Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,840 reviews across 17 offices and 5 platforms
Ellis & Co has 17 offices, in Wembley (two offices), Greenford, London (two offices), Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,840 reviews on five platforms, rated 4.6 out of 5 overall.
3,691
Reviews on Google
All 17 offices
34
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’d like to say thank you to Jo, for helping us to find a property to rent back in 2021. I must say Jo and everyone in the office is very helpful. I highly recommend this estate agent who are looking for a property to rent and buy. The team in this branch is amazing!
5/5
TrustpilotVery professional and responsive
Forever grateful to Kevin and the rest of the Ellis and Co Harrow team. Kevin made sure that we are looked after and kept us updated until the property is available to let and with the help of Ray, we are able to get the property and started our house move on the 30/06/2022. The team will help you move smoothly. They won’t leave you behind and made sure everything is in order. Kudos to Kevin and Ray and the rest of Ellis and Co Harrow Team.
Hi Michael Angelo, It is great to hear your experiance was enjoyable one and we all hope you enjoy your new home.
5/5
GoogleI instructed Ellis and Co to sell my property. Thank you in particular to Jason and the sales team. Excellent service and great communication throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for choosing Ellis and Co and posting such a lovely review.
5/5
GoogleCouldn’t recommend Ellis&Co anymore! Super professional and our agent George T Ioannou helped find our perfect property which we are in now and extremely happy ! Any questions we have are answered instantly! Very appreciated 😊 …
5/5
TrustpilotResponse from Ellis & Co
Response from Ellis & Co. was prompt and Service by Thomas was excellent.
Neeta, all round team effort, thank you for the 5* review
5/5
GoogleThis is literally the best agency I've dealt with in London. They have always been quick in solving problems with the flat. They've also been very understanding when I had trouble finding a new flatmate during the covid pandemic. I think it will be difficult for me now to re-adapt to the lower standards of other agencies in London, I was incredibly sad to leave the flat I've stayed for 4 years with this agency. I would definitely recommend them.PositiveResponsiveness, Professionalism, Value
5/5
GoogleQuick to respond and helpful throughout the process.PositiveResponsiveness, Professionalism
We are over the moon to receive your 5 Star review Vita.Thank you.
5/5
GoogleAlicia Casingenia is really fantastic at this....she is 100% committed to finding your perfect property and represents with the highest standard of professionalism. I cannot recommend her and this branch enough, and I always do when people are in need of a trustworthy agent. Couldn't be happier with her, highly recommended.PositiveResponsiveness, Quality, Professionalism
High praise indeed.Thank you.
5/5
GoogleI worked closely with Alicia and the team at Ellis & Co for a recent apartment sale. They are very professional, and Alicia was very thorough and diligent in every aspect of the process. I would certainly work with them again.PositiveResponsiveness, Professionalism
Thank you Mark.We are delighted with your positive review and kind words.
5/5
GoogleI'd like to thank Alicia for all her help in the process of selling our house. She was keeping on top of things all the time and made sure the sale is progressing. Exactly the kind of person you need in order to drive this process forward!
Thank you Rani.We will walk over hot coals for our clients if need be to achieve success and we are delighted to have driven your sale to a successful completion.
5/5
GoogleThis team are excellent at what they do. I have been a client for 14 years where they handled my lettings and now my sale. They are on the ball, super professional. They say it as it is, work hard on your behalf. A diamond in the rough. I would recommend them hands down, no quibblePositiveResponsiveness, Professionalism
5/5
GoogleWe were so pleased with our experience with Ellis&Co Estate and Letting Agency Bounds Green. Prompt responses to any questions we had, and they kept us informed along the way. A big Thank You to Mark who was professional, considerate, supportive and kept us updated throughout the whole purchasing process. I highly recommend them.PositiveProfessionalism
5/5
GoogleI have had a very nice experience with this agency. Everything was smooth, no problem at all with the setup of bills, amenities etc. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Matthieu The team really appreciated your comments
5/5
GoogleWe have worked alongside Ellis & Co Golders Green for many years and I must say it has truly been a pleasure to work with such a professional team, Mellisa and all of her colleagues have been a dream to work with over the years and we look forward to many more years of collaboration. Keep up the fantastic work guys!!PositiveProfessionalism
We all love our work and work hard to be the best version of ourselves every single day.Thank you for your inspiring review.
5/5
GoogleExcellent assistance by Ray and team :)
5/5
TrustpilotExcellent Properties, Amazing Service
We have continuously rented our second property from Ellis and Co. starting from a 1 bedroom apartment and now in a 2 bedroom apartment. They have amazing properties that are in newly-built apartment buildings and provide amazing views and top-of-the-line amenities. Both Kevin and Ray are very helpful from the point they show the property to advising clearly on how to provide the right information for the offer and referencing to go smoothly. Will continue to use them :)
Hi Sahan, we really appreciate your 5* review and the kind words and hope that you enjoy your new home, Thanks
5/5
GoogleDuring the 4.5 years I have rented through Neil Baron (at Ellis & Co BG), he was courteous, professional and always available if I needed anything. People familiar with the rental scene in London will know that good letting agents are difficult to find, but Neil certainly stands out well above any other agents I have dealt with in London and I would recommend him without hesitation.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotVery unprofessional and untrustworthy
Their service is one of the worst I’ve experienced (referring to their Greenford and Wembley branch). I was interested in viewing a property and contacted them the day it went on the market. A viewing was arranged but got changed three times. The fourth time the viewing was rearranged they said it was going to be be at 12pm. I was there on time and called the agency to see where the estate agent was, and they said that they are on their way. However, I waited for an hour and a half after the arranged time and still nobody turned up. I believe this is extremely unprofessional and very frustrating since they wasted my time without any valid reason. They now lost a potential buyer, and I wonder how many more they’ve lost. So, if you are someone who wants to sell your property or someone interested in buying one, there are other agencies better than this one since as a seller you wouldn’t have a lot of interest in your property due to the potential buyers’ being disrespected, and as a buyer they would just waste your time. Even one star is too much, but that’s the least I can give in this review.
5/5
GoogleWith help from Neil we managed to sell our property. Neil made himself available, was very responsive (even during out of office times) and proactive. Having been in the process a while I definitely know this is not normal across all agencies.PositiveResponsiveness
Thank you Arya for your kind positive review. We are please Neil was able to assist in a successful sale. Wish you the best in your new home.
5/5
Google*** Simply the BEST *** BEST ESTATE AGENCY, BEST TEAM, BEST INDIVIDUALS, BEST OFFICE that I have dealt with - how it should be I came across Ellis & Co at the start of this year when a client put a number of properties to sell through the company and since then I have dealt with numerous other client instructions with Ellis & Co Individual staff attention, dedication and commitment on a property to both seller and buyer is impressive, as is the staff teamwork. James' ethos and work ethic, I believe, underpins (no pun intended) the whole office vibe and makes it the happy and fun place that comes across in my dealings with them Jason is cool, calm, collected, and considerate, always helpful, informative and respectful Alicia is an absolute professional - experienced, pro-active, bubbly - a real sparkler - great fun A pleasure to work with them all Bally Balraj Kaur Johal) Consultant Solicitor Stonewood Lawyers 14 Sept 2021PositiveResponsiveness, Quality, Professionalism, Value
Wow!Thank you Bally for such a positive recommendation.We are truly grateful for you taking the time to write such an amazing review.
5/5
GoogleEllis & Co have been nothing but professional and very easy going. I have been working with Melissa and Joanne for some time and they have been a joy, very professional, Fantastic at helping with and issues we have had, and ensuring everything gets done. Highly recommended to contractors, tenants and landlords.PositiveProfessionalism
Thanks Kelly.We are delighted that you are happy with our service and thank you for taking the time to post such a positive review.
5/5
GoogleI have been letting through Ellis and Co Lettings Agency for the past 6 years. When I had a chance to interact with Simina for the flat lettings transition from Wembley Park branch to Wembley Central branch, she communicated very friendly and dealt with us the process very professionally. I would say that Simina Aunguroancei is very professional, she always listens to the problems and she tries her best to sort out any issues at the flat. It's been a great pleasure interacting with Simina at Ellis & Co. I wish her all the best for her professional career and the support she provides to the tenants and the landlords too!PositiveResponsiveness, Professionalism
Thank you
5/5
GoogleI am very happy with the service provided by ellis & co. Everything was dealt with in a friendly and very prompt manner. Overall 10/10PositiveProfessionalism
5/5
The Trusted AgentVery professional and proactive!
Simina was absolutely great! She helped us with renewal of the tenancy by proactively reaching out to us and the tenants and getting everything signed ahead of the time. Really pleased to have worked with her!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ellis & Co and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 2 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wembley has the most, with 959 reviews rated 4.6 out of 5, followed by Greenford with 495.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, Wembley won Trusted Agent and Bounds Green won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 2 other industry awards since 2023.
