Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotIf you're a potential tenant - avoid this agency at all costs
Unsurprisingly, the majority of reviews you will read on this will be from landlords or sellers, but there's a lack of reviews from actual tenants about their experiences. So here's a first.Enfields will be your best friend when you're dealing with the lettings department. However once you have signed the contract and moved in you will deal with the property management department, who are nothing but nightmares.The communication from Enfields is beyond nonexistent, you will have better luck getting replies and answers from a brick wall. If you report faults don't expect them to be dealt with, even if it is a legal responsibility for the landlord to fix. Don't even expect a response at all, and if you do manage to get through to them over the phone instead, you will be fobbed off with rubbish excuses, or told it will be dealt with soon, but months will pass, and the same replies will be given. I am an experienced renter, having lived in many properties in my lifetime so far around the country, majority with estate agencies, and Enfields is 100% one of the worst I have experienced. It took 7 weeks to get my deposit back. Not because of any dispute or issue, but because I would not get a reply when asking where it was, "sorry we've been busy" would be the answer after chasing for 2 months. I spent more time chasing them about my property, then they spent actually managing it and doing their jobs. Unfortunately it got to the point of threatening legal action before Enfields would even begin to reply. And only once I'd submitted the documentation to take the landlady to court, I finally got an answer.So in summary, if you're looking for a rental property, save yourself the hassle, even if it's the house of your dreams, it is not worth it. I will forever avoid any property managed by this joke of an agency, and I would suggest anyone reading this to do the same. I don't often write reviews, but my experience was so bad, this was a necessity to warn others. Avoid. At all costs.
Dean · 13 January 2023 · Enfields Eastleigh (1E Leigh Road)
★★★★★ 5/5
FacebookI can't thank you enough ma'am for your excellent service on my trading account, It's been months of trading Forex without outcomes until I was introduced to you by a colleague at work. I only invested $900 and I got a profits of $12,300 in just 6days of trading and Withdrawal of my profits from my trading account directly to my bank was very easy. I pray God continue blessing you and your family. I'm in best with you ma'am. If you're interested to start up a trade reach out to Florence Boeli, She's always ready to assist you in anyway regarding trading.Email: Florenceboeli1958@gmail.comWhatsApp: +1 (337) 603-0583
En · 11 January 2023 · Enfields Pontefract
★★★★★ 1/5
TrustpilotIf you're a potential tenant - avoid this agency at all costs
Unsurprisingly, the majority of reviews you will read on this will be from landlords or sellers, but there's a lack of reviews from actual tenants about their experiences. So here's a first.Enfields will be your best friend when you're dealing with the lettings department. However once you have signed the contract and moved in you will deal with the property management department, who are nothing but nightmares.The communication from Enfields is beyond nonexistent, you will have better luck getting replies and answers from a brick wall. If you report faults don't expect them to be dealt with, even if it is a legal responsibility for the landlord to fix. Don't even expect a response at all, and if you do manage to get through to them over the phone instead, you will be fobbed off with rubbish excuses, or told it will be dealt with soon, but months will pass, and the same replies will be given. I am an experienced renter, having lived in many properties in my lifetime so far around the country, majority with estate agencies, and Enfields is 100% one of the worst I have experienced. It took 7 weeks to get my deposit back. Not because of any dispute or issue, but because I would not get a reply when asking where it was, "sorry we've been busy" would be the answer after chasing for 2 months. I spent more time chasing them about my property, then they spent actually managing it and doing their jobs. Unfortunately it got to the point of threatening legal action before Enfields would even begin to reply. And only once I'd submitted the documentation to take the landlady to court, I finally got an answer.So in summary, if you're looking for a rental property, save yourself the hassle, even if it's the house of your dreams, it is not worth it. I will forever avoid any property managed by this joke of an agency, and I would suggest anyone reading this to do the same. I don't often write reviews, but my experience was so bad, this was a necessity to warn others. Avoid. At all costs.
Dean · 10 January 2023 · Enfields Southampton (347 Shirley Road)
★★★★★ 5/5
GoogleRating only, no written review.
Karma · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleRating only, no written review.
Gabi · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 1/5
GoogleEnfields is THE WORST! They do not support you. Especially if you are a student do not go with these guys. If anything happens to you they will just take your money and lie to you. And the staff are just rude. Bournemouth especially.
Louise · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleRachael at Enfields was great after joining our purchase later in the process. She picked up the workload effectively and was very responsive at every stage.
Ryan · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleI recently sold my flat with Enfields I was very happy with the service they provided. In particular Rachael was unbelievably helpful and chased everyone throughout the process, I can’t thank you enough!
Stephanie · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleGreat experience with Amy at winton Enfields. Found us the perfect student property and great with communication and updates. Understood our requirements and delivered.
Jacob · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleBig thank you to Enfields for the sale of our property. Was a quick process to get the listing online and receive offers. The sale wasnt straightforward but they were always on hand to answer questions and chase when needed. Special thanks to Rachael for this.
Luke · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleWe have nothing but praise for Jonathan, Hanna, Hugo and the dream team at the Winton branch for their exemplary efficiency, their helpfulness, and a can-do approach to helping us find accommodation for several families coming from overseas each year to study at the university. There is consistently clear, and swift communication with them, through which we can keep these families at ease and minimise the ordeal of moving to a foreign country. Hanna and Hugo’s trademark is a genuine concern for those they represent. We cannot express enough our gratitude for how they fight our corner every time. More still, we are grateful for their warmth and patience. Many thanks for everything. Please take this as our heartfelt recommendation of Enfields and the team therein.
Aaron · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 4/5
GoogleI had a great experience with Amy, she was extremely friendly, approachable and helpful. She has since replied to all communications efficiently and clearly. Really glad to have been helped by her!
Holly · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleWe’ve had a great experience with Enfields. Agent Amy provided us with amazing options and a great houses tours that were not on the market at the time we got the tours. Our first option was even more than we had asked for requirement wise. It was within walking distance of our Uni which was all we had really asked for and they provided us with: spacious rooms, parking places for those of us with cars, several baths/showers washing machines/tumble dryers/dishwashers it was a great first house. Unfortunately our group had not communicated, that we wanted the place, fast enough and once it was on the market another group had put a deposit down for it already. But Amy was so helpful in finding us another place still close by to the Uni (as well as not being on the market yet) and it had the same requirements as the last and this time we were able to place a deposit down straight away. Amy has responded to any questions we asked no matter how silly or trivial they might be and replied straight away. Even with questions that involve bills as many houses now won’t have bills included Amy was able to help us sort out everything which was a big help as we’ve never applied for a place before and didn’t know the first thing to do when dealing with places that didn’t include bills. Definitely recommend this company if you’re looking for housing. Especially student housing near Uni, as we’re a fairly big group of 6 and the first house shown to us was a 7 bedroom house that could be converted to a 6 bedroom so they’re really good in finding us the right place that suits our needs. AGENT AMY YOU’RE THE BEST!
MC · 10 January 2023 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 1/5
GoogleRating only, no written review.
Joana · 1 January 2023 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleIt's my first renting, and thanks India and all team, who sitting with me all that time! Thank to god I'm find Enfields!
Oleksandr · 1 January 2023 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleReally helpful and easy to deal with. Always there to answer any questions, would def recommend to use in the future for renting accommodation.
Sandman · 1 January 2023 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleA professional team that goes out of their way to make your move flawless. Quick to respond to questions and to solve any issues. Thanks enfields
Abigail · 1 January 2023 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleAs a tenant, I received an efficient and extremely professional service from Enfields
Thankyou Casey and all the staff
Joanne · 1 January 2023 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleI really appreciate the services at enfields, It is really a smooth and easy experience for me. They are top professionals and I promise you won’t regret it.
Akinwunmi · 1 January 2023 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
Googlesearching for a student house was very stressful until we found amy who really helped us! she took us to lots of properties and really guided us through the process. can’t thank her enough!!
Lottie · 30 December 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleAmy went above & beyond for us and found us the most amazing, affordable property for us students. Very friendly and professional and made us feel very welcome, would definitely recommend for a great personalised experience !!
Esme · 26 December 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 1/5
GoogleAwful Estate agents, So incompetent and have no sense of communication with tenants or if you're looking for somewhere to rent.
Laura · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Hi Laura,
Firstly I wanted to thank you for your feedback online, any feedback both positive and negative is welcomed to help us improve your experience.
I have looked into the issues raised in your review and wish to follow up our recent telephone conversation. Regarding communication it is important that I point out that you lived in a house with four other tenants including another tenant called Jessica who took on the responsibility to be the main point of contact on behalf of your group.
From what I understand there had been some internal issues between you and your housemates (fall outs / people wanting to leave and be replaced) and you failed to pay your rent on time and fell into rent arrears during the majority of tenancy causing a lot of inconvenience to your landlord. You have explained to me that your feedback regarding a lack of communication stems from Enfields not being clear who in your house owed what but in this situation you rented your property under a joint and several liable tenancy where you were all responsible to pay your landlord on a set day each month in one payment. We communicated with you and your whole group consistently over a 10 month period chasing the arrears which included 18 emails sent directly to you personally - having checked through all emails I am satisfied we made it very clear how much you were all in arrears, in this situation it is your responsibility to pay your rent on time and in full. I have offered to resend these emails to you.
Regarding looking for somewhere to rent for this year I wanted to thank you again for returning to Enfields. I can see that you spoke with Rachael on the 17th November who scheduled a time for the 26th November to view Maple Road along with any other 5 bedroom houses during an hour slot she has reserved for you. I note your tried to bring this date forward and wish to apologise that we were unable to do so, as I said on the phone we are receiving multiple enquiries from groups every day who all wish to look at the same time so we can only arrange viewings in accordance with our availability which creates a risk that another group already booked in may secure a property you are scheduled to view. Whilst I appreciate this is frustrating we do have multiple options of five bedroom houses which I have emailed to you.
Feel free to get in touch if there is anything more we can do.
★★★★★ 5/5
GoogleGreat service from Jack who supported us finding our first home.
Hannah · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleJack was professional and knowledgeable throughout the whole of the selling process.
Would definitely recommend!
Liam · 11 December 2022 · Enfields Bournemouth (383 Wimborne Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
