Every review we hold for the Swansea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleUnfortunately my husband who was a landlord passed away recently. I had to register with Rent Smart Wales, whose bereavement services are borderline vindictive and repeatedly reduced me to tears. Fortunately Dawson's were so good and helped me every step of the way. Well done Caitlin, Jade and Naomi. I could not have done it without you.
Laura · 30 April 2026
Agent replied · 7 May 2026
Thank you so much for your kind words, they truly mean a lot to us.
We are really glad we have been able to support you through this very difficult and emotional time after your loss, we feel deeply for you and the family as we have grown to know you all over the time you have been with us. Caitlin, Jade and I are all so pleased we were able to help guide you through the process and make things a little more manageable for you and get your over the RSW line.
As long term clients of ours at Dawsons for many years, it has always a pleasure to support you, and we are for you whenever you need us. Please don’t hesitate to pick up the phone at any time, we are always here to help.
Take care,
Naomi, Jade, Caitlin and all the Swansea Lettings Team
★★★★★ 5/5
GoogleI came to Element in frustration and skepticism after 4 other agents had failed to sell my desirable flat in a good location. Ejiro and Hiten got the job done with the minimum of hassle and for an affordable price - I am very grateful
Peter · 24 July 2026
Agent replied · 31 July 2026
Thank you, Peter. We're delighted Ejiro and Hiten were able to sell your flat quickly and affordably after previous setbacks. We appreciate your trust and kind words. If you need anything in the future we're here to help.
★★★★★ 1/5
GoogleWe have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they said the landlord did not want to give us the flat ‘because of the baby.We faced at second time today.Just like they say "if we have babies we should sleep on the road."
At least they did not get a single call about available flat when we go to the office in next time.
We are facing difficulties carry a newborn baby and paid for taxies went to the location on time.but who care?they don't. After went to the location they always simply said the landlord did not want to. Why can't you talk to the landlord and give the right details without harassing the customer?
If you staff have such a bit of knowledge, the customer will not be inconvenienced and this kind of bad review will not be posted.
Please make sure at least not to harass your future customers and be responsible. anyway the worst service I ever used.👎
Nadeesha · 5 October 2025
Agent replied · 28 May 2025
Good afternoon
Thank you for your feedback and comments. Our agents are extremely mindful when discussing options of lettings, with prospective tenants. We had discussed on various occasions if children were moving with you, so we could in turn recommend suitable properties for you to view.
After discussions with a number of staff, we established that most of our one bedroom apartments, were not available or suitable for families, due to block management stipulations and landlords preferences. We are sorry we did not having anything suitable for you at this time. We wish you all the very best of luck in your property search.
From
Jade and the Swansea Lettings Team.
★★★★★ 1/5
GoogleAvoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some of the properties but would never give these agents a penny of my money out of principal now. Live next door to their building and tried to go in for help that was even worse- staff are so unfriendly and uncaring can’t imagine what it must be like to actually rent with them. Please look elsewhere
Jack · 2 October 2025
Agent replied · 2 May 2025
Good morning Jack
We would really like the opportunity to discuss this review further with you so we can establish the branch, team that you refer to, to be able to look into this further ASAP. If you could please email info@dawsonsproperty.co.uk or call 01792 633267 we would really appreciate your time today.
With thanks
Naomi - Marketing
★★★★★ 5/5
GoogleGethin was great help, really friendly and formative thank you
Jasmine · 8 April 2026
Agent replied · 15 April 2026
Thank you so much for your 5-star review and kind comments.
It’s great to hear that you found Gethin so helpful, friendly and informative, I know he will really appreciate your feedback. Thank you again, and please don’t hesitate to get in touch if we can assist you further.
Best wishes
Jade and the Swansea Lettings Team
★★★★★ 5/5
GoogleHad an amazing experience with this agency.
Danny has been very professional and helpful with all the steps through the renting process.
He made the move feel much less stressful than normally would be.
Thanks again!
Pascal · 31 July 2025
Agent replied · 31 July 2026
Thank you for sharing your positive experience. We're glad to hear Danny was helpful and made the process less stressful for you. If there's anything else we can assist with in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleGeorge provided excellent advice to us and he and Hiten were a very good team. They were very responsive and kept us informed and updated all the way through the process. We would highly recommend them.
Marian · 31 July 2025
Agent replied · 31 July 2026
Thank you for taking the time to share your positive experience. We're glad to hear that George and Hiten provided the advice and support you needed throughout the process. We appreciate your recommendation and hope to assist you again in the future.
★★★★★ 5/5
GoogleWould strongly recommend Danny & team. As a new tenant coming into one of their properties, the service has been both efficient and of high quality. Thanks!
Matthew · 30 September 2025
Agent replied · 31 July 2026
Thanks Matthew! We're thrilled Danny and the team provided great service for your move-in.
★★★★★ 5/5
GoogleGenuine and hardworking agents ! Thank you to Josh and the team for all their hard work.
Alex · 31 December 2025
Agent replied · 31 July 2026
Thank you for your kind words and for taking the time to share your experience. I'll be sure to pass your appreciation along to Josh and the team. If there's anything else we can assist with, please don't hesitate to reach out.
★★★★★ 5/5
GoogleElements Rental have been very professional and easy to deal with as well as supportive to facilitate the process. I have dealt with a lot of letting agencies in my 17 years in London and I can say I rarely had such a positive experience. I don’t think I ever let a review for a lettings agency before but credits where it’s due - Elements have proven they can be trusted.
Maxime · 31 October 2025
Agent replied · 31 July 2026
Thank you for sharing your experience. We’re glad to hear the process felt smooth and that our team could earn your trust. If there’s anything else you need as you move forward, feel free to reach out. Your feedback is much appreciated.
★★★★★ 5/5
GoogleI have just completed the sale of my house in Bounds Green with Elements Properties and found their service excellent all the way through. They have a really decent, honest and respectful approach to both sellers and buyers, communicating well which saves a lot of time and complication. Hiten also gave me advice and shared his expertise on aspects of my puchase which was really helpful. I wouldn't hesitate to recommend them. They were a pleasure to deal with and got the job done as I requested.
Tilly · 31 July 2025
Agent replied · 31 July 2026
Hi, Tilly. Your feedback is highly appreciated. Thank you for the review! 😃 …
★★★★★ 5/5
GoogleI was really hesitant to go with these guys and I wanted to go with one of the bigger companies. We ended up using element on a recommendation.
I was totally wrong, the communication and extra effort they went to was so much better than we could have hoped for. They did extra things to help outside of what they needed to so and it was so well handled.
They were cheaper too. If we ever needed to sell again we would only use Element.
Natacia · 31 July 2025
Agent replied · 31 July 2026
Hi, Natacia. Thank you for taking the time to share your positive experience. We truly appreciate it! 😀 …
★★★★★ 5/5
GoogleMy daughter, and two friends has been renting a flat in Eric Street E3. Sadly, their rental is finishing end of June but I just wanted to say a huge thank you for your professionalism and lovely manner that the girls have been treated with. As a Parent you hear horror stories about letting agents and landlords, you have that fear that because they are students, they will be taken advantage of and not be treated with respect or have to live in a poorly maintained flat! This has not been the case, thank you so much to you all, for the high standards that you work to, and your professionalism when dealing with the girls. I have felt reassured and confident that my daughter was safe in a property that was well maintained and managed.
Angie · 31 July 2025
Agent replied · 31 July 2026
Thank you for taking the time to share this kind feedback. We're glad to hear that your daughter and her friends felt well cared for during their tenancy. We always aim to provide respectful and professional service to all tenants. If there's anything more we can do in the future, please don't hesitate to get in touch.
★★★★★ 5/5
GoogleA year ago I was looking for a lock up and go in London. Josh from Element was great from finding the property to handling the paperwork and to dealing with the end of the lease. I highly recommend them and they will be my first port of call if I ever need somewhere to live in London again
Smudgedog · 31 July 2024
Agent replied · 31 July 2026
Hi, Smudgedog. Your feedback is highly appreciated. Thank you for the review! 😃 …
★★★★★ 5/5
GoogleJust let our house with Element for the second time. Another great experience. Josh and the team know their business and are friendly, calm and efficient. Highly recommended.
Jeremy · 31 August 2025
Agent replied · 31 July 2026
Thank you for sharing your positive experience with Element. It's great to hear that George, Josh, and Stephanie made the process smooth and answered your questions promptly. We're glad the experience was less hassle than expected and that you received multiple offers quickly. If there’s anything else we can assist with, please feel free to reach out.
★★★★★ 5/5
GoogleSuch a smooth experience with Element from start to finish. Our agent Josh has been a superstar too. Can't recommend enough!
Phoebe · 31 October 2025
Agent replied · 31 July 2026
Thank you for the kind words! I’m glad to hear the process felt smooth from start to finish and that Josh stood out as a helpful resource. We appreciate you taking the time to share your experience and are grateful for the recommendation.
★★★★★ 5/5
GoogleFrom start to finish, Danny’s communication and efficiency have been unmatched. Moving can be stressful, but he ensured I was kept well informed throughout the entire process and made everything feel smooth and straightforward. I really appreciated his professionalism, responsiveness, and support from beginning to end.
Alex · 30 April 2026
Agent replied · 31 July 2026
Thank you, Alex, for the wonderful review. We’re thrilled Danny’s communication, professionalism, and efficiency made your move smooth and stress-free. We’ll pass along your kind words to Danny and the whole team. We appreciate your business and look forward to helping you or anyone you refer in the future.
★★★★★ 5/5
GoogleDanny is absolutely amazing, he has been so efficient and helpful throughout the process of looking and finding my new rental, couldn’t recommend more!
Lara · 31 July 2025
Agent replied · 31 July 2026
Thank you for taking the time to share your experience. We’re glad Danny could assist you effectively during your search, and we appreciate your kind words. If there’s anything further we can do to support you, please feel free to reach out.
★★★★★ 5/5
GoogleWe first met the guys at Element in January and have known them for almost 6 months through the process of selling our flat. We could not have asked for better advice, service and support. Without them, we are not sure that we would have completed the sale and been able to buy our next home. We could not recommend them enough and would not hesitate to use their services again.
Samara · 31 July 2025
Agent replied · 31 July 2026
Thank you for sharing your positive experience with Element. We're glad to hear that our team was able to support you through the sale of your flat and the purchase of your new home. If there's anything else you need in the future, we're here to help.
★★★★★ 5/5
GoogleGethin was nothing short of a life-saver, quick responses, a friendly attitude, and got us the result we were looking for.
VenomZ1Dragon · 20 August 2025
Agent replied · 10 September 2025
Hello
Thank you for your lovely feedback! We are so pleased to hear that Gethin’s quick responses, friendly approach, and dedication made such a difference in achieving the result you needed. I will be sure to pass on your kind words to him, they’ll mean a lot!
Have a great weekend.
Jade and the Dawsons Swansea Lettings Team
★★★★★ 5/5
GoogleKelly Christmas at Dawsons Lettings has been so helpful since our first visit about available rental properties - she arranged a viewing for us and helped to make the process of setting up our tenancy so easy - also since we have moved in Kelly has been great with any queries we have had
Barbara · 14 May 2024
Agent replied · 29 April 2024
Hello Barbara
Thank you so much for taking the time to leave this lovely 5-Star Review for Kelly in our Swansea Lettings Office, We will be sure to pass your kind words on to her and are delighted to read that she has supported you along your property journey.
At Dawsons we work hard to deliver an excellent customer service and experience and therefore are so pleased that Kelly was able to provide this.
If we can be any further assistance in the future please do not hesitate to come back to us
Kind Regards
Jade & the team at Swansea Lettings.
★★★★★ 1/5
TrustpilotI'd give a 0 If i could
I'd give a 0 If i could these people take your money and treat you like garbage they kicked me out due to my commitments at the job centre an they expected to just walk into my residence without a call or text an expect you to wait for them like some prisoner there partner in crime passageway housing have 2 perverts named Aadil an Hamzah who walked into my residence when I was in the bathroom with no clothes on then there boss Zoran tried to say I signed a document allowing them to do so trust me if you don't mind your privacy being invaded by perverts then by all means contact them for accommodation
Joshua · 25 February 2026
★★★★★ 5/5
GoogleElements are a professional and focused team with a good understanding on sales and rentals in the London’s area. Very helpful and the right attitude with their clients.
Susan · 24 July 2026
Agent replied · 31 July 2026
Thank you, Susan, for your kind words and the 5-star review. We're pleased our team's professionalism, market knowledge of London sales and rentals, and client-focused approach made your experience positive. It was a pleasure to help, and … More
★★★★★ 5/5
GoogleDanny was a great help in finding a flat that worked for me. Great experience working with the whole team so far.
Dylan · 31 July 2025
Agent replied · 31 July 2026
Thank you for sharing your positive experience with us. We're glad Danny was able to assist you in finding a suitable flat and that you enjoyed working with our team. If there's anything more we can do to support you, please don't hesitate to reach out.
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