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Dawsons reviews

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has 1,720 reviews across eight offices (Swansea, Morriston, Swansea Marina, Mumbles, Killay, Sketty, Morriston and Mumbles) and four platforms, rated 4.7 out of 5 overall. Dawsons Swansea Sales has the most, 375. Checked 9 October 2026.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

340

Reviews on View Agents

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for Dawsons. Each award is assessed separately from the review sites.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Great experience using Dawsons, the whole team were attentive and helpful.

Marion · 12 June 2026 · Dawsons Morriston Sales

Agent replied · 13 June 2026

Thank you so much for your wonderful 5-star review. We are so pleased to hear that you have had a great experience with Dawsons and that you found the whole team attentive and helpful throughout the process. Keeping our clients supported every step of the way is always our goal, so your kind feedback is greatly appreciated, thank you. We look forward to continuing to work with you and helping to ensure everything progresses as smoothly as possible. Thanks again Andrea and the Morriston Sales Team

5/5

Google

Thanks Alex.

Zahid · 10 June 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

Thank you Zahid! Happy we could help.

5/5

Google

Matthew did amazing and getting us our place, communication was great and answered all our questions and even arranged a second viewing for us !

M · 8 June 2026 · Dawsons Swansea Sales

Agent replied · 8 June 2026

Thank you so much for your lovely 5-star review. It’s great to hear that Matthew was able to help you find your new home and that you felt supported throughout the process. Communication is so important when moving home, so to hear Matthew kept you well informed, answered your questions and was able to arrange a second viewing to help you make the right decision is fantastic, thank you for the feedback, I will be sure to pass your lovely comments on to him. Thank you again Jade and the Swansea Lettings Team

5/5

Google

Catherine Downs was amazing during the sale of our house. Always keeping us updated with progress and market trends

Danny · 8 June 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 8 July 2026

Thank you Danny for your kind comments. Keeping you informed and supported during your sale is so important, and we really appreciate you taking the time to share your experience.

5/5

Google

Easy and smooth process throughout lovely staff

Jay · 2 June 2026 · Dawsons Morriston Lettings

Agent replied · 4 June 2026

Thank you so much for your 5-star review and kind comments. We are so pleased to hear that you have found the process easy and smooth so far, and that we as a team made a positive impression. It's been a pleasure helping you through the application process, and we are so pleased that everything has progressed successfully. We look forward to continuing to support you over the coming weeks and helping you settle into your new home. Thank you again for taking the time to leave us your feedback, it really is appreciated. Best wishes, Mia and the Morriston Lettings Team

5/5

Google

Helpful friendly staff; excellent speedy communication by email and phone; helpful advice re sale and re house clearance. Thanks very much!

Gareth · 30 May 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 1 June 2026

Thank you so much for your lovely 5-star review. We are so pleased to hear that you found the team friendly, helpful and easy to communicate with throughout your experience with us. Buying or selling a property often involves many moving parts, it is great to know that our advice and support, including assistance with the house clearance process, helped make things a little easier for you. Thank you again for your kind feedback, it is greatly appreciated by the whole team. Best wishes, Emma and the Mumbles Sales Team

5/5

Google

Great customer service very helpful

Diane · 29 May 2026 · Dawsons Killay Sales

5/5

Google

We were delighted with the professional manner in which the staff at the Marina office dealt with the tenancy and following sale of our property. They were friendly, respectful and extremely knowledgeable in all aspects of business. We would highly recommend their services.

Sybil · 29 May 2026 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Thank you so much for your wonderful 5-star review. We are so happy to hear that you were pleased with the service provided by the Marina team throughout both the tenancy and subsequent sale of your property. Providing knowledgeable, respectful and professional support at every stage is something we pride ourselves on, so your kind comments and recommendation really do mean a lot to us and our future clients. On behalf of the whole Marina team, thank you for placing your trust in Dawsons. Best wishes, Kelly, Laura and the Marina Team

5/5

Google

A superb service from beginning to end. We met Alison from the Sketty Branch at my mum’s house and from the beginning, the personal touch was evident. Professional yet sensitive to our circumstances, Alison was first class. The team at Sketty branch were always contactable and we were kept fully informed throughout. They worked hard in marketing, getting the property listed and online and secured a buyer in no time. What was highly impressive was the sales progression team or should I say Selina.. she was attentive, in communication throughout with me and both solicitors. There is no doubt she secured the final completion in record time and to everyone’s needs. Wow, what a team! Thank you to Alison, the ladies of Sketty Branch and Selina. I had the dream team and would recommend them every time!

V · 28 May 2026 · Dawsons Sketty Sales

Agent replied · 29 May 2026

Thank you so much for your truly lovely 5-star review. Your kind words mean such a lot to Alison, Selina and the whole team here at Sketty. We understand that selling a family home can often be an emotional and important journey, so it’s especially pleasing to hear that Alison’s professional yet sensitive approach helped make you feel supported from the very beginning. It’s also fantastic to hear how highly you thought of Selina and our Sales Progression team, keeping communication flowing and working together to achieve a smooth completion is something we pride ourselves on. On behalf of all of us at the Sketty branch, thank you for placing your trust in Dawsons. It was an absolute pleasure to assist you, and we truly appreciate your recommendation. Thanks again Sharran and the Sketty Sales Team

5/5

Google

Team was very helpful and prompt during contracting and moving in

Deepchand · 27 May 2026 · Dawsons Swansea Sales

Agent replied · 27 August 2026

Thank you for the great feedback! We're glad the team could keep things prompt and helpful throughout contracting and moving in, we really appreciate you taking the time to review us!

5/5

Google

Very helpful staff to help me rent my property out, Kyen has been helping me along the way and sorted any problems I had. Thank you very much

Ben · 26 May 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thanks Ben, really pleased you've felt supported throughout and that any issues have been dealt with quickly and efficiently. We appreciate your feedback!

1/5

Trustpilot

Unprofessional and vastly overpriced

Called to sell a property this morning. Was met with an incredibly arrogant and flippant employee called Alex. Was quoted a fixed fee of £3500 + vat to sell a property worth £80k. A 5% fee. Insane. I walked away.

Alan · 26 May 2026 · Dawsons Swansea Sales

1/5

Google

Rating only, no written review.

Tim · 22 May 2026 · Dawsons Morriston Sales

Agent replied · 27 May 2026

Thank you for your feedback. We are sorry to see your 1-star review, however we are currently unable to identify your details or any recent interaction with our Morriston Sales team from the information provided. We would welcome the opportunity to look into your concerns further and ask that you please contact us directly via email to info@dawsonsproperty.co.uk with more information, including your name and details of your experience, so that we can investigate and respond appropriately. Kind regards, Dawsons Morriston Sales Team

5/5

Google

Clitheroe Branch - Dan Grundy has been very helpful throughout the letting process. All processes explained and kept me informed/updated every step of the way. Thank you Dan, much appreciated.

Christopher · 16 May 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thanks Christopher, your positive review is really appreciated - happy we could be of useful support! All the best.

5/5

Google

Excellent and professional team, especially Dan - very friendly. Would recommend

Muhammad · 16 May 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thank you Muhammad for the recommendation. We’re so pleased you had such a positive experience with us. Wishing you the best!

5/5

Google

We recently closed on my old house and I was so impressed with Charlotte and Ben and everything they did to help push it through. We had some issues with a third party but Charlotte was chasing constantly and advising me of her progress. It …

Clare · 16 May 2026 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 June 2026

Thanks Clare for sharing your positive experience. We are really delighted the support and persistence helped get everything over the line for you. Your recommendation means a lot to us!

5/5

Google

We were delighted with the professional manner in which the staff at the Marina office dealt with the tenancy and following sale of our property. They were friendly, respectful and extremely knowledgeable in all aspects of business. We would highly recommend their services.

Sybil · 13 May 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 14 May 2026

Thank you so much for your wonderful 5-star review. We are so happy to hear that you were pleased with the service provided by the Marina team throughout both the tenancy and subsequent sale of your property. Providing knowledgeable, respectful and professional support at every stage is something we pride ourselves on, so your kind comments and recommendation really do mean a lot to us and our future clients. On behalf of the whole Marina team, thank you for placing your trust in Dawsons. Best wishes, Kelly, Laura and the Marina Team

5/5

Google

Welcoming and polite. Swift response

Blessing · 11 May 2026 · Dawsons Morriston Lettings

Agent replied · 12 May 2026

Thank you very much for your 5-star review. We are so happy to hear that you found the team welcoming, polite and responsive. Providing a friendly and efficient service is something we always strive for, so your kind feedback is greatly appreciated. Best wishes, Laurence and the Morriston Lettings Team

5/5

Google

Dan came to value my property, he was friendly, professional and very efficient. I would highly recommend him and Manning Staintons Beeston.

Simon · 10 May 2026 · Dawsons Killay Sales

Agent replied · 10 August 2026

Thank you Simon for the recommendation. We’re really pleased your experience was such a positive one and appreciate you taking the time to share it. All our best!

5/5

Google

We have had a great service from Emma Hart at Garforth branch. Comms spot on and chasing those things which help the chain to completion make a big difference! Top job and ask for Emma when seeking to buy and sell in Garforth!

Martin · 8 May 2026 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 8 July 2026

Thanks Martin, rerally great to hear you had such a positive experience. We really appreciate your recommendation and are glad everything felt well-managed during your move.

5/5

Google

I would highly recommend this agency. I dealt with Jessica during the process of renting a flat, and she was incredibly helpful throughout. She was also very responsive, often replying to my emails within minutes. On the day of key collection, I was unfortunately delayed due to traffic. The team kindly stayed after the branch had closed to ensure I could still collect the keys and move in that day, which was greatly appreciated. They even walked to the property with me to show me around, going above and beyond what was expected. Overall, a very positive experience and excellent service.

Aleksandra · 5 May 2026 · Dawsons Morriston Lettings

Agent replied · 7 May 2026

Thank you so much for your fantastic 5-star review. We are so pleased to hear that you had such a positive experience with Jessica and the team during your move. Jessica is a real credit to our team, and I know she’ll be especially pleased to hear your kind words about her responsiveness and support throughout the process. I’m also glad we were able to assist on the day of your move, we understand how important those moments are, and we are always happy to go the extra mile to help where we can. On behalf of the whole Morriston Lettings team, thank you for your recommendation. We hope you’re settling in well and wish you all the best in your new home. Best wishes, Laurence and the Morriston Lettings Team

5/5

Google

Unfortunately my husband who was a landlord passed away recently. I had to register with Rent Smart Wales, whose bereavement services are borderline vindictive and repeatedly reduced me to tears. Fortunately Dawson's were so good and helped me every step of the way. Well done Caitlin, Jade and Naomi. I could not have done it without you.

Laura · 30 April 2026 · Dawsons Swansea Sales

Agent replied · 7 May 2026

Thank you so much for your kind words, they truly mean a lot to us. We are really glad we have been able to support you through this very difficult and emotional time after your loss, we feel deeply for you and the family as we have grown to know you all over the time you have been with us. Caitlin, Jade and I are all so pleased we were able to help guide you through the process and make things a little more manageable for you and get your over the RSW line. As long term clients of ours at Dawsons for many years, it has always a pleasure to support you, and we are for you whenever you need us. Please don’t hesitate to pick up the phone at any time, we are always here to help. Take care, Naomi, Jade, Caitlin and all the Swansea Lettings Team

5/5

Google

Kelly and the Dawsons team were helpful and focussed on finding us a buyer. They gave feedback after each viewing, arranged for gas & electric tests and EPC and kept us informed of progress with the management company. They also provided a house clearance team. I would certainly recommend their friendly, expert service.

Amanda · 29 April 2026 · Dawsons Sketty Sales

Agent replied · 29 July 2026

Hello Amanda, Thank you so much for this wonderful 5-star review for Kelly and the team at our Marina branch and for choosing us to offer your property for sale. We are delighted to have found you a buyer and to have been able to assist you with the clearance and certification aspects. It really is great to hear that you would recommend us, I have passed your kind words on to Kelly and the team at the marina branch. Thank you once again for taking the time to leave this wonderful feedback. Warm Regards Kate, on behalf of Kelly and the team at Dawsons Marina.

5/5

Google

Fantastic team and brilliant communications throughout

Oli · 29 April 2026 · Dawsons Swansea Sales

Agent replied · 29 August 2026

Thanks, Ollie, so pleased we finally reached a successful conclusion. We hope you enjoy your new home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

How many reviews does Dawsons have?

Dawsons has 1,720 reviews across its eight offices, rated 4.7 out of 5 overall: 1,348 on Google, 18 on Facebook, 340 on View Agents, 14 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Dawsons office has the most reviews?

Dawsons Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Dawsons Morriston Sales with 338.

Where are Dawsons's offices?

Dawsons Swansea Sales, 11 Walter Road SA1 5NF; Dawsons Morriston Sales, 135 Woodfield Street SA6 8AL; Dawsons Marina Sales Lettings & New Homes, Unit A, Meridian Bay SA1 1PG; Dawsons Mumbles Sales & Lettings, 77 Newton Road SA3 4BN; Dawsons Killay Sales, 419 Gower Road SA2 7AN; Dawsons Sketty Sales, 90 Gower Road SA2 9BZ; Dawsons Morriston Lettings, 134 Woodfield Street SA6 8AL; Fine and Country, 77 Newton Road SA3 4BN.

What do sellers say about Dawsons?

148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.