5/5
GoogleBeen living in our house for just over 6 months with little complications and any issues we have had were quickly resolved by our property manager Heather.
Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers80 reviews
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
Buyers46 reviews
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
Landlords19 reviews
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
Tenants5 reviews
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Our offices
Enfields's 14 offices, most reviewed first. Each has its own page.
- Enfields Bournemouth (383 Wimborne Road)383 Wimborne Road, BH9 2AQ747 reviews · 745 on Google (4.2)9 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road, SO15 3JD486 reviews · 196 on Google (4.6)29 in the last 90 days
- Enfields Bitterne3 West End Road, SO18 6TE321 reviews · 245 on Google (4.8)0 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, WF8 1BN300 reviews · 232 on Google (4.5)1 in the last 90 days
- Enfields Eastleigh (1E Leigh Road)1E Leigh Road, SO50 9FG298 reviews · 113 on Google (4.6)29 in the last 90 days
- Enfields Southampton (46 Oxford Street)46 Oxford Street, SO14 3DP277 reviews · 219 on Google (4.4)1 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, WF8 1BN268 reviews · 200 on Google (4.6)10 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road,Shirley, Southampton, SO15 3JD193 reviews · 193 on Google (4.6)0 in the last 90 days
- Enfields Eastleigh (13 Market Street)13 Market Street, SO50 5RH158 reviews · 127 on Google (4.4)0 in the last 90 days
- Enfields Poole241 Ashley Road, Parkstone, BH14 9DS154 reviews · 86 on Google (5.0)29 in the last 90 days
- Enfields Southampton (51 London Rd)51 London Rd, SO15 2AD81 reviews · 49 on Google (4.2)1 in the last 90 days
- Enfields Hythe3 Marsh Parade, SO45 6AN40 reviews · 40 on Google (4.4)1 in the last 90 days
- Enfields Bournemouth (56 Holdenhurst Road)56 Holdenhurst Road, Lansdowne, BH8 8AQ39 reviews · 39 on Google (4.4)0 in the last 90 days
- Enfields Southsea33b Marmion Road, PO5 2AT2 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Enfields office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleA huge thanks to Greg, Jessica and the rest of the team. Smoothest and quickest house sale I’ve ever achieved. Great customer service. Will definitely use again!
5/5
GoogleExcellent service. The whole process was smooth and very efficient. I can not praise this company highly enough. Thank you so much to Jonathon Thomas and all the staff at Enfields. Brilliant!
Agent replied
John, thank you for taking the time to leave us a review and a 5 star rating!
1/5
GoogleOne of the worst agencies in Bournemouth area for communication. I have called more than 10 times for different properties, sent an enquiry on rightmove, left tonnes of messages but not a single call back or email. They always have an excuse. Either someone is off sick with covid or they receive 100s of calls as if They run the busiest agency in town. No respect whatsoever. You miss the chance of viewing the property and on top They dont even notify you that the property is taken. They like keeping it as available on rightmove even tho its under offer. Unethical allover
3/5
GoogleGood agents but can be a bit hit and miss with the service. Numerous phone calls not answered and then when I had booked a viewing for a flat I received no details or updates thereafter and hence the viewing didn’t go forward. After this however I had no problems after contacting a different agent who helped brilliantly.
5/5
GoogleOur 18 daughter is moving to Bournemouth as part of an apprenticeship degree. Not knowing the areas Amy from Enfields showed us found some options and went out of her way to show a property that wasn’t on the itinerary but was perfect. Thanks for your help - a relieved parent!
4/5
GoogleSince renting from Enfields in August 2021 we have recently been in touch with Heather who has been extremely efficient, helpful and communicative with regards to issues we may have. Really reliable and super quick at responding which is rare to find these days! Thankyou Heather 😃 …
4/5
GoogleWe've had some previous issues with responsiveness regarding property maintenance issues (hence the removal of 1 star) but Heather has recently joined the team as our property manager and has been fantastic. Friendly, easy to contact and has made short work of our queries. Thanks!
5/5
GoogleI chose Enfield because they were rated amongst the top local estates agents in Winton and they have certainly lived up to their reputation. Greg who oversaw the photographing, producing the brochure and arranging the viewings is very energetic, competent and thorough in getting us just the right buyer. I recommend Enfield highly
1/5
GoogleThe worst estate agents I have ever had the misfortune to deal with - it took 6 months of battling with our landlord to get our deposits back and they were zero help. Contacted them frequently about mould issues, heating issues, and structural issues and everything took months to get sorted if it got sorted at all. I don’t know how they treat the average person looking to buy but if you’re a student and/or renting, avoid them at all costs.
5/5
GoogleI had Greg visit our property to give us a valuation. Very nice guy, highly professional and thorough with the explanations and even offered us alternative routes to take which we wasn't aware of. We will look forward to using Enfield's if the service is always like that, thanks
5/5
GoogleI have booked my student house with Enfields twice now and both experiences have been amazing. My second experience getting a house for my final year was particularly smooth and professional with the help from Amy C. She was very attentive and helpful throughout the search for our house
5/5
GoogleDidn’t end up buying through Enfield's simply because the property I went for was listed with another agent, but having previously had a viewing and further contact with Sophie regarding my property search, I found her to be helpful, friendly and professional every time. I especially feel like she listened to my feedback after viewings and so would have been along the right tracks with property suggestions had my search continued.
Agent replied
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleMy wife and I were first time buyers and Sophie Buontempo was very helpful and accommodating when showing around the property we viewed. While we ended up with another estate agent, I would highly recommend them for their friendliness and customer service.
Agent replied · 22 October 2024
Thank you very much for your review, we are really pleased you were happy with the service provided.
1/5
GoogleHad no heating for 2 weeks. Did nothing. No replies. Awful
5/5
GoogleVery happy with our new property manager Heather reported issues have been sorted fast and efficiently!!! Highly recommend Thanks so much x
5/5
GoogleJessica was very efficient in chasing the process and making sure things get done. Overall, a hassle-free experience.
5/5
GoogleI would like to write a review due to our most recent home visit as we are renting a property with Enfields for 1 year now. We are very happy with the service and Heather came to our home regarding some small concerns we had, she contacted the landlord and took appropriate actions to get this sorted as we had a plumber coming to our house very quick. Heather was very empathic and listened all our concerns, she is a great asset to the company.
5/5
GoogleEnfields have taken the stress out of selling my property. Every one I have spoken to there has been courteous and helpful. Most of my contact has been with Jess. It is always a pleasure to speak to her. Always efficient, incredibly helpful and totally professional. I cannot recommend Enfield’s highly enough. I am so pleased I chose them to sell my house. Thank You Enfields and especially Thank You Jess
Agent replied
Yvonne, thank you for choosing Enfields to represent you. We are so glad to hear that we have made selling your home as stress free as possible. I will make sure to pass on your kind words to Jess as I know she would really appreciate it.
5/5
GoogleThe property that I live in is managed by Enfields, they have done an amazing job in the past year. I have to say a special thanks to Heather since she became the property manager of the flat where I lived she managed to sort out some small problems very quickly. She answers all our queries in a short time, which is amazing.
5/5
GoogleAs first time buyers Rachael helped answer all our questions. We have no complaints about our service with Enfields and would definitely recommend them.
Agent replied · 13 April 2026
That's great, thank you so much for your kind words.
4/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thanks for your feedback
1/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Sorry we haven't been able to live up to your expectations on this occasion but if we can help to fix this then please reach out on 02380 702000.
2/5
GoogleMike at enfields was difficult to negotiate with and he never took the house off the market like he said he would once we offered. His manner could have been more professional.
Agent replied · 30 July 2023
Really sorry to hear this and sorry we haven't lived up to expectations on this occasion. If there's anything we can do to help in future then please reach out on 02380 702000.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Enfields
Which Enfields office has the most reviews?
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
Where are the Enfields offices?
The 14 Enfields offices, by town:
- Bitterne: 3 West End Road, Bitterne, Hampshire, SO18 6TE
- Bournemouth (383 Wimborne Road): 383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
- Bournemouth (56 Holdenhurst Road): 56 Holdenhurst Road, Lansdowne, Bournemouth, Dorset, BH8 8AQ
- Eastleigh (13 Market Street): 13 Market Street, Eastleigh, Hampshire, SO50 5RH
- Eastleigh (1E Leigh Road): 1E Leigh Road, Eastleigh, SO50 9FG
- Hythe: 3 Marsh Parade, Hythe, Hampshire, SO45 6AN
- Pontefract: 2 Alamo House, Sessions House Yard, Pontefract, West Yorkshire, WF8 1BN
- Poole: 241 Ashley Road, Parkstone, Poole, BH14 9DS
- Southampton (347 Shirley Road): 347 Shirley Road, Southampton, Hampshire, SO15 3JD
- Southampton (347 Shirley Road): 347 Shirley Road,Shirley, Southampton, SO15 3JD
- Southampton (46 Oxford Street): 46 Oxford Street, Southampton, Hampshire, SO14 3DP
- Southampton (51 London Rd): 51 London Rd, Southampton, Hampshire, SO15 2AD
- Southsea: 33b Marmion Road, Southsea, Hampshire, PO5 2AT
- Wakefield: 2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, Wakefield, WF8 1BN
What do sellers say about Enfields?
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
What do buyers say about Enfields?
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
What do landlords say about Enfields?
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
What do tenants say about Enfields?
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Has Enfields won any awards?
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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