Every review we hold for the Llanelli office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat a fantastic team!
From initially being one of three estate agents who gave me a house valuation, it was very quickly and patently obvious they were the only agents I could fully trust to handle my sale.
They practiced active listening from the outset and were at pains to understand my needs and remained person centre focussed through the whole process.
They have a wealth of industry and local area knowledge and did not shy away from hard conversations regarding a volatile housing market. I very much appreciated the honesty.
The whole team had strong communication skills and kept me updated throughout, the fact it was very proactive was a refreshing change.
The entire staff were professional, engaging, polite and friendly throughout the whole process and left me with a lasting positive impression.
A big thank you to Lorraine, Sarah, Natasha, Gavin and Sue.
Nick.
South · 15 September 2026
Agent replied · 16 September 2026
Thank you so much, Nick, for such an incredibly thoughtful and detailed review. Your words genuinely mean a great deal to me and to the whole Llanelli Sales team.
What you have noted about being listened to, understood and kept at the centre of the process really stands out. Selling a home is such a personal experience, and we believe that taking the time to properly understand what matters to each client, being honest about the market and having the sometimes difficult conversations is an important part of doing our job properly. We never want to simply tell a client what they want to hear, we want to give honest, informed advice and then work alongside them to achieve the best possible outcome.
It’s also wonderful to hear that you valued the proactive communication throughout. Good communication should never be an afterthought, and I’m incredibly proud that you felt informed and supported from your initial valuation right through to the completion of your sale.
A huge thank you for recognising the team individually too I will ensure your fantastic feedback is shared with them. Reviews like yours are a wonderful reminder of why truly listening to our clients and putting their needs first matters so much. Thank you again for your trust, your kind words and for recommending the team. It really is appreciated.
Lorraine
Sales Manager
Dawsons Llanelli
★★★★★ 5/5
Google⭐⭐⭐⭐⭐ Absolutely Outstanding Service!
I honestly couldn’t recommend Dawsons Estate Agents enough! Shelby, Jennifer and Sam were absolutely amazing from start to finish and made what could have been a very stressful process of moving home feel so much easier.
They were incredibly helpful, supportive and professional throughout the whole process. Nothing was ever too much trouble, and they were always there to answer any questions, keep us updated and help wherever they could. They genuinely went above and beyond to make sure everything went as smoothly as possible for both me and my partner.
Shelby, Jennifer and Sam were all so friendly, approachable and understanding, and it was clear that they truly cared about helping us get moved into our new home. We couldn’t have asked for a better team to help us through such an important time.
A massive thank you to all three of you for everything you did for us. You were absolutely fantastic and are a real credit to Dawsons! We are so grateful for all your help and couldn’t recommend you highly enough.
5 stars don’t feel like enough! ⭐⭐⭐⭐⭐
Kelsey · 8 September 2026
Agent replied · 7 September 2026
Thank you so much for this absolutely wonderful 5-star review. Your incredibly kind words mean a great deal to me and the whole Llanelli Lettings team.
Moving home can be a stressful experience, so it’s fantastic to hear that Shelby, Sam and myself were able to make the process feel easier and that you felt supported, informed and looked after throughout. Going above and beyond for our clients is something we pride ourselves on, and it’s lovely to know that our friendly and professional approach made such a positive difference to you and your partner.
I will certainly be sharing your fantastic feedback with the team, thank you for taking the time to leave such a detailed review. We are delighted we could play a small part in helping you into your new home, and we wish you both every happiness there.
Thank you
Jen and the Llanelli Lettings Team
★★★★★ 5/5
GoogleFrom the moment I engaged the services of Dawsons to sell a property, everything ran very smoothly.
Sarah came to visit the property first. She was calm, reassuring, kind and gave me excellent advice.
We decided to sell at auction and the Auction Team at Dawsons Swansea then took over the sale. They were very professional , kept me updated and informed and again, gave me excellent advice and the subsequently property sold at a good price and before the auction.
Huge grateful thanks to Sarah Hewitt in the Llanelli branch and Angel, Harrison and David at the Swansea branch. Together they made the whole process as stress- free as is possible for a house sale. I would heartily recommend them.
Joanna · 6 September 2026
Agent replied · 2 September 2026
Thank you so much for such a wonderful 5-star review and for taking the time to share your experience in such detail.
We are so pleased to hear that you felt supported and reassured from the very beginning, and that Sarah was able to provide the advice and guidance you needed when discussing the best way forward for your property.
One of the real benefits of being part of Dawsons is the wealth of experience and specialist knowledge we have across our different teams, and we are particularly pleased that we were able to work together to identify that an auction sale was the right route for you. It was then fantastic to see the Llanelli Sales and our Auction teams work seamlessly together to achieve a successful sale ahead of the auction itself.
Thank you for your very kind words about Angel, Harrison and ourselves. We will make sure your feedback is shared with those mentioned. Most importantly, we are so pleased that everyone involved helped make what can be a stressful process feel as straightforward and supported as possible.
Your recommendation means a great deal to all of us, and we are very grateful that you chose Dawsons. Whether it’s Sales, Auction or any of our other property services, our aim is always to make sure our clients have access to the right expertise for their individual circumstances in All Things Property.
With our thanks and very best wishes,
Sarah Hewitt, Llanelli Sales
David Parton, Dawsons Auction Team
★★★★★ 5/5
GoogleWe sold our last house with Dawsons at the end of last year. They were very helpful and efficient, and sold our property for the asking price very quickly. They kept us well updated throughout the procedure and ensured it all went smoothly. Certain other estate agents VERY nearby could learn a lot from them. Thank you so much.
We have since also sold our above mentioned house also through Dawsons. They once again showed why they have won so many awards and why, in my opinion, they are the best estate agents in Llanelli. Thank you all once again 😊
Nigel · 6 August 2026
Agent replied · 14 April 2026
Thank you so much for your fantastic 5 star review, the team here are delighted to hear that your experience with us here in Llanelli sales was so smooth, efficient, and successful.
Achieving the asking price and keeping you well-informed throughout the process is exactly what we strive for. Your kind words and recommendation are very much appreciated , thank you again, we wish you all the best for the future and you know where we are if you need us again.
Lorraine and the Llanelli Sales Team
★★★★★ 5/5
GoogleWe would like to say a big THANK YOU to Natasha and Sarah at dawsons llanelli, from start to finish they were of massive help ,always available and would always fit us in when we needed to measure up at the property we were purchasing ,they are a brilliant team, we found Natasha a great asset to the team , fantastic beautiful personality ,funny and down to earth, we had one to one bond with her, welome to pop in any time you are going past on your way home , she will go a long way. We are now settled in our new home albeit the redecorating etc , totally reccomend this estate agency if you are looking to sell your property.
Lee · 16 November 2025
Agent replied · 14 April 2026
Thank you so much for taking the time to share such a lovely review. I’m absolutely delighted to hear how well Natasha and Sarah looked after you throughout your purchase. They take great pride in being available, supportive, and hands-on, so it’s wonderful to know their efforts made the whole experience easier and more enjoyable for you. Your kind words about Natasha mean a great deal, she is indeed a fantastic asset to the team, and I know she’ll be touched by the bond you built together.
We are so pleased to hear you’re settling into your new home and wish you all the very best with the redecorating. Thank you again for recommending us, it really does mean the world to the whole Llanelli team.
Lorraine, Dawsons Llanelli branch manager
★★★★★ 5/5
GoogleJen and her team are extremely efficient,professional and very understanding of the problems people are facing when they are looking for a property to rent.We had sold our house in record time and needed a property asap while our new house was being built.The team were all so helpful.We ended up staying in the rental for fourteen months and we always new we could contact Jen and her team if we had any problems.Would highly recommend this company.
Rob and Sue
Susan · 7 October 2025
Agent replied · 23 November 2024
Good morning both
Thank you so much for your kind words and lovely review. We're delighted to hear that Jen and the team were able to assist you during such an important transition. It’s our goal to provide efficient, professional, and compassionate service, and it’s wonderful to know we could help make your rental experience smooth and stress-free.
We truly appreciate your recommendation and your trust in us during your journey. If there’s ever anything we can help you with in the future, don’t hesitate to get in touch. Best wishes in your new home!
The Llanelli lettings team
★★★★★ 5/5
GoogleIt has been a very good experience dealing with Dawsons in Llanelli. From the moment Lorraine came round to value my father’s property, to the photography and then the day to day general communications with them about viewings, the service has been professional helpful and friendly.
Dad’s house got 6 viewings in the first week that it was put on the market!
My dad now has a buyer, and is very relieved it’s all happening so quickly!
We are very happy with the friendly and professional service that my dad has received!
Thank-you Dawsons for making it so easy!
Julie · 5 October 2025
Agent replied · 14 April 2026
Thank you so much for your lovely review and 5-star rating. We are so pleased to hear that Lorraine and the Llanelli team made the process smooth and stress-free for your dad from valuation to viewings and beyond. It’s great news that things moved so quickly, and we’re thrilled to have been part of that journey. Thank you again for choosing Dawsons.
Naomi - Marketing
★★★★★ 5/5
GoogleMy partner and I were looking to rent our first property and came across a lovely 2-bedroom flat listed with Dawsons. From the very beginning, Jennifer was incredibly friendly, supportive, and professional. She guided us through every step of the process, making what could have been a stressful experience feel smooth and positive. We’re so grateful for all her help and can’t thank her enough for making our first rental experience such a great one!
Lauren · 7 October 2025
Agent replied · 14 April 2026
Thank you so much for your kind words and for taking the time to leave such a wonderful review for us.
We are so pleased to hear that your first rental experience was a positive one and that Jennifer was able to support you every step of the way. It means a lot to us to know that her friendly and professional approach helped make the process smooth and enjoyable. Wishing you all the best in your new home!
Sam, Jennifer, Michelle, Shelby (Llanelli Lettings)
★★★★★ 5/5
TrustpilotAndrea ,Danielle,Rebecca ,Chloe Dawson…
Andrea ,Danielle,Rebecca ,Chloe Dawson Morriston Sales .
If these ladies where a football team they be Top of the League.There experience and professionalism in the property Market in Morriston is outstanding.
They sold my Bungalow in Bryn Eglur Road in 13 Days that’s why am giving this Team 5 Stars and a gold cup for their achievement.
Well done ladies and a Big Thank you and will continue buying and selling houses with you in future
Mark ….
Mark · 25 April 2026
★★★★★ 5/5
GoogleSo far have dealt with Natasha Evans, we have found her not only most helpful in all aspects of the purchase but has shown herself to be an excellent ambassador for Dawsons. We will provide a full view of our experience once we have completed.
Bob · 1 May 2026
Agent replied · 7 May 2026
Thank you very much for your kind review, and please accept our apologies for the delay in responding.
We are so pleased to hear that your experience with Natasha has been such a positive one so far. She is a valued member of our team, and your comments about her being helpful and a great ambassador for Dawsons will mean a great deal to her.
We look forward to continuing to support you through to completion and hopefully receiving your final feedback once everything is finalised.
Best wishes,
Lorraine and the Llanelli Sales Team
★★★★★ 5/5
GoogleI've just bought my first home with Dawson's Llanelli and the team has been fabulous! They kept me updated throughout and were always happy to help. I would not hesitate to use them again 😊 …
Darcy-Brooke · 23 June 2026
Agent replied · 25 June 2026
Thank you so much for your 5-star review and congratulations on purchasing your first home, what an exciting milestone! We are so pleased the team was able to support you throughout the process and keep you informed every step of the way. Buying your first property can feel daunting at times, so it’s especially rewarding to know that our team helped make the experience a positive one. From all the team here, we wish you many happy years and wonderful memories in your new home and you know where we are if you are looking to buy or sell ...
Thank you again from
Lorraine and the Llanelli Sales Team
★★★★★ 5/5
GoogleDawsons have been amazing, made moving country’s an easy process an were so helpful with everything, special shout out to Susan Mills, nothing was to much trouble for her and was always reliable with getting in contact, amazing estate agent 🙌🏼 …
Danny · 14 March 2026
Agent replied · 14 April 2026
Thank you so much for your wonderful 5-star review. We are absolutely delighted to hear that your experience with Dawsons was such a positive one, especially while managing a move between countries, which can often feel quite daunting. I am also particularly pleased to see your kind mention of Sue Mills from our Sales Progression team. She works incredibly hard to support our clients and keep everything moving smoothly, so I know she will really appreciate your recognition. On behalf of myself and the Llanelli Sales team, thank you for placing your trust in us.
We wish you every happiness in your new home and the very best for this exciting new chapter.
Best wishes,
Lorraine and the Llanelli Sales Team
★★★★★ 5/5
GoogleReliable and efficient estate agents. Tasha & Lorraine at the Llanelli Branch especially were great, very friendly yet professional and happy to help. We were first time buyers and they reassured us & helped with any and every query we had ⭐️ We can’t thank them enough and highly recommend them for purchasing a property. Thank you so much!
Cari · 7 October 2025
Agent replied · 14 April 2026
Thank you so much for your kind words and 5-star review.
We are thrilled to hear that Tasha and I made your first-time buying experience such a positive one. Buying your first home is a big step, and it’s wonderful to know that we as a team here in Llanelli were there to guide and support you throughout. Your recommendation means a lot to us, thank you. We wish you every happiness in your new home and should you look to move again you know where we are.
Thank you
Lorraine and the Llanelli Sales team
★★★★★ 5/5
TrustpilotWell done Dawsons Stalybridge
We have just sold my late mother-in-law’s property through there Stalybridge branch and can honestly say there service has been superb from start to finish at a very difficult time
As both Myself and my wife have full time jobs we could not conduct viewings so we left it to Dawsons to do this. I have got to say everything was arranged with the utmost professionalism
And there were at lot of viewings feedback was excellent and the house sold in a matter of weeks at a price a lot higher than we expected
Big shout out to Leah and all the team at Dawsons Stalybridge
Kind regards Lea and Megan
Lea · 3 December 2025
★★★★★ 2/5
GoogleReview of Dawson's Llanelli
I recently had a very disappointing experience with Dawsons. Despite booking a viewing for a property, I was informed upon arrival that the viewing was only for "proceedable" buyers. This was not communicated to me beforehand, and I felt misled.
When I expressed my concerns, the agent insisted that I continue with the viewing, despite my lack of readiness. She offered no further assistance or information about the property, leaving me feeling unwelcome and disrespected.
Following this incident, I filed a complaint with the agency's manager, Lorraine Evans. Unfortunately, her response was evasive and failed to address the core issues of the complaint.
It's disheartening to see such unprofessional behavior from a real estate agency. Agents should treat all potential buyers with respect, regardless of their current financial situation. The practice of limiting viewings to "proceedable" buyers can be discriminatory and exclude many qualified individuals.
I would strongly advise anyone considering using Dawson's to be cautious and to inquire about their viewing policies before making an appointment.
R · 9 October 2024
Agent replied · 23 October 2024
Good afternoon
Thank you for sharing your feedback. We regret that you felt the communication regarding the viewing requirements was unclear, and we understand how frustrating it must have been for you.
At Dawsons, we strive to provide a respectful and welcoming experience for all our clients, and it’s disappointing to hear that we fell short in this instance. Please be assured we take on board all our feedback both positive and negative, ensuring we move forward at all times.
We appreciate your comments about your interaction with our team, be assured we have discussed this internally. If you would like to discuss your experience further, please feel free to reach out to us directly.
Thank you for bringing this to our attention and wish you well in your property search.
Best regards,
Lorraine and the Llanelli Sales Team
★★★★★ 5/5
GoogleI've met Mel on a few occasions through selling and buying houses, she is a lovely lady, really friendly and very professional. It certainly helps when you invite someone into your home and you click with them. Mel is one of those people.
The whole team at Dawsons are great. Very enthusiastic.
We had a viewing early the day after boxing day and they were here to do the showing around promptly...and shared our excitement when we received an offer.
I wouldn't hesitate to use them again (even though we are hoping this move will be our last!)
Highly recommended.
Sarah · 9 October 2024
Agent replied · 6 February 2024
Good morning Sarah
It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service throughout the process.
We take huge pride in our position as market leaders, and we believe pivotal to our success is the exposure we can provide along with our dedicated approach resulting in us selling more property than any other agent in the quickest time frame.
Wishing you all the best for the future and we hope to see you soon.
Lorraine and the Llanelli sales team
★★★★★ 5/5
GoogleWe cannot thank Sam and Amy at the Llanelli branch enough for their amazing friendly service!
Amy met us for our viewing and showed us round the property and answering any questions! She was so lovely and friendly and really made us feel at ease.
Sam then helped us with the application process which for first time renters we found some parts difficult but Sam helped us through the process answering some of our panicked calls with such a calm and informative manner!
All in all we have managed to secure our first rental property through Dawsons and this would not have been possible without Amy and Sam. From our viewing to our application being approved it was less than a week!
Thank you so much ladies! :)
Miss · 9 October 2024
Agent replied · 26 August 2024
Good Morning Miss Ward, Thank you so very much for taking the time to highlight your recent experience with Sam and Amy in our Llanelli lettings office, we work hard to deliver a great customer service and experience and are absolutely delighted to read that this was delivered.
We wish you every happiness in your new home and if we can be any further assistance in the future please do not hesitate to come back to us.
Many thanks once again for taking the time to leave this lovely 5-star review.
Kind Regards
Kristian and the team at Llanelli Lettings.
★★★★★ 5/5
GoogleUtter professionals who go the extra mile. My wife and I had many viewings in the Llanelli area with multiple agencies. The two Dawson viewings stood out to us. It was evident they had put the effort in to prepare for our arrival and their professionalism and knowledge was exceptional. Highly recommend using this estate agent as the intermediary for both buying and selling. Refreshing to see. Thank you to Jackie and Tasha :-)
Antony · 9 October 2024
Agent replied · 17 March 2024
Dear Mr Collins
Thank you for your review and we are so pleased that you are happy with the service.
Thank you also for putting your trust in us as your local agent and we wish you all the very best for your future.
Kindest regards
Lorraine ad the Llanelli sales team
★★★★★ 1/5
TrustpilotAbsolutely disgraceful handling of a…
Absolutely disgraceful handling of a serious safety issue by Dawsons.
A roof leak at my friend’s rented property was reported, and Dawsons promised it would be repaired on 3 September. That promise was not kept. The leak has now deteriorated to the point that water is entering close to the electrics. My friend cannot safely use the electricity or remain in her home and has been forced to leave.
Despite repeated emails to the lettings department and escalation to senior management, Dawsons has failed to provide any substantive emergency response, contractor attendance time or clear plan for making the property safe. They have also refused to provide the landlord’s contact details, leaving the tenant unable to contact the person legally responsible for her home.
The matter has now had to be reported to Swansea Council’s Private Sector Housing Team, Rent Smart Wales and local councillors, all because Dawsons seemingly could not manage the basic responsibility of responding urgently when a tenant’s home became potentially electrically unsafe.
I suspect Dawsons will find time to respond publicly to this review before it finds time to repair the leak. If so, that will say everything about its priorities.
I will update this review if Dawsons finally takes meaningful action.
Emma · 16 September 2026
★★★★★ 5/5
GoogleDid a fantastic job of selling a house in Trimsaran for us. It was a difficult time but the staff were considerate and kept us informed through the whole process. It didn't take the team long to find a suitable buyer and also tied in with our solicitor making the process straight forward. Can't thank the guys enough for their help and highly recommend Both Dawson's and the staff.
Colin · 9 October 2024
Agent replied · 6 February 2024
Good morning Mr Downey
The team is so grateful for the glowing review and it has been a pleasure to work with you. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Llanelli our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service and end result.
All the very best,
Lorraine and the Llanelli sales team
★★★★★ 5/5
GooglePurchased a property through Dawsons Llanelli branch and everything from start to finish was brilliant. Everyone was very helpful and friendly, always kept me updated and was stress free experience. Highly recommend!
Jacob · 14 November 2025
Agent replied · 14 April 2026
Thank you so much for your lovely 5-star review! We are so pleased to hear that everything went smoothly and that you found the process stress-free from start to finish. The team will be delighted to know their efforts made such a positive difference. Wishing you every happiness in your new home, from myself and everyone here at Dawsons Llanelli.
Warm regards,
Lorraine
★★★★★ 5/5
GoogleGavin was very friendly and welcoming, explained what they could offer
Huw · 13 April 2026
Agent replied · 14 April 2026
Thank you for your kind review. We are so pleased to hear that Gavin made you feel welcome and took the time to clearly explain how we can help.
Providing a friendly and informative service is something we really pride ourselves on, so your feedback is greatly appreciated.
If we can assist you further at any stage, please don’t hesitate to get in touch.
Best wishes,
Lorraine and the Llanelli Sales Team
★★★★★ 5/5
GoogleWe have just moved home using the services of Dawsons, Llanelli. Lorraine, Jackie and Sue were our main points of contact - though others also assisted us - and all were highly professional in their work. Although there were some challenges posed by our sale and purchase - due to some snags in the property 'chain' - they were extremely supportive throughout, and made sure that we were kept informed. They were efficient, courteous and tenacious, working extremely well with our solicitor.
Without any hesitation, we would recommend using Dawsons both to buy and sell a home.
Tim · 9 October 2023
Agent replied · 26 July 2023
Good morning Mr Day
We are thrilled to have had the opportunity to work with you and we just love matching clients to their dream home! Many thanks for your 5 star review and positive feedback for the team. It has been a pleasure to work with you.
Kind Regards,
Lorraine and the Llanelli sales team
★★★★★ 5/5
GoogleThanks to the team in Llanelli. Our purchase took longer than we hoped but everyone at Dawsons did all they could to make things happen. Thank you!
Ciaran · 14 October 2025
Agent replied · 14 April 2026
Thank you so much for your 5-star review! We really appreciate your kind words and patience throughout the process. I’m so pleased to hear the team’s efforts helped make things happen in the end. Wishing you all the very best in your new home, from myself and everyone here at Dawsons Llanelli.
Warm regards,
Lorraine
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