Every review we hold for the Gorseinon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would have no hesitation whatsoever in recommending Dawsons Gorseinon. From start to finish I cannot fault their honesty and professionalism. From my initial contact with Mel who came to value my property, she was completely straight and upfront about the valuation. Other Estate Agents were not as transparent or realistic about the valuation. Mel and her colleagues kept me informed every step of the way, right up to and including the day of completion. I would like to thank them for a 5 star service.
Madeline · 5 November 2025
Agent replied · 15 January 2026
Thank you so much for your lovely review and recommendation. We are so delighted to hear you were happy with the service especially as you note our honesty and professionalism, thank you, we are also so pleased you felt supported from start to finish. It was a real pleasure working with you, and I am delighted that the team and I could help you through to completion. Wishing you all the very best in your next chapter.
Warm regards,
Mel & all the team at Dawsons Gorseinon
★★★★★ 5/5
GoogleJackie recently showed us around a property, and we were so impressed with her professionalism and friendliness.
She was incredibly knowledgeable about the property and the local area, answering all our questions with ease.
From the moment we arrived, she made us feel welcome and took the time to walk us through every detail. If there was anything she didn’t have the answer to on the spot, she went back after the viewing in her own time to find out for us, which we really appreciated.
She was patient, approachable, and never made us feel rushed. Her enthusiasm and honesty made the viewing a really positive experience.
If you are looking for an estate agent who is not only helpful but also genuinely cares about her clients, we’d highly recommend Jackie. A pleasure to deal with!
Daniel · 16 September 2025
Agent replied · 29 May 2025
Good afternoon
Thank you so much for your fantastic review.
We are thrilled to hear that Jackie made such a positive impression during your viewing. Her professionalism, local knowledge, and dedication to providing the best experience for our clients truly shine through in everything she does. It’s wonderful to know she went the extra mile to ensure you had all the information you needed. We’ll be sure to pass on your kind words to her, they will mean so much.
Alternatives for this one:
We look forward to assisting you further with your property search.
Thanks again
Matt and the Gorseinon Sales Team.
★★★★★ 5/5
GoogleExceptional customer service. Very professional and I had complete confidence in Gorseinon branch staff as they took me through the sale of my house. Thank you all and especially Susan in Progressions.
Carole · 1 September 2026
Agent replied · 2 September 2026
Thank you so much for your wonderful 5-star review and for your very kind words.
It’s fantastic to hear that you felt completely confident in us here in the Gorseinon team throughout the sale of your home. Providing professional, reassuring and personal support is so important to us, particularly during what can be a busy and sometimes stressful time.
Thank you especially for recognising Susan from our Sales Progression team or, as we fondly know her, Sue! Her commitment to keeping sales moving and making sure our clients are supported right through to completion is a huge part of what makes our service special, and I know she will be delighted with your feedback.
Thank you for choosing Dawsons and for taking the time to share such lovely feedback. It really is appreciated.
Best wishes,
Kimberley
On behalf of the Gorseinon Sales Team
★★★★★ 5/5
TrustpilotAndrea ,Danielle,Rebecca ,Chloe Dawson…
Andrea ,Danielle,Rebecca ,Chloe Dawson Morriston Sales .
If these ladies where a football team they be Top of the League.There experience and professionalism in the property Market in Morriston is outstanding.
They sold my Bungalow in Bryn Eglur Road in 13 Days that’s why am giving this Team 5 Stars and a gold cup for their achievement.
Well done ladies and a Big Thank you and will continue buying and selling houses with you in future
Mark ….
Mark · 25 April 2026
★★★★★ 5/5
GoogleMatt and the team were absolutely exceptional. The difference between them and other estate agents I have dealt with during the process is that they really want a positive outcome. Dealing with issues out of hours and when on annual leave is not the norm. Put simply, they couldn’t do enough and our house purchase only went ahead because of the fact that they genuinely care.
Michelle · 16 September 2025
Agent replied · 29 May 2025
Thank you so much for your kind words and 5-star review. We are thrilled to hear that Matt and the team made such a positive impact on your experience. It's great to know their commitment, care, and willingness to go the extra mile, even out of hours, made all the difference to your purchase.
Your feedback truly means a lot to us, and we’re so pleased we could help make your move happen. Wishing you all the best in your new home.
Kind regards
Naomi - Marketing
★★★★★ 5/5
GoogleWe have viewed houses with several different estate firms and Owen was by far the best agent to deal with. He was friendly and professional, adding a really personal touch. What stood out was his ability to answer all of our questions and how quickly he understood what we were looking for. Well done Owen! We couldn't recommend you enough
George · 16 September 2025
Agent replied · 2 September 2025
Thank you so much for your kind words and glowing recommendation. We're absolutely delighted to hear that Owen made such a positive impression during your viewings. Providing a personal, professional experience is something we take great pride in, and it’s wonderful to know that Owen's knowledge and attentiveness helped you feel supported throughout. I will be sure to pass your lovely comments on to him, thanks again.
Matt and the Gorseinon Sales team
★★★★★ 5/5
GoogleDidn't expect to be choosing Dawsons but having met Melanie Wiltshire ,she inspired much confidence that they were my best bet in getting a good price and without undue delay.
The asking price was achieved within two and a half weeks and another 5k was secured within another week
Communication was excellent and Susan Mills' contribution throughout advanced sales speeded matters up markedly
Many thanks!
C.Jones
Clive · 5 August 2026
Agent replied · 9 July 2026
Thank you so much for your fantastic 5-star review. We are so happy to hear that your experience with Dawsons exceeded your expectations and that we were able to give you the confidence you needed from the very beginning.
Achieving your asking price so quickly, followed by securing an even better offer shortly afterwards, was a fantastic result, and we are so pleased we could help make that happen. It's also wonderful to hear your kind comments about Sue. Our Sales Progression team plays such an important role in keeping transactions moving, and I know she will be thrilled to know her efforts made a real difference.
Thank you once again for placing your trust in us and for taking the time to share your experience. It was a pleasure to assist you, and we wish you all the very best for the future.
Best wishes,
Mel and the Gorseinon Sales Team
★★★★★ 5/5
GoogleI had an excellent service with Jacqui at Dawsons. She was very kind and considerate through my purchase and was always available to return calls and answer Questions. Jacqui made a long and drawn out process bearable
Anna · 14 March 2026
Agent replied · 15 April 2026
Thank you so much for your wonderful 5-star review. We are really pleased to hear that Jacqui was able to support you throughout your purchase and make the process a little easier during what can sometimes be a long journey.
Jacqui always strives to be helpful, approachable and keep communication flowing, it is lovely to hear how much her support meant to you.
On behalf of Jacqui and all of us at Dawsons Gorseinon, thank you for your kind words and for trusting us to help with your purchase. Wishing you all the very best in your new home.
Best wishes,
Kimberley
Dawsons Gorseinon Team
★★★★★ 5/5
TrustpilotWell done Dawsons Stalybridge
We have just sold my late mother-in-law’s property through there Stalybridge branch and can honestly say there service has been superb from start to finish at a very difficult time
As both Myself and my wife have full time jobs we could not conduct viewings so we left it to Dawsons to do this. I have got to say everything was arranged with the utmost professionalism
And there were at lot of viewings feedback was excellent and the house sold in a matter of weeks at a price a lot higher than we expected
Big shout out to Leah and all the team at Dawsons Stalybridge
Kind regards Lea and Megan
Lea · 3 December 2025
★★★★★ 5/5
GoogleThe team at Dawsons were all friendly and very professional. Communication was clear and regular. My questions were answered quickly and the whole process of putting the house on the market, having viewings and follow up was handled very efficiently. I am very pleased with all aspects of the service offered. Thank-you.
Helen · 16 September 2026
Agent replied · 17 September 2026
Thank you so much for your wonderful 5-star review and for taking the time to share such lovely feedback.
We are delighted to hear that you were so pleased with every aspect of your experience with our team. Clear and regular communication is something we place a great deal of importance on, so it’s fantastic to know that your questions were answered promptly and that you felt well supported from putting your property on the market, through the viewings and throughout the follow-up process.
I’ll be sure to share your kind words with the whole team. They will be really pleased to know that their friendly, professional and efficient approach made such a positive difference.
Mel and the Gorseinon Sales Team
★★★★★ 1/5
TrustpilotAbsolutely disgraceful handling of a…
Absolutely disgraceful handling of a serious safety issue by Dawsons.
A roof leak at my friend’s rented property was reported, and Dawsons promised it would be repaired on 3 September. That promise was not kept. The leak has now deteriorated to the point that water is entering close to the electrics. My friend cannot safely use the electricity or remain in her home and has been forced to leave.
Despite repeated emails to the lettings department and escalation to senior management, Dawsons has failed to provide any substantive emergency response, contractor attendance time or clear plan for making the property safe. They have also refused to provide the landlord’s contact details, leaving the tenant unable to contact the person legally responsible for her home.
The matter has now had to be reported to Swansea Council’s Private Sector Housing Team, Rent Smart Wales and local councillors, all because Dawsons seemingly could not manage the basic responsibility of responding urgently when a tenant’s home became potentially electrically unsafe.
I suspect Dawsons will find time to respond publicly to this review before it finds time to repair the leak. If so, that will say everything about its priorities.
I will update this review if Dawsons finally takes meaningful action.
Emma · 16 September 2026
★★★★★ 5/5
GoogleCannot recommend Dawson estate agency enough!!
The staff are so lovley and friendly. They couldn’t do enough for me and my partner when buying our first house. They were happy to help us every step of the way and enabled us to purchase our dream home together.
Jess · 8 August 2025
Agent replied · 15 January 2026
Thank you so much for your lovely review. It is a real pleasure to be helping you both on your journey to buying your first home. We are so glad to hear that you felt supported every step of the way and that we could play a part in helping you secure your dream home. Looking forward to giving you the keys to the dream home in due course.
Best wishes,
Mel and all the team at Dawsons Gorseinon
★★★★★ 4/5
GoogleWe recently sold our property with Dawsons. From the beginning we found the team very honest, friendly yet professional. The process of putting the property on the market was quick and smooth. The team kept us up to date with any appointments and any feedback received from prospective purchasers. We found the team easy to deal with and although the property took 8 months to sell, we didn't feel deflated as the team were very positive. We are very grateful to Dawsons for their assistance in selling our property and would recommend them.
Norma · 5 October 2025
Agent replied · 15 January 2026
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear you found the process smooth and that our team’s positivity helped keep the journey on track, even during the longer timeframe. Your recommendation means a lot to us, and we are truly grateful you chose Dawsons Gorseinon to sell your property. Wishing you all the very best for the future, from all of us at the branch.
The Gorseinon Sales Team, Dawsons
★★★★★ 5/5
GoogleDawsons Gorseinon were absolutely wonderful to us as a family when we were selling our parent’s home recently.
They were professional at all times, very courteous and friendly. All of the staff at the branch dealt with the sale with compassion and made a difficult situation bearable.
I would certainly use their services again and have no hesitation in recommending to friends and other family members
A special thank you to Sarah Hewitt, her knowledge of the property market was invaluable.
Thank you Dawsons
Alex · 9 October 2023
Agent replied · 28 May 2023
Dear Alex
Thank you for taking the time to post a 5 star review and provide such positive feedback for Sarah Hewitt, our Senior Property Sales Consultant. We are thrilled to have had the opportunity to work with you.
Please do not hesitate to contact us if we can help with anything further at this stage and we look forward to working with you in the future!
Kindest Regards,
Matt and the Gorseinon team
★★★★★ 5/5
GoogleI am so impressed with Dawsons, Gorseinon, a first-class service. I had a valuation with Dawsons back in March. Sarah was very friendly, helpful, and professional. I decided to go ahead and had viewings straight away. I was informed of all feedback from potential buyers and very soon had an offer, which I accepted. Sarah also helped me find a property to move to, which suited me perfectly. Nothing was too much trouble throughout. I will be recommending Dawsons to anyone looking to sell their property.
Julie · 9 October 2023
Agent replied · 6 July 2023
Good morning Julie
Thank you for your review, it means such a great deal to the team! It has been a pleasure to work with you and makes us very happy that we were able to help you achieve the dream!
We take huge pride in our position as market leaders, and we believe pivotal to our success is the exposure we can provide along with our dedicated approach resulting in us selling more property than any other agent in the quickest time frame.
Please do not hesitate to contact us, or pop into branch if we can help with anything in the future.
All the very best
Matt and the Gorseinon team
★★★★★ 5/5
GoogleWe have dealt with Dawsons with the sale of two of our properties and they’ve always been really helpful and friendly
Sarah recently dealt with the market and sale of our property and was always lovely and friendly to deal with. Sarah aimed to keep us informed at all points and also acted as a go between when we had to relay some information to the purchasers of our property.
I’d also like to mention Jaqueline Burrows was always brilliant when showing us new homes.
Susan Mills and Selina Jones were informative and kept us up to date as the sale was progressing.
Michael · 9 October 2023
Agent replied · 26 July 2023
Good morning Mr Mclaren
It has been a pleasure working with you and we appreciate you taking the time out of your busy schedule to write a review for the team. Exceptional customer service really is what we pride ourselves on and it makes it even more motivating when we know we have happy clients!
Kind Regards
Matt and the Gorseinon team
★★★★★ 5/5
GoogleWe have recently sold our house with Dawsons, and found the whole process incredibly professional and thorough. From the outset they were proactive in their approach to arranging viewings, they had a clear understanding of the selling points of our home and sold this to the prospective clients.
Sarah was a great asset to the company, regularly going above and beyond and communicating throughout in a very professional and efficient manner. I would strongly recommend Dawsons and can’t speak highly enough about our experiences.
Jon · 9 October 2023
Agent replied · 29 August 2023
Good afternoon Mr Davies
It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service throughout the process.
We take huge pride in our position as market leaders, and we believe pivotal to our success is the exposure we can provide along with our dedicated approach resulting in us selling more property than any other agent in the quickest time frame.
Wishing you all the best for the future and we hope to see you soon.
Matt and the Gorseinon team
★★★★★ 5/5
GoogleWent into the branch not knowing what property i was after with my partner for a first time purchase for our family.
Sarah sat there and went through properties with us that they had available even ones that have not even been advised yet.
Went to view the property a couple days later when it was available to and was greated by Owen who seemed to have all key details and there was not a question on the property he was not able to answer there and then and even ones he was not certain of he found out and notified me! All staff in the office are professional and super helpful even their in branch mortage advisor David is super helpful explained the whole process which made the big daunting thought of getting a mortgage a breeze, everyone was always there to answer the phone or email whenever i had a silly question or would want an update and every time i entered the office i was always greated with a smile.
Would highly recommend using this bunch of lovely people to buy your home through as they help every step of the way!
Spencer · 9 October 2023
Agent replied · 29 August 2023
Good afternoon Mr Type
We are thrilled to have had the opportunity to work with you as we just love matching buyers to their dream home! Many thanks for your 5 star review and positive feedback for Owen, our Property Sales Consultant and David, our mortgage advisor.
Please do not hesitate to contact us if we can help with anything further at this stage.
All the very best
Matt and the Gorseinon team
★★★★★ 5/5
GoogleThe personalised and over and above service Melanie from Dawson's provided to me with regards to a very complicated sale was hugely appreciated. Selling a family home remotely from over 300 miles away was always going to be difficult but Melanie supported me through the whole process and took the initiative to find solutions to uncomplicate unforeseen issues . Can't thank her enough for all the help and support.
Danielle · 5 January 2026
Agent replied · 15 January 2026
Thank you so much for your kind and thoughtful review. I am really pleased to hear that I was able to support you through what was a complex sale, especially with the added challenge of managing everything from a distance. It was important to me that you felt supported and informed throughout, and I’m glad we were able to work through the unexpected hurdles together.
Thank you again for placing your trust in us, it truly was a pleasure to help, and I wish you all the very best moving forward. Wishing you a Merry Christmas and Happy New Year.
Thanks again
Mel and the Gorseinon Sales Team
★★★★★ 5/5
GoogleAs a first time seller Dawsons made the whole process extremely smooth and easy. Matt was excellent from start to finish, always friendly and knowledgeable. Owen and Sarah were great with arranging viewings and keeping me up to date and Selina then kept me updated on how the sale was progressing once I accepted an offer. I honestly can’t fault the service I received and would 100% recommend to family and friends
Emily · 9 October 2023
Agent replied · 31 May 2023
Dear Emily
Thank you for your review, it means such a great deal to the team!
At Dawsons, we work tirelessly to maintain our reputation of getting results for our clients and we couple this with always striving to offer outstanding customer service. As with any business, we rely in part on recommendations and word of mouth so we are so very grateful for you taking the time out to post a review for the team.
Please do not hesitate to contact us if we can help with anything in the future.
All the very best,
Matt and the Gorseinon team
★★★★★ 5/5
GoogleOwen was by far the best estate agent I've delt with! He took us around 4 properties and was able to answer to all our questions and more! Cannot recommend him enough
Migena · 4 July 2025
Agent replied · 2 September 2025
Thank you so much for your lovely review. I’m really pleased to hear how impressed you were with Owen, he’s a fantastic member of our team, and it’s great to know his knowledge and enthusiasm stood out during your viewings. I’ll make sure he sees your feedback, it’ll mean a lot to him. Thanks again for the recommendation.
Best wishes
Matt and the team at Gorseinon Sales
★★★★★ 1/5
TrustpilotI'd give a 0 If i could
I'd give a 0 If i could these people take your money and treat you like garbage they kicked me out due to my commitments at the job centre an they expected to just walk into my residence without a call or text an expect you to wait for them like some prisoner there partner in crime passageway housing have 2 perverts named Aadil an Hamzah who walked into my residence when I was in the bathroom with no clothes on then there boss Zoran tried to say I signed a document allowing them to do so trust me if you don't mind your privacy being invaded by perverts then by all means contact them for accommodation
Joshua · 25 February 2026
★★★★★ 5/5
GoogleFrom the first meeting with dawsons estate agents, i was put at ease about selling my mothers house. I have never had to do anything like this before. I was a total novice. All the agents i dealt with treated me with dignity and care. I would certainly recommend these lovely people to anyone. 10/10 for efficiency and commitment. Thank you to you all. ❤️
Lynda · 16 September 2025
Agent replied · 13 January 2025
Thank you so much for your kind words and heartfelt review.
We're truly honoured to have supported you through the sale of your mother’s house. It means a lot to us to know we could make the process easier for you during what we understand can be a challenging time.
We are committed to providing care, efficiency, and understanding to all our clients here at Dawsons, and your feedback reaffirms why we love what we do. Your recommendation is greatly appreciated, and if you ever need assistance in the future, we’re always here to help.
Best wishes,
The Dawsons Gorseinon Sales Team
★★★★★ 5/5
GoogleFor what can be a very stressful time, I can highly recommend Sarah will keep the stress at a minimum. Sarah was always on hand, quick to reply and very helpful with moving the process forward. I have no hesitation in recommending Sarah to others either selling or buying in the area.
Stuart · 14 May 2024
Agent replied · 6 July 2023
Good morning Mr Lindsay
Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we are so happy to know that you are satisfied with the outcome!
Thank you for the review - the team (especially Sarah!) is very appreciative of your kind words. Please do not hesitate to pop into branch or call us if we can help with anything in the future.
Best Wishes
Matt and the Gorseinon team
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