5/5
GoogleFantastic in every way. We dealt with James, Vicki and Angela and every one of them was extremely friendly and helpful. Would 100% reccomend. Thank you!
Agent replied · 19 August 2026
Thanks so much Emma lovely review
Trusted Agent profile · Swansea
Verified
Dawsons estate agents in Swansea, Morriston, Swansea Marina and 5 more
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers147 reviews
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
Buyers94 reviews
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
Landlords33 reviews
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Tenants35 reviews
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Our offices
Dawsons's 11 offices, most reviewed first. Each has its own page.
- Dawsons Swansea Sales11 Walter Road, SA1 5NF375 reviews · 266 on Google (4.2)12 in the last 90 days
- Dawsons Morriston Sales135 Woodfield Street, SA6 8AL338 reviews · 261 on Google (4.8)3 in the last 90 days
- Dawsons Marina Sales Lettings & New HomesUnit A, Meridian Bay, SA1 1PG307 reviews · 232 on Google (4.8)5 in the last 90 days
- Dawsons Mumbles Sales & Lettings77 Newton Road, SA3 4BN299 reviews · 237 on Google (4.8)5 in the last 90 days
- Dawsons Swansea Lettings15 Walter Road, SA1 5NG275 reviews · 261 on Google (4.5)10 in the last 90 days
- Dawsons Killay Sales419 Gower Road, SA2 7AN199 reviews · 163 on Google (4.7)0 in the last 90 days
- Dawsons Llanelli Sales & Lettings11 Murray Street, SA15 1AQ187 reviews · 171 on Google (4.6)10 in the last 90 days
- Dawsons Sketty Sales90 Gower Road, SA2 9BZ172 reviews · 135 on Google (4.7)4 in the last 90 days
- Dawsons Gorseinon Sales90 High Street, SA4 4BL166 reviews · 152 on Google (4.8)7 in the last 90 days
- Dawsons Morriston Lettings134 Woodfield Street, SA6 8AL83 reviews · 57 on Google (4.8)2 in the last 90 days
- Fine and Country77 Newton Road, SA3 4BN12 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Dawsons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
Google"Excellent local Estate Agent. Nothing was too much trouble." Still managed to sell my property during The COVID19 Lockdown. Staff were still on hand to advise. 10/10
Agent replied · 19 August 2026
Thanks Neil keep safe and hope the refurb goes well. Angi
5/5
GoogleAngi and her team are amazing. If I was buying or selling a house I wouldn't go with anyone else. Angi helped me with challenging my council tax band and am happy to say I won. Angi gained nothing from this but was delighted with the result. When it comes to anything to do with houses then Angi is your go to gal. Thank you for all you help past and present and future.
Agent replied · 19 August 2026
Absolute pleasure Laura
5/5
GoogleFrom the moment we listed the property to the day of completion Anji and the team were exceptionally professional and efficient, keeping me updated regularly and giving us the best guidance and advise. It was genuinely a pleasure doing business with them
Agent replied · 19 August 2026
Thanks Steve wishing you all the best for the future xx
5/5
GoogleAmazing customer service from start to finish. I can not thank the whole team enough for every part of the sale. Nothing was too much trouble and they always went above and beyond in my opinion to make it as smooth as possible which let's face it is a challenge in itself. They come highly recommended from me.
Agent replied · 19 August 2026
Thank Sarah wishing you all the very best for the future
1/5
FacebookWhen you leave the rental property cleaner than when you moved in and they still withhold over £100 of your deposit for moderate cleaning. Scam!
Agent replied
Hi Sarah It’s such a shame to hear of your vacation experience. As we pride ourselves on our customer service we would be grateful if you could speak with us directly via messenger or email to Naomi.webborn@dawsonsproperty.co.uk so we can look into your experience further and provide you with clarity on your issues above. Thank you and look forward to hearing from you. Naomi Marketing dept.
1/5
FacebookWhen you leave the rental property cleaner than when you moved in and they still withhold over £100 of your deposit for moderate cleaning. Scam!
Agent replied
Hi Sarah It’s such a shame to hear of your vacation experience. As we pride ourselves on our customer service we would be grateful if you could speak with us directly via messenger or email to Naomi.webborn@dawsonsproperty.co.uk so we can look into your experience further and provide you with clarity on your issues above. Thank you and look forward to hearing from you. Naomi Marketing dept.
1/5
FacebookDidn’t have a good experience buying or selling with Dawson’s, wouldn’t recommend to anyone. Friends have had similar experiences, disappointing.
Agent replied
Hello Gwenno Sorry to hear you feel you didn’t have a good experience with us. It would be great if we had the chance to discuss your experience directly with you so we can ensure that such issues would not arise again. We take complaints and poor c…See more
1/5
FacebookDidn’t have a good experience buying or selling with Dawson’s, wouldn’t recommend to anyone. Friends have had similar experiences, disappointing.
Agent replied
Hello Gwenno Sorry to hear you feel you didn’t have a good experience with us. It would be great if we had the chance to discuss your experience directly with you so we can ensure that such issues would not arise again. We take complaints and poor c…See more
1/5
FacebookDidn’t have a good experience buying or selling with Dawson’s, wouldn’t recommend to anyone. Friends have had similar experiences, disappointing.
Agent replied
Hello Gwenno Sorry to hear you feel you didn’t have a good experience with us. It would be great if we had the chance to discuss your experience directly with you so we can ensure that such issues would not arise again. We take complaints and poor c…See more
5/5
FacebookI emailed Dawsons re: rental property enquiry and was promptly contacted by Branch Manager, Kristian Davies. My subsequent questions were also answered in a timely fashion. An amazing first impression of Dawsons and a true commitment to providing outstanding customer service. Highly Recommend!
Agent replied
Thank you so much for your lovely words, our teams have worked extremely hard to upkeep our fantastic customer service throughout the pandemic and this confirms we must still be doing it right. Have a lovely weekend.
5/5
FacebookApproachable and very helpful. Sales dept. was was useful and helped to make the purchase quick and easy. The letting team have been very good and was able to quickly find a tenant.
Agent replied
Thank you Mr Smith much appreciated, have a good day. Naomi Marketing ??
5/5
FacebookI had no end of help both from Tracy and James and nothing was too much trouble considering how much I used their services. I would have no hesitation in recommending them to anyone looking for excellent service and help when it is most needed. Regards to you all at the company.
Agent replied
Just to add that Tracy and James are at the Morriston branch.
5/5
FacebookI emailed Dawsons re: rental property enquiry and was promptly contacted by Branch Manager, Kristian Davies. My subsequent questions were also answered in a timely fashion. An amazing first impression of Dawsons and a true commitment to providing outstanding customer service. Highly Recommend!
Agent replied
Thank you so much for your lovely words, our teams have worked extremely hard to upkeep our fantastic customer service throughout the pandemic and this confirms we must still be doing it right. Have a lovely weekend.
5/5
FacebookApproachable and very helpful. Sales dept. was was useful and helped to make the purchase quick and easy. The letting team have been very good and was able to quickly find a tenant.
Agent replied
Thank you Mr Smith much appreciated, have a good day. Naomi Marketing ??
5/5
FacebookI had no end of help both from Tracy and James and nothing was too much trouble considering how much I used their services. I would have no hesitation in recommending them to anyone looking for excellent service and help when it is most needed. Regards to you all at the company.
Agent replied
Just to add that Tracy and James are at the Morriston branch.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleEady to navigate web site
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Dawsons is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Marketing Campaign Award
- WinnerRAN Awards 2025: Community Champion Award
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
RAN Awards by year, 2017 to 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, South Wales
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, South Wales
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
The Negotiator Awards
Dawsons is among The Negotiator Awards 2025 winners.
- BronzeThe Negotiator Awards 2025: Regional Agency of the Year, Wales
- Highly CommendedThe Negotiator Awards 2025: Estate Agency of the Year (Medium)
Source: The Negotiator Awards 2025 winners and runners-up, as published.
EA Masters
Dawsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 2025
2025 1 Bronze EA Masters 2025 winners
- BronzeEA Masters 2025: Innovation and Improvement Awards
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Wales Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Wales Sales and Lettings
2018 1 Gold and 1 Silver EA Masters 2018 winners
- GoldEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Medium (6 to 20 branches)
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: Lettings Agency of the Year Awards
Lettings Agency of the Year Awards
Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best Wales Lettings Agency
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 2015
2015 1 Gold Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best Wales Lettings Agency
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
- SilverLettings Agency of the Year Awards 2014: Best Wales Lettings Agency
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
- BronzeLettings Agency of the Year Awards 2013: Best Wales Lettings Agency
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
- SilverLettings Agency of the Year Awards 2012: Best Wales Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Want Dawsons to help?
Send Dawsons a message.
Questions about Dawsons
Which Dawsons office has the most reviews?
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
Where are the Dawsons offices?
The 11 Dawsons offices, by town:
- Fine and Country: 77 Newton Road, Mumbles, Swansea, SA3 4BN
- Gorseinon: 90 High Street, Gorseinon, SA4 4BL
- Killay: 419 Gower Road, Killay, Swansea, SA2 7AN
- Llanelli: 11 Murray Street, Llanelli, SA15 1AQ
- Morriston Lettings: 134 Woodfield Street, Morriston, Swansea, SA6 8AL
- Morriston Sales: 135 Woodfield Street, Morriston, Swansea, SA6 8AL
- Mumbles Sales & Lettings: 77 Newton Road, Mumbles, Swansea, SA3 4BN
- Sketty: 90 Gower Road, Sketty, Swansea, SA2 9BZ
- Swansea Lettings: 15 Walter Road, Swansea, SA1 5NG
- Swansea Marina: Unit A, Meridian Bay, Swansea Marina, Swansea, SA1 1PG
- Swansea Sales: 11 Walter Road, Swansea, SA1 5NF
What do sellers say about Dawsons?
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
What do buyers say about Dawsons?
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
What do landlords say about Dawsons?
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
What do tenants say about Dawsons?
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Has Dawsons won any awards?
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.
