Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,794 reviews across 17 offices and 6 platforms
Ellis & Co has 17 offices, in Wembley (two offices), London (two offices), Greenford, Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,794 reviews on six platforms, rated 4.6 out of 5 overall.
3,645
Reviews on Google
All 17 offices
34
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNothing but good things to say about Ellis and Co. They were very good at responding to my queries and good at letting me know when progress was being made. My estate agent, Umut, was great.
Thank you for your review. It’s much appreciated
5/5
GoogleUmut did a great job helping us sell our flat in Tottenham Hale. We'd fully recommend him to anyonelooking to sell in the area.
Thank you for your review. It’s much appreciated
1/5
GoogleAwful staff they are not helpful at all, they prefer landlords over tenants very obviously. Would not recommend working with them. AVOID
Hi Boguslawa, We’re sorry to hear about your experience. We do not have anyone with your name registered with Ellis & Co Tottenham, so if you could please contact the branch directly we would be happy to discuss this further on 0208 809 4826. Best regards, Ellis & co, Tottenham
5/5
GoogleFriendly and accomodating people. Happy to assist you in any case. I recommend this agency.
Thank you Lina for your review. It’s much appreciated
1/5
GoogleExtremely rude, dishonest and unprofessional staff especially Azid who is the director of the company. He completely make up things and lie to you. They took so long to sort our deposit out. When we inquired they sent email saying that we will get full deposit back and it will be sent to us in couple of days time. After few days when we didn't receive any deposit , we inquired again and they said they need to deduct money from our deposit. When we denied and said we were sent email for full deposit back they said it was a mistake and Azid was extremely rude on phone rather then being apologising. He consider himself a landlord rather then a facilitator. They do not send any request to landlords and decide themselves. Azid even said to me that he wonder what i do for living as i don't seem capable of negotiating and he hanged phone on me. They don't care for tenants at all. I would not recommend this agency.
Dear Samra This is a very disappointing review particularly as our relationship throughout the tenancy was excellent. Our checkout procedure is fair and compliant. The checkout report was carried out by an independent approved inventory clerk. It was fair and impartial. You refused to accept charges for cleaning and damage, despite the landlords offer to reduce the amount. You were directed to the impartial TDS adjudication service if you were not happy. You refused to do so. You threatened to give us a bad review if a full refund was not given to you. This is not how the review system should be used.
5/5
GoogleVery helpful staff and very friendly. Spoken with Mr. Azid from lettings about renting my flat out. Very prompt, everything sorted. Top agency.
Thanks Andrei. We really appreciate your review.
5/5
GoogleRating only, no written review.
5/5
GoogleAll staff at Ellis & Co have been exceedingly professional, whilst still being friendly and approachable with all matters throughout my tenancy. If you are renting through them, be assured you are in good hands.
5/5
GoogleWe rented from the Tonbridge office and have found the team friendly and professional. They easily accommodated two last minute requests to measure up and change move in date, much appreciated.
5/5
GoogleI have never dealt with such a friendly team of people who have gone above and beyond to offer advice. They are a fantastic team/company to deal with and I cannot recommend them highly enough if you are looking for your next rental property.
1/5
GoogleIn short, if you are a tenant stay away from this money making agency (money making, but draining the tenants last funds). Firstly, I would like to say, in case Ellis and Co tries to discredit my review by stating that they have cross-referenced their records and couldn’t match my name. I prefer to keep my full name private rather than blurting it out left and right on online platforms. Secondly, I would like to make all tenants (or potential ones) aware that most positive reviews on here have one thing in common and that is: They are composed by landlords. So without going into much detail, if you are a tenant I would stay away from this agency (at least the Golders Green branch that is). I should have been more suspicious from the start, when I was shown the property and promised a two year contract. Made my holding deposit and referencing payments and then being told that a break clause will be put into place, stating that the landlord can raise the rent by £150 after one year’s tenancy. The exact figure was then taken out of the clause, but the breaking clause and potential raise remained in the contract. Unfortunately, at this stage I couldn’t withdraw myself from the contract without losing a considerable sum of money. Throughout the tenancy neither the landlord nor the agency have been particularly considerate. E.g. refusing to install a security light at the entrance and insuring our safety (considering that there were several break-ins in the area). When my circumstances have changed and I was forced to move out, the agency was neither understanding nor considerate nor helpful. Upon check-out, I have left the flat in a spotless and perfect condition and it appears that they couldn’t find any issues, so had to make the up. First mentioning an area and pretending it to be my responsibility. After comparing the two check in and check out inventories, they removed that claim, coming up with three other claims and stating overpriced quotes. As an example: Charging for a light bulb replacement 15 pounds (not to mentioned the fact that also in this case the liability and responsibility is debatable). Last but not least, be aware of the 30 day deposit payback clause. By law under the deposit protection scheme, the landlord is required to pay the deposit back within ten days. Ellis and Co puts a clause in their contracts to break this law.
We always do our best for all of our tenants at all times.Our track record of positive reviews is testimony to that. By admitting to posting a fake name you have discredited your own review.We note from the fake name that you have posted 11 reviews including another disparaging review about another estate agency.On that review made 9 months ago you again posted another fake name and that was made supposedly during your tenancy with Ellis and Co.We will always treat genuine reviews seriously but given the above this is not a serious review from a real tenant of ours.
4/5
GoogleCustomer service is great
5/5
GoogleI am with Ellis and co since 2y now and they are all very kind, helpful, responsive and polite. When ever problems occur at the property it’s been shorted ASAP. I will fully recommended.
5/5
GoogleVery helpful, friendly staff members. Very happy with how efficient and they all are. Any issues in the property has been resolved in a very timely manner. Would highly recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleWhile we rented out our property the team managed it brilliantly and when we decided to sell they managed the whole process - they know the area and are very easy to deal with. Thanks Tony, Jason, Nicos and Shaq.
5/5
GoogleVery good precise and helpful in the propery industry
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ellis & Co and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 2 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wembley has the most, with 959 reviews rated 4.6 out of 5, followed by Golders Green with 469.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, Wembley won Trusted Agent and Bounds Green won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 2 other industry awards since 2023.
