Dawsons Sketty Sales reviews

★★★★★ 1/5

Google

Extremely disappointing response from the manager of Dawsons’ Sketty branch. I contacted the branch because my friend’s rented property, managed by Dawsons, is approximately 30 seconds away and has a serious roof leak, with water now entering close to the electrics. The tenant cannot safely use the electricity or remain in her home. I fully understand that this particular branch handles sales rather than rental maintenance. I did not expect the sales team to repair the roof. I did, however, expect a branch manager representing the same company to show some empathy, take the safety concern seriously and help secure an urgent internal response. Instead, the reply focused almost entirely on distancing the branch from responsibility: I was told that it “deals solely with property sales” and that further correspondence should be directed elsewhere. The tone was curt and dismissive considering that a tenant had been forced to leave an unsafe property managed by Dawsons just seconds from the branch. Passing an email to another department is the bare minimum. A serious potential electrical hazard deserved concern, ownership and an active escalation, not a corporate brush-off. A company may divide itself into departments, but customers understandably see one Dawsons. The lack of empathy and urgency from the Sketty branch manager was appalling.

Amy · 16 September 2026

★★★★★ 5/5

Google

I would highly recommend buying/selling with Dawsons and to be honest I wouldn't use anybody else. The staff especially Olivia are absolutely first class so helpful and kept me updated from the very start! By going with a reputable agent it takes the pressure off a bit as selling/buying can be very stressful but with Dawsons you know that you are having a great agent! Highly recommend!!!

Paula · 21 September 2026

★★★★★ 5/5

Google

A superb service from beginning to end. We met Alison from the Sketty Branch at my mum’s house and from the beginning, the personal touch was evident. Professional yet sensitive to our circumstances, Alison was first class. The team at Sketty branch were always contactable and we were kept fully informed throughout. They worked hard in marketing, getting the property listed and online and secured a buyer in no time. What was highly impressive was the sales progression team or should I say Selina.. she was attentive, in communication throughout with me and both solicitors. There is no doubt she secured the final completion in record time and to everyone’s needs. Wow, what a team! Thank you to Alison, the ladies of Sketty Branch and Selina. I had the dream team and would recommend them every time!

V · 28 May 2026

★★★★★ 5/5

Google

I have recently bought a property with Dawson Marina. From start to finish Kelly was excellent kept me well informed on what was going on and if she wasn’t available the onther members of staff were on hand and they didn’t know they would take time to find out. Thank you all involved with the purchase of my new home.

Samantha · 8 July 2026

★★★★★ 5/5

Google

I recently sold and bought a property with Dawsons, and the experience was absolutely brilliant. The selling process was outstanding, the photos were amazing, and the support and advice were second to none. The team kept me fully updated and provided same-day feedback after each viewing. Purchasing my new home was made incredibly easy thanks to Gemma and the rest of the team, who were always in touch and so friendly and caring throughout. I would highly recommend Dawsons.

Lianne · 29 January 2026

★★★★★ 5/5

Google

I first made contact with Lisa Davies from Dawsons on 4 August with a budget and an idea of what I was looking for. She arranged the viewing of four properties on 6 August and my offer was accepted the same day. I subsequently dealt with Gemma and then Kelly as the sale proceeded. All three were highly professional and a pleasure to do business with. The sale went through in just two months and a few days and I have no doubt that all three were instrumental in making that happen.

Geraint · 29 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish!!! We listed our home with Dawsons after having it on the market for 11 months with a very poor agent (PB), and Dawsons had it sold in just a few weeks. The customer service from Kelly and the team has been outstanding with quick responses to emails, phone calls to keep us informed of progress and follow up on any requests we needed to action. We are both tremendously busy and travel all over the UK for work so it has been refreshing to have such an attentive and supportive team behind us, helping us sell our home! I cant recommend Dawsons Marina team enough, they have all made the process of selling our home that much less painful! Thank you all, you absolute stars :)

James · 29 July 2025

★★★★★ 5/5

Google

We have just purchased a Marina property via Dawsons Marina Branch . The transaction was quite complicated and took nearly 7 months arrive at completion. Throughout the entire period Kelly and her team were absolutely dedicated to keeping both ourselves and the absent vendors informed of problems and progress every step of the way. Without their support and professionalism the transaction would have collapsed. We highly recommend the Marina Branch. Thank you Kelly Israel and her team.

Julie · 29 July 2025

★★★★★ 5/5

Google

Big thanks to the team for helping me sell my house! Kelly was super patient with me from start to finish, and I really appreciated all her support. Lisa & Jodie in sales were great, friendly, helpful, and made everything feel easy. And a shoutout to Gemma on the progression team for keeping things moving smoothly. Overall, such a great team, made the whole process way less stressful. Would definitely recommend!

Ehsan · 29 July 2025

★★★★★ 5/5

Google

Dawsons staff stand out for their professionalism, attention to detail, warmth, kindness and patience. Having dealt with many other estate agents this past few weeks there is a clear difference in standard. Dawsons team is wonderful and I would recommend- it matters more than you anticipate when your choosing who to work with. Special shout out to Taya and Mo in the Sketty branch!

Escape · 24 May 2025

★★★★★ 5/5

Google

I have had a first class service from Dawsons in Sketty. From the initial valuation with Alison, who impressed me with her local knowledge and advice, to Leanne who conducted the viewings with enthusiasm and efficiency, I have been kept informed at every stage of the process. My house was sold quickly, and the marketing was excellent. At this point, Selina took over with frequent updates, great advice and reassurance. The warmth and approachability of the staff made me feel I was valued both as a customer and person, and that nothing was too much trouble for them. I am grateful to them, and am happy to recommend their services to anyone selling their home. I know there are cheaper alternatives, but the price difference is more than made up for by the superb professionalism and support of the staff. I have literally had to do nothing: Dawsons have taken care of the whole process on my behalf.

S · 30 September 2024

★★★★★ 5/5

Google

I have just sold my house with Dawsons in Sketty and they were the absolute A Team from beginning to end. Alison was really helpful during the initial stages when I was thinking about getting the house on the market. Then we had Gemma who helped with getting the property measured up and listed with attention to detail in the particulars. The package included a professional photographer who made my house look incredible - I was really pleased with the outcome. Sharon was an absolute star all the way through, booking my viewings and communicating with me at each and every step. If I had any questions, she was always available to answer them and put me at ease if I had any concerns. I must also mention Christine was great in keeping me informed with updates to the listing and so on. When the viewings took place, John and Leanne obviously did a fantastic job over the two days and even managed to squeeze in some second viewings from the first day as there was a lot of interest. Both days, I found the house as I had left it - you wouldn't have known multiple viewings had taken place each time. I was also really appreciative of them taking place on two defined days instead of dotted about the week to minimise the number of times I had to tidy up. That is worth its weight in gold when you're a busy, working mum! Within the week, Sharon helped me manage an influx of offers and we eventually went to full and final offers and one was accepted. It all happened exceptionally fast with the help of the team and, having set a very competitive asking price in an unpredictable market, the property found its true value and attained well over the original list price. Once a sale was agreed, I was passed over to Selina who kept me informed every step of the way as the sale progressed. She maintained good communication between my solicitor and the buyers' solicitor and always got back to me quickly. All I can say is that this team really know how to do a great job selling houses in the Sketty area and my sale was excellently managed. Thank you :)

Heather · 30 September 2024

★★★★★ 5/5

Google

After a long time with another agent and countless errors, we moved to Dawsons Sketty branch. Alison, Sharon and all the team there actively marketed our house (which we found out from the eventual buyers who we met on the second viewing had no interest whatsoever at first) they however fell in love with the property and made an offer 30 minutes after the first viewing. Selina then took over in sales progression and it was plain sailing to completion in 9 weeks. I have sold plenty of properties and I know there is always an element of luck in any sale, but the guys at Sketty Dawsons certainly helped the luck come our way.

Helen · 30 September 2024

★★★★★ 5/5

Google

I bought my house with Dawsons Sketty in 2011 and they were fab. So when I came to sell it, I contacted them. Alison came round to value the house, and she was so enthusiastic and nice about my home - it was an easy choice to pick them to sell it. They kept in contact with me regularly, providing feedback after every viewing. Even when I had an offer (quite quickly too!), they maintained regular communication with me up to this week when I exchanged contracts. Their team is attentive, nice, and seems to really care about their clients. They are also very proactive and happy to help move along solicitors and the infamous "chain". Thank you Sharon, Alison, Selina, and team! You are all superstars.

Lucy · 16 September 2024

★★★★★ 5/5

Google

Kelly was most helpful and encouraging when she assessed our cottage for sale. Aysha was always pleasant and helpful with our viewings of apartments. Throughout the process the support and friendliness of everyone including Lisa and Jodie was much appreciated by us both. The professionalism and efficiency of Dawsons is to be commended.

Merryl · 29 July 2025

★★★★★ 5/5

Google

We sold our property with Dawson’s in the marina, with the property having completed last week. Our property was under offer within 3 weeks! Cannot recommend the team enough. Aisha, Lisa and Kelly held the viewings for our property and were fantastic in both selling and their immediate follow up of the feedback from the viewings. Proceeding the offer, Kelly was our main point of contact and she was absolutely brilliant! We spoke on a nearly day to day basis regarding updates, and our flat took just under 3 months to complete! Kelly was fantastic in following up with our buyers and buyers solicitor, her help massive pushed this sale along.

Francesca · 29 July 2024

★★★★★ 5/5

Google

I could not be more grateful to have come across such an excellent team of professionals. Thank you Kelly, Lisa, Aisha and Alex for your patience, knowledge and unparalleled dedication to your profession and work ethics. Special thanks to Kelly who has been there for me every step of the way, from the day of the initial viewing and throughout the whole process of purchasing my property and beyond the day I moved in. You fully understood my personal circumstances and went those few extra miles for me without me even asking. You really know how to treat your customers and many could benefit from watching your work. 1mil ⭐

Livia · 29 July 2024

★★★★★ 1/5

Google

Awful customer service from start to finish. We were given a dirty flat with live wires hanging out of the wall. When we raised this serious safety issue, we were unbelievably told to cut them ourselves. The flat smelled dirty and was advertised as “furnished,” which turned out to mean one two-seater sofa and nothing else. We had no hot water for the first three weeks, and every time we contacted them about it, they seemed irritated rather than concerned. For the final couple of months, we were forced to live with a leak coming through the ceiling. We had to replace buckets of water every single day, with no clear explanation of where the water was coming from or proper action taken. Overall, a completely unacceptable experience. Poor standards, unsafe conditions, and dismissive management. I would absolutely not recommend this place to anyone.

Adamross · 29 December 2025

★★★★★ 4/5

Google

Dawson’s provided an excellent service throughout both the sale of our previous home and the purchase of our new one. The entire process went smoothly from start to finish, and the team was consistently supportive and professional. A special thank you goes to Mo, whose exceptional communication skills and professionalism truly stood out. He made what could have been a stressful experience feel simple and straightforward, guiding us through every step with clarity and confidence. His dedication and friendly approach made a real difference, and we are genuinely grateful for all his help. Overall, we couldn’t be more pleased with Dawson’s.

Suzeth · 24 December 2025

★★★★★ 5/5

Google

We decided to sell our first home with Dawsons and so far they have been an absolute pleasure to work with. From the initial phone call to the sale, everything has been such a smooth transition. Alison, who came and valued our property and explained everything in detail was fantastic. Mo, who came and took pictures, made our poster & saw to the viewings, his communication with us & everything else in between has been nothing short of very professional and pleasant. Thank you so much.

Nadine · 24 December 2025

★★★★★ 5/5

Google

I can not recommend the team at Dawsons in Sketty more! Alison, Sharon, Selina and everyone there was just exceptional from start to finish. We had a sale that had to be completed today and everyone pulled their socks up to make sure that we make it happen. A massive thank you once again and I will be sending something to the office to show my appreciation. Nick De Waal.

Nicholas · 30 September 2024

★★★★★ 5/5

Google

I cannot recommend Alison and the sales team at Dawsons in Sketty highly enough! From the beginning of the sales process to the finale completion, everything was undertaken with great professionalism - and that was despite the many delays and hiccups which we had along the way. Their help and support was greatly appreciated and I would have no hesitation in recommending them to any prospective seller.

Esther · 30 September 2024

★★★★★ 5/5

Google

I would just like to share mine and my partners experience using Dawsons for the first time in looking for a property.. I have to say we've received so much support and it's made our experience so much easier with very litte stress.. A big thank you to Leanne bowen for showing us around the beautiful property and Alison Williams being at the other end of the phone keeping us up to date with everything.. Not forgetting all the other staff who are also helping us..all you guys have made our experience enjoyable and we are so excited to move into our new home soon..I will definitely use you in the future and recommend you to friends and family.

Mark · 8 October 2023

★★★★★ 2/5

Google

After months of trying to sell my house with another estate agents, I thought that Dawson's were the right people to help us move on, however, I was wrong. They valued our house a lot lower than other estate agents, granted their valuation might have been more realistic. We had many viewings in the beginning and led to an offer which we accepted. I hadn't heard anything off Dawsons for weeks regarding the sale and we were under a little pressure as we wanted a house up for sale but the seller wouldn't except our offer until we were further along in the chain. I asked Dawson's if they would just contact our buyer to see how things were but unfortunately, they said they don't work like that. Therefore, I took matters into my own hands and contacted the buyer (As they left me their number) only to find out they pulled out weeks prior which we wasn't informed. This made us angry, especially after a lady knocked our door the week before to ask if the house had sold because Dawson's had been turning her away for weeks before we even accepted an offer! This made us wonder, how many other people they turned away?! Apparently, if they don't have other bookings booked in, they will refuse as they like to do block bookings. In the end, I started showing viewers around no matter what time or day in the week, so basically doing their job for them. Anyway, I got back in touch with the lady who knocked the door and we agreed a sale between ourselves and once Dawson's found out they were adamant they were taking over and still expected the fee. I understand we were still in contract but they didn't do anything to sell our house as they actually turned our buyer away and I believe if she didn't knock my door, the house would still be up for sale today. Luckily, everything went through in time to get the house we wanted but Dawsons nearly cost us our new home. A part of me wish I stayed with the original estate agents as I believe we would have had more for the house and the communication was so much better and more frequent. Dawsons get 2 stars for listing the property and taking some good quality photos.

Daniel · 16 September 2025