Trusted Agent profile · Hampshire, Dorset and West Yorkshire

Verified

Enfields reviews in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,007 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Eastleigh (two offices), Pontefract, Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,007 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,430

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

The Trusted Agent logo

4.9 / 5

183

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Enfields office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

If being treated badly is what you’re after, then Enfields are the company for you.. Edit. In addition to this, the independent deposit adjudicator has confirmed that Enfields have been trying to rip us off. Including suggesting we owed nearly £200 in rent, attempting to charge us £60 for a battery and the list goes on and on. Enfields were unable to provide any evidence of outstanding rent and the regulatory body agreed that ALL of their costs implemented were unfair and baseless. The worst company I have ever dealt with

Simon · 17 April 2024 · Enfields Southampton (347 Shirley Road)

5/5

Google

Morgen, delt with my inquiry regarding my looking to find rented accommodation. She was attentive and show genuine care in trying to find me my new home. Cannot fault professionalism and attention to detail. Thank you Enfields

Wendy · 17 April 2024 · Enfields Southampton (347 Shirley Road)

Agent replied

Thanks so much Wendy for your review!

2/5

Google

Never used them in the end, a really nice guy that came out to value our property very knowledgeable. My pet hate is being spammed with mail. I understand you want business, but it put us right off the company. Some days, we received 2 letters from Enfields. Only one was personalised, and that was our valuation before, and after this, it was just dear home owner. Shame as i believe they probably are better WHB estate agents

George · 13 April 2024 · Enfields Pontefract

Agent replied · 30 September 2023

Thankyou for your feedback. We do apologise that you recieved a number of letters from ourselves. We try to be more of an informative agent and structure our letters accordingley, however, our process seems to have let us down on this occasion and you have recieved more than we would have had liked.

5/5

Google

Joanne at Enfields has been a pleasure to deal with. Joanne being very much on the ball, keeping things moving and giving reassurance made my sale much less stressful than I could have hoped. The whole experience of dealing with Enfields has been first class. I can highly recommend this company.

Denise · 13 April 2024 · Enfields Pontefract

Agent replied · 30 September 2023

Thankyou so much Denise for your kind words. We are glad we helped you through the process.

1/5

Google

Valued my house £10,000 less than all other local estate agents. Tried to charge me £4000 to put it on with them at a lower value than it’s worth. Then didn’t even tell me the house that I had an offer accepted on had been sold to somebody else! I had to notice on rightmove and call to ask! Shocking

Tammy · 13 April 2024 · Enfields Pontefract

Agent replied · 30 July 2023

Hi Miss Bolam, Obviousley we are disappointed to recieve such a rating and to answer your points directly, your property still isn't sold, so time will tell whether our valuation was more accurate and honest. As for our fee we charge a fee that is appropriate to our service, which you chose not to use (entirely your prerogative) but we feel it is a little unfair to rate our fee against a service you didnt use. I am sure you are disappointed to lose out on the property you wanted, however we feel we gave you the best advise possible to achieve your new purchase. Granted, it was an oversight to advise you it had sold, however at this moment in time you are stll not in a position to purchase without selling. We wish the best in finding your next home and would appreciate feedback on the price you eventually achieve.

5/5

Google

I would like to thank Dion and Luan for all their help, from showing us round the house, to the whole process of buying it! It was such a quick easy process for my partner and I, as first time buyers we were expecting it to be longer than a month and 3 weeks from start to finish! We viewed our house one evening, put the offer on it the next morning, and then had it accepted that evening. They answered all the questions we had, and I'm so thankful. 100% recommend to anyone.

Natalie · 13 April 2024 · Enfields Eastleigh (13 Market Street)

5/5

Google

Great experience working with Enfields Eastleigh During the buying process of my flat they kept me well-informed, provided regular updates, and were highly professional throughout. I highly recommend their services for anyone in need of a dedicated and knowledgeable estate agent. Thanks, Enfields for making my flat purchase a smooth journey! Miss V Birdac

Vio · 13 April 2024 · Enfields Eastleigh (13 Market Street)

Agent replied

Thank you very much for your review, we are really pleased you were happy with the service provided.

5/5

Google

Great support throughout. Louise was lovely to deal with

Richard · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Richard, thank you for your review. We're glad to hear that you had a positive experience with Louise. Your feedback is appreciated!

5/5

Google

We have recently sold with Enfields in Bitterne and Louise (Sales Manager) was an absolute godsend! We had a long, complicated chain with a lot of terrible communication from various other agents/solicitors/sellers, and Louise worked so hard for us pulling it all together, keeping people on track, and generally trying to herd the cats while also being a pleasure to deal with and keeping me in the loop. Couldn't have done it without her!

Emma · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Emma, thank you for taking the time to leave this review. We are really glad to hear that Louise was able to assist you throughout the process and make sure everything stayed on track. Your feedback is much appreciated!

5/5

Google

A first class service from our first meeting with Will to completion of what was not a straightforward sale. Special thanks must go to Louise who kept us updated all along the way and was always so pleasant and professional. Thank you Enfields.

Joy · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Sarah, thank you for your kind words and feedback. We're glad to hear that you had a positive experience with our team, especially with Louise. We truly appreciate your support and hope to have the opportunity to assist you again in the future.

5/5

Google

Buying our first property with solicitors who unfortunately were not helpful or efficient. Louise was are saving grace! She was always available to answer our questions and went above and beyond to help us out.

Teresa · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Teresa, thank you for your review. We're sorry to hear about the experience with the solicitors, but we're glad that Louise was able to assist you and provide the support you needed. Your feedback is much appreciated!

5/5

Google

We have had an excellent experience of Enfields, Bitterne. Louise has been outstanding in the way she has helped us to buy a house. Our house buying journey hasn't been straightforward but every step of the way Louise has been professional, reassuring and communicated well with us and all other parties. Thank you so much Louise for everything you have done for us.

Katherine · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Katherine, thank you for your wonderful review. We're delighted to hear that Louise provided outstanding assistance throughout your house buying journey. We appreciate your kind words and wish you all the best in your new home.

5/5

Google

I was extremely happy with the service at Enfields. Louise and Will made a great team. My sale went through in record time and I found them both very professional. Louise was an absolute star and I can highly recommend.

Louise · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Louise, thank you for your kind words about our team at Enfields. We're glad to hear that Louise and Will provided you with excellent service. Your recommendation means a lot to us.

1/5

Google

DON’T TRUST ENFIELDS If you’re a student these people tried to up the rent without asking the landlords permission when we wanted to extend our stay for another year. When we left we tidied and cleaned and left the place in a better state than when we originally moved in. However LISA will try to hold on to her retainer by any means possible. She tried to charge us £400 for 5 tied up bin bags we’d left out for the council to collect and when she FINALLY sent the invoice we called up that company who claimed they would only charge us £50!!!!! Same goes for the supposed ‘cleaning costs of £450’ the eventual invoice was for a cleaning company based all the way in London?! There was a glass panel that was broken when we moved in which they claimed it cost £80 to replace. I decided to look into this by asking the new tenants if I could check it had been replaced and it hadn’t!!! They are lying fraudsters and I am bitterly disappointed that they go after the poor students who are probably living away from home for the first time! 🤦🏻

Ash · 6 April 2024 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Sophie was excellent in assisting us with our property search. Very proactive and catered to our requirements. Highly recommended!!

Dan's · 30 March 2024 · Enfields Eastleigh (13 Market Street)

Agent replied · 27 August 2023

Thank you very much for your review, we are really pleased you were happy with the service provided.

4/5

Google

Excellent service and communication from start to finish, with particular thanks to Sophie and Luan at the Eastleigh branch. They made a difficult time a little bit easier. Would definitely recommend them to anyone wishing to sell a home.

Sharon · 30 March 2024 · Enfields Eastleigh (13 Market Street)

5/5

Google

Excellent service from start to finish for the sale of my house. They kept me up to date the whole time and did all the chasing, meaning the whole process was very smooth!

Hollie · 30 March 2024 · Enfields Eastleigh (13 Market Street)

5/5

Google

Luan and Sam were so informative and helpful in finding me my first property. Excellent communication throughout the process, and very well informed

Lucy · 30 March 2024 · Enfields Eastleigh (13 Market Street)

5/5

Google

I cannot thank Enfields enough for all they have in selling my house especially Joanne she was always on other end of the phone everytime I rang with all my questions (I know I was a pain at times) and thank you Kate when I had a meltdown on the phone and cried .. would highly recommend Enfields thank you all again

Debbie · 30 March 2024 · Enfields Pontefract

Agent replied · 30 September 2023

Thankyou so much Debbie. You were not a pain at all. I am so glad we got you moved to your new home and wish you all the best.

4/5

Google

Rating only, no written review.

Dave · 29 March 2024 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 November 2023

Thanks for the review Dave, much appreciated.

5/5

Google

Jake was very helpful and informative on the viewings he carried out with me, 10/10 service.

Abdullah · 29 March 2024 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 November 2023

Hi Abdullah, Thank you for taking the time to leave such a wonderful review! We're delighted to hear that you had a great experience with Jake. He is indeed a valuable asset to our team and we're glad he was able to assist you effectively. Your 10/10 rating means a lot to us. We look forward to serving you again in the future!

5/5

Google

Excellent service with Enfields from office staff to Contractors that carry out the work. (Especially Chris)

Saf · 29 March 2024 · Enfields Southampton (347 Shirley Road)

1/5

Google

If being treated badly is what you’re after, then Enfields are the company for you.. Edit. In addition to this, the independent deposit adjudicator has confirmed that Enfields have been trying to rip us off. Including suggesting we owed nearly £200 in rent, attempting to charge us £60 for a battery and the list goes on and on. Enfields were unable to provide any evidence of outstanding rent and the regulatory body agreed that ALL of their costs implemented were unfair and baseless. The worst company I have ever dealt with

Simon · 29 March 2024 · Enfields Southampton (347 Shirley Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.