Every review we hold for the Mumbles office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe sold and bought our new house through Mortimors at Clitheroe in 25/26 and the whole team were fantastic. As is the nature of buying and selling, the process didn’t always run smoothly due to land registry checks and solicitor hold ups. Ben and Charlotte went above and beyond, helping us to feel relaxed and confident in the process, and liaising with all relevant parties. Charlotte especially dealt with SO many queries and delays on our behalf, really pushing to get us over the line by our required date. We want to thank you for all you did in helping us find our dream home. We would highly recommend the whole team at Clitheroe to anyone. Ben, Charlotte, Harrison and the rest of the team are all individually a pleasure to deal with, hard working and extremely knowledgeable! 5 stars isn’t really enough 😊👍
Gizzi · 16 April 2026
Agent replied · 16 June 2026
Thank you for such wonderful feedback! It is fantastic to hear that you felt everything was handled with real dedication and persistence, especially through the delays and complications along the way. We truly appreciate your recommendation and your generous comments about the team. Wishing you well.
★★★★★ 5/5
GoogleMy experience with mortimers has been so pleasant and overall very helpful to my next steps in my life. I met with the team to view a property and Dan was so amazing and could see i was in genuine need of a home for me and my children. He got the process sorted so quick and smoothly and I couldn’t be more thankful to the team, they are extremely positive, speak so pleasantly too you and give reassurance the whole way through the process! You even get a key ring signed by mortimers upon your new property couldn’t thank then enough!
Tegan · 16 March 2026
Agent replied · 16 June 2026
Thank you for the lovely review, Tegan. So pleased everything came together for you and wish you and your family every happiness in your new home.
★★★★★ 5/5
GoogleHad a wonderful experience with Sandra showing us around a property today. We’ve had a lot of experience with estate agents, from either looking to rent, buy, or living in a property that’s for sale with frequent viewings, and Sandra has been the best by a mile. It was refreshing to have such a friendly estate agent who knows so much about the property (when you’re usually met with “I’m not sure”), and she discussed in depth what you could do with the property on a human level without any forced selling, plus a bonus was she had knowledge of the area too. You were great, thanks so much again Sandra!
Danielle · 13 March 2026
Agent replied · 13 May 2026
Thank you Danielle for such wonderful feedback! It’s fantastic to hear the viewing stood out and felt informative, relaxed and genuinely helpful. Experiences like that make all the difference when searching for a home. All our best going forward.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Absolutely amazing experience with Tracie and Jess!
From start to finish, they went above and beyond to make everything smooth and stress-free. There were no problems, no issues, just genuine care and professionalism the whole way through. You can tell they truly care about what they do and about the people they’re helping. It’s rare to come across people who put so much heart into their work, but Tracie and Jess definitely do. I couldn’t have asked for a better experience, they’re simply amazing!
Laura · 13 November 2025
Agent replied · 13 May 2026
Thanks Laura! We are very pleased that you have enjoyed your experience with us, plus your recognition of the team's hardwork is really appreciated. Warm wishes.
★★★★★ 5/5
GoogleThank you for an excellent service in selling the flat. A very professional operation, giving that bit extra! Special thanks to
Sam Singh, Emma Bolton, Alicia Brooker & Claire Bayliss.
Would highly recommend Dawsons, mumbles.
Wyn · 1 October 2026
Agent replied · 2 October 2026
Thank you so much for your fantastic 5-star review and for your incredibly kind words about our Mumbles team.
It’s lovely to read that you were so pleased with the service we provided in selling your flat. We always aim to go that little bit further for our clients, so it’s wonderful to know that you felt we delivered a professional service with that extra level of care and attention.
A special thank you for recognising Sam, Alicia, Claire and myself. It takes a real team effort to get a sale successfully over the line, we are all delighted to see our individual contributions acknowledged.
Thank you again for choosing Dawsons Mumbles and for recommending us so highly.
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleI wanted to write this review as a thank you to Dawsons and especially to one of their agents, James Thimas. Until recently, I was a tenant at a property managed by Dawsons' Mumbles branch. I wanted to express my sincere appreciation for the outstanding service provided by James Thomas, who was responsible for overseeing the property throughout our tenancy of three and a half years.
We are so happy and grateful to James for all the work he’s done.
From the very beginning, James has been an exceptional point of contact, handling all matters between us and the landlord with professionalism, patience, and efficiency. Having rented several properties over the years, I can confidently say that James is by far the best agent we’ve ever had. He was always professional, always polite, kind, and reliable. His work ethic set him apart.
Throughout our tenancy, we had few issues with the property and landlord, and James dealt with these situations in a very professional way. He made sure that our concerns were heard and addressed, keeping us informed every step of the way. His ability to communicate effectively and advocate on our behalf made a big difference to us as tenants.
During the routine property inspections, James was always positive and encouraging, often commenting on how well we maintained the property.
Our tenancy came to an end in mid-January 2025, and unfortunately, the process was not as smooth as we had hoped. The landlord raised claims and demands regarding the condition of the property, many of which were unreasonable and frankly unfounded. James, however, remained fair and objective. He recognised that we had left the property in an even better condition than when we first moved in and took the time to explain to the landlord why her claims were unrealistic and that it wasn’t our fault or responsibility for all of the issues that were raised. Thanks to his professionalism and mediation, the situation was resolved amicably, and we were able to recover our deposit in full.
We can't express enough how grateful we are to James and Dowsons. His integrity, professionalism, and excellent service made a challenging process significantly easier for us.
Because of James, we will not hesitate to recommend Dawsons to family, friends, and anyone looking for a reliable and trustworthy letting agency.
Dian · 8 October 2025
Agent replied · 3 June 2025
Morning Dian
Wow and Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely delighted to hear about your positive experience with James and our Mumbles lettings team over the past three and a half years.
James truly goes above and beyond to provide exceptional service, and we’re so pleased to know that his professionalism, support, and dedication made such a difference during your tenancy. Your kind words mean the world to us, and we’re especially grateful for your recommendation.
Wishing you all the best in your new home.
Kristian and the Mumbles Lettings team
★★★★★ 5/5
GoogleJust want to say a big thank you to Emma, Andrea, Sam and Megan in the Sales Team and also to Claire in the Progression Team at Dawsons Estate Agents in Mumbles who have been brilliant to deal with from start to finish in offering help and advice in selling my property. At every stage throughout the whole process I was kept very well informed and updated. I can highly recommend Dawsons to anyone who is thinking of selling a property.
M · 8 October 2025
Agent replied · 31 August 2025
Good morning
Thank you so much for your wonderful review. I am delighted to hear that you felt so well supported by myself, Andrea, Sam, Megan, and Claire throughout your sale. Keeping our clients informed and confident at every stage is really important to us, so it’s lovely to know that made a difference for you. Your recommendation means a great deal, thank you again for choosing Dawsons.
Emma and the Sales team at Dawsons Mumbles
★★★★★ 5/5
GoogleDawsons do a lot of work for me managing my rental properties. Recently they sold a house for me and from beginning to end they were exceptional. Thanks to Emma, Andrea, Sam and Claire in the Mumbles office for their hard work.
Tim · 17 July 2026
Agent replied · 20 July 2026
Thank you so much for your fantastic 5-star review and for your continued support of Dawsons. It has been a pleasure to assist you over the years with both the management of your rental properties and, more recently, the sale of your property. We are so happy to hear that your experience with our Mumbles Sales team was exceptional from start to finish.
Thank you also for your kind words about myself and the team: Andrea, Sam and Claire. I will be sure to pass your comments on to the rest of the team, they will be thrilled.
We truly value the trust you place in both our Lettings and Sales teams, and we look forward to continuing to support you with your property portfolio for many years to come.
With thanks,
Emma (Mumbles Sales) and Rhodri (Mumbles Lettings)
★★★★★ 5/5
GoogleWe recently closed on my old house and I was so impressed with Charlotte and Ben and everything they did to help push it through. We had some issues with a third party but Charlotte was chasing constantly and advising me of her progress. It …
Clare · 16 May 2026
Agent replied · 16 June 2026
Thanks Clare for sharing your positive experience. We are really delighted the support and persistence helped get everything over the line for you. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleGreat service from Emma and her team in Mumbles office. They are all very friendly, knowledgeable and approachable and answered any queries that we had swiftly. Also a huge thanks to Claire for liaising between solicitors (which wasn’t always easy). She was amazing and was great at chasing things up. Thank you to you all, very happy with their service.
Karen · 6 October 2025
Agent replied · 20 March 2026
Thank you so much for taking the time to leave such a wonderful review over the weekend. I am so pleased to hear that you found the whole team here in our Mumbles office friendly, approachable, and helpful throughout your journey. I’m especially pleased that Claire’s hard work in keeping everything on track made such a difference for you, I’ll be sure to share your kind words with her. It means a great deal to us to know that you’re happy with the service you received, and we wish you all the very best for the future.
With thanks again
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleDawsons in Mumbles have been brilliant from start to finish . Never having had to sell a house before, they guided me through what turned out to be a lengthy process made more complicated by a family bereavement. Emma and her team ,especially Claire, have been fantastic , and I wouldn’t hesitate to recommend Dawsons as Estate Agents.
Lynne · 8 October 2025
Agent replied · 20 March 2026
Thank you so much for your kind words and for taking the time to share your experience. We are so pleased that Claire, and our team here at Mumbles were able to guide you through what we know was a challenging and emotional process. Your trust in us means a great deal, and it’s wonderful to hear that you would recommend Dawsons to others. Wishing you all the very best for the future.
Thank you again
Emma and the Dawsons Mumbles Sales Team
★★★★★ 5/5
GoogleClitheroe Branch - Dan Grundy has been very helpful throughout the letting process. All processes explained and kept me informed/updated every step of the way. Thank you Dan, much appreciated.
Christopher · 16 May 2026
Agent replied · 16 June 2026
Thanks Christopher, your positive review is really appreciated - happy we could be of useful support! All the best.
★★★★★ 4/5
GoogleI recently sold a property through Dawsons Mumbles Office. I found Emma, Claire and the team very professional, caring, helpful and supportive throughout the process. I would certainly recommend them to others looking to sell a property.
Elaine · 20 March 2026
Agent replied · 20 March 2026
Thank you so much for your lovely 5-star review. We are delighted to hear that you felt supported by myself, Claire and the team throughout your sale, it really matters to us to know this.
It’s especially nice to receive such kind feedback on International Happiness Day, and knowing we have helped make your experience a positive one certainly makes us smile!
Thank you for your recommendation and for trusting us with your sale. Wishing you all the very best for your next chapter.
Have a lovely weekend
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleVery helpful staff to help me rent my property out, Kyen has been helping me along the way and sorted any problems I had. Thank you very much
Ben · 26 May 2026
Agent replied · 16 June 2026
Thanks Ben, really pleased you've felt supported throughout and that any issues have been dealt with quickly and efficiently. We appreciate your feedback!
★★★★★ 5/5
GoogleWe have had a number of viewings and Sandra has been most helpful … we have not felt rushed and she has been able to answer the many questions that we have asked … Thank you Sandra
Karen · 13 March 2026
Agent replied · 13 May 2026
Thanks Karen for the positive feedback. It’s great to hear your viewings felt relaxed and informative, with all your questions answered. Sending our best!
★★★★★ 5/5
GoogleFantastic estate agents and lovey team. Claire, Emma, Andrea and everyone in the team were so lovely and helpful during our whole house buying process and would thoroughly recommend them. Thank you so much!
Skye · 25 March 2026
Agent replied · 22 April 2026
Thank you so much for your wonderful 5-star review. It’s lovely to hear that you had such a positive experience with Claire, Andrea and the rest of the team throughout your house buying journey.
We always aim to make the process as smooth and supportive as possible, so your kind words really do mean a lot to all of us as a team and as the wider brand. Thank you for your recommendation and for choosing Dawsons, we wish you every happiness in your new home.
Best wishes,
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleExcellent service from Megan Noel at the Dawson’s Mumbles branch. Megan has been very helpful, communication has been prompt and clear with a warm and friendly manner. Many thanks Megan!
Bramble · 8 April 2026
Agent replied · 22 April 2026
Thank you so much for taking the time to leave your feedback and kind words for Megan at our Mumbles branch, your review makes for a lovely read and I have passed your words on to Megan and the team at Mumbles.
Thank you again,
Kate
on behalf of the Mumbles team.
★★★★★ 4/5
GoogleDawsons were great selling our property for the full asking price in 10 days with the sale completing in just over three months. As a result we might always wonder if the price was to low and feel that knowing they could sell it so easily their fees were to high. We experienced some frustration in the lack of continuity of contacts from initial instruction to completion. We also had a problem with the sale board indicating the wrong message.
Edward · 4 February 2026
Agent replied · 20 March 2026
Thank you for taking the time to leave us a review and for highlighting the positive outcome of your sale. Achieving the full asking price within just 10 days and completing in a little over three months is something the Mumbles sales team works very hard to deliver, and we’re pleased this was your experience.
I appreciate your honesty regarding pricing and fees. When a property sells quickly and for a strong price, it can naturally prompt those questions. However, this result is very much down to the strategy, market knowledge, and proactive approach of the team, from accurate pricing advice and targeted marketing to effective negotiation and progression through to completion.
We are sorry to hear that you felt a lack of continuity at times. While our team-based approach ensures momentum is maintained throughout the sale, I understand how important clear communication and familiar points of contact are, and this is something we continually work to refine. I also apologise for the confusion caused by the sale board and appreciate you raising this.
Thank you again for trusting Dawsons with your sale and for your feedback, which we value greatly. I wish you every success in your next chapter.
Kind regards,
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleI can’t recommend Dawsons Estate Agents highly enough.
They did a fantastic job of selling my house. It was straightforward and very well managed from start to finish.
The team were professional, friendly and always kept me updated throughout the sale.
A big thank you to everyone at the Mumbles office.
Morgan · 4 September 2026
Agent replied · 19 August 2026
Thank you so much for your wonderful 5-star review and for your recommendation.
We are so happy to hear that your experience with the Mumbles team was such a positive one and that the sale of your home was straightforward and well managed from start to finish. Providing professional, friendly service and keeping our clients informed throughout the process is something we pride ourselves on, so it’s lovely to know this was reflected in your experience.
On behalf of the whole team, thank you for placing your trust in Dawsons.
Your kind words are really appreciated by the team, thank you.
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleWe have been looking for a property in the area for a few months. Last Friday a new property, just what we had been looking for, came on the market. Thanks to Tracie's friendly and superb proactive approach a week later we have had our offer accepted!
Sue · 13 September 2025
Agent replied · 13 May 2026
This is great to hear Sue, all the best going forward. Thanks!
★★★★★ 5/5
GoogleA huge thank you to Mia for all her help with my mum’s purchase. She has always been available and willing to help. It was not the most straightforward of processes but her help has been invaluable.
Vicky · 16 November 2025
Agent replied · 16 June 2026
Thanks Vicky! Pleased we could support your Mum's purchase, wishing you well.
★★★★★ 5/5
GoogleFrom start to finish Mannings were first class professional and friendly. They sold my house within 4 days and guided me expertly through the process. Special thanks to Cody Phoebe Jessica and James. I highly recommend Mannings.
Terry · 13 November 2025
Agent replied · 13 May 2026
Thanks Terry! Delighted you would recommend us.
★★★★★ 5/5
GoogleExcellent and professional team, especially Dan - very friendly. Would recommend
Muhammad · 16 May 2026
Agent replied · 16 June 2026
Thank you Muhammad for the recommendation. We’re so pleased you had such a positive experience with us. Wishing you the best!
★★★★★ 5/5
GoogleThank you for your professionalism, guidance, and compassion. Navigating the sale of my mum’s house while grieving and living in Australia was incredibly challenging, but you made the process so much easier.
Jules Elliott
Julie · 20 October 2025
Agent replied · 20 March 2026
Thank you so much, Jules, for your kind and heartfelt words. We truly appreciate you taking the time to share your experience, especially given how difficult this time must have been for you. It was a privilege to help guide you through the sale of your mum’s home, and I’m so pleased we could make things a little easier from afar. Sending our very best wishes from all of us here at Dawsons Mumbles.
Warm regards,
Emma
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