Dawsons Swansea Sales reviews

★★★★★ 1/5

Google

Viewed a house to rent a couple weeks ago the agent Jessica was lovely however after jumping through numerous hoops and being strung along four days before move in date they rejected the application even after passing the referencing section on my own and also then further adding a guarantor at the letting agents request. In addition they lost documents three times and I had to repeatedly send the same document at least four times to ensure my application had everything they needed. I think the fact they rejected my application four days before move in date is utterly ridiculous and unacceptable when I had been approved and everything had already been signed it is disgusting.

Alex · 12 July 2026

★★★★★ 1/5

Google

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency. MY RESPONSE TO THE BELOW AS THEY HAVE DISABLED ME FROM RESPONDING: I am somewhat surprised by several statements below by the Qube - particularly as they are contradicted by the documentary evidence I have now included. The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof). It is also incorrect to state that the council disagreed with my concerns. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet. The comments regarding AI are irrelevant. Whether correspondence was drafted manually or with AI assistance has no bearing on whether these issues existed, I found the attitude of Bethany very unprofessional and disrespectful. Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.

Anastasia · 27 June 2026

★★★★★ 5/5

Google

Kelly was brilliant getting everything set up for me to start a rental contract for a studio apartment. She set everything up in just a day! Super efficient, and she gave me lots of information to make my choice. Thanks Kelly!

Jessica · 13 August 2026

★★★★★ 5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 23 September 2025

★★★★★ 5/5

Google

In my own experience I have nothing but praise for Angel and the team for the advice and great customer service they provided me when dealing with the auction process selling a property. From initial contact through to completion , she explained every detail and provided advice so that I could make an informed decision without any sales pitch or pressure. Very easy to talk to and a credit to her profession and I would not hesitate to seek Dawson's out if I ever need an agent again. Thank you.

Mike · 18 September 2025

★★★★★ 5/5

Google

Mervyn and Amy did a fantastic job helping us buy our dream house near Bampton. The property was a renovation project with lots of potential, and they supported us at every step. They helped us negotiate a fair price and communicated efficiently with the seller regarding various issues raised during multiple surveys. They also kept the sale on track while the grant of probate was pending. Agents were very accommodating with multiple visits from surveyors, tradespeople, and our architect, even helping to move items to the driveway before completion day. We would highly recommend them!

Yaro · 29 August 2025

★★★★★ 1/5

Google

Absolutely disgraceful handling of a serious safety issue by Dawsons. A roof leak at my friend’s rented property was reported, and Dawsons promised it would be repaired on 3 September. That promise was not kept. The leak has now deteriorated to the point that water is entering close to the electrics. My friend cannot safely use the electricity or remain in her home and has been forced to leave. Despite repeated emails to the lettings department and escalation to senior management, Dawsons has failed to provide any substantive emergency response, contractor attendance time or clear plan for making the property safe. They have also refused to provide the landlord’s contact details, leaving the tenant unable to contact the person legally responsible for her home. The matter has now had to be reported to Swansea Council’s Private Sector Housing Team, Rent Smart Wales and local councillors, all because Dawsons seemingly could not manage the basic responsibility of responding urgently when a tenant’s home became potentially electrically unsafe. I suspect Dawsons will find time to respond publicly to this review before it finds time to repair the leak. If so, that will say everything about its priorities. I will update this review if Dawsons finally takes meaningful action.

Amy · 16 September 2026

★★★★★ 5/5

Google

Mervyn and Amy were an essential component in our quest to return to Eynsham. When we hit a frustrating and lengthy delay in the chain (which was not Abbey Properties' fault), Mervyn was able to reassure us that all was well. Moving house is such a stressful process and it was great to know they were on our side. It feels so great to be back in Eynsham!

Jane · 29 November 2025

★★★★★ 5/5

Google

We recently sold our house and Gary handled the entire process for us. He was incredibly professional from start to finish, always keeping us updated and making everything run smoothly. Nothing was ever too much trouble, and his communication was excellent. We felt fully supported throughout the sale. We would highly recommend Gary to anyone looking for a reliable and knowledgeable estate agent.

Kate · 27 December 2025

★★★★★ 5/5

Google

Alice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!

Katie · 23 June 2026

★★★★★ 5/5

Google

I'm so grateful to Mervyn for handling the purchase of my home with utmost professionalism, honest and open communication and for being genuinely interested in securing the best outcome for all. I highly recommend this Estate agent team. Special thanks to Sophia too.

Helen · 28 February 2026

★★★★★ 5/5

Google

Mervyn and his team were extremely helpful during my recent property purchase through them. This is despite my using an abysmal online conveyancing company, and ending Completing at least three weeks late. Mervyn liaised between myself, the vendor, and his solicitor giving confidence and help to all as possible. A very friendly and professional Estate Agency!

Julian · 29 October 2025

★★★★★ 5/5

Google

The viewing was arranged quickly, and the application process was smooth. Diane was very helpful in resolving any queries throughout the process

Leo · 27 July 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …

Karen · 30 March 2026

★★★★★ 5/5

Trustpilot

Well done Dawsons Stalybridge

We have just sold my late mother-in-law’s property through there Stalybridge branch and can honestly say there service has been superb from start to finish at a very difficult time As both Myself and my wife have full time jobs we could not conduct viewings so we left it to Dawsons to do this. I have got to say everything was arranged with the utmost professionalism And there were at lot of viewings feedback was excellent and the house sold in a matter of weeks at a price a lot higher than we expected Big shout out to Leah and all the team at Dawsons Stalybridge Kind regards Lea and Megan

Lea · 3 December 2025

★★★★★ 5/5

Google

Dianne was super helpful and made the whole process as easy possible, would reccomend!

Tom · 27 July 2026

★★★★★ 5/5

Google

Diane was amazing from start to finish regarding my move in to this flat. Needed to move in earlier than the actual start date and was able to accommodate that for me. Fast when responding to emails too

D · 27 December 2025

★★★★★ 5/5

Google

From the very start of my moving journey I spoke Laurence, he was absolutely amazing at keeping me informed, sorting issues very quickly. I feel he went over and above with everything just to ensure I was happy and everything was moving forward for the tenancy. I can't thank him enough for everything he has sorted the last week. So thank you so much Laurence, couldn't of done this without such a good letting agent ☺️

Danielle · 2 October 2024

★★★★★ 1/5

Trustpilot

Absolutely disgraceful handling of a…

Absolutely disgraceful handling of a serious safety issue by Dawsons. A roof leak at my friend’s rented property was reported, and Dawsons promised it would be repaired on 3 September. That promise was not kept. The leak has now deteriorated to the point that water is entering close to the electrics. My friend cannot safely use the electricity or remain in her home and has been forced to leave. Despite repeated emails to the lettings department and escalation to senior management, Dawsons has failed to provide any substantive emergency response, contractor attendance time or clear plan for making the property safe. They have also refused to provide the landlord’s contact details, leaving the tenant unable to contact the person legally responsible for her home. The matter has now had to be reported to Swansea Council’s Private Sector Housing Team, Rent Smart Wales and local councillors, all because Dawsons seemingly could not manage the basic responsibility of responding urgently when a tenant’s home became potentially electrically unsafe. I suspect Dawsons will find time to respond publicly to this review before it finds time to repair the leak. If so, that will say everything about its priorities. I will update this review if Dawsons finally takes meaningful action.

Emma · 16 September 2026

★★★★★ 5/5

Google

We can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible. He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it). Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!

Masoud · 23 August 2025

★★★★★ 5/5

Google

It was pleasant to work with a local company who hopefully had their finger on the pulse of the Eynsham market. Going through a turbulant time politically with a General Election was smoothed out by the staff and even a change of Solicitor did not phase them.

Roger · 29 August 2025

★★★★★ 5/5

Google

Wow Phoebe is exellent ,kind, happy very bubbly so helpful takes all the stress away from me the client Jackie and for my dad William. His house auctioned last week.got a great price for dad's house so happy . And also great staff lowri and Alex for the viewings they did on my dad's house. . I will recommend Dawson's and the staff to anyone . Thank you so much Jackie

Jackie · 2 October 2024

★★★★★ 1/5

Google

I will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit in the roof with no glass in it, was told to contact the fire brigade, I did, nothing was done) which flooded the carpet when it rained, and constant theft problems to name a few problems. But upon moving out there was general wear and tear (paint could do with some touch ups and a few dust spots), NOTHING broken or dented. I was stuck with a £417.50 bill at the end of my tenancy including the cost of a new couch and mattress £60 for a new couch, £80 for a new mattress (which should be replaced regardless because health and safety). Took to an independent adjudicator who awarded the entire bill to the landlord so the week of Christmas I’m not only £417.50 worse off, but the £60 I paid to fight this also will not be refunded or taken off the price. Disgusted and furious doesn’t even cover it. Joke of a company.

Amy · 27 December 2025

★★★★★ 5/5

Google

We are happy with the support provided by QUBE for our property in Manchester. Lydia Clarke has been providing great advice and support for us. She is very responsive and helpful!

Ann · 27 December 2025