Trusted Agent profile · Gorseinon
Verified
★★★★★
166 reviews across 2 platforms
90 High Street, Gorseinon, SA4 4BL
Dawsons's office in Gorseinon, at 90 High Street, is rated 4.5 out of 5 across 166 reviews on two platforms, including 152 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Amidst a thriving Welsh community and close to exquisite Welsh countryside. A vast selection of homes are on offer where buyers will be spoilt by the sheer choice available from starter, investment, family and dream homes situated in the busy small town of Gorseinon and surrounding areas.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gorseinon office, from every platform, shown as written. First names only.
5/5
GoogleI'm posting on behalf of my Dad, Edward Elphick. He says - I had a really positive experience dealing with many different people at Dawsons. There were quite a few hiccups along the way! …
Hello Penelope We are thrilled that Mr Elphick was happy with the service we provided as we put … More
5/5
GoogleFirst class experience. From the initial valuation of the property, through to marketing of the property & the completion of the sale. Everything was done in a friendly but professional manner. The sales progression team kept us informed of all developments which made the sales process smooth & worry free.
Good afternoon Mr Bowles Thank you very much for writing a review and 5 star rating. We pride ourselves … More
5/5
GoogleWe have used Dawsons Gorseinon and Morriston many times and had exceptional service. This time Selina made sure that all was in order for our completion and kept nagging our solicitor to complete and keeping us up to date in meantime. Thank you Dawsons you never fail to impress
Hi Caz We are very grateful for you taking the time to review the Gorseinon team! … More
5/5
GoogleExcellent service from all, Sarah Hewitt was fantastic. The communication through the whole process was faultless. I would recommend Dawson’s to anyone.
Hi Sarah It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service throughout the process and thank you for the feedback for Sarah - our Senior Property Sales Consultant & Valuer. Thank you for putting your trust in us as your local agent! Kindest regards Matt and the Gorseinon team
1/5
GoogleThe staff we dealt with were very friendly but felt the people who came to view our house hadn't really been screened / weren't realistic options. We also felt we were misled into making a deal to accept a lower offer quickly. When I queried this, communication went very quiet. They did manage to sell our home and only about 3% off what we were looking for/other agents had advised. Not a terrible service, but my feedback is pretty similar to what others have told me about them - they will sell the house quickly but you may not always be given the full picture. Response to the below: My issue is that I was not given all the necessary information when making a decision. We felt we were given incorrect information and so could not make an informed decision. I raised this at the time and no action was taken or an apology given. We were also given the advice that because multiple people had viewed our property and we had only one offer, we were unlikely to get better. I ignored this advice because the viewers were clearly not vetted for our property, but it illustrates the point that the advice was not in our best interest. Also, on the post sales care, the response I received was the note that I left for the buyers of our home. It in no way assisted us.
Good morning David Thank you for taking the time to provide this feedback. Our sincere apologies that the experience left you feeling in this way, and I would like to address your concern. You approached Dawsons to sell your home, as you indicated that the reason for selling was for a specific property and it was our understanding that time was of the essence. We conducted a number of viewings and then received an offer from an interested party. As this offer was not acceptable to you, we were able to negotiate further up the chain, to which all parties agreed. It is worth noting that, whilst we do our upmost to guide and educate our buyers, the market ultimately dictates. This then allowed you and all parties within the chain to progress with their purchase. When we negotiate offers, we present to you all facts as there are several factors to take into consideration, for example, the buyer’s buying power, financial position, how quickly they wish to move. As time was of an essence to you, you decided to accept their offer, based on their buying position and preferred timescales and we took those instructions from you. If you were not entirely happy with progressing, we are very disappointed that you did not make these feelings aware at the time. Therefore, having reviewed the timeline and circumstances, I feel we acted in your best interest, as well as all parties within the chain. Furthermore, we have provided post-sales care, with dealing with the minor issues you raised post completion, as well as deliveries to the property. I would be grateful if we could discuss this in more detail, please would you contact me on 01792 896868? Kindest Regards, Matthew Jones (Branch Manager, Gorseinon)
5/5
GoogleFabulous service from Sarah Hewitt. As a first time buyer, having a stress free experience was really important to me. Sarah was great and everything went through quickly and smoothly from start to finish. Thanks so much!
Good afternoon Emma We are so pleased to hear that you are satisfied with the customer service and … More
5/5
GoogleWe chose Dawsons to sell my Mum's house as it scored highly for house sales in our area and to date, it has been a really positive, straightforward and well organised experience. Owen has been kind, sensitive and very responsive to our …
Dear Janet Thank you very much for the glowing review and 5 star rating. We strive to put … More
5/5
GoogleHave been really impressed by Dawsons Gorseinon, particularly Sarah H who has helped us to navigate the selling process. Definitely recommend.
Good morning Mr Gorbutt It has been a pleasure working with you! We always aim to deliver a positive customer experience, get fast results and it makes us so happy to hear such feedback. Thank you for taking the time to write a review and we hope to see you in the future. Kindest Regards, Matt and the Gorseinon team
1/5
TrustpilotA very disappointing experience
A very disappointing experience. They also use very underhand tactics to get sales. Would never used them again
1/5
TrustpilotThis comany lets people move in and…
This comany lets people move in and kicks them out for no proof all thus company is bout is money and its the badest compsny ive seen and the support workers dnt have qualications and they distrect people with mental heath issues i wouldnt reccomend this to anyone and let other tennants rob ur food
5/5
GoogleWe are currently looking for our next property and have had really positive experiences with Dawson’s so far. Sarah Hewitt has been very helpful in getting us in for viewings quickly as well as organising a valuation and financial advice …
Hello Abbie Many thanks for taking the time to write a review with such positive feedback … More
5/5
GoogleWe have only been involved with Dawsons, Gorseinon for a short time, but already they have made such a stressful, intense experience so much easier and manageable. Sarah Hewitt has been so friendly and supportive. She's guided us through …
Hi Lowri Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleMy partner and myself are currently in the process of buying our first home together which has been made a pleasant experience so far thanks to Sarah Hewitt. She was extremely welcoming, professional and knowledgable during our visit house …
Bore Da Carys We are so happy that we were able to help you find your dream home and very … More
5/5
GoogleWe have recently used Dawsons to sell our mother's property, and would thoroughly recommend them! Sarah Hewitt is the ultimate professional - she has kept in regular contact, ensured a very smooth sale and nothing has been too much …
Good afternoon Alison We are overwhelmed by the kind words and thank you for taking the time to review … More
1/5
TrustpilotDespite phoning to enquire about a…
Despite phoning to enquire about a property in their Gorseinon Branch that I was interested in purchasing and leaving a voicemail with my contact details they never replied to me. I also emailed them using their contact us details and yet again they did not respond! This is the most unprofessional company that I have ever had the misfortune to try and deal with. I won't even look at their properties again as obviously the staff do not care whether or not they make a sale!
5/5
GoogleAmazing staff at Dawsons Gorseinon, especially Sarah Hewitt. Sarah has gone above and beyond to help us get our forever house. She has listened to us, taken everything on board and has been very professional and polite throughout. …
Good afternoon Deanne Exceptional customer service really is what we pride ourselves on. We know how … More
5/5
GoogleSarah has been outstanding and super helpful for finding us our perfect home. Sarah has been professional and also easy to approach with questions. Thank you for all your hard work.
Hello Heather We are thrilled that you are happy with the service we provided as we put … More
5/5
GoogleWe would like to thank the gorseinon team for helping us get our new home, we are still in shock it all happened so quick everyone has been amazing and we are so greatful Highly recommended Duane & gemma
Hello Duane It has been a pleasure helping you secure your dream home, even after 18 months of continuous searching! Please don't hesitate to contact us if we can help in the future Best wishes in your lovely home, Matt, Sarah, Lauren, Tim & Kim - Gorseinon team.
4/5
GoogleOwen has been very friendly and helpful. He was also very knowledgeable about the property, and listened to my requirements. I would definitely recommend arranging a viewing with him.
Hi Sarah Exceptional customer service really is what we pride ourselves on and we are so … More
4/5
GoogleNice viewing. Owen informed us well about the community. We got more than enough time to look around. Owen was well informed about all the details of the house.
Good morning Mr Van Doorn Thank you for your review and we are so pleased that you enjoyed your viewing. … More
5/5
GoogleThe service I have received while selling my house has been first class. Sarah Hewitt has been fantastic and made the whole process stress free. Would highly recommend.
Good afternoon Maria Thank you for your review and wonderful feedback! It has been an absolute … More
5/5
GoogleSarah Hewitt has been extremely helpful during the past few months. We are waiting for our vendors to secure an assisted living home so its taking longer than usual to purchase our house. …
Hi Diane Many thanks for your 5 star review and positive feedback for the team. We know … More
5/5
GoogleI have used the gorseinon office for a purchase and was very pleased with the service I received in branch. I was dealing with Sarah Hewitt mostly and found her courteous and always available to answer my questions via email or telephone. I find it important that estate agents are available to help with questions during a very stressful time such as buying and selling a home. Thank you again
Good afternoon Adrian It has been a pleasure working with you! We always aim to deliver a positive customer experience, get fast results and it makes us so happy to hear such feedback. Thank you for taking the time to write a review and we hope to see you soon. Kindest Regards, Matt and the Gorseinon team
5/5
GoogleSuch a great experience with Dawsons very helpful and supportive throughout the whole process, Sarah was a great help to me and managed the process smoothly.
Hello Corey It has been a pleasure working with you and we appreciate you taking the time … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dawsons's Gorseinon office has 166 reviews across two platforms: 152 on Google, 14 on Trustpilot (across the whole business).
Dawsons Gorseinon Sales is rated 4.5 out of 5 across all 166 reviews, and 4.8 out of 5 on Google from 152 reviews.
Yes. In The Trusted Agent 2026 awards: Dawsons, Gorseinon won Trusted Agent.
Dawsons Gorseinon Sales, 90 High Street, Gorseinon, SA4 4BL.
