Dawsons Swansea Sales reviews

★★★★★ 5/5

Google

My time at Park Buildings has been very comfortable, and very convenient. Sadly now I have finished my studies I have to move out, would happily stay here otherwise. Dawsons have always been helpful, easy to deal with, and quick to respond to any queries or issues. They have been a pleasure to deal with.

Tony · 13 April 2025

★★★★★ 5/5

Google

The company is excellent. Everything is well organised and efficient. They execute everything with a minimum of fuss. Most importantly they communicate every action n however minor, meaning you can have confidence in the whole process. Highly recommended!

David · 29 August 2025

★★★★★ 5/5

Google

Unfortunately my husband who was a landlord passed away recently. I had to register with Rent Smart Wales, whose bereavement services are borderline vindictive and repeatedly reduced me to tears. Fortunately Dawson's were so good and helped me every step of the way. Well done Caitlin, Jade and Naomi. I could not have done it without you.

Laura · 30 April 2026

★★★★★ 5/5

Google

A fantastic team. As a first time seller dealing with a complex situation I felt so secure and confident with them. Lovely people to interact with, so happy to explain the process to me. Honestly couldn't recommend them more.

CleanYourLobster · 28 August 2026

★★★★★ 5/5

Google

Great customer service. I had an issue with a payment and Lydia Clarke was very helpful and quick to respond. She was polite and explained everything that was happening to get things sorted. I very rarely give out 5 stars for customer service, but this one is well deserved. Please keep up the good work!

Helen · 27 December 2025

★★★★★ 1/5

Google

We have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they said the landlord did not want to give us the flat ‘because of the baby.We faced at second time today.Just like they say "if we have babies we should sleep on the road." At least they did not get a single call about available flat when we go to the office in next time. We are facing difficulties carry a newborn baby and paid for taxies went to the location on time.but who care?they don't. After went to the location they always simply said the landlord did not want to. Why can't you talk to the landlord and give the right details without harassing the customer? If you staff have such a bit of knowledge, the customer will not be inconvenienced and this kind of bad review will not be posted. Please make sure at least not to harass your future customers and be responsible. anyway the worst service I ever used.👎

Nadeesha · 2 October 2025

★★★★★ 5/5

Google

Really good estate agents with very helpful and friendly service. We would especially like to recommend / thank Mervyn and Amy who helped and supported us with the purchase of our house. Would 100% recommend.

Hope · 29 August 2025

★★★★★ 5/5

Google

Gethin was great help, really friendly and formative thank you

Jasmine · 8 April 2026

★★★★★ 5/5

Google

Would 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.

Becca · 23 August 2025

★★★★★ 5/5

Google

As tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company

Adam · 23 September 2025

★★★★★ 5/5

Google

A big thank you to Mervyn and Amy who made the process of selling my house possible, not easy but possible.

Clélia · 29 November 2025

★★★★★ 5/5

Google

Lily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.

K.Y · 23 October 2025

★★★★★ 5/5

Google

I honestly cannot thank my letting agent (Diane McCarthy) enough for everything she has done for us. From the very first conversation, she made us feel completely at ease with her warmth, kindness, and genuine care. What could have been a stressful and overwhelming experience turned into something smooth, positive, and even enjoyable because of her. Her professionalism and experience truly shine through in everything she does, but what makes her so special is the heart she brings to her work. She took the time to really understand what we were looking for, listened with patience, and guided us with such honesty and reassurance. At every step, she was supportive, responsive, and incredibly thoughtful. She went above and beyond in ways we didn’t expect, always checking in, always making sure we were comfortable, and always putting our needs first. Her dedication, reliability, and attention to detail gave us so much confidence and peace of mind. Thanks to her hard work and genuine commitment, we found our flat in such a short space of time, and we couldn’t be happier. It’s rare to meet someone who is not only so skilled and knowledgeable, but also so kind, approachable, and truly invested in helping people. We feel incredibly lucky to have had her support and would recommend her wholeheartedly to anyone. She’s not just an excellent letting agent, she’s a genuinely wonderful person who truly cares. Thank’s my Love Diane😊

Rajeeev · 27 April 2026

★★★★★ 5/5

Google

My partner and I are currently in the process of signing for rental on a lovely flat we were shown last week by Tasmyn! Tasmyn was extremely welcoming at our viewing, with good knowledge of the property and has been so helpful and accommodating in every interaction since! We haven't always had the best service from different letting agents that we've viewed properties with, but Tasmyn has been absolutely wonderful! :)

Sky · 2 October 2023

★★★★★ 5/5

Google

Alex from MS has been particularly helpful over the past few days (he’s always helpful and efficient by the way), but as a landlord, I find the admin is always tedious. Alex stepped up and sourced all the information that I needed and delivered the next working day !

Chris · 23 March 2026

★★★★★ 1/5

Google

The branch manager Jade Bija has been completely unhelpful, rude and entirely on the landlords side. She has not been helpful to me or my situation nor has she been understanding or offered to help in anyway, even stated in an email that she is just following the landlords requests, however won’t look after the tenants. Complete lack of customer service! If I could give Dawsons a 0 star rating I would. They took over my tenancy half way through and not once came to the house to conduct their own inspection, never introduced themselves. The only time I have heard from them was when I moved out after the landlord said they wanted to sell the house. Since I’ve moved have had deductions of my deposit for things I wasn’t ever informed of. The house it’s self was moldy and damp and made half of our furniture unusable and disgusting. They haven’t been nice, helpful or even sympathetic for our situation. I have always told them and the previous estate agents of anything that’s been broken or needs replacing. The fence in my back garden was held up by a shovel for they entire time I lived there and it was reported the week I moved in. The landlord said they couldn’t afford to fix it, surely it wouldn’t take a year to save the money to fix two fence panels. Just ridiculous customer service and they are all money grabbing pigs. As usual they look after the landlord and nothing is done for the tenants. Absolutely disgusting customer service! Will never go through Dawsons again and will never recommend this estate agents to anyone. EDIT: As stated to yourself previously I took full responsibility for the carpets however wasn’t ever informed of the walls. The rubbish again? I have told you repeatedly that we had arranged before even vacating the property the rubbish had been arrange to be picked up which I had given the emailed receipt of the order to have the rubbish collected! The black bags can and was picked up by the council on the set bin day so its absolutely ridiculous you keep using this against me.

Nikita · 2 October 2022

★★★★★ 5/5

Google

Great service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner

Dane · 23 August 2025

★★★★★ 5/5

Google

Gethin was nothing short of a life-saver, quick responses, a friendly attitude, and got us the result we were looking for.

VenomZ1Dragon · 13 September 2025

★★★★★ 5/5

Google

Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!

Natasha · 23 August 2025

★★★★★ 5/5

Google

Teddy has been fantastic when I have needed anything and renting with MS has been an easy experience.

Robyn · 23 September 2025

★★★★★ 1/5

Google

Avoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some of the properties but would never give these agents a penny of my money out of principal now. Live next door to their building and tried to go in for help that was even worse- staff are so unfriendly and uncaring can’t imagine what it must be like to actually rent with them. Please look elsewhere

Jack · 14 April 2025

★★★★★ 1/5

Trustpilot

I'd give a 0 If i could

I'd give a 0 If i could these people take your money and treat you like garbage they kicked me out due to my commitments at the job centre an they expected to just walk into my residence without a call or text an expect you to wait for them like some prisoner there partner in crime passageway housing have 2 perverts named Aadil an Hamzah who walked into my residence when I was in the bathroom with no clothes on then there boss Zoran tried to say I signed a document allowing them to do so trust me if you don't mind your privacy being invaded by perverts then by all means contact them for accommodation

Joshua · 25 February 2026

★★★★★ 5/5

Google

Kelly Christmas at Dawsons Lettings has been so helpful since our first visit about available rental properties - she arranged a viewing for us and helped to make the process of setting up our tenancy so easy - also since we have moved in Kelly has been great with any queries we have had

Barbara · 8 May 2024

★★★★★ 5/5

Google

I am very pleased with my experience working with Dawsons Estate Agency. It is the most customer-oriented organization I have come across. I would also like to express my gratitude to Gethin Holt, who was incredibly helpful in finding a rental home for me. Unlike other agents, he truly made me feel that I was treated as an individual, not just another client.

Svitlana · 2 October 2025