Enfields reviews in Bournemouth, Southampton, Bitterne and 6 more

★★★★★ 5/5

Google

Lovely experience, process of renting was smooth and efficient

Nina · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Very accommodating and lovely people with kinded heart that ready to help and achieve your goals to have your desired home.

Niño · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Very professional team, Annah has been amazing! very happy with my new place :-)

Jolanta · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Absolutely fantastic customer service from Sarah and Jen if all staff were this polite and helpful company’s would thrive each time I have called in they were helpful in every way could not fault them thank you and keep up the great service you provide

Darren · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Shannen from the Shirley branch helped us with finding our rental place within a very short period of time and she is an absolute life saver for that! The process is fast and easy. Thanks!

Jiufeng · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

I have used Enfields on multiple occasions and always find them helpful. I have dealt with Louise who is very professional and knowledgeable, will definitely use again.

Andrew · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Everything was smooth with Enfield's sorting our new rental accommodation. Shannen Keegan was really helpful at every step of the way.

Adam · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Louise and the team at Enfields took the stress out of renting my parent's property. The whole process was straightforward and professional with a personal touch. Their fees are also very reasonable and they didn’t quote me high and then haggle like other companies, they just came straight in with a reasonable fee. Would definitely recommend them!

Sarah · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 5/5

Google

Have found the property management team wonderful & helpful. Happy with all the works carried. Thanks to Morgen, Sarah & Genevieve who iv been in recent contact with, all the best to the team

Saf · 11 October 2024 · Enfields Southampton (46 Oxford Street)

★★★★★ 1/5

Google

For all students seeking house-shares, I’d be doing a disservice by staying silent about this estate agency. They made our university experience miserable for nearly a year. When we moved in, the flat was unliveable. It smelled of damp and cigarettes, with burns and stains all over the carpet and walls. Several light fixtures didn’t work, the shower door was removed, and the list of issues goes on. I had to move out immediately and stay in an Airbnb, as it was impossible to live there. I promptly emailed the agency with photos, asking for repairs within a week and some compensation. I received slow responses, and when I had to move back in due to starting a new job, the flat was still in disrepair. They replaced some carpets and did a poor job on the rest, ignoring most of the issues I raised. They seemed unconcerned for our safety, whether it was the landlord or the agency. When they did respond, they defended the landlord as a “lovely person,” but that did nothing to improve our living conditions. We were forced to live in a vermin-infested flat. To their credit, they sent pest control several times, but even the pest control company mentioned that Enfields had a reputation for not getting landlords to pay for necessary repairs. They informed us that the pest problem was ongoing and that we weren’t told before signing the lease. Had we known, we would not have moved in. This wasn’t the only time we were warned about the agency. When we had a faulty boiler that made loud noises, we contacted the company Enfields recommended for out-of-hours issues. The company informed us they wouldn’t come out unless it was an emergency because Enfields couldn’t get their landlords to pay. The boiler was only “fixed” near the end of our tenancy when the landlord decided to sell the flat. Ironically, the plumber had previously claimed there was nothing wrong, despite the pressure gauge being at zero. This resulted in a high gas bill for us. Throughout the tenancy, the agency did just enough so we couldn’t say nothing was being done, but they never fully fixed or apologized for the issues. Yet, they repeatedly assured us that our landlord was a lovely man, as if that excused their incompetence. When we moved out, in what I can only assume was a poor attempt at humour, they attempted to claim over £700 from our deposit, despite the fact that one of the bedrooms had such severe damp and mold that I had to throw away clothes and an expensive mattress topper. At first, they admitted the damp issue, so we bought a dehumidifier and requested compensation. They asked for the receipt and promised to reimburse us but never did. Later, they sent an agent who claimed there was no smell. This baffled us, especially when their post-inventory noted that the room smelled strongly of mildew, damp, and mold. But, nevertheless, our landlord was apparently a lovely man, so I guess that is a justifiable resolution to the 11 months & two weeks of incompetency. We left the flat smarter and more cautious about renting. I now warn everyone I know who is looking to rent or buy. If Enfields ever responds to this review (which would be a miracle), please note that I have records of all communication, photos, and even testimonies from the previous tenants. I’m more than happy to sit down and discuss everything with them. Enfields and the mysterious landlord, have the day you deserve.

Hannah · 5 October 2024 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

I called to ask some details about agency. Firstly I spoke to a trainee member of staff. They asked many questions but when I asked what their commission rate was they refused to discuss. Was passed to another member of staff who was very rude and suggested I went elsewhere. You just lost a potential sale !!!!

Sharon · 1 October 2024 · Enfields Pontefract

★★★★★ 5/5

Google

Landlord review... Coming from other letting agents I really really appreciated that at Enfields you deal with just one person when it comes to the property/tenant management side of things and that person being very helpful and quick to respond (thanks Emily!). I've had a lot of problems with a tenant over the last year and this is just a massive time saver not having to constantly explain the situation. My only negative feedback would be they could have done a better job at keeping track of small but important items left in the apartment. Things like the parking door remote, parking permits, and apartment documents weren't tracked in the inventories and have subsequently been lost at some point.

Matt · 30 September 2024 · Enfields Southampton (347 Shirley Road)

★★★★★ 1/5

Google

If you ever wondered what it might feel like to communicate via smoke signals across the Atlantic, may I introduce you to Enfields Bournemouth. Their communication skills make carrier pigeons seem cutting-edge, and they approach urgent repairs with the urgency of a snail considering a marathon, particularly when our house became a miniature Niagara Falls for over 7 months. Leaking ceilings? Ah, just part of the ambiance, apparently! As for deposit returns, well... ever played Monopoly and landed on “Go to Jail” for the tenth time in a row? That sinking, unjust feeling sums it up. Enfields seems to think they’ve entered the high art of creative writing when it comes to making up reasons to keep as much of your deposit as possible. Want to be charged for wear and tear? Or maybe you fancy some unsubstantiated cleaning fees? They've got you covered. What really stings is after chatting with friends who rented through literally *any* other agency, they had zero of these problems. Responsive agents, honest communication, and *actual* repairs, what a concept! To sum it up, renting with Enfields is like trying to have a coherent conversation with a wall, you end up with nothing but frustration. But hey, if you’re after a lesson in patience, or need an excuse to buy a bucket for your living room, look no further! Honestly, in all seriousness, save yourself the time and hassle and go with anyone else. Especially if you are a student, you will be at the bottom of their priority list.

Jamie · 28 September 2024 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

Highly recommend if you need to sell or buy your property in the area. Top class service from Jack and all the team!

Davide · 27 September 2024 · Enfields Poole

★★★★★ 1/5

Google

STUDENTS DON’T RENT HERE💥 Enfield’s are known for being awful to their student tenants. Last year we were given a contract to sign that was £600pcm only for them to phone a month later and change the rent to £1000pcm because they ‘read the wrong advert.’ The agent who showed me the property, proceeded to lie over the phone and tell me she definitely told me it was £1000 despite pictures, notes and messages proving otherwise. They also then revealed that despite saying the contract had been completed by all parties, the landlord had never signed it and so it wasn’t a valid contract and therefore we couldn’t challenge it. It’s come to my attention that numerous of my peers have been falsely advertised too, being sold completely different properties and moving in to something entirely different. If you are a student, don’t rent via them, there are far nicer companies in bournemouth who care about student wellbeing.

Hon · 26 September 2024 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

Enfields have been more than helpful in obtaining a Tenant for our Flat situated within our home Premises. I would in particular like to thank Jack and Hanna for their help and advice. Many thanks

Selkan10 · 26 September 2024 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

We have been with Enfeilds for years. Bethany has been our property maintenance support manager for a long time, and has provided us with an honest, excellent and professional service. Morgan is another agent we have had the pleasure of dealing with lately, he is very friendly and considerate, which creates a good working relationship between us all. As experienced long term tenants, Enfeilds have provided us with the best, fairest and quickest service.

Kelly · 26 September 2024 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 5/5

Google

I dealt with Enfields for my recent property purchase. Jonathan negotiated the sale and then Rachael took it through to completion. The team are friendly, helpful and responsive. Rachael was fantastic when we hit delays in the process and helped get it all moving again. I’ll certainly be in touch when I come to sell.

Kathryn · 26 September 2024 · Enfields Bournemouth (383 Wimborne Road)

★★★★★ 1/5

Google

I called to ask some details about agency. Firstly I spoke to a trainee member of staff. They asked many questions but when I asked what their commission rate was they refused to discuss. Was passed to another member of staff who was very rude and suggested I went elsewhere. You just lost a potential sale !!!!

Sharon · 23 September 2024 · Enfields Pontefract

★★★★★ 5/5

Google

Highly recommend enfields, we were the buyers in a slightly difficult sale, I believe if it wasnt for Joanne been on the ball the sale wouldn't have gone through. She was fantastic and kept us updated more than our own solicitor did.

Keeley · 23 September 2024 · Enfields Pontefract

★★★★★ 5/5

Google

Landlord review... Coming from other letting agents I really really appreciated that at Enfields you deal with just one person when it comes to the property/tenant management side of things and that person being very helpful and quick to respond (thanks Emily!). I've had a lot of problems with a tenant over the last year and this is just a massive time saver not having to constantly explain the situation. My only negative feedback would be they could have done a better job at keeping track of small but important items left in the apartment. Things like the parking door remote, parking permits, and apartment documents weren't tracked in the inventories and have subsequently been lost at some point.

Matt · 19 September 2024 · Enfields Southampton (347 Shirley Road)

★★★★★ 5/5

Google

Highly recommend enfields, we were the buyers in a slightly difficult sale, I believe if it wasnt for Joanne been on the ball the sale wouldn't have gone through. She was fantastic and kept us updated more than our own solicitor did.

Keeley · 1 September 2024 · Enfields Pontefract

★★★★★ 5/5

Google

Kayleigh and Emily were very helpful.

David · 28 August 2024 · Enfields Poole

★★★★★ 5/5

Google

Rating only, no written review.

Evghenii · 18 August 2024 · Enfields Bournemouth (383 Wimborne Road)