Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
2,368 reviews across 10 offices and 4 platforms
Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,368 reviews on four platforms, rated 4.5 out of 5 overall.
1,865
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
187
Reviews on Trustpilot
All 10 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSimply put, the best letting agency. We were treated as if we've gotten the property already. Kieran has been a great help. My Son loved the property at first sight "in his words amazing". I will recommend Enfield
Hi Imaobong, Kieran loved helping your son with his search and we are all excited he managed to secure such a great property! We look forward to supporting him over the next few months.
1/5
TrustpilotA big warning for Guarantor’s due to…
A big warning for Guarantor’s due to the lack of communication from Endfield’s we had a £7,000 bill to pay. We did not receive the numerous emails they claim to have sent advising us of rent arrears. The Landlord established they had our email address wrong, despite us setting up the tenancy agreement by email. Endields’s stated that they were not aware that our emails were being undelivered due to their system problems. Apparently they do not send letters in the post or telephone Guarantor’s when there is a problem. They would not take responsibility for any of the debt and dealt with the situation with a considerable lack of empathy. We did not even receive an apology for their error, or poor practice.
1/5
TrustpilotStudents Beware
It your son or daughter is a student please tell them to beware before renting from Enfields. If you want to be left without hot water and heating for weeks in the middle of December, if you want to live in a house with mice and lots of problems that Enfields refused to help with rent from them. If you want to be told to call the Council they might help you to get the landlord to sort out repairs - basically fobbing you off rent with with them. Finally when you move out if you want your deposit to be held back and be lied to rent through them. If you are considering renting through Enfields just remember as a family run business they will stick together and will not help you. They will constantly blame the landlord when the landlord is oblivious to what is going on. DO NOT USE THEM!!!!!!!!!!!!
1/5
GoogleRecent email sent to Enfields: Thankfully the Independent adjudicator largely sided with us in recovering our deposit after you attempted to essentially steal from us. From baseless claims we owed rent, to attempting to charge us heinous amount of money to change a battery and generally doing your upmost to not implement the wishes of the two parties who actually mattered in the contract from the outset, us and the property owner. Off the back of this outcome, we are making a report to Nation Trading Standards Estate and Letting Agency team. Whether these actions are deemed to have breached a code of conduct, we’ll let them decide but they are certainly unethical. The deposit protection scheme was established to protect tenants from bad landlords stealing deposit money, not something I would expect from a major estate agent. At this stage, the money isn’t even a priority to us, ensuring we have done everything possible to report Enfields and do whatever we can to prevent you from doing this to anyone else is our current motivation. These actions were clearly a business hoping to prey on people who need the money as quick as possible and would be happy to get back whatever they can from the deposit, you wanted us to agree to all of these costs hoping we had a weakness. Sadly, you may have come across weaker minded Individuals in the past who believed everything you said and coughed up money for “unpaid rent” and whatever else you have fabricated, it’s those I feel sorry for. You’re a liar Sarah, no other way to put it. Enfields, as a collective, are some of the most servile, proletariat, sycophantic individuals we have ever had to deal with. We envy people who have not had the displeasure of having to deal with you. From the moment our initial contract was signed, to the point we were fortunate to move on, largely every member of staff we ever dealt with were some of the worst interactions we have ever experienced. Enfields treated us like scum from the outset, including not fixing mould issues you yourself identified in house viewings (all with an infant living in the property) to attempting to laud over us at the end of our tenancy and many other items in between. We pity anyone who has the misfortune of having to deal with you in the future. Ps. For anyone cc’d who may actually care how their business is being run in their name, I have every snooty email I was ever sent, I have correspondence from the landlord echoing my sentiments saved as well as all the snooty text messages I was sent from various staff whilst I had to deal with you, I obviously won’t hold my breath, but it’s there. All the best, merry Christmas.
5/5
GoogleThank you to Enfields Bournemouth, The sales team for getting the house viewed and offer in so quickly and Rachel in the office for your daily attention and patience to assist the sale to go through so efficiently. Your support was invaluable.
Hi Kerry, thank you for such a lovely review! We have shared with Rachael and the team. Feel free to reach out in the future if there is anything we can do to help you.
5/5
GoogleI have been using Enfields for my student letting for many years. They’ve never let me down as I’ve always successfully let my properties through them during this time. Jonathon is very enthusiastic and knows this market well. He is very helpful in advising me of rent prices and any improvements needed to my properties. I thoroughly recommend Enfields.
Hi Vittorio, thank you for your 5-star review, much appreciated!
5/5
GoogleEmily was our estate agent and was absolutely amazing. First appointment with her we had a great experience, tunes in the car, and really helpful and informative. Unfortunately weren’t able to secure the house we wanted. But she rescheduled another appointment 2 days later and we found the yard of our dreams!!! Great vibe and she was super helpful couldn’t ask for any other estate agent. We were wizzed around in a beautiful Mercedes AMG 2020 sport! She was super motivated and amazing at her job! Also managed to put up with our awful DnB tunes in the car! Thank you Emily!
Emily loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.
5/5
GoogleI’m a student who was looking to move into my first house with 5 of my mates we had Emily Enfields. She was amazing and so committed to her job she went above and beyond when our house was stolen from us and she found us so many more on short notice. She drove us around in her luxury car . Great experience wouldn’t have asked for anything more thanks Emily
Hi Cameron, Glad you had a great experience with Emily! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.
5/5
GoogleMe and my friends viewed a few properties today with the lovely Emily. She was amazing at answering all of our questions while also being very welcoming and friendly. We are very happy with the house we found, and would definitely recommend Enfields!!
Hi Katie, Emily loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.
5/5
GoogleI have been a landlord in the Bournemouth area for 16 years and used a number of agents in the past. Enfields are by far the most professional and trusted agent I have dealt with. They always achieve great letting results and have always been available throughout the year for advice and assistance, despite me not actually having their full management service. They are always ahead of the legislative changes and ensure they pass crucial information on. The team are lovely to deal with, honest, reliable and very focused on the job at hand. Great partners to have for sure as a professional landlord.
Hi Toby, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty.
4/5
GoogleAs a landlord. I have used Enfields for the 15 years I have been renting my properties. I only use them to find my tenants , which they do aswell as all the credit checks etc. Great service always. Wouldn't list with any other agent!!!
Hi Belinda, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
5/5
GoogleThey is really helpful. Highly recommended.
Hi Jojo, Thank you for your feedback.
5/5
GoogleWorking with Jonathan and his colleagues has been an absolute pleasure, since they have been managing our property they’re local knowledge has been invaluable in pointing us in the right direction with regards to everything from refurbishing to licensing. Their professionalism and proactive approach has been refreshing, and I wouldn’t hesitate to recommend them
Hi Richard, We love this feedback! Thank you so much for allowing us to work with you.
5/5
GoogleMe and my housemates recently attended house viewings in search for a student house. We were accompanied by an agent called Emily who was nothing but amazing and lovely. Taking on board every aspect we wanted in a house and found the perfect place for us, whilst giving us all the necessary information. Was all very easy and she was very attentive, would definitely recommend as a business.
Hi Ollie, Emily loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.
5/5
TrustpilotJust sit back….
I have been with Enfields for nearly 13 years and never considered going anywhere else! Jonathon and Lisa run a most professional agency and their team are as dedicated as themselves!
5/5
GoogleEmily King was a so helpful and lovely, would definitely recommend!
Hi Jessica, Glad you had a great experience with Emily! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.
2/5
GoogleFrom the beginning I was given the wrong keys to the house, throughout the last two years replies on important matters have taken weeks.
5/5
GoogleI have been a client of Enfields for over 12 years. They have always looked after my properties with extreme professionalism. Jonathan, Lisa and their team have always been pleasant & efficient to deal with.
Hi Steve, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
5/5
GoogleI use Enfield's to provide their "find a tenant service" for my student properties. I am extremely impressed with the service I receive from the initial rent valuations to the viewing of potential students. The Enfield's team work very well together and provide a quick feedback on the viewings. The team provide a professional and friendly service which makes working with Enfield's a pleasurable experience. As a private landlord I can recommend Enfields letting agents based on the excellent service I have received.
Hi Steve, Thank you for such a lovely review! We have shared with the whole team.
5/5
GoogleVery helpful staff. We had Keiran show us round quite a number of properties and he didn't rush us around and found houses that met our requirements. I would definitely recommend this estate agents if you are a student.
Hi Chloe, Kieran loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.
5/5
GoogleRating only, no written review.
Thanks for the 5 star review, Anne! We appreciate you allowing us to service you!
5/5
GoogleEfields helped us to find our first home. Great service and a very friendly team. Highly recommend.
Hi Nicole, thank you for your feedback. It was a pleasure to work with you both and we wish you all the very best with your next chapter in your new home!
1/5
GoogleHave tried to get student housing through enfields for 2 years in a row now and both times have been very disappointed, takes days to get in touch, no one seems to answer the phone and when we did finally get in contact we’d never get a call back about our viewing options or appointments, lots of people have had issues with the deposits and trying to rent as well. Jonathan did get in contact about this review and apologized but we will not be contacting again for any future rentals.
Hi Ciara, thank you for taking the time to share your feedback and we are sorry to hear you had difficulty reaching our team. I understand our Director Jonathon has been in touch with you directly. We hope we can be of service to you in the future.
4/5
GoogleAs a landlord. I have used Enfields for the 15 years I have been renting my properties. I only use them to find my tenants , which they do aswell as all the credit checks etc. Great service always. Wouldn't list with any other agent!!!
Hi Belinda, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 10 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
