Trusted Agent profile · Swansea
Verified
★★★★★
274 reviews across 2 platforms
15 Walter Road, Swansea, SA1 5NG
Dawsons's office in Swansea, at 15 Walter Road, is rated 4.4 out of 5 across 274 reviews on two platforms, including 260 Google reviews rated 4.5.
Situated in the heart of Swansea city centre, a call or visit to our office on Walter Road is a must for those looking to live within a short distance of the city, or maybe looking for properties with picturesque views over the bay or indeed those looking to speculate in the rental sector given the close proximity of both university’s campuses including the recent SA1 and bay development sites. We are fortunate to offer a wide variety of properties ranging from Victorian/Edwardian properties in the ever popular Brynmill and Uplands area’s through to Cwmdonkin, which of course is the birth place of Dylan Thomas, then out to the outskirts of the city centre where you will find a wonderful mix of properties ranging from traditional to contemporary modern. For everyday life a whole variety of goods and services can be found within the city centre along with a host of leisure activities ranging from walks along the sea front, visits to our museums, or just taking advantage of the many beautiful parks we have, the list is endless. Overall Swansea can offer any discerning buyer a rich lifestyle for City and coastal living. Dawsons is independently owned by three partners and enjoys the entrepreneurial advantages true independence brings, whilst offering a full range of commercial and residential services to our clients, The wide-ranging experience, expertise, and age spread throughout the Dawsons team is a key factor in our success. Dawsons celebrated 30 years in business in 2021, winning numerous accolades through the decades, 2023 being no exception with all our branches being awarded exceptional rating in both Sales & Lettings in this year's EA Masters (Estate Agents Masters), estate and letting agent of the year at the Property Reporter Awards and more recently achieving community champion of the year alongside Best Regional Agent at the Relocation Agent Network (RAN) Awards in November 2023. Our clients can be reassured our service is of the highest standard and our long-standing commitment to our community is at the heart of Dawsons, All Things Property. 2023 has seen Dawsons achieve DOUBLE GOLD for both Sales and Lettings for the 5th consecutive year, sealing our service and brand as ‘consistently exceptional’, and awarded the DOUBLE GOLD listing in the 2024 Best Estate Agent Guide (BEAG).
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleLou has been very helpful and attentive, answering a lot of questions that I had. She helped give me a lot of peace of mind whilst moving away.
Hi Hong, thank you so much for the wonderful review! Moving away can definitely be a stressful time, so we are thrilled to hear that Lou was able to answer all your questions and give you some peace of mind. We will be sure to pass your kind words along to her.
5/5
GoogleGreat experience so far. Freddie has been so helpful with our move. Super attentive and easy, quick communication. :)
Thank you so much for the kind review, Amisha. We’re thrilled Freddie made your move easy with attentive service and quick communication. We’ll be sure to pass your praise along to him. If you need anything else as you settle in, we’re here to help.
5/5
GoogleFrom the very start of my moving journey I spoke Laurence, he was absolutely amazing at keeping me informed, sorting issues very quickly. I feel he went over and above with everything just to ensure I was happy and everything was moving forward for the tenancy. I can't thank him enough for everything he has sorted the last week. So thank you so much Laurence, couldn't of done this without such a good letting agent ☺️
Good Afternoon Danielle Thank you so much for taking the time to leave this lovely 5-star review for Laurence in our Swansea Lettings office, We work hard to provide a fantastic customer experience and service and we are absolutely delighted to have delivered this. If you require any assistance during your time in the property please dont hesitate to come back to us. Kind Regards Jade and the team at Swansea Lettings.
5/5
GoogleHiten and the team were so great - very responsive, understanding and helpful in answering questions. Thank you!
Thank you, Anna! We’re thrilled Hiten and the team were responsive and helpful. We appreciate your kind feedback and are glad we could answer your questions. Please reach out anytime if you need anything in the future.
5/5
Google10/10 on customer service. I rented a studio in Chalk Farm for a year and ended up staying for three - fantastic location, safe, excellent use of space, the most comfortable bed, very bright with massive windows, excellent central heating and hot water, ample storage and large fridge, quiet neighbours, it felt like home. The welcome hamper was such a lovely touch. Josh handled all the contract-related communication from start to finish, and Russell the maintenance side. I couldn't have asked for better! Both extremely responsive and efficient, very friendly, professional and approachable. They respect privacy and confidentiality, which is very important for me. 5 stars as well for the landlord who treats even the smallest issue seriously and likes to keep the properties in order. I will not hesitate to rent from them in the future. Highly recommended! Thank you for the most amazing tenancy so far. Adriana (flat 2)
Hi Adriana, thank you for taking the time to share such a thoughtful review. We’re really glad the Chalk Farm studio felt like home and that you appreciated the space, warmth, and the way Josh and Russell handled things. It’s also great to hear you felt the privacy and professionalism in our approach. We’ll pass along your kind words to the team and landlord. If there’s anything else you need as you continue your tenancy, just let us know.
5/5
GoogleI highly recommend Danny and the lettings team at Element. They made the whole process smooth from my initial enquiry onwards, and have always been quick to respond with clear, helpful answers to any questions.
Thank you for sharing your experience. We’re glad to hear the letting team could make the process smooth and provide quick, clear answers. Your recommendation means a lot to us. If there’s anything else you’d like assistance with, please don’t hesitate to reach out.
5/5
GoogleBrilliant experience so far! Freddie has been great, very communicative and informative which is super helpful!
Thank you so much for the kind words, Lucy! We're delighted Freddie has been communicative and informative, and we'll be sure to pass your praise on to him. If you need anything else as you continue your experience, we're here to help.
1/5
TrustpilotAbsolutely disgraceful handling of a…
Absolutely disgraceful handling of a serious safety issue by Dawsons. A roof leak at my friend’s rented property was reported, and Dawsons promised it would be repaired on 3 September. That promise was not kept. The leak has now deteriorated to the point that water is entering close to the electrics. My friend cannot safely use the electricity or remain in her home and has been forced to leave. Despite repeated emails to the lettings department and escalation to senior management, Dawsons has failed to provide any substantive emergency response, contractor attendance time or clear plan for making the property safe. They have also refused to provide the landlord’s contact details, leaving the tenant unable to contact the person legally responsible for her home. The matter has now had to be reported to Swansea Council’s Private Sector Housing Team, Rent Smart Wales and local councillors, all because Dawsons seemingly could not manage the basic responsibility of responding urgently when a tenant’s home became potentially electrically unsafe. I suspect Dawsons will find time to respond publicly to this review before it finds time to repair the leak. If so, that will say everything about its priorities. I will update this review if Dawsons finally takes meaningful action.
4/5
GoogleElement were very supportive of us as first time student renters, answering any and all questions we had, and providing plenty of information. They continue to be quick to reply and are very on top of maintenance, providing a service that makes it quick and easy to contact trusted engineers.
Hi, Grace. Your feedback is highly appreciated. Thank you for the review! 😃 …
5/5
GoogleThe team at Brockenhurst Basingstoke have been fantastic from start they were assisting throughout the purchase, the move and finding us a suitable tenant Lou has been absolutely brilliant about being present for every single viewing …
Thank you for taking the time to share such a lovely review. We’re delighted to hear that the Basingstoke team made your experience smooth from start to finish, and that Lou’s dedication and attention to detail stood out throughout the … More
5/5
GoogleDanny was very efficient from day 1, he helped my daughter and her friend with rented accommodation. He responded very quickly to messages, even out of hours and explained the process clearly. I am happy that Element are managing the property on behalf of the landlord
Thank you for your review. We're delighted Danny provided efficient service and clear communication for your daughter's accommodation needs.
5/5
GoogleWow Phoebe is exellent ,kind, happy very bubbly so helpful takes all the stress away from me the client Jackie and for my dad William. His house auctioned last week.got a great price for dad's house so happy . And also great staff lowri and Alex for the viewings they did on my dad's house. . I will recommend Dawson's and the staff to anyone . Thank you so much Jackie
Hi Jackie, Wow, thank you so much for your 5 * review and kind words. We are thrilled to hear that you had such a positive experience with us. Phoebe, Lowri, and Alex will be delighted to know that their efforts made a significant difference for you and your dad, William. We always strive to provide the best service and it’s fantastic to hear that we were able to help make the process as stress-free as possible and of course a successful sale for you. Your kind words and recommendation mean the world to us. Thank you for choosing Dawsons, and please don’t hesitate to reach out if you need any further assistance in the future. Best wishes, The Swansea Sales & Auction Team
5/5
GoogleHiten went above and beyond over the course of many months to coordinate our two sales, purchase and lease extension, and dealt amazingly with my anxiety at every step in the process! Great rates, incredible service, and endlessly kind and patient. Could not recommend him highly enough!
Hi, Laura. We are thrilled to learn that you had a positive experience with us! 😀 …
5/5
Googlebooking for viewing was so easy. very straight forward. our agent Danny is such professional, he knows what his client want and explained the process in a way that we could understand. he is very helpful and open to answering our querries. more clients for you Danny!
Thank you for sharing your positive experience. We're glad to hear that the booking process was straightforward and that Danny provided clear and helpful guidance. We'll be sure to pass along your kind words to him. If there's anything else we can assist with, please feel free to reach out.
5/5
GoogleWe are first time buyers and Hiten and the team were helpful throughout the process. They were always available to answer any questions and managed the relationship between us and the sellers really well. I'd recommend the team to anyone buying or selling in the area.
Hi, Matt. Your feedback is highly appreciated. Thank you for the review! 😃 …
5/5
GoogleGeorge has been great all the way through the process, and his guidance has been precious from the first visit until completion! Thanks to him our purchase has been fast & seamless which is all you can hope for in this scenario! Thanks again George !
Thank you for sharing your positive experience. We're glad to hear George could assist you effectively throughout the process. We appreciate your kind words and are happy it was a smooth journey for you. If there's anything else we can do, please don't hesitate to reach out.
5/5
GoogleWe worked with Danny from the team, he was so quick to book a viewing for us, and get our renting offer accepted within a day. Top professional from beginning to the end and goes the extra miles for their clients. Highly recommend.
We are pleased to hear Danny provided excellent service and secured your rental quickly. Thank you for recommending us.
5/5
GoogleMy time at Park Buildings has been very comfortable, and very convenient. Sadly now I have finished my studies I have to move out, would happily stay here otherwise. Dawsons have always been helpful, easy to deal with, and quick to respond to any queries or issues. They have been a pleasure to deal with.
Hello Tony Thank you for taking the time to leave this 5-star review for our Swansea lettings office, we do pride ourselves on delivering an excellent customer service and experience at all times and so are so very grateful for you taking the time to leave a review of your experience. Kind Regards Jade and the team at Swansea Lettings.
5/5
GoogleWe recently sold our flat with Element, after having it on the market last year with a larger agency, that did not result in a sale. We felt that our property wasn’t sold particularly well and we would be able to sell fairly easily, partnering with the right agents. George and Hiten from Element, agreed, and took on our flat. They were fantastic throughout the process, got plenty of viewings and took the time to research the flat and the area, making it a very easy and enjoyable sale. They were always happy to answer all of our questions, and were highly communicative throughout. We sold within the first month of listing and they were fantastic up until completion. Would recommend to anyone and everyone! Thanks!
Thank you for sharing your experience. We’re glad to hear George and Hiten provided attentive guidance and strong communication, and that the sale went smoothly from listing to completion. It’s great to know the team’s research and approach helped secure a quick sale for you. We appreciate the kind recommendation and wish you all the best in your next steps.
5/5
GoogleCouldn't have been happier with this agency! From the first time we met George, who showed us around the property that is now our home, we felt very much at ease and confident in his knowledge of the property and the area. From then on the agency kept us updated on the purchase and anything that could be done from either side to keep the process moving. Hopefully we won't be moving for a long time, but if we were would definitely use this agency.
Thank you for sharing your experience. We’re really glad George helped you feel at ease and that you felt well supported throughout the process. It’s great to hear the updates were helpful and that you’d consider us again in the future. Wishing you all the best in your new home.
5/5
GoogleAbsolutely incredible service. We used Element to sell our property. From start to finish they were helpful, respectful, honest, objective and highly professional. We've dealt with loads of agents over the years for sales and purchases. But element were genuinely superior. Right from the first meeting they were amazing. Hiten, our contact was incredible. Calm, polite and knowledgeable. They helped me.oreaent my house and bought forward multiple well placed buyers, achieving a ove asking price without a week of listing. They gave me advice and confidence right through the sale and helped me make some sensible choices on my onward purchase too. Their philosophy makes them different and they live up to it. And are great value. They are also very proactive in the community, generously sponsoring local schools and nurseries. I can't recommend high enough.
Thank you for sharing such a thoughtful review. We’re glad to hear our team, especially Hiten, was able to support you with clear guidance and a smooth process from start to finish. It’s great to know the strategy helped you achieve multiple strong offers and a sale that met your goals. We also appreciate your kind words about our community involvement. If there’s anything else you’d like to discuss or any additional support you need in the future, we’re here to help.
5/5
GoogleRecently moved into a new home through Brockenhurst letting agency . Rosie was part of the process from the first viewing right through to moving in and even after settling in , she has been a constant help, a quick response and has made …
5/5
GoogleDanny and the Elements team made the process of signing for our new flat easy and painless! Danny was very responsive and supportive throughout the process - couldn’t have asked for a better experience with them. Excited for moving day!
Hi, thank you for sharing your experience with Danny and the Elements team. We’re glad to hear that the process was smooth and that Danny’s support made a difference. Wishing you all the best with your upcoming move.
5/5
GoogleDanny and Sarah were amazing throughout my tenancy with element properties. Even when I moved out deposit was released in no time! 100% recommended
Thank you for sharing your experience. We’re glad Danny and Sarah could make your tenancy and move-out process smooth, and that the deposit was handled promptly. We appreciate the recommendation and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dawsons's Swansea office has 274 reviews across two platforms: 260 on Google, 14 on Trustpilot (across the whole business).
Dawsons Swansea Lettings is rated 4.4 out of 5 across all 274 reviews, and 4.5 out of 5 on Google from 260 reviews.
Dawsons Swansea Lettings, 15 Walter Road, Swansea, SA1 5NG.
