Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

★★★★★ 5/5

Google

Rating only, no written review.

Faye · 11 July 2020 · Enfields Bitterne

★★★★★ 1/5

Facebook

Poor customer service. They’ve lied on the phone; just to keep us on a waiting list: when there are no”viewings” at the moment; just to message a sorry the next day about the property being magically rented; dissapointed, disgusted and disadvantaged...

Steluta · 10 July 2020 · Enfields Southampton (51 London Rd)

★★★★★ 5/5

Google

Kate and the team at Enfields were amazing! Always happy to help and prompt with responses. So happy we rented our property with them; thank you for everything ??

Alexandra · 10 July 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

We had a few issues on our rented flat during lockdown and Kate Hugh’s was very helpful, friendly and professional. She got right to our issues and we had someone out the very next day to sort it.

Robyn · 9 July 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, patient and professional.

Heidi · 7 July 2020 · Enfields Poole

★★★★★ 4/5

Google

Rating only, no written review.

Holly · 3 July 2020 · Enfields Southampton (51 London Rd)

★★★★★ 5/5

Trustpilot

Letting a property through Enfields

I currently let a property through Enfields-Shirely and have done so for the past year. I cannot fault the service provided by Louise Harston and her team. I have previously had a bad experience with a letting agent and was therefore wary to try another agent but I am so impressed by the level of communication and service provided. I would highly recommend anyone looking to let their property and wanting a dedicated and trustworthy lettings manager to get in contact with Louise at the Enfields-Shirley branch.

Anna · 2 July 2020 · Enfields Southampton (347 Shirley Road)

★★★★★ 5/5

Google

Can't fault my experience with Enfields Bitterne so far; we've been looking to buy a property for over a year and viewed many with Charlotte previously who was always extremely attentive and professional, but we stopped our search during COVID-19. She reached out to me directly to advise of a property coming back on the market unexpectedly that she thought met our specification and booked us in for a viewing just a couple of days later - it ticked every box and we had an offer accepted! Thank you Charlotte for helping us with our property search and for always keeping us in mind - you've been excellent and we felt very well looked after throughout.

Ellen · 1 July 2020 · Enfields Bitterne

★★★★★ 5/5

Google

Definitely 5 stars for Enfields, Bitterne. Great team, especially Kevin and Jordan who I have been mostly in touch with .Jordan, who was our sales negotiator in securing our first home is very professional, friendly and honest. Especially as a first time buyers we really appreciate all the details given in the process . We definitely will recommend their services to our friends .

Alexandra · 30 June 2020 · Enfields Bitterne

★★★★★ 5/5

Google

Amazing service from Louise. Always repsonds quickly and kept in good communication to ensure getting the new place went smoothly!

Stephen · 29 June 2020 · Enfields Southampton (46 Oxford Street)

★★★★★ 1/5

Trustpilot

Poor and disrespectful treatment

Poor and disrespectful treatment; bunch of empty words on the phone with promises, just to be ignored soon after. Wasted time and hopes; feel like i was disadvantaged because i’m a foreigner. would not recommend

Steluta · 27 June 2020 · Enfields Southampton (347 Shirley Road)

★★★★★ 4/5

Google

We have had a few maintenance issues with the property and although occasionally things need to be chased up, generally issues are dealt with well. My experience with our property manager Kate Hughes is always friendly, understanding and professional. As a group of students, our house has been a very comfortable home and our landlord has catered to all our furniture needs for the property. We are content with our experience and especially feel confident that Kate ensures our concerns are heard- which is really appreciated as student tenants.

Abi · 27 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Trustpilot

Bad experience using this company

Bought a house via this company to find that basically everything they told me were lies. They even tried to pass the property off as freehold when it wasn't. The person I spoke to about the property lied to my face on most of my questions. As a first time buyer I think it's disgusting to be treated like this just so they can get a sale.

Kyle · 25 June 2020 · Enfields Southampton (347 Shirley Road)

★★★★★ 5/5

Google

Megan was great when helping my daughter and friend find a student property, making the process easy and stress free.

Becky · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

5 STARS ⭐⭐⭐⭐⭐ (FOR BAD SERVICE) My mum and I looked at a house to rent they said no we can't have. No help then phoned up they said you can have the viewing for the house to rent only to book us in the same time as someone else and to ignore us and to say we can't have it. Talk about good customer service really they very rude and shout on the phone I fought really make someone deaf. Never recommend this estate agents

Rachael · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

I was recently looking for a new place to rent and came across a property represented by Enfields winton, I was take to see the place by an agent called Megan. She was very helpful and informative. 1 week later I have signed the tenancy agreement! Very happy with the service provided . Thank you all for your help .

Glen · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

Lisa were brilliant and I'll start my review by saying that but the rest of them, disgraceful. We left our property in October and had cleaned the property to a much better condition than what we recieved it in, but we're still charged for them to clean and never got proof of that receipt. Our first day moving into the property a cupboard fell off the wall and hit my parent on the head, we were told to leave it by Enfield's and keep it in the property little did we know when it came to check out we would be charged for the repairs 3 years later and as the person who was dealing with us at the time had left I couldn't retrieve the emails. We sent requests to the landlord for them not to be passed on, we spent a year with a hole in our bathroom floor the whole place was covered in mould and were constantly told it would be sorted and it wasn't. I know agents hands can be tied with bad landlords but they for the most part just took our money and left us to it. We were also told by Enfield's we could have our pet on the property and she could use the garden at her leisure, it turns out this was not the case and we spent months battling the council over it, for Enfield's to carry on telling us to do what we were doing and then decided it wasn't their problem. Despite the fact them nor the landlord had actually checked it out and we were left with the fall out. We've thankfully moved and have a much better letting agent and landlord and thanks to Enfield's we knew what to not look out for with companies when trying to move home.

Kerry · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

Not a great experience with Enfields, which was such a shame! At the beginning, myself and my house mates were looking for our first rented accommodation, we received a great service, the staff really listened to what we needed and found us an 'ideal' place. When we moved in, I wouldn't say the place was professionally cleaned, as stated. Lack of receipts to actually prove that windows, carpets etc had been cleaned. The house was damp and moudly due to a leak, admittedly this was looked into and fixed! However, there was on-going issues with mould, on the wall, bed and furniture (I have photos, before any disputes are made about this). I informed the agents and landlord about this. I was left with the moudly bed and draws for the whole year! This was due partly to a vent (in the bedroom) , not covered on the outside! It was so cold, it was due to be replaced (after months) another vent was put in next to the original. I was told this would be corrected, it was not! I had one double plug socket in my room, which was hanging off the wall, it took over a month to get this sorted. Our oven broke a few months into the tenancy, 6 of us lived in this house, Enfields, repeatedly did not deal with this, we were without for at least 4 days, until a parent called, next thing, someone was coming to fix it that day. This was extremely unprofessional that we as adults, were not taken seriously, particularly after multiple calls and emails! We were also promised a vent in the kitchen, time and time again, but this was never done either. Finally, we moved out end of July, it took until yesterday to get the deposit resolved! Enfields took months to action the dispute online, even though it was clear there was a disagreement. Multiple emails were sent, different staff would email and say different things, the communication was poor! The evidence I sent was ignored and I was told that the landlord would increase the deposit deduction by a further £50 if we took it to dispute, as 'she felt could charge for more and hadn't'. Luckily, the DPS had already refunded us the non-disputed amount. Needless to say, myself and the tenants got the majority of the deposit back through the DPS. If you go with Enfields, document everything! I have learnt my lesson. As a paying customer, the service was poor and I would never personally go with them again.

Kelly · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

We recently sold our property through Enfields. The whole process was made easy and smooth by the whole team. From the start in having the valuation to the feedback on views and then the sale section the team were amazing and super friendly and easy to approach with any follow ups we hade. Special mention must go to Greg who came to value the house and over saw our viewings. Greg was an absolute joy to deal with and was super motivated and enthusiastic on the whole sale of the property helping us understand the process from start to finish giving us amazing advise and advising what Enfields offer as a service. He was really friendly and nothing was to much of an ask and he did everything with a smile. Greg would also follow up with us throughout the process which just gave us the personal tough which we really appreciated. Also like to thank Jonathon who was a great help through the process in help answer emails and phone calls throughout the lockdown period and was great in just giving us a call and asking us how we were doing this made us feel we had made mad the right choice in selling through Enfeilds the team are amazing and just make you feel as part of the family. Thank you all for your help in selling our home and allowing us to start our next chapter. Much Appreciated Ben & Laura Shephard

Ben · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

The Enfield and all their staff are very professional, extremely polite, and they do their best to solve any problems between tenants and landlords. They get the best contractors with competitive prices and set date of work and finish. Their Director Lisa Thomas and her Property Manager Mr Dan Hunt are keen to help any landlord or tenant with extreme politeness and professionalism to meet their needs with full satisfaction. They work really hard even outside office hours to make sure they solve any outstanding issues from rent to repair. We have been with them 5 years, really happy five years. We recommend them to any one who wants to rent or buy a property. A**** ratings. Well done Enfields and special thanks to Lisa Thomas The Director,Dan Hunt The Property Management, The Lansdown Director Jonathan Thomas and his wif Bethany,Liz, Michael etc...etc. Many thanks from the the bottom of our hearts. We hope to be with you for many years to come. Our best wishes for your successful offices. Kind regards Ramzi Haddadin and Alison Norcross.

Ramzi · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

A big thank you to Enfields who successfully sold our flat. We were extremely pleased with them throughout the whole process and can't thank them enough for all their help and support. We dealt primarily with Jonathon, Charlotte and Freya, who were all fantastic. At our initial meeting, Jonathon really took the time to explain how Enfields would go about marketing the property and remained on-hand throughout the whole process. Charlotte then quickly found us a reliable buyer for the property - we loved both her enthusiasm and how positive she was. Freya was our sales Progressor and was absolutely fantastic. She was always so friendly and called with regular updates to let us know how things were moving along. She was always contactable if we needed any advice or had any questions. Having previously had an awful experience with a large corporate Estate Agency, Enfields really turned things around for us and we will definitely be using them again if we decide to move in the future. Although we dealt primarily with Jonathon, Charlotte and Freya, we found the whole team to be extremely enthusiastic and helpful. Thank you again to Enfields for everything you have done for us!

K · 24 June 2020 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

Louise Carr has been excellent in assisting to finding a buyer for our property. Given the restrictions of the Covid period Louise has always responded, kept me informed and been a delight to work with. I look forward to continue working with you. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value

SAT · 22 June 2020 · Enfields Bitterne

★★★★★ 5/5

Google

We have purchased our very first home, Louise Carr at the branch had kept us and the owners up to date throughout the Covid 19 situation. I asked Louise if she could liaise with the owners at the time of lockdown if they allowed us sometime to review our situation. (something we will never forget). Louise and the owners were very understanding and accommodating and when the time was right, everything went so smoothly and quite quickly as well. I will see you soon to collect our keys for our new home. Louise and George had also recommended Mortgage adviser, Solicitors and insurance too. This was so perfect for us as it was under one umbrella and so convenience. The communication was impeccable I mean, everyone was on the same page. (I was nervous about this as I had bad experience with other companies.) I must say in the future these will be my go to guys. I wish you all a safe 2020 and may you exceed in your careers. I have nothing bad to say about this estate agent and wish Louise very best of luck.PositiveResponsiveness, Quality, Professionalism

Safina · 22 June 2020 · Enfields Bitterne

★★★★★ 5/5

Google

Enfields Bitterne acted on the sale of my mothers retirement property. They were very helpful in advising on the marketing and arranging viewings. They were excellent in managing what became a protracted transaction (even before C-19) and moving the chain along even when the other online agents were not helpful. Everyone we dealt with was very friendly and professional but Kevin Ashley stood out : always friendly and positive. We really appreciated their support and would 100% recommend them.PositiveResponsiveness, Professionalism

Paul · 22 June 2020 · Enfields Bitterne