Trusted Agent profile · Greater London
★★★★★
9,744 reviews across 20 offices and 4 platforms
Felicity J Lord has 20 offices, all in London (Greater London). Together they have 9,744 reviews on four platforms, rated 4.7 out of 5 overall.
8,800
Reviews on Google
All 20 offices
9
Reviews on Facebook
All 20 offices
922
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Felicity J Lord and its branches won awards at The British Property Awards in five years, most recently 2023.
British Property Awards winners in five years, the group and its branches: 2023, 2022, 2021, 2019, 2018.
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2019 1 Gold The British Property Awards 2019 winners
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 8,625 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Dear Weini, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!
5/5
GoogleRating only, no written review.
Thanks Natasha Ferguson, for leaving us this response.
5/5
GoogleI sold my flat with FJ Lord in August 2016 and everyone I met from the Greenwich office was helpful and knowledgable from pricing to completion. I would recommend them to anyone, especially first time buyers/sellers, as the process can be incredibly stressful and having a team that know their stuff, will take the time to listen, and generally be there to support you throughout is so important. Massive kudos to Rebecca, Alex, Joe and Harry for all their help!
Dear Selena, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Greenwich estate agents.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Kindest regards Alexander Lawrence Senior Branch Manager Felicity J Lord estate agents Greenwich
5/5
Googlevery professional service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe service we received was above and beyond what was expected! Very friendly and helpful, I would highly recommend to friends!
1/5
GoogleThe worst estate agent ever,they are making good money from victims like me,I arrange a property viewing they got me from that moment to sign a piece of paper without explaining any thing . They got a less holding deposit £1000. And they …
3/5
GoogleRating only, no written review.
Thank you for leaving a star rating with Felicity J Lord Surrey Quays (Lettings) estate agents. We'd like to know more about the experience that led you to leave a low star rating. Could you email full details to customer.experience@fjlord.co.uk so that we can look into the matter with you?
5/5
GoogleVery professional service from Craig Berg
Dear Patel, Thank you for taking the time to leave us feedback. We are delighted to know that you are pleased with the service you received from Craig. Kind regards Carina Solomon Branch Manager
5/5
GoogleThey helped me throughout the whole process... even at weekends... Thanks again for everything
Dear Alessandro, Thank you very much for sharing these comments. We are always happy to help our customers. You really made our day today. Have a lovely Christmas and a Happy New Year to you and your family. Carina Branch Manager Felicity J Lord
1/5
GoogleAppaling, Called up and spoke to an woman with a very heavy accent, as she explained she didnt have any propertys that had been advertised online i asked for the website, I had to ask several times as she was really hard to understand, And not only was she very rude she put the phone down on me BAD SERVICE
Thank you, Joelle Tabone, for your review. Your feedback is very important to us and we'd like to look into this further. Could you please email us at customer.experience@fjlord.co.uk with the full details so that we can investigate. We hope to hear from you soon, Kind regards Felicity J Lord Surrey Quays (Lettings)
5/5
GoogleI have been dealing with Dmitrijs at Felicity J Lord and found him very professional and approcheable. The service was excellent as he always targeted the right type of properties and always made himself available to show the properties around accomodating my schedule. I would recommend Felicity J Lord Surrey Quays for their professinalism and dedication.
Dear Fiphianh, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst dealing with Dmitrijs. We always love to receive great feedback. Kind regards Carina Branch Manager
4/5
GoogleI called in to enquire about one of the properties Felicity J Lord were marketing. As a first time buyer, Craig was very helpful providing me with guidance on the process of purchasing a property, particularly the mortgage application process.
Dear Aleksandra Toborek, Thank you for leaving such great and detailed feedback about your experience with Craig at Felicity J Lord. You really made our day today. Best wishes, Carina Solomon Branch Manager Felicity J Lord Surrey Quays
5/5
GoogleAlthough not finding our final property with FJL (through a change in our circumstance), we spent many weeks chatting, arranging and viewing a range of properties with the Surrey Quays branch. We found dealing with both Sonny and Carina to be extremely easy in what is a typically stressful time. They were both helpful, polite and diligent in their work and it was much appreciated. Highly recommend.
Thanks James Eade, for leaving us this response and appreciate your kind words. It was lovely dealing with you. We wish you all the best for the future in your new home. Happy Christmas and a happy new year! Carina Solomon Branch Manager Felicity J Lord Surrey Quays
5/5
GoogleMarta was was very helpful through the process and we are very happy!!
Dear Mikko , Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Wishing you a great day until the next time we meet.
5/5
GoogleThis was the first agent i approached when i had to move flat. All went pretty well, i saw the property immediately and took it as a really good deal. FJL came up front with all pros and cons of taking this property where we could make a …
Dear Boris , Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Shad Thames (Lettings). We always love to receive great feedback!
1/5
GoogleThe worst estate agent ever,they are making good money from victims like me,I arrange a property viewing they got me from that moment to sign a piece of paper without explaining any thing . They got a less holding deposit £1000. And they ask me either to pay 1 year rent in advance ,or to get a guarantor,I got a guarantor but what they were ask from the guarantor was to much basically he should give his life away to them no body will accept their stupid unfair conditions. An other thing about these agent why you shouldn't rent by them their fees are unbelievable Tenancy set up fee £330 Checking fee £144 .no idea what's that for Plus they are lazy,useless , unhelpful once they got your money they don't reply to your emails or your calls They don't refund the deposit they are very good at manipulating not to do so. My advice to any one who is thinking to rent by felicity J Lord You are going to regret it keep away please
3/5
GoogleTrendy and modern
Hi M, Thanks for your review of our Bow office. We always like to ensure our offices are looking up to scratch and the best they can be! Regards Ross
5/5
GoogleI have been with FJLord since in Shad Thames for 4 years. I was originally with the leading agent in the area but they took too long to rent the property and with sub standard tenants. Moving to FJLord was brilliant, Rasa and Monika in Shad …
Dear Nicky O'Dell, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Suite 2.01b) has the most, with 1,544 reviews rated 4.3 out of 5, followed by London (22-23) with 1,500.
The 20 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and eight more branches won awards. At The British Property Awards 2023 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2018.
