Dawsons Swansea Lettings reviews

★★★★★ 1/5

Google

Viewed a house to rent a couple weeks ago the agent Jessica was lovely however after jumping through numerous hoops and being strung along four days before move in date they rejected the application even after passing the referencing section on my own and also then further adding a guarantor at the letting agents request. In addition they lost documents three times and I had to repeatedly send the same document at least four times to ensure my application had everything they needed. I think the fact they rejected my application four days before move in date is utterly ridiculous and unacceptable when I had been approved and everything had already been signed it is disgusting.

Alex · 27 June 2026

★★★★★ 5/5

Google

Like many of the amazing reviews they receive, my experience was exactly the same. George and his team were always lovely and incredibly prompt at every stage of the purchase. As a buyer, I could see their communication throughout the process, and it was clear how supportive and reassuring they were to my seller. I only wish I had known them when I was a landlord, I would have happily worked with them and continued my business! Their professionalism made the whole transaction smooth and stress-free, and I would highly recommend them.

Kahori · 30 April 2026

★★★★★ 5/5

Google

Hiten was the estate agent on the house I just bought. It was a lengthy and complex conveyance, and had it not been for Hiten's approach, it would have been a longer more stressful process. Hiten was professional, proactive and highly responsive. Even though clearly he was working in the sellers best interests, he dealt with all parties fairly and appropriately. When we come to sell the property we would be happy to work with him and the estate agents again. Thank you! Krish and Ben

Krishmeela · 31 March 2026

★★★★★ 5/5

Google

I had a great experience with Elements Properties and Freddie, who I dealt with throughout my property search. He arranged a couple of viewings, was always friendly, professional and responsive and took the time to answer any questions I had. I really appreciated all of his help and would happily recommend Elements Properties to anyone looking for a reliable estate agent.

Maria · 10 July 2026

★★★★★ 5/5

Google

George is an outstanding estate agent. He navigated all the ups and downs of the selling process with great aplomb and steered us calmly through to a successful conclusion. He doesn’t waste time overselling, his estimates are spot on and you can trust them absolutely. He and his team deliver a service which is way beyond any of their competitors. Thank you Element!

Anne · 30 April 2026

★★★★★ 5/5

Google

Kelly was brilliant getting everything set up for me to start a rental contract for a studio apartment. She set everything up in just a day! Super efficient, and she gave me lots of information to make my choice. Thanks Kelly!

Jessica · 13 August 2026

★★★★★ 5/5

Google

My experience with Letting Manager’s Danny has been outstanding. From the very beginning, he demonstrated a high level of professionalism, reliability, and dedication. The service provided was prompt and efficient, with all my questions answered quickly and clearly. Thanks to his excellent organization and guidance, the process of renting my new home was completed smoothly, without delays and with full transparency. I would highly recommend Letting Manager’s Danny to anyone looking for professional and trustworthy support in finding and renting a property.

Georgios · 30 September 2025

★★★★★ 5/5

Google

In my own experience I have nothing but praise for Angel and the team for the advice and great customer service they provided me when dealing with the auction process selling a property. From initial contact through to completion , she explained every detail and provided advice so that I could make an informed decision without any sales pitch or pressure. Very easy to talk to and a credit to her profession and I would not hesitate to seek Dawson's out if I ever need an agent again. Thank you.

Mike · 16 September 2025

★★★★★ 1/5

Google

Absolutely disgraceful handling of a serious safety issue by Dawsons. A roof leak at my friend’s rented property was reported, and Dawsons promised it would be repaired on 3 September. That promise was not kept. The leak has now deteriorated to the point that water is entering close to the electrics. My friend cannot safely use the electricity or remain in her home and has been forced to leave. Despite repeated emails to the lettings department and escalation to senior management, Dawsons has failed to provide any substantive emergency response, contractor attendance time or clear plan for making the property safe. They have also refused to provide the landlord’s contact details, leaving the tenant unable to contact the person legally responsible for her home. The matter has now had to be reported to Swansea Council’s Private Sector Housing Team, Rent Smart Wales and local councillors, all because Dawsons seemingly could not manage the basic responsibility of responding urgently when a tenant’s home became potentially electrically unsafe. I suspect Dawsons will find time to respond publicly to this review before it finds time to repair the leak. If so, that will say everything about its priorities. I will update this review if Dawsons finally takes meaningful action.

Amy · 16 September 2026

★★★★★ 5/5

Google

Absolutely outstanding service! I couldn’t be happier with my flat refurbishment, everything was handled perfectly from start to finish. Tim was fantastic throughout, professional, friendly, and always went the extra mile to make sure every detail was spot on. The quality of the work is excellent and the whole experience was smooth and stress-free. I’d highly recommend Tim and his team to anyone looking for a reliable, top-quality service!

Stuart · 30 November 2025

★★★★★ 5/5

Google

Danny was incredibly supportive from the very beginning. He helped us secure the property within just one week and guided us through the process smoothly. He answered all our questions, was always approachable, and acted quickly whenever …

Karina · 24 July 2026

★★★★★ 5/5

Google

My experience with Element was exceptional. Element handled both the sale of my property and my purchase and in both cases were outstanding in all aspects. The sale of my property was a sensitive one as it was my family home for the last 47 years, it was dealt with compassion and professionalism. I was kept informed every step of the way on how both my cases were progressing. A huge thank you to George, Ejiro & Hiten as well as the rest of the team who were so friendly and warm towards me and went above and beyond to make sure everything ran smoothly. Thank you Element!

Luisa · 31 July 2025

★★★★★ 5/5

Google

Cannot recommend Element enough! George and Hiten were amazing, sold our flat super quickly with multiple offers on it, were responsive and professional throughout, and were even helping move things along on completion day. We had previously listed with a large chain who got us absolutely no where, and then we got back in touch with George - we should’ve gone with element all long!

Abbie · 30 November 2025

★★★★★ 5/5

Google

My two flatmates and I worked on finding an apartment with Danny. He played a truly vital role in the process of securing our apartment. The communication with him was impeccable and helped a lot in what can often be a very stressful and difficult process. All in all, Danny made a big difference in our choice of renting the property linked to his agency instead of another; and we couldn’t be happier with our decision!

Inès · 31 July 2025

★★★★★ 5/5

Google

Rosie was fantastic today. Really helpful and informative on the phone, and felt like she was working with us rather than just for the landlord. Great show around, where she was engaging and able to answer all of our questions.

Louise · 3 June 2026

★★★★★ 5/5

Google

Massive thanks to George and Hiten from Element Property for helping us sell our flat! Unlike other traditional estate agents, they truly valued the work we’d done to our property and recognised its potential. Their professional and friendly approach, combined with regular updates, made the whole process smooth. We were very happy with the price they achieved for us. Definitely the best London estate agents we’ve ever dealt with, highly recommend their service!

Soramist · 31 July 2025

★★★★★ 5/5

Google

Danny has been absolutely amazing throughout our moving process. He was so helpful and went above and beyond to make everything as smooth as possible, even helping us with requests we had without hesitation. His communication was always quick and friendly, and he made what could have been a stressful process really easy. We’d definitely recommend Danny and the team at Element to anyone looking to move!

Chynna · 30 September 2025

★★★★★ 5/5

Google

This was our first time letting a property, and Danny A made the entire process seamless from start to finish. He was professional, approachable, and always ready to help with any questions we had. When Danny was on annual leave, his colleagues stepped in seamlessly. They were just as helpful and easy to deal with. We really appreciated the support from the whole team and would happily recommend them.

Vanessa · 31 August 2025

★★★★★ 5/5

Google

We worked with George as our estate agent, and we couldn't be happier with the experience. His knowledge of the market and attention to detail helped us in buying the property. George was always responsive, keeping us informed at every step, which made the process smooth and stress-free. We truly appreciate his dedication and professionalism. Thank you, George, for all your hard work!

Aleyna · 31 July 2025

★★★★★ 5/5

Trustpilot

Well done Dawsons Stalybridge

We have just sold my late mother-in-law’s property through there Stalybridge branch and can honestly say there service has been superb from start to finish at a very difficult time As both Myself and my wife have full time jobs we could not conduct viewings so we left it to Dawsons to do this. I have got to say everything was arranged with the utmost professionalism And there were at lot of viewings feedback was excellent and the house sold in a matter of weeks at a price a lot higher than we expected Big shout out to Leah and all the team at Dawsons Stalybridge Kind regards Lea and Megan

Lea · 3 December 2025

★★★★★ 5/5

Google

I have had an amazing experience with this agency at the hands of Danny. From the moment we contacted to view the property, we have had be treated with constant communication and support. Having rented in London for the last four years, this is by far the best experience I have had. I cannot recommend Danny and Elements enough.

Alice · 31 July 2025

★★★★★ 5/5

Google

Cos and the team were amazing from start to finish! Cos really made applying for a mortgage so much easier and he was always available to help whenever we had questions about anything. Great communication and very quick to get everything done. I would highly recommend Cos and his team if you need a mortgage. Thank you Cos!

Ashley · 31 July 2025

★★★★★ 5/5

Google

The best experience I have ever had with an agent in London. Would highly highly recommend. Josh has been incredibly helpful and friendly. Quick to respond, great website, and a very friendly team in North London. The welcome box was such a nice gesture on moving in. Everything has been dealt with very smoothly and professionally. Thanks Element!

Mim · 31 July 2025

★★★★★ 5/5

Google

My collaboration with Mr. Danny was excellent. He demonstrated a high level of professionalism, reliability, and consistency at every stage of the process. His expertise and dedication played a decisive role in the successful completion of our cooperation. I highly recommend him to anyone seeking trustworthy real estate services. Thank you Danny.

Georgia · 30 September 2025