Trusted Agent profile Β· Hampshire, Dorset and West Yorkshire

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Enfields reviews in Bournemouth, Southampton, Bitterne and 4 more

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

2,368 reviews across 10 offices and 4 platforms

www.enfields.co.uk

Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,368 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.4 / 5

1,865

Reviews on Google

All 10 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 10 offices

View Agents logo

4.9 / 5

183

Reviews on View Agents

All 10 offices

Trustpilot logo

187

Reviews on Trustpilot

All 10 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Enfields's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Enfields office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I had the pleasure of dealing with Kieran initially when viewing the property. He was really lovely and answered all our questions about the property, giving us both time to walk round separately. He also made the application process very easy and we heard back the next morning. Hanna was also lovely! She helped us through the referencing checks, which were completed in under 3 days which meant we weren't left waiting. We also requested an earlier move in date which she was very accommodating with and made sure we were happy with everything. I couldn't recommend them both enough!

Charlotte Β· 14 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Hi Charlotte, We have shared this with Kieran and Hanna who were happy to help! We are all excited you managed to secure such a great property and we look forward to supporting you over the next few months.

5/5

Google

We sold our house in Bournemouth with Enfields. The team very professional, took great pictures and were realistic about the market. Once the house was under offer we had great service from Rachel who always kept us up to date with what was happening. Recommend this state agents due to that professionalism and always happy to help.

Helen Β· 14 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Helen. We have shared this with the team and Rachael who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

Having purchased my first rental property through Enfields around 10 years ago it appeared appropriate that I use their letting service. Since then I have added other properties to my portfolio including two new ones this summer, and have always called upon Jonathon, Lisa & the team. Jonathon has an enthusiasm and a passion for what he does that is second to none, and is always on the end of the phone to give advice should it be needed. I recently sent a text late one evening asking for a call back the next day, but Jonathon was on it within minutes!!

RICHARD Β· 14 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Hi Richard, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the last 10 years!

5/5

Google

We've been current customers of Enfields for c. 10 years. We've always been very pleased with the service we've received by the Team and Johnathan. They have been professional, advisory and supportive throughout our tenancies. I'd recommend Enfields to Landlords throughout the Bournemouth area. Best, Karen and Ron Welham

Victoria Β· 14 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Hi Victoria, We love this feedback! Thank you so much for allowing us to work with you for so many years!

5/5

Google

We are still current tenants with this estate agents, but the amazing check in we had warranted a 5 ⭐️ review. Enfields, but particularly Nicole, have been absolutely brilliant with any issue we have had and they have emailed and been in constant contact with us the whole time, resolving any problems in an exemplary time frame. I would so far highly recommend this company as they have made our move run very smoothly. Thank you ! 😊

Katie Β· 14 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Katie. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

I have used Enfields to let my 3 student houses for over ten years . They have always provided a first class service in finding tenants and processing the applications with related guarantor forms . I would not hesitate to recommend their services . I decided to sell one property last year and Jonathan found a buyer from his extensive contacts within a few days . The sales process continued without any problems . Excellent service .

Carol Β· 14 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Hi Carol, We love this feedback! Thank you so much for allowing us to work with you for over 10 years!

5/5

Trustpilot

I recently sold my flat through…

I recently sold my flat through Enfields and had a very positive experience. Communication was great and all the staff were very friendly and helpful

Sophie Β· 13 October 2023 Β· Enfields Southampton (347 Shirley Road)

5/5

Google

Jordan has shown me round a number of properties before I found one to put in an offer on. He is courteous and professional, appointments were made to fit with my work commitments. I was given plenty of time to view and any enquiries i made were followed up without delay. Other team members at Enfields have also been helpful.

Christopher Β· 12 October 2023 Β· Enfields Southampton (347 Shirley Road)

Agent replied Β· 30 March 2024

Dear Richard, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our service, particularly from Jordan, to be professional and accommodating to your schedule. We always strive to ensure our clients have ample time to view properties and that any enquiries are promptly addressed. We're glad to know that this was your experience and that other members of our team were also able to assist you. Thank you once again for your positive feedback. We look forward to assisting you with any future property needs.

5/5

Google

I have spoken a number of times with a member of the team (Jordan Browne) about property and the housing in the local area. He was extremely knowledgeable and insightful.

Will Β· 12 October 2023 Β· Enfields Southampton (347 Shirley Road)

Agent replied Β· 30 March 2024

Hi Will, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our team member, Jordan Browne, to be knowledgeable and insightful. We pride ourselves on the expertise of our team and it's always great to hear that this is recognized and appreciated by our clients. Your kind words will be passed on to Jordan, who will be thrilled to hear your feedback. We hope to continue providing you with the same level of service in the future.

5/5

Google

Thank you for the great service you provided us. Jordan is very attentive, always keeping us updated and on hand to answer our query,'s. I would highly recommend him! Thank you.

Joy Β· 12 October 2023 Β· Enfields Southampton (347 Shirley Road)

Agent replied Β· 30 March 2024

Dear Joy, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you were satisfied with the service provided by Jordan. His dedication to keeping our clients informed and promptly answering queries is one of the many reasons why he is such a valued member of our team. Your recommendation is greatly appreciated and we're delighted to know that you would highly recommend our services. We look forward to having the opportunity to work with you again in the future.

5/5

Google

I met Jordan on a viewing, he was extremely helpful and knowledgeable of the property. There was only a few things he couldn’t answer off the top of his head however, he very was quick on email with those answers. I would highly recommend Jordan and the team.

Emma Β· 12 October 2023 Β· Enfields Southampton (347 Shirley Road)

Agent replied Β· 30 March 2024

Hi Emma, Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with Jordan. His dedication to providing excellent service is a vital part of our team's ethos. We appreciate your understanding regarding the few queries that needed further clarification. We always strive for efficiency in our responses and we're glad to hear that Jordan was able to quickly provide the necessary information. Your recommendation means a lot to us. Please know that we are here to assist you with any future property needs and look forward to the opportunity to work with you again.

5/5

Google

Enfields is very responsive and fully understands what I need. Special thanks for my negotiator Jordan Browne to get my deal done very quick and follow up a lot of my silly questions patiently! Highly recommend.

Gwen Β· 12 October 2023 Β· Enfields Southampton (347 Shirley Road)

Agent replied Β· 30 March 2024

Dear Gwen, Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our team, particularly Jordan, to be responsive and understanding of your needs. Please know that there are no silly questions when it comes to such an important decision like property dealings. We're here to ensure you feel confident and informed throughout the process. Your recommendation is highly appreciated and we look forward to assisting you with any future property needs.

5/5

Google

We have just exchanged on our first ever property purchase through Enfields Bitterne and I cannot thank Louise enough for her support throughout the process. Even when there have been ups and downs we have felt supported. It has been so great to have someone there to guide us through the process and chase for us when necessary, not sure how we would have done it without her. Thank you so much!

Lucia Β· 12 October 2023 Β· Enfields Bitterne

Agent replied Β· 12 October 2026

Hi Lucia, Thank you for sharing your experience with us. We're thrilled to hear that you felt supported throughout your first property purchase with us. It's always our aim to guide our clients through the process and provide the necessary support when needed. Your kind words about Louise are greatly appreciated and will serve as a great motivation for our team. We're delighted that we could assist in making your first property purchase a successful one. Should you need any further assistance, please don't hesitate to reach out. Congratulations on your new property!

5/5

Google

We have been looking for the right house a long time & haven’t quite found the one. However, Grace M has not only showed us round properties we requested, she has suggested alternatives that would better suit our needs. This has opened our eyes to different areas & styles that we didn’t originally think of. Out of all the people who have shown us round properties over the past year, Grace is definitely the one we would rather have due to her smiling, honest personality & thinking outside the box! You are an asset to your company! Thank you!

Lynette Β· 12 October 2023 Β· Enfields Bitterne

Agent replied Β· 30 December 2023

Hi Lynette, Thank you so much for your kind words. We're thrilled to hear about your positive experience with Grace. Her ability to understand and cater to our clients' needs, and think outside the box, is indeed one of her strengths and we're glad she was able to assist you effectively. Your feedback is greatly appreciated and will surely make Grace's day. We're here for you should you need any further assistance in finding the right house. Thanks again for your trust in us.

5/5

Google

Our house sale was a bit of a bumpy ride but Enfields were very accommodating, fast acting and engaged fully in the whole process. When our buyers pulled out it was 'all hands on deck' and we had new buyers within a week. Louise in sale progression has been an absolute gem, leading the way and always fully up to date and extremely organised. Wouldn't have done it without her! All the best to the whole team at Enfields and well done. πŸ‘πŸ†πŸ₯‡Very grateful for all your advice and readiness to help to get to the completion day! ⭐️⭐️⭐️⭐️⭐️

Alicja Β· 12 October 2023 Β· Enfields Bitterne

Agent replied Β· 30 December 2023

Hi Alicja, Thank you for sharing your experience and for the five-star review. We're thrilled to hear that despite the bumps along the way, our team, especially Louise, was able to assist you effectively. We take pride in our team's ability to act swiftly and stay organized, even in challenging situations. Your kind words mean a lot to us and will certainly make Louise's day. We're here for you should you need any further assistance in the future. Thanks again for your trust in us and congratulations on your completed sale!

5/5

Google

Excellent service from start to finish. Louise Carr was particularly helpful during the post sale period - very proactive and quick at responding to queries which was needed as we had a tight deadline. Enfields were miles better than the previous agent we used (Purple Bricks). I’d therefore always recommend using a proper estate agent like Enfields.

Phill Β· 12 October 2023 Β· Enfields Bitterne

Agent replied Β· 30 December 2023

Hi Phill, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise and our team at Enfields. We take pride in our proactive approach and quick response to queries, especially during the crucial post-sale period. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.

5/5

Google

We have been using Enfields for the management of our buy to let's since 2017 and its fair to say the relationship has grown. We have full trust in Jonathon and the rest of the team, and can't speak highly enough of their professionalism and service, I would highly recommend.

Sunny Β· 7 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Hi Sunny, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.

5/5

Google

Excellent service with a very helpful team of staff. I recently purchased a property and Enfields made the whole process flow through without and troubles. When viewing the property Kieran was very welcoming and helped me when making and offer. I would highly recommend this agency.

Nick Β· 7 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Nick. We have shared this with the team and Kieran who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

1/5

Google

If you are a student, I do not recommend renting through this company!!!! I spent my final year at university living with a rat infestation and sleeping under black mould. Upon moving in, our thermostat was broken which meant that we spent many mornings waking up to ice on the windowsill and damp beds. Everything was going mouldy. When I first reported the mould, I was told that the whole ceiling would be replaced, I was then later told that it wasn’t mould ( even though the man they sent out to check, told me it was mould). Above the polystyrene tiles in our bedrooms, was a ceiling covered in black mould, it was cold and wet too touch and there was minimal insulation. I developed a cough during my time living here which quickly improved when I moved back to my parents house. We had pest control visit numerous times for the rats, they told us that there was holes on the outside of the property allowing access for rodents. Nobody repaired these, even though we were told that they had, we continuously got the blame for everything. There was serious fire safety Issues throughout the building too which the council had to intervene with to get complete. Quite frankly, the last year was the worst and I wouldn’t wish anyone to have to live in these circumstances. This company makes excuse after excuse and does not care about the conditions their tenants are living in.

Jazmin Β· 7 October 2023 Β· Enfields Bournemouth (383 Wimborne Road)

5/5

Google

I am finally in the process of moving into a flat ,after some difficult time. It has been an absolute pleasure to have Hannah help me through this process. I have felt incredibly supported, her customer service skills are amazing. I would recommend renting through Enfield's ☺️

Ada Β· 30 September 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Ada. We have shared this with Hanna who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

I had a great experience working with Jack Fletcher from Enfield's estate agents. We put our property up for sale in the May, and found a buyer in June and the house was sold by September! Jack set up a WhatsApp group chat which was a very efficient way of keeping us updated on the sale, could not recommend enough. Quick, easy, professional and efficient would 100% recommend these estate agents (especially Jack) :)

Lucy Β· 30 September 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Lucy. We have shared this with Jack who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

I’d like to thank Nicole B for all the help over the summer months - all the team are always smiling and helpful across the busiest period!

Mark Β· 30 September 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Mark. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

Good customer service, Nicole (brunette at front desk) is excellent. Admin was always very quick and efficient from her end. From putting and offer in to picking up the keys it was a very easy experience. Would recommend.

Liam Β· 30 September 2023 Β· Enfields Bournemouth (383 Wimborne Road)

Agent replied Β· 25 November 2023

Thanks for the great feedback, Liam. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.

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Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 10 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.

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