Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleNo feedback to community issues. I am a neighbour of a property let by Dawsons. I have contacted them repeatedly regarding issues. All I have asked for is feedback regarding a boundary issue. Every time they assure me that they will get back to me but never do.
4/5
GoogleRating only, no written review.
Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
4/5
GoogleRating only, no written review.
Thank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).
1/5
GoogleRating only, no written review.
Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks
5/5
GoogleThey are the only Agent that call you back. Very friendly and helpful.
Thank you, it's lovely to have some great feedback for the team and with a 5* review to boot, very much appreciated. Naomi (Marketing)
4/5
GoogleRating only, no written review.
Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.
4/5
GoogleRating only, no written review.
Thank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing
5/5
GoogleRating only, no written review.
Thank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.
1/5
GoogleWorst agent ever, using forged signature just to get money out of the tenant. Avoid at all cost
1/5
GoogleNo feedback to community issues. I am a neighbour of a property let by Dawsons. I have contacted them repeatedly regarding issues. All I have asked for is feedback regarding a boundary issue. Every time they assure me that they will get back to me but never do.
1/5
GoogleThe staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im seeking legal advice as its victimization. They also said the only way i can rent this property was if i earned £15,500 a year, me and my partner earn £20,000 between us, when i told them this they ignored the email.
Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon, Friday), or alternatively please email rsw@dawsonsproperty.co.uk.
4/5
GoogleRating only, no written review.
Thank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
5/5
GoogleRating only, no written review.
Thank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
1/5
GoogleRating only, no written review.
Sorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks
4/5
GoogleRating only, no written review.
Thank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).
5/5
GoogleThey are the only Agent that call you back. Very friendly and helpful.
Thank you, it's lovely to have some great feedback for the team and with a 5* review to boot, very much appreciated. Naomi (Marketing)
5/5
GoogleExcellent service today by Emma Dawson Thank you see you soon.
Good morning. Thanks so much for your 5* review for our Morriston team. Receiving a great review like this gives the teams a real boost to their day, thank you. Have a lovely Easter. Thanks Naomi (marketing).
4/5
GoogleThank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.
4/5
GoogleThank you so much for taking the time to provide us with a 4* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
4/5
GoogleThank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing
5/5
GoogleThank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
1/5
GoogleSorry to hear of your experience, our team in Swansea would like the opportunity to speak to you further on this and ask if you can email our branch directly on rsw@dawsonsproperty.co.uk or by phone 01792 301000 to discuss your experience further we would be grateful. Thanks
4/5
GoogleThank you so much for taking the time and providing us with a 4* review. It is great for the team and for the future customers reviewing our services online. Much appreciated. Naomi (Marketing).
5/5
GoogleThank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 20232023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.
Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
