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★★★★★ 1/5
GoogleI rented as a student with Enfields back in 2021/2022. The house was in very bad order, with extremely overgrown garden and obviously had been overlooked by the landlord for decades. Consistently, we were let down by both Enfields and the Landlord, though for the life of me I have no idea why they keep such rundown and poorly maintained (and unsafe) properties in their letting portfolios.
The most frustrating part, which I should have listened to previous reviews regarding is that they DO NOT GIVE YOUR DEPOSIT BACK. (Yes, they didn’t take the whole thing, but consistently take from each and every deposit they hold.) I have photos which we took at the start of tenancy and after our three days of cleaning at the end of tenancy, which clearly showed how we had pretty much added value to the property.
The charges included things such as: a mirror we informed them 3+ times was broken including (via email) on move in and for a desk chair which never even existed. All items completely over valued, of course. Due to the complete lack of communication, frustrating disregard for us and just wanting the whole scenario to be over, we eventually accepted the charges as they ended up just holding our remaining deposit money 'ransom' by not replying to us.
I would truly avoid if you can, and if you're unable, be ready for 12 months of pain. It was truly a degrading experience dealing with Enfields for the year.
The photos below give you an idea for the standard of the property at move-in. The inventory was actually honest and made for a comical read- shame it was not referenced to again at the end of tenancy.
Emma · 13 November 2024 · Enfields Bournemouth (383 Wimborne Road)
Agent replied · 25 August 2024
Hi Emma,
First of all I wanted to thank you for allowing Enfields to help you find your student accommodation and I am sorry to hear of your frustrations. I note your comments about communication and I want to assure you I have shared this with my team. I have also reached out to you directly as I would welcome the opportunity to discuss your experience to ensure we have acted in the best possible way and review with you all of the independent evidence etc.
The property you rented has extremely long rear garden positioned on a steep hill. When the landlord decided to rent the property to students back in 2010 she felt it was unfair to expect you to maintain such a unique garden and didn’t want to charge students what would undoubtedly be a large sum of money in gardening costs if each year they let it grow wild. As there is also a large raised decked area off the back of the property the landlord separated the garden from the main house and offered this raised deck as your main outdoor area (which has been the case for the last 14 years). The pictures in your review relate to the garden area not included in your tenancy which you were permitted to access nor responsible to maintain. In this instance I would agree that the landlord has made the right call not including the garden in an effort to protect students from a huge burden and expense.
Upon double checking your deposit I can confirm we lodged this on your behalf with the Deposit Protection Scheme which is a government funded free custodial service to ensure you are treated fairly at the end of your tenancy. You paid a deposit in the sum of £1557.69 and you signed a copy of the DPS Prescribed Information confirming you had read and understood how to claim your deposit back at the end of the tenancy/how to dispute your deposit if you were unhappy. Your tenancy stated, if deductions were necessary, it may take up to 30 days for these to be processed. An email was sent to you 2 weeks before your tenancy end date explaining the deposit process/offering advice on how to ensure you get your deposit back whilst another email was sent to you 2 weeks after your tenancy ended updating you on any progress. Within 30 days of you leaving the property you received an email with the independent check out report confirming your landlord intended to hold back £161.00 from the £1557.69 for several items that corresponded with the inventory report the landlord had arranged when you moved in.
The DPS offer a straight forward process should you not agree as the burden of proof always lies with the landlord when requesting any deposit deductions. In other words they have to prove they have a legitimate claim and the tenant has no obligation to prove their position. Your deposit was being held by the DPS therefore it is impossible for your landlord (or Enfields) to hold your deposit as ‘ransom’ and should you dispute any deductions the remaining undisputed amount would be paid back to you by the custodial scheme.
Feel free to contact me directly if you need to rent a property in the future, as I would love to ensure the process is dealt with in the best possible.
★★★★★ 5/5
GoogleI'm writing this review as I've been absolutely thrilled with the fantastic service I've had from Enfields estate agents. Bethany was pivotal in providing advice and arranging quotes prior to my flat sale. During the sale Rachel Clark could not have been more helpful and informative. I could always get in touch with her and she kept me abreast of where we were. Nothing was too much trouble. I feel lucky to have had their help - very pleased customer! :-)
Andy · 11 November 2024 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
TrustpilotMy experience with Enfields has been amaizing from the begining to the end…
My experience with Enfields has been incredibly positive. I chose this agency to purchase my home, and 18 years later, I chose them again to sell it. From the very beginning, the service has been outstanding. Unlike other agencies, they genuinely invest time in their clients, which has been incredible, much more than I expected. They often responded outside of office hours, always with kindness and a positive attitude, providing invaluable assistance. Selling a house can be very stressful, but thanks to the agents at Enfields, everything has been much easier. Their dedication, personal touch, patience, and understanding made me feel like I had a true friend by my side, one of the good ones. I can never fully express my gratitude for their support. I highly recommend this agency to anyone seeking excellent service from start to finish
Carmen · 2 November 2024 · Enfields Southampton (347 Shirley Road)
★★★★★ 5/5
FacebookMy experience with Enfields has been incredibly positive. I chose this agency to purchase my home many years ago, and 18 years later, I chose them again to sell it. From the very beginning, the service has been outstanding. Unlike other agencies, they genuinely invest time in their clients, which has been incredible, much more than I expected. They often responded outside of office hours, always with kindness and a positive attitude, providing invaluable assistance. Selling a house can be very stressful, but thanks to the agents at Enfields, everything has been much easier. Their dedication, personal touch, patience, and understanding made me feel like I had a true friend by my side, and one of the good ones. I can never fully express my gratitude for their support. I highly recommend this agency to anyone seeking excellent service from start to finish! AMAIZING, GRACIAS!!!!!!👏
Carmen · 2 November 2024 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
GoogleWhen you accidentally find out by browsing Rightmove that the property is no longer available. But you've got a viewing booked for the following day and no one from Enfields told you. What do you do? You give the agent 1 star. Cheers Team. Keep up the terrible work.
Murray · 31 October 2024 · Enfields Eastleigh (13 Market Street)
★★★★★ 5/5
GoogleHighly recommend Enfields Estate Agents, a fantastic, friendly and approachable team!
Property · 27 October 2024 · Enfields Poole
★★★★★ 1/5
GoogleWhen you accidentally find out by browsing Rightmove that the property is no longer available. But you've got a viewing booked for the following day and no one from Enfields told you. What do you do? You give the agent 1 star. Cheers Team. Keep up the terrible work.
Murray · 27 October 2024 · Enfields Eastleigh (1E Leigh Road)
★★★★★ 5/5
GoogleWe work side by side with the management team and they are extremely knowledgeable about there properties. Always helpful and accommodating. Very Trustworthy
Grahams · 23 October 2024 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 4/5
GoogleMy experience with Enfields have been reasonable and thorough. Their follow-up, providing information, periodic updates were all fine. More importantly they are far better on the street compared some local agents in this location.
Amrutpal · 21 October 2024 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleWe were very happy to have chosen Enfields for our recent house sale, they had successfully sold a few others down our road recently and Jonathan was very enthusiastic about our property which we felt was important for showing it in the best light. We were not disappointed and achieved our sale within a week of going on the market (thank you Ian!). Rachel took over and was very responsive to our emails throughout the conveyancing period and brilliant at ironing out any issues that arose. Would definitely go with Enfields for any future sale.
L · 19 October 2024 · Enfields Bournemouth (383 Wimborne Road)
Agent replied · 26 October 2024
Thank you for the 5* review!
★★★★★ 5/5
GoogleWe recently purchased a house through Enfields and we could not be happier with the service we received. Rachael in particular deserves a shout out for always being responsive to emails and helping to get the deal over the line. Would definitely recommend.
Simon · 12 October 2024 · Enfields Bournemouth (383 Wimborne Road)
Agent replied · 26 October 2024
Hi Simon, thank you for your review!
★★★★★ 2/5
GoogleI was a part of a group of students renting a property for the 2023/24 period and I must say that if you want a stress free experience, don’t use this company.
While the staff themselves were lovely people, the way our tenancy was handled was less than ideal and caused us stress on multiple occasions.
Initially, they lost multiple of our emails during the signing of forms, and even asked us to resend our deposit despite us telling them we had already sent it. We understood that they were busy with masses of students using their services at the time, so we didn’t think much of it.
However, when the time came to live in the property, the landlord had organised for some windows to be replaced without Enfields knowing, despite using one of their (now fired) contractors. This contractor on multiple occasions entered our house without permission from either us or Enfields, and it only took a third offence and a threat to contact the property ombudsman that they fired the contractor (after hinting it was not just our property that was being entered unlawfully).
It just seems like the staff themselves are quite overloaded with all the tasks they’ve been set, and thus the quality of Enfields service is sacrificed to serve the large amount of customers they take on every year.
I wish the company the best and have no ill will, but as a student I cannot in good faith recommend this company to my peers.
Fae · 12 October 2024 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleAnnah and the team have handled everything professionally and efficiently. Enfields are trustworthy to work with and the quality of the viewings are superb.
Diandra · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleLouise Harston and Annah Gee have been absolutely wonderful to work with. They have been quick to reply and answer all my niggling questions, and couldn't have been friendlier. Thank you both!
Molly · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleMy experience of Sarah Hazell from property management has been excellent. Top customer service, very responsive and professional. Also a shout out to Monika in senior management who has always been a credit to her employer and helpful throughout the last 12 years I've worked with them.
Z · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleThe best agency I have ever dealt with. I have been renting for 20 years and Enfields are honestly the best agency I have dealt with. My partner and I struggled so much to find a property that was suitable but Shannen was on the ball. And so patient showing us round flat and flat. She always took on board what our needs where and listened to our concerns over flats to ensure she ticked all the boxes for us.
And when we found a place, my partner viewed and loved but I missed out. Louise was kind enough squeeze me in to show me round at the end of her day making her late leaving work.
The process with getting the property has been so smooth. We had a couple of issues with the reference company but Shannen has been on at them getting it sorted for us.
With constant communication from them. My partner and I have had many melt downs at various points but they have always been so reassuring.
Shannen has put my mind at ease many times... that woman has the patience of a saint!
I cant recommend this agents enough. I don't ever want to rent with anyone else.
Honourable mention too to James who always answered the calls so quick and was on the ball passing messages on.
And to Annah who took payment quicker then they had planned despite her having a busy day, as that suited us to pay that day. And for coming back and confirming she had received the payment and with an expectation of the next steps and a time frame!!
Awesome agency!!
Gemma · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleENFIELDS agents have been amazing for over a year. Their quick response to emails and getting things sorted out is top notch. Will recommend them each day, each time.
Thanks especially to Sarah Hazel at the Southampton branch…. You are a star 🌟 darling.
Rita · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleI just want to thank Genevieve Glancy for helped me in the situation i was since last year October 2023. I called on 10/06/24, on 11/06/24 Genevieve called me back saying she had organized for the plumber to come and fix my kitchen tap. I had been calling some of Enfields staff since last year but nothing was happening. I am giving these 5 stars to Genevieve, she is wonderful employee and takes the client's problems as her own. My kitchen tap was replaced because of Genevieve.
Thank you, you are a great Enfields employee.
Emelder · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleLouise was brilliant from start to finish on helping us move all went smoothly and she was there for any queries no matter how small. Had a few issues with repairs they were rectified very quickly. Really happy with the service we’ve received. Thank you Louise and Enfields.
Karen · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleLouise has been superb at keeping us up to date on the progress of our tenancy application. Nothing has been too much trouble for her and she’s so friendly and down to earth that the whole experience has been great. I’d like to mention Annah too, every question asked has been met with the speediest of responses and again, nothing has been too much trouble. Would 100% recommend this branch for anybody looking to rent a property. Thanks Louise and Annah!
Emilie · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleWe recently rented a home and worked with Louise Harston at Enfields in Shirley. I cannot recommend Louise enough, she is brilliant. Louise answered all our questions quickly, was very accommodating of our schedules for viewings, was honest and just genuinely a lovely person. We're new-ish to the UK and the rental process can be daunting. But Louise and the Enfields team made it very easy, low stress and easy to understand. Highly recommend.
Jen · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleGreat service from everyone at Enfields who assisted my partner and I in securing a flat. Shannen was superb and very patient when showing us multiple flats, Louise made an effort to reshow a flat to my partner and Annah was so helpful when Shannen was away, finalising our contracts. Incredibly helpful and very professional. Would 100% recommend this company to anyone looking for a property.
Alexander · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleWe have used Enfields lettings for a few years on a property managed level. The fees are decent and competitive with other agents and the service we have received has been very good. They are quick to respond to issues and after 2 years, we just had a turnaround of tenants in and out very quickly, with Enfields arranging the cleaning and maintenance in between very quickly, so it was fresh for the new tenant.
Paul · 11 October 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleThe whole moving in process with all the papers and requirements was very smooth with Annah, she has guided us all throughout and made sure that we understood every step of the way. The entire team seem to be very efficient with their work. Thank you so much, we appreciate all the help and guidance. Many thanks!
Marjorie & Jyle Kristine
Jyle · 11 October 2024 · Enfields Southampton (46 Oxford Street)
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