and I am positive you can't provide any evidence that we asked to return to the property. Maybe for future tenants you look at your own terrible service and actually attempt to resolve issues tenants have before lying about why the tenant has an issue with you.NegativeResponsiveness, Quality, Professionalism, Value
Thank you for you for taking the time to provide your feedback. Please accept my sincere apologies for what you believe to be a poor level of service that you have received from Hunters, however we strongly dispute you claim and would be more than happy to discuss in further detail during a face to face meeting. We can only assume that you are upset that you were challenged on the or condition that you had left the property. It appeared that the property had not been cleaned in 12 months and was absolutely disgusting. Unfortunately, given the condition that you left the property, we would would not welcome you back as a tenant and this will reflected in any future references. Hunters agreed to your request to return to the property after check out, providing you with an opportunity to clean it yourself to avoid a claim against your deposit.
4/5
GoogleSpoke with Kiki re a property in L6. What a pleasant and informative experience from a friendly and warm individual at the other end of the phone. Kiki, was able to answer all of my questions and then some.PositiveResponsiveness
Thank you Lee for your review. We are extremely grateful for your comments. However we would be extremely grateful if you could let us know how we could have better your 4 star rating
4/5
GoogleAbsolute joys and profesionals to work with, even when they were at thier busiest they were kind and attentive. never on hold for lon gand when they had to call back it was always that day. If you are looking for a property then I would highly suggest Hunters.PositiveProfessionalism
Thank you Oscar for your 5 star review. The entire team is delighted to hear how happy you are with the service you have received. Thank you so much!
5/5
GoogleI spoke to Josh about investing in Liverpool. He is very informative and had answers to all my questions. I will be choosing hunters to manage my next propertyPositiveResponsiveness, Quality, Professionalism
Thank you Amal for you feedback. Josh will be delighted as I am to hear how happy you are with the service.
5/5
GoogleHunters is an outstanding Estate Agent. They are professional, diligent and hard-working. Thanks to Laura Smith for her excellent and professional support!PositiveResponsiveness, Professionalism
Thank you for your 5 star review.
1/5
GoogleAppalling letting and estate agents, stay well clear. Gave out 2 sets of keys to builders when property was being refurbished , builder locked themselves out , all the keys on the one key chain which hunters had given out resulting in locks being changed. Came from London to have an appointment at the property to go over the refurbishment and get back on the market , Tracey did not turn up despite confirming with her several times the few days before, sales department no better , when discussing looking to see the boy said all leasehold properties are worthless and unsaleable due to cladding, wouldn’t listen or couldn’t understand our property did not have cladding and just said it was worthless as soon as he knew it was leasehold. Utter rubbish. Terrible estate and letting agents, terrible communication , they just cannot be bothered. Oh still have the tenants deposit after a month as we claimed for cleaning on it, they can’t be bothered chasing up the dps for that either nor will respond about it. Again can’t be bothered stay clear. Vile !NegativeProfessionalism
Anna, thank you for your review, all though we completely dispute your claims. You have however received a full response within a private email which we will not place on a public forum.
5/5
GoogleLaura Smith and the team at Hunters estate agents liverpool, are the most happy, polite helpful people I've had the pleasure of dealing with. I would recommend them to anyone with total confidence . Steven ShawPositiveProfessionalism
Thank you Steven for taking the time to leave your 5 star review. Your comments are extremely important to us as without your feedback we would be unable to continue to strive to provide the best service possible
5/5
GoogleWhat can I say but awesome and pleasant experience interacting with the staffs at Hunters. From start to finish, I've been made aware of everything regarding my move into their property. All my enquires were answered quickly. Not a lot of housing agents I can say all this about.PositiveResponsiveness, Quality, Professionalism
Thank you so muck Mariam for taking the time to leave your 5 star review. It is very important to us as we strive to deliver a first class service every time through with the help of our reviews. Please do not hesitate to speak to a member of the team if you need any further help.
5/5
GoogleI had a refreshingly great experience dealing with Hunters Liverpool recently. My queries were handled by a lovely lady called KIKI and she did an outstanding job - I only wish that this was the case with all estate agents! If you call them, speak to Kiki.PositiveResponsiveness, Professionalism
Many thanks Ayden for your 5 star review. We are delighted to learn how happy you were with the service you have received from Hunters, in particular Kiki.
5/5
GoogleJoshua Owens handled the sale of my property. He was very organised, and helpful with any questions I had. He sold the house within 2 weeks for the right price s well. I only have high praises for him. Great agent. Take him, if you want to sell your house!PositiveProfessionalism
5/5
GoogleI went to collect my keys from Kiki - what a pleasure to deal with someone so personable and friendly! However, I got the keys and flats all mixed up and Kiki then turned up at the premises to sort me out - her smile never wavered nor did her patience. Even though it was all totally my fault, Kiki never made me feel that it was and she continued to be polite, friendly and helpful, going out of her way to ensure that I had everything sorted with the vast number of keys before she left. Hunter's has a gem of an employee here...even the bit of marketing she did on Hunter's behalf was so non-pushy. Honestly, so delighted with Kiki...brings a smile to my face even now. And, not forgetting that I would have never been able to finalize my deal without the help of Josh!PositiveResponsiveness, Professionalism
Thank you Suman for your 5 star review. We are delighted to hear how happy you are with the service.
5/5
GoogleAs a landlord for some 7 years, I have recently instructed Hunters to take over the management of two of my properties in Liverpool. To date, Mike, Tracey and Chloe have been flawless in the their professionalism, advice, and responsiveness in property management. Highly recommended.PositiveResponsiveness, Professionalism
Thank you so much Sam for your 5 star review. So many businesses are being destroyed by unfair damming reviews, so it is so nice to hear your appreciation.
5/5
GoogleWe had to move into a house on short notice and was very stressed. We saw several flats and dealt with multiple estate agents but Hunters were easily the most professional. They knew what they were talking about and dealt with any of our concerns promptly. Would highly recommendPositiveProfessionalism
Thank you Owain for your 5 star review. We are delighted to know how happy you are with the service you have received. It means so much to the entire team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hunters and its branches won ESTAS awards in two years, most recently 2023.
ESTAS winners in two years, the group and its branches: 2022, 2023.
ESTAS awards by year, 2022 to 20232023 1 Gold ESTAS 2023 winners
2022 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Hunters and its branches won awards at The British Property Awards in six years, most recently 2025.
British Property Awards winners in six years, the group and its branches: 2018, 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2018 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 2 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 3 Gold and 1 Bronze across three branches The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2018 1 Gold and 1 Bronze across two branches The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hunters a message.
London (223 West End Lane) has the most, with 578 reviews rated 4.7 out of 5, followed by Liverpool with 548.
The 28 Hunters offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Paul wrote: "After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ..."
5 reviews from landlords, rated 3.6 out of 5 on average. For example, AJ wrote: "James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ..."
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold, Carshalton won Trusted Agent and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 14 other industry awards since 2018.
