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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

The Trusted Agent logo

4.9 / 5

183

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Enfields office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Showed great tenacity to get a complicated and long winded sale over the line, dealing with a tricky buyer and slow solicitors. Pleased the sale was finally completed.

George · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Amy at the Enfields branch was extremely helpful, when helping us find a property. Would recommend.

Jake · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Thank you Jake, Amy works very hard to help her clients find the right property and will be glad to receive your feedback. We appreciate you allowing us to help you find your next home!

5/5

Google

Bought several properties through Jack at Enfields, great professionalism, great communication great all round.

Ben · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Rachael was very helpful throughout my buying process and kept me fully updated throughout. Recommend Enfields and the team

Michaela · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Michaela, Thank you so much for your positive review about Rachael and the whole team! We really appreciate it!

5/5

Google

Over the past two years Jacks been an outstanding help, sourcing and selling me two refurbs. Would recommend to anyone looking to buy or sell.

Joanne · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Jack has been fantastic for me over years selling numerous properties for me across Bournemouth and Poole.

Ben · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Ben, Thank you for singling Jack out for his hard work over the years, glad he has been successful in finding you buyers.

5/5

Google

Had a wonderful experience with Jack that works for Enfields. He really helped me to find our forever home. Recommend highly

Darren · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Darren, Thank you for taking the time to write a review online. We will share this with Jack and we look forward to helping you in the future.

5/5

Google

searching for a student house was very stressful until we found amy who really helped us! she took us to lots of properties and really guided us through the process. can’t thank her enough!!

Lottie · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

1/5

Google

In my experience I would avoid! It's impossible to have any form of communication with them. They take days to respond to emails and are always out of office when trying to reach through phone, it seems the only way to reach them is go into the office. They deducted large amounts of our deposit and we challenged through DPS and received 90% of our deposit back.

Sam · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Sam, Thank you for your review and I am sorry to hear you have been unhappy. I understand one of our team has already contacted yesterday to assist you with a maintenance issue at your property which has been passed to your landlord. I have also had a chance to investigate the problems you have raised. Following the commencement of your tenancy in September you have sent a total of 10 emails to our maintenance team regarding a number of different things and our records confirm we responded to 9 of these emails by the next working day as well as visit you in person on two separate occasions at your property. I note that your email on the 27th September was not replied to for 4 working days for which we apologise - this was received during one of the busiest months of the year where we are trying to improve our response time during that period. Regarding you deposit from the year before at Heron Court Road please note we ensured your deposit was registered via the DPS and your landlord requested to hold back 40% at the end of your tenancy due to a number of things they were unhappy with. You disputed the landlords deductions and we have acted as an intermediary between both parties and your landlord offered to reduce the deductions to approximately 30% of the overall amount but you have agreed to 11%. In this instance both you and your landlord have been unable to agree therefore it has gone to the DPS deposit dispute resolution team to make a final decision based on evidence produced by you and your landlord (please note the burden of proof is with your landlord). This is exactly why the scheme is there and we are unsure why you would direct any negative feedback to Enfields when we ensured your deposit was protected correctly so that this exact process can be followed. Please note you have not received 90% of your deposit back, in an effort to clear up an confusion you have agreed to 11% of the deductions therefore 19% is in dispute (not the 90% you state) and you and your landlord will receive the DPS dispute decision in approximately 3 weeks time - no deposit amount has been awarded to you at this stage as you state.

5/5

Google

Just payed our deposit on our student house for next september. Entire team was very helpful but especially Amy, who was so friendly and had an answer for everyone one of our many questions as first time househunters. Thank you so much can’t wait to move in!

Jack · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Jack, Thank you for picking Enfields to assist you with your communication. You have a great house and we look forward to helping you throughout your tenancy.

5/5

Google

we had an amazing experience finding a student house with amy! she made us feel so welcome and went above and beyond to find us a place to live within all of our requirements and budget. she was incredibly friendly and professional, and made the process so easy and enjoyable. would absolutely come to enfields if looking for another rental property in bournemouth:)

Maddy · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

1/5

Google

Do not go with this company. If you are a student in Bournemouth, be assured that they will not help you in any case. They do not care about tenants at all, when you see the good reviews on Google, its only from landlords which I bet receive the best service possible as they are the ones that give them their money. The lettings agents are rude, they do not follow the regulations such as 24 hour notice before a viewing etc. We had two broken windows that wouldnt close during the winter months and it took 3-4 weeks for EACH window to get sorted out. This is just one of the many examples. The only person that actually responds to email fast and seems willing to help is Jonathan, the rest of the agents provide the worst service I have seen in the UK so far. Avoid them at all costs. Thank you Enfields for a wonderful year.

Savvas · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

1/5

Google

Enfields are the worst estate agents I have ever had the misfortune of dealing with. PLEASE do not rent with them if you are a student They will ignore all of your calls, lie to your face and take all of your deposit money at the end of your tenancy. The lack of communication between everyone there is actually embarrassing, especially when it comes to sorting out maintenance issues. If something breaks, you'll be lucky to get it fixed within a month. We had no heating for 4 months, multiple weeks without hot water and a good 3 weeks without an oven. Not to mention this was not even the property we initially paid a deposit for, our house was given as a last option after they 'double booked' us in our first property (which we found out for ourselves from the other group of tenants and had to inform them) They took most of our deposit money for random silly issues that were mostly either made up or damages that were there before we moved in. We still wouldn't have our deposit back if we hadn't been calling them up every day to chase it. Long story short: save yourself the hassle, and avoid them at all costs.

Gemma · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

1/5

Google

Myself and my housemates have an absolutely awful ongoing experience with Enfields. They were fine while we were renting, replied to emails in a timely manner however since moving out at the beginning of August, we have still not gotten the whole of our deposit back. We are currently in a deposit dispute as they are trying to claim money on things that were already damaged when we moved in. No one from Enfields have replied to my emails asking for an update in over a month. This is absolutely ridiculous and embarrassing. As with many of the other reviews from other students, stay away from Enfields, unless you don’t care about getting your deposit back!!!

Molly · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

we found Enfields online to find student housing and they were extremely helpful in helping us find various properties. they were very good at communicating with us and were quick with responses. helpful staff. highly recommend

Flo · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Flo, What a lovely review! From all the team we wish to thank you for allowing us to help you this year, it has been our pleasure!

5/5

Google

I can’t thank Jack and Enfields enough for helping my partner and I find the perfect home. Super accommodating, efficient, and helped with a smooth buying process. Would recommend to anyone looking to buy or rent a property to reach out to such a fantastic team at Enfields.

Robert · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Earlier this year I embarked on my journey as a first-time buyer and was fairly daunted by the process. Jack at Enfields was incredibly accommodating, empathetic and helpful from start to finish. Not only was he a friendly face at the viewings, he offered great advice, reassurance (and occasionally solicitor nudges!!) through the buy process right up to that fateful day of completion! Cannot recommend Jack and Enfields enough - great agents with the keys to unlock a life in a beautiful part of the country!

Josh · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)

1/5

Facebook

Currently having to stay elsewhere as the property I’m renting has broken windows. This issue was reported well over a month ago (possible pushing two months) which has been ignored even though it states these issues will be dealt with within 28 days. I have a 1 year old that I can’t risk being in a house as cold as the outside, I’ve sent in a report, phoned and emailed about this issue and it’s still being ignored now!!

Amelia · 6 December 2022 · Enfields Southampton (347 Shirley Road)

5/5

Google

The team at Enfields, and Jordan in particular as our sales negotiator, were attentive and communicative throughout the process of purchasing our house. They ensured the process was as smooth as possible (not an easy feat under the circumstances!) and any delays were not their responsibility.

Alex · 2 December 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 November 2023

Hi Alex, Thank you for your positive feedback. We're delighted to hear that you had a good experience with Jordan and our team at Enfields. Our goal is always to ensure a smooth process for our clients, and we're glad we were able to achieve that for you, despite the circumstances. Your kind words are greatly appreciated and will serve as a great motivation for us. Should you need any further assistance, please don't hesitate to reach out.

5/5

Google

I purchased a house through them in Shirley. It was a complicated transaction due to an extended chain of transactions. Louise the Sales Manager from Enfields who managed the process through to completion was great, always helpful and responsive and ensured the deal got over the line.

Peter · 2 December 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 November 2023

Hi Peter, Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience with Louise during your house purchase. It's always our aim to make even the most complex transactions as smooth as possible, and we're glad Louise was able to assist you effectively. Your kind words are greatly appreciated and will serve as a great motivation for our team. Should you need any further assistance, please don't hesitate to reach out.

5/5

Google

Excellent and efficient service, with good communications all the way. Also an excellent inventory service. Many thanks

JULI · 2 December 2022 · Enfields Southampton (46 Oxford Street)

5/5

Google

I have instructed Enfields to Fully Manage my Flat. This was my first rental and they have been very helpful throughout the process. I would highly recommend them and will go back to them should I buy more property in the area.

Ben · 2 December 2022 · Enfields Southampton (46 Oxford Street)

5/5

Google

After initially using another letting company to try and rent out our newly renovated property we decided to use enfields. They have been professional, efficient & absolutely amazing. Communication has been incredible and without a doubt I would recommend getting in touch with Louise & her incredible team.

Chloe · 2 December 2022 · Enfields Southampton (46 Oxford Street)

5/5

Google

I have been using the fully managed letting service from Enfields for around ten years. I have always found them to be very helpful, professional and efficient. The service provided is stress free with excellent communication and advice. I have not had any problems or tenant issues and would highly recommend.

Graham · 2 December 2022 · Enfields Southampton (46 Oxford Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.

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