Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe Enfields team went above and beyond during my purchase. Special credit to Louise who truly worked extremely hard to keep everything going keeping all parties up to date. Would give 6 starts if I could.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleLouise and her team were outstanding during a purchase which dragged on for 7 months and threw up obstacles at every turn. Enfields were helpful professional and friendly throughout. I can't recommend them highly enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMichael has been very impressive in all aspects of the service- he is always willing to go the extra mile , a great communicator and skilled negotiator, Michael has worked tirelessly and never wavered during the Sales Cycle. If you are looking to sell a property I would recommend Michael at Enfields.PositiveProfessionalism
5/5
GoogleEnfields in general was very helpfull, whenever speaking on phone very friendly & polite. We found Micheal very professional, helpfull, went above & beyond our expectations. Out of all the estate agencies we found him the most genuine & down to earth character. We thank him very much for his services and he is a big asset & credit to the company.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThank you to Michael from Enfield's for being so helpful and professional. It was due to his quick response to our initial enquiry that we were able to view the property the same day. An offer was made and accepted very quickly. We are very happy and look forward to moving into our new home.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent Team at Enfields Bitterne. I would like give a special thank you to the lovely Charlotte who has gone above and beyond to help us. 18 Aug 21. I am pleased to say earlier this month we exchanged contracts and are moving into our new home shortly. Without the help of the wonderful Charlotte Phillips and the team at Enfields Bitterne it would not have been possible. They were committed, kind and professional throughout the sell of our house. I am happy to recommend them to anyone searching for an estate agents.PositiveProfessionalism, Value
Thank you for the review Antoinette
2/5
GoogleContrary to many of the good reviews for Enfields Bitterne office I have not found my experience with them to be productive or enjoyable. Indeed, in the time I had my property on the market with them I was constantly chasing, phoning and emailing - several times a week - to follow-up on simple things like getting a "For Sale" sign outside my property, which took over a week to install. The branch manager and my point of contact decided to leave the business half way through while my property was on the market, and no one thought to update me, essentially leaving me in limbo while my property was on the market. Further, I had only one viewing in two weeks with no feedback provided, despite me chasing the office on this repeatedly, which falls far below the standard of service I expect for the fees Enfields charge. In the end I cancelled my contract with Enfields I found their communication poor and their agents ineffective in generating interest in and marketing my property. The overall impression I got from them is that they couldn't really be bothered to look after my property sale. I ended up cancelling my contract of sale with them as I was and am not impressed with the service they provided, something that falls far below the otherwise excellent reviews posted elsewhere. If I'm potentially paying thousands of pounds for somethingI expect service, which I feel was severely and unfortunately lacking in this instance. I will not be using Enfields for further business and would recommend that prospective sellers look elsewhere for estate agents in the future.NegativeResponsiveness
Dear JP, We are truly sorry to hear about your disappointing experience with our team. We strive to provide the best service to all our clients and it's clear that we've fallen short in your case. We understand your frustration about the lack of communication and the delay in getting the "For Sale" sign installed. We also regret that the transition was not smooth when your point of contact left the business. We were experiencing some staffing challenges during that period, which may have contributed to the issues you faced. We want to assure you that these issues have since been resolved. Your feedback regarding the lack of viewings and feedback is noted and we sincerely apologise for the inconvenience it has caused. We understand that our fees should match the level of service provided and we're sorry that we did not meet your expectations in this regard. We appreciate your feedback as it helps us identify areas where we need to improve. We're sorry to hear that we won't be working with you in the future, but we respect your decision. We will take your feedback onboard and work towards improving our services. Once again, we apologise for your negative experience and appreciate your feedback.
5/5
GoogleWhen myself and my wife decided to sell our home and up size, Enfields's were suggested to us by our broker. They have been absolutely incredible with their support, attentiveness and professionalism. Every staff member we have dealt with have been great, especially Charlotte Phillips who has helped us tirelessly and immensely! Will have no hesitation about using Enfields in the future!PositiveResponsiveness, Professionalism
5/5
GooglePretty happy with their services and recommends themPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleWhen we rented a property through Enfield, I found them very unresponsive and it almost felt like no one want to speak to us. We pointed out things that needed fixing when inspections where carried out, but nothing was ever done. They would tell us that they were waiting for the landlord to get back to them, but when we contacted the landlord he would tell us, and showed us he his phone once, that Enfield hadn't contacted him. I'd avoided using them if I were you.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI have let two of my properties through Enfields and I have been super impressed with the communication and service. Louise has personally dealt with my lettings and she has always been really helpful and efficient, nothing has every been too much trouble . I must also mention Emily and Nathan who have assisted with both of my lets. Additionally, Enfields have charged really reasonable rates and have always aimed to make sure that my property is protected and I am supported as a landlord. I will be using them for sourcing all my tenants in the future.PositiveResponsiveness, Professionalism, Value
5/5
GoogleVery impressed with the continued contact and assistance provided for the purchase of our new home - Luan in particular bent over backwards to help on several occasions and made sure we were always kept in the loop throughout the whole process.PositiveResponsiveness, Professionalism
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
5/5
GoogleGenuine, honest & actually helpful: When we were looking in the area, the team were genuine, helpful and extremely professional. The expertise and honesty was incredibly refreshing and I'd highly recommend anyone to use Enfields when looking for a property. I have had torturous experiences with Estate Agents (doubt I am alone in this!) but this was the opposite, they were fantastic - special mention to Oli as our main point of contact throughout our search.PositiveResponsiveness, Quality, Professionalism
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleRating only, no written review.
5/5
GoogleHelped us find a suitable house and was always willing to answer questions
5/5
GoogleJessica was especially helpful and supportive in the speedy turnaround of our purchase. Very grateful to the team at Enfields.
5/5
GoogleEnfields have just sold my apartment and I cannot praise the company enough. Jessica was fantastic, giving me weekly updates on the progress of the sale and nothing was too much trouble if I had any queries. I would highly recommend Enfields.
Prakash, we appreciate you sharing your experience! Thanks for the recommendation and we hope to be of assistance in the future :-)
5/5
GoogleFrom start to finish Jess from Enfields has been an absolute super star, there’s nothing I can fault about how she’s helped us throughout our time while purchasing our first home together. I had regular contact via phone calls and emails, where she’s kept us up to date with everything. Couldn’t recommend anyone more than Jess, and the Enfields team; they are 100% the people I’d encourage anyone in the Bournemouth area to go to. I would rate them higher if it was possible!!!
Wow! We love this review Emily! Thank you so much for making the effort to share this and we hope to help you again in the future : -)
2/5
TrustpilotTenant unfriendly - avoid
Unfortunately, Enfields Estate Agents took over from another management company managing my tenancy.The staff are non responsive despite continuous attempts to communicate when a repair is required. Had no issue with the same landlord previously. No transparency at all in timelines. I had to contact my Council for legal help to finally get a response.If you are a prospective tenant - avoid !
5/5
FacebookI would like to give FIVE stars to Shannon Wilton ( Lettings Negotiator).It was urgent to find accommodation in Southampton and Shannon was very fast and accurate with all the procedures for my new flat. Furthermore, Shannon Wilton was very polite, professional with excellent customer service. 5 STARS!!!
5/5
TrustpilotDon't bother going anywhere else!
We went to Enfield's after not having much luck with another estate agent we'd been with for 4 weeks with just a handful of viewings. I spoke to Josh the Assistant Manager/Valuation who took some beautiful pictures of my house and within just a day on Rightmove/Enfield's website I already had 4 viewings booked in! Josh was very reassuring and true to his word advising us to not reduce property price (as advised by other estate agents) and that his team would sell the property. We had an offer accepted within just 2 weeks! George, Jordan, Daryl, all the girls in fact the whole team we felt were friendly and so professional, always updating me via phone/email on the viewings feedback/appointments.I cannot understand why some reviews on here are negative as I never had any issues getting through to them or receive any bad service. I have used Enfield's in the past to sell my home and purchased from them and they were amazing back then too. If you want an agent that is honest, reliable and always keeping you in the loop, professional and caring, don't go anywhere else. I am now looking to move out of the area and will be buying a property. I just hope I find another agent as great as Enfields! Thank you guys x
5/5
TrustpilotJen is an absolute star!
The whole team at Enfields Hythe have been absolutely fantastic. Kept us informed every step of the way. Jen in particular was so supportive and went above and beyond to complete our house purchase. She is a credit to the company.
5/5
GoogleRating only, no written review.
5/5
GoogleWould highly recommend Heather at Enfields, she is lovely to deal with and very efficient. Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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