Dawsons reviews

Thank you so much for your 5-star rating! We really appreciate you taking the time to leave your feedback. Your support is very much appreciated by the whole Swansea Lettings team. Thanks again Jade and the Swansea Lettings Team

Thank you so much for your fantastic 5-star review and for your incredibly kind words about our Mumbles team. It’s lovely to read that you were so pleased with the service we provided in selling your flat. We always aim to go that little bit further for our clients, so it’s wonderful to know that you felt we delivered a professional service with that extra level of care and attention. A special thank you for recognising Sam, Alicia, Claire and myself. It takes a real team effort to get a sale successfully over the line, we are all delighted to see our individual contributions acknowledged. Thank you again for choosing Dawsons Mumbles and for recommending us so highly. Emma and the Mumbles Sales Team

Thank you so much for your wonderful 5-star review and for taking the time to share your experience with us. We are so happy to hear that you found the team so organised, helpful and professional throughout the sale. Making sure each stage is handled efficiently while still providing a friendly and personal service is something we really pride ourselves on, so it’s fantastic to know this came across in your experience. Thank you also for your recommendation. It really does mean a great deal to me and the whole Mumbles team. Emma and the Mumbles Sales Team

Thank you so much for your fantastic 5-star review! It’s wonderful to hear that you had such a positive experience with Dawsons, both in selling your home and finding your next one. A special thank you for recognising Angel. Taking the time to really understand what our clients are looking for is so important, so it’s lovely to hear that she not only understood your requirements but also helped you find the perfect buyer for your home. I’ll be sure to share your kind words with Angel and the whole Morriston team. Thank you again for choosing Dawsons to help with such an important move, and we wish you every happiness in your new home. Kerry - Senior Sales Manager Dawsons Morriston Sales

Thank you so much for your fantastic 5-star review and for such a wonderful recommendation for our Sketty team. Buying or selling a property can certainly feel stressful at times, so knowing that our support and communication helped to take some of that pressure away is exactly what we hope to achieve for our clients. A special thank you for recognising Olivia too. She will be absolutely thrilled to hear your lovely comments. Keeping our clients informed, supported and reassured throughout the process is so important to us, and it’s fantastic to know that Olivia made such a positive impression from the very beginning. Thank you again for choosing Dawsons and for putting your trust in our team and for the recommendation also. Sharon & the Sketty Sales Team

Thank you for taking the time to share your concerns. We are aware of the situation raised and are in communication directly with the tenant and landlord regarding the matter. We appreciate your concern for your friend and can assure you that the appropriate team is dealing with the situation directly. Jade Swansea Lettings Manager

Thank you for taking the time to share your concerns and for reaching out on behalf of a friend. As you rightly acknowledged, the Sketty office deals with property sales rather than lettings and therefore does not manage rental maintenance issues. Sharon’s intention was to ensure that your concerns were directed promptly to the appropriate lettings team, so that the matter could be dealt with by those responsible for the property. We understand our lettings team are in conversation with the tenant and landlord directly, with thanks. Sharon - Sketty Sales Manager

Thank you so much for your lovely 5-star review! It’s fantastic to hear that Jess was able to answer all your questions, keep you well informed and make you feel so welcome throughout the process. Providing that friendly, approachable service is exactly what we want our clients to experience. Your timing is especially lovely as Jess is celebrating her one-year anniversary with Dawsons this week, so your kind words are a wonderful way to mark the occasion! I’ll be sure to share your feedback with her. Thank you again for taking the time to share your experience. It really is appreciated. Laurence and the Morriston Lettings Team

Thank you so much for your 5-star rating! We really appreciate you taking the time to provide this for us. It’s lovely to know you have had a positive experience with our team here in Swansea Lettings. Jade Lettings Manager Dawsons Swansea Lettings

Thank you so much for your wonderful 5-star review and for your recommendation. We are so happy to hear that your experience with the Mumbles team was such a positive one and that the sale of your home was straightforward and well managed from start to finish. Providing professional, friendly service and keeping our clients informed throughout the process is something we pride ourselves on, so it’s lovely to know this was reflected in your experience. On behalf of the whole team, thank you for placing your trust in Dawsons. Your kind words are really appreciated by the team, thank you. Emma and the Mumbles Sales Team

We take all genuine customer feedback seriously, but in this instance we are unable to identify any customer interaction or dealings between the reviewer and our team. As a result, we believe this one-star rating and the associated review activity do not represent a genuine experience with this branch and are therefore untrue and misleading to anyone viewing our profile. The matter has been reported to Google for investigation and has also been reported to the police as part of an ongoing investigation concerning repeated activity relating to our business and members of our team. We are unable to comment further on an ongoing police matter, but we felt it was important to clarify for prospective and existing customers that this review does not relate to a genuine experience with our Sketty team. We remain fully committed to providing professional and transparent service to our customers. Dawsons PR

Good morning At Dawsons we welcome all genuine reviews, and ask you once again to refrain from providing such poor ratings across our branches, as previously explained we have no record of having worked with you and therefore do not recognise this as a reflection of our service. As a result, the review has been raised with Google as inappropriate and off-topic, and now as bullying and harassment having received several of these over recent weeks. If you wish to discuss anything further, please contact us in confidence directly at info@dawsonsproperty.co.uk providing some additional details. Kind regards, Naomi (Marketing)

We take all genuine customer feedback seriously, but in this instance we are unable to identify any customer interaction or dealings between the reviewer and our Sketty team. As a result, we believe this one-star rating and the associated review activity do not represent a genuine experience with this branch and are therefore untrue and misleading to anyone viewing our profile. The matter has been reported to Google for investigation and has also been reported to the police as part of an ongoing investigation concerning repeated activity relating to our business and members of our team. We are unable to comment further on an ongoing police matter, but we felt it was important to clarify for prospective and existing customers that this review does not relate to a genuine experience with our Sketty team. We remain fully committed to providing professional and transparent service to our customers. Dawsons PR

Thank you for your feedback. We take genuine customer feedback seriously and always welcome the opportunity to address concerns relating to an actual experience with our team. However, we are aware that this review has recently been amended, approximately 25 weeks after the original review, to add further negative comments about our staff. The statements made are untrue and do not accurately reflect the conduct or service provided by our team. We are unable to discuss the circumstances publicly, but we can confirm that the ongoing activity relating to our business and members of our team has been reported to the police and is currently being dealt with as part of an ongoing investigation. The review and associated activity have also been reported to Google for investigation. We will continue to cooperate fully with both the police and Google and will not discuss the details of an ongoing matter in a public forum. We remain committed to providing a professional service to all of our genuine customers. Dawsons PR

Thank you, Adam. I'm so pleased you felt secure through the process. You were also a delight to deal with!

Thank you so much for your lovely 5-star review and for your incredibly kind words. It was a real pleasure helping you through the purchase of your new home, and I am so pleased to hear that you felt supported throughout the process. Buying a property is such an important milestone, so knowing that we were able to make the journey a positive one makes us happy. Thank you also for recognising the wider Marina team. We are very lucky to have such a supportive group, and I know they will be delighted to hear your lovely feedback. Thank you again and congratulations on your new home! We wish you many happy years there. Kelly and the Marina Sales Team

Thank you so much for your wonderful 5-star review, Marjorie! It was an absolute pleasure to help you, and we are so pleased to hear that you felt supported and encouraged by our Mumbles team throughout your experience with us. We really appreciate your kind words about our team and the service you received. Knowing that you felt Dawsons was the right choice for you means a great deal to us. Thank you again for choosing Dawsons and for taking the time to share your lovely feedback. The Dawsons Mumbles Team

Thank you so much for your fantastic 5-star review! We are so pleased to hear that you found our Swansea Lettings team to be professional, helpful and, most importantly, clear and prompt with communication. Providing a smooth and responsive service is something we really pride ourselves on, so it’s lovely to know this was your experience. Thank you for taking the time to share your feedback, it’s very much appreciated. Jade and the Swansea Lettings team

Thank you so much for taking the time to leave such an incredibly detailed and thoughtful 5-star review. It really means a great deal to me and the whole Morriston team. I am delighted that you felt reassured by our professional approach from the outset, and the care we take when handling our clients’ information, property and personal circumstances. Trust is incredibly important to us, so knowing that you felt confident placing your sale in our hands is a wonderful compliment. It’s also great to hear that you enjoyed the marketing and photography and that Angel’s handling of the viewings gave you the reassurance you needed. Securing a buyer within a week of going to market was a fantastic result, and Angel’s tenacity and commitment certainly deserve recognition. Thank you also for mentioning Danielle and the wider team, everyone plays an important part in making sure our clients receive a consistently high level of service. Most importantly, I’m so pleased that you felt we went above and beyond to work in line with your wishes and support you throughout the process, including beyond the sale itself. Thank you once again for choosing Dawsons Morriston and for your very kind recommendation. It was an absolute pleasure to help you. Andrea and the Morriston Sales Team

Thank you so much for your 5-star rating, we really appreciate you taking the time to provide this. It was a pleasure to assist you with the sale, and we are so pleased that you were happy with the service you received from the team throughout the process. We understand that selling a property can be an important and sometimes an emotional time, particularly when circumstances are changing, so great to hear we could make the experience as smooth and straightforward as possible for you. Thank you once again for choosing Dawsons and for placing your trust in our Marina Sales team. Your support is greatly appreciated, and we wish you all the very best for the future. Best wishes, Kelly and the Marina Sales Team