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★★★★★ 1/5
allAgentsI cannot believe Ellisandco
I cannot believe Ellisandco has received awards. Or perhaps this branch is not representative of the overall group. I just know that I have never in my life had such bad service. Although I am a tenant I am looking to buy and will not recommend to anyone to buy through them. I rented my flat last year. It has been an uphill battle all the way. Kay (forgot his surname), the agent who is responsible for looking after tenant's queries does not reply to communications or take weeks (LITERALLY) . I am currently waiting for a leaky window to be fixed that they have failed now to fix for three months. I have had cold showers for two nights in a row. My complaints of the shower have fallen on deaf ears in the past. And let me not start about the continuous fire alarms that went off in the middle of the night and the response times to that last year. It was absolute hell. We don't have an emergency number, communication gets blatantly ignored. I have for instance requested the Multiple Occupancy license number from the agency now for this property. Guess what. No response whatsoever. I think my next step is to go to the newspapers that gave these awards to Ellisandco. Someone should do something about this. Mustafa is the agent that let the property to me when I signed the lease. When I phone him when Kay does not respond, his only response is, is that he does not deal with the maintenance aspect and then hands things over to Kay. Could someone please let me know who I can contact about this. Is Ellisandco a franchise or owner owned agency?
The · 17 January 2013 · Ellis & Co Tottenham
★★★★★ 5/5
allAgentsFrom enquiry through to
From enquiry through to completion, I'd just like to say what a great experience I've had as a tenant with Ellis & Co. Both Peter & Margaret have been great communicators. When any problems arose, they addressed quickly and were very accommodating. In summary they are very professional, dependable people and unlike some agents, they do what they promise. It's been a good experience and would definitely recommend this branch. Thank you
Thelma · 16 January 2013 · Ellis & Co Willesden Green
★★★★★ 1/5
allAgents"[[EDIT ORIGINAL..."
[[EDIT ORIGINAL START]]
Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing, lie after lie has been told. The staff he manages have not turned up for viewings and left potential tennants outside my property in the freezing cold.
David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. David Benson is a grotty vile little liar can't be trusted at all. I will never ever use or recommend Ellis and Co in Stanmore to anybody.
Natalie was the only honest and decent member of staff working there and good luck to her for leaving.
[[EDIT ORIGINAL END]]
Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing. The staff he manages have not turned up for viewings and left potential tennants outside my property in the freezing cold.
David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. [Removed] I will never ever use or recommend Ellis and Co in Stanmore to anybody.
Claire · 16 January 2013 · Ellis & Co Stanmore
★★★★★ 5/5
allAgents"After interviewing 3 estate..."
After interviewing 3 estate agencies we went sole agent with Ellis & Co. Richard Oughton provided excellent advice about the correct manner to present the property for sale and with his very go-ahead attitude found a buyer almost immediately and at the price we wanted. The sale progressed extremely promptly and we had excellent feedback from both Richard and Nadia at all stages of the process. From placing thre property with Ellis & Co to completion/exchange took 8 weeks in total! A truly exceptional feat and I am extremely grateful to Richard and Nadia for their professionalism and courtesay throughout. I would definitely use them again.
Rick · 22 December 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsAfter interviewing 3 estate
After interviewing 3 estate agencies we went sole agent with Ellis & Co. Richard Oughton provided excellent advice about the correct manner to present the property for sale and with his very go-ahead attitude found a buyer almost immediately and at the price we wanted. The sale progressed extremely promptly and we had excellent feedback from both Richard and Nadia at all stages of the process. From placing thre property with Ellis & Co to completion/exchange took 8 weeks in total! A truly exceptional feat and I am extremely grateful to Richard and Nadia for their professionalism and courtesay throughout. I would definitely use them again.
Rick · 22 December 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsId just like to say what a
Id just like to say what a great experience I've had as a tenant with Ellis & Co and Margaret Nolan in particular. When any problems arose, these were address quickly. And if they couldn't be address quickly, i was kept in the loop as to why things were taking a little longer. After a 6 year tenancy, that's pretty amazing. Margaret is true asset to both a tenant and property owner.
Felicite · 18 December 2012 · Ellis & Co Willesden Green
★★★★★ 5/5
allAgentsI recently sold my property
I recently sold my property through Ellis & Co in West Green Road, and I would thoroughly recommend them.
Throughout the whole process, I was kept updated, my emails/phone calls were answered promptly and the staff were always courteous, patient, well-informed and professional. In addition, they were helpful without being 'pushy' in the slightest, which further increased my confidence in them. They also managed this property when I rented it out for several years previously, and during that time they consistently maintained the same high standards.
In the past, I have dealt with several estate agents for selling, buying and renting, and (in my experience at least), they do unfortunately often deserve the bad press they get. However, Ellis & Co in N15 are in a completely different class, and are an example of what good quality estate agents services can be - it was a welcome surprise to discover them. They are the best agents I have done business with for both selling and renting property, and I have no hesitation in recommending them.
Susan · 25 October 2012 · Ellis & Co Tottenham
★★★★★ 5/5
allAgentsI recently had the pleasure
I recently had the pleasure of working with Mustafa Khalifa when purchasing my first property. From our first telephone conversation to the closure of the sale and collection of keys, Mustafa has been consistently pleasant yet professional, and has kept me fully informed throughtout the process. I intend to work with Mustafa and his team again for any future property sales, purchases or lettings, and am thankful to have found a superb local estate agent.
A · 24 October 2012 · Ellis & Co Tottenham
★★★★★ 1/5
allAgentsWhen I viewed the flat it was
When I viewed the flat it was not mentioned that there was a severe leak in the roof. Peter then lied to me on several occasions about why essential repair work had not taken place. I was told to report the damage to the council myself and ask them to put pressure on the landlord - I would have thought that given the large amount of money both I and the landlord pay Ellis & Co they would have carried out this task themselves.
A workman held the letting agents copy of the door keys for months. The lettings agent were not aware of this as they had not kept tracks of the whereabouts of said keys.
The boiler needed to be condemned - as soon as I started to use it it leaked carbon monoxide. When it was repaired the plumber who the agents contracted did not attach the gas pipe to the meter correctly, so as soon as winter hit and I turned the heating on there was a major gas leak.
The plumber had been told to let himself into the flat to fix the meter. He did not ring the doorbell. He was given information from the letting agent that the water tank was in my upstairs neighbour's flat and that she was 'always in' so no need to contact her. The plumber then started to carry out his work assuming this was the case, but not realsing that the neighbour was in Canada for months. Access to her flat then proved to be an absolute nightmare for which I had to take time off work - Ellis & Co did not help with this problem at all.
I will NEVER recommend Ellis & Co to anyone, nor will I have anything to do with them ever again.
The 2 neighbours either side of the flat I rented also commented on the unprofessional nature of the company and how patronising and untrustworthy the lettings manager is - they both chose to have their flats managed by another company because of this.
I have since been contacted by the agent on at least 2 occasions asking to write a review on this website. I wasn't going to bother as I was trying to put the past behind me, but the pressure to submit a review incensed me so much I felt I ought to.
RB · 12 September 2012 · Ellis & Co Willesden Green
Agent replied · 25 February 2025
Dear Rebecca, I am very disappointed to read your review, especailly after you moved out of the property in question nearly 4 months ago and the issues you refer to are some 18 - 24 months old. At the time we dealt with them thoroughly and very professionally and I can prove with copies of emails that what you have placed in the Public domain is not only malicious and needlessly defamatory but completely libellous. I am at present taking Counsel's advice as to the enire content of your review, but in the meantime I have dissected your remarks and given the correct and true version of events which contradict what you have claimed. “When I viewed the flat it was not mentioned that there was a severe leak in the roof". Completely false. The Landlord had just spent £2350.00 on complete redecoration of the flat. The flat roof above the kitchen was not leaking when the flat was being worked on. We discovered afterwards that roofers working on the mansard roof on the top floor had damaged the flat roof above the kitchen of the flat that you were about to move into with their scaffold pole. We could not prove this at the time or indeed after. "Peter then lied to me on several occasions about why essential repair work had not taken place". Completely false. I have detailed emails that prove that I pushed and pushed for the flat roof in question to be renewed completely but it was the shared responsibility of 4 yes 4 separate leaseholders who had to agree the price and pay for it and it took ages to get agreed. What I did arrange within a few days was a tarpaulin that was secured over the top of the flat roof to deflect as much rain as possible whilst the 4 leaseholders argued about the cost and ultimate responsibility. "I was told to report the damage to the council myself and ask them to put pressure on the landlord" This was an ‘off the record’ recommendation from me to help you out. I have an email from you thanking me for the suggestion and one that you confirmed you would act upon sooner rather than later but you would not involve me. You did this eventually and my Landlord knew you were going to do it as I told him and he was waiting for the Council to issue a notice on him in order to pressure the other leaseholders in to action. "I would have thought that given the large amount of money both I and the landlord pay Ellis & Co they would have carried out this task themselves". I think I have answered this comment and again it is your personal opinion and nothing to do with your time in the flat. A purely spiteful, unnecessary and irrelevant comment that has nothing to do with making a review. "A workman held the letting agents copy of the door keys for months. The lettings agent were not aware of this as they had not kept tracks of the whereabouts of said keys". A complete fabrication. "The boiler needed to be condemned - as soon as I started to use it it leaked carbon monoxide". Totally false. There was a fault with a very old appliance that happened shortly after you moved in. Our GAS SAFE plumbers recommended replacement as it was too old and not economically viable to fix. At no time was it leaking carbon monoxide. It was shut off for safety’s sake and you were left with an immersion heater back up whilst estimates were collated and within a week an brand new 'A' rated combination boiler was installed with the old immersion taken away at the same time. "When it was repaired the plumber who the agents contracted did not attach the gas pipe to the meter correctly, so as soon as winter hit and I turned the heating on there was a major gas leak". You are not even satisfied with lying, defaming and libeling me.You are now guilty of the same with regards the contractors who have worked for me for 12 years without so much as a whisper of wrongdoing on any of the many hundreds of jobs completed by them for me. "The plumber had been told to let himself into the flat to fix the meter". Complete fabrication. Plumbers do not fix meters, TRANSCO would have done it. The trouble is it simply didn't happen did it Rebecca? "He did not ring the doorbell. He was given information from the letting agent that the water tank was in my upstairs neighbour's flat and that she was 'always in' so no need to contact her". These statements are so far from the truth I do not know where to start with the correct version of events. Your claims are so serious you would have thought that a full and proper complaint would have been made by you to the relevant authorities would it have not? If any of your review was even remotely true then I would have been severely reprimanded and brought to book by Xperience and the Ombudsman would I not? No official complaint was ever been made by you during your tenancy when we were dealing with the various problems encountered, which we dealt with as professionally and quickly as humanly possible. "The plumber then started to carry out his work assuming this was the case, but not realsing that the neighbour was in Canada for months. Access to her flat then proved to be an absolute nightmare for which I had to take time off work - Ellis & Co did not help with this problem at all". Again, your version of events is so distorted and untrue I cannot even begin to explain the correct and true version of events at this time. "I will NEVER recommend Ellis & Co to anyone, nor will I have anything to do with them ever again". I will quote, word for word, your email dated 12th May 2012 – “Thank you, it has been a pleasure living here.†You even met with the Landlord once in the presence of a member of staff and you couldn’t thank him enough for such a lovely flat to live in and how good the service was from Ellis & Co etc. "The 2 neighbours either side of the flat I rented also commented on the unprofessional nature of the company and how patronising and untrustworthy the lettings manager is - they both chose to have their flats managed by another company because of this". This, quite honestly is the most unfair part of your so called review. I have never had business dealings with either of the two leaseholders you refer to and it is certainly not your right or place to make such outrageous claims on this web site. This particular comment is of the most interest to my Solictor. "I have since been contacted by the agent on at least 2 occasions asking to write a review on this website. I wasn't going to bother as I was trying to put the past behind me, but the pressure to submit a review incensed me so much I felt I ought to". You was sent a gentle email twice asking for a positive review. Reading your email of the 12th of May 2012 you can understand why we were keen to receive a positive comment or two from you. Instead you have chosen to publish a complete tissue of lies, false claims and veiled innuendo. You would do well to publish a total and unequivocal written retraction because that is what it deserves. Yours sincerely Peter J. Stinson PRINCIPAL Ellis & Co Estate Agents Willesden Green Office.
★★★★★ 5/5
allAgentsWhen I was looking for a good
When I was looking for a good lettings agent in Willesden Green area. Two people recommended Peter Stinson. After engaging with Peter and his team for the last two months I am really impressed with the service. In summary they are very professional, dependable people and demonstrate a very high sense of ownership. They will do what they promise and you get what you see. So, full marks.
Manoj · 31 August 2012 · Ellis & Co Willesden Green
★★★★★ 5/5
allAgentsEllis & Co have been
Ellis & Co have been managing & letting my property for the last seven years. I have always found them to be more then willing to assist in any situation that has arisen, they are very professional with a personal touch. I would have no hesitation in recommending them to anyone seeking a management agent who they could rely on.
They have sourced furniture, arranged for repairs to be carried out on my behalf and always supplied me with good & trusting tenants.
Sid · 30 August 2012 · Ellis & Co Willesden Green
★★★★★ 5/5
allAgentsEllis and Co Tottenham
Ellis and Co Tottenham provided me with an excellent service as a first-time landlady. Mustafa and Emilia were and knowledgeable and professional, my queries were dealt with promptly and they were unfailingly polite and helpful. From vetting potential tenants through to the final administrative tasks, the staff were efficient and organised, which was a great help. I would recommend Ellis and Co as Letting Agents without hesitation.
Moira · 13 July 2012 · Ellis & Co Tottenham
★★★★★ 4/5
allAgents"The team was very speedy on..."
The team was very speedy on finding viewers and they are also quick on sending me feedback. Tommy found me good new tenants very quickly. He arranged a meeting for me, the new tenants and the tenants' landlord. I felt totally confident that me property would be well looked after the meeting. The inventory check company they have chosen also shows a high standard.
I like the localised property management service they provided rather a centralised service office.
Ada · 12 July 2012 · Ellis & Co Stanmore
★★★★★ 2/5
allAgents"We decided to use Ellis and..."
We decided to use Ellis and co due to a visit from Natalie...she was 1st class and in constant contact,,,,,,all was great..UNTIL she left for pastures new....It went completley down hill from there,from regularly leaving the property open,no contact,mis leading imfromation,i could go on but it was basicaly a terrible experience from then on...i would certainly not recomend them,and just wish Natalie all the best in her new career.those involved made a stressfull and emotional time for my family even more so..and by the way,after all that time,they still never managed to sell the house,even after WE suggested a price drop...
I · 6 July 2012 · Ellis & Co Stanmore
★★★★★ 2/5
allAgentsWe decided to use Ellis and
We decided to use Ellis and co due to a visit from Natalie...she was 1st class and in constant contact,,,,,,all was great..UNTIL she left for pastures new....It went completley down hill from there,from regularly leaving the property open,no contact,mis leading imfromation,i could go on but it was basicaly a terrible experience from then on...i would certainly not recomend them,and just wish Natalie all the best in her new career.those involved made a stressfull and emotional time for my family even more so..and by the way,after all that time,they still never managed to sell the house,even after WE suggested a price drop...
I · 6 July 2012 · Ellis & Co Stanmore
★★★★★ 5/5
allAgents"We have been renting the..."
We have been renting the property for over 5 years now from Ellis & Co. Stanmore. David has always been responsive to queries and had them resolved very quickly. Him and the team at the branch are very friendly and do understand that even though the place we rent is not ours, it is our home. Their approach to situations is systematic yet polite. Not only would I recommend them to tenants but also to new landlords, cos if they can keep a tenant happy you'd bet they can keep a landlord very happy!
Vishal · 29 June 2012 · Ellis & Co Stanmore
★★★★★ 5/5
allAgentsWe have been renting the
We have been renting the property for over 5 years now from Ellis & Co. Stanmore. David has always been responsive to queries and had them resolved very quickly. Him and the team at the branch are very friendly and do understand that even though the place we rent is not ours, it is our home. Their approach to situations is systematic yet polite. Not only would I recommend them to tenants but also to new landlords, cos if they can keep a tenant happy you'd bet they can keep a landlord very happy!
Vishal · 29 June 2012 · Ellis & Co Stanmore
★★★★★ 5/5
allAgents"Ellis and Co have fully..."
Ellis and Co have fully managed my property for a number of years. From the outset they asked how much involvement I wanted, and informed me and updated me about the property when needed. They communicate greatly with myself (as landlord) and deal with tentant issues quickly and effectively. Mosy importantly, when a tentant has moved on, they have filled the propety quickly. I am very pleased with the service and communcation. I would highly recommend them as agents, and plan to continue using them going forward. In particular, Nadia is superb and deals with any queries I may have,
Hayley · 19 March 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsEllis and Co have fully
Ellis and Co have fully managed my property for a number of years. From the outset they asked how much involvement I wanted, and informed me and updated me about the property when needed. They communicate greatly with myself (as landlord) and deal with tentant issues quickly and effectively. Mosy importantly, when a tentant has moved on, they have filled the propety quickly. I am very pleased with the service and communcation. I would highly recommend them as agents, and plan to continue using them going forward. In particular, Nadia is superb and deals with any queries I may have,
Hayley · 19 March 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgents"Ellis have provided me with..."
Ellis have provided me with great service for 10 years. They always advise me in advance of issues arising; keep costs down; and have kept a steady stream of reliable and solvent tenants in my property. I thoroughly recommend them.
Mr · 16 March 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsEllis have provided me with
Ellis have provided me with great service for 10 years. They always advise me in advance of issues arising; keep costs down; and have kept a steady stream of reliable and solvent tenants in my property. I thoroughly recommend them.
Mr · 16 March 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsNadia has always been very
Nadia has always been very helpful, rent is collected on time and all problems dealt with in a highly professional manner
Steve · 8 March 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsI have used the Enfield Town
I have used the Enfield Town office since 2002 to manage the letting of my propery. I have always found them to be very helpful, friendly and professional. Nadia relates well with the tennants, immediately addresses any problems with the property and informs us of any issues.They have always achieved a good rental income for the property, taken up the appropriate references and avoided any vacant periods between tennants. I have no hesitation in recommending the company to any other landords/landladies.
Jill · 3 March 2012 · Ellis & Co Enfield
★★★★★ 5/5
allAgentsI am currently in the process
I am currently in the process of buying a house locally from this agent. I have dealt solely with the Sales Manager, Damien Ellison, and I have found him very helpful, knowledgeable, and professionally competent.
Alan · 1 March 2012 · Ellis & Co Willesden Green
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
