Trusted Agent profile · Swansea

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Dawsons Swansea Sales reviews

4.3

★★★★★ Great

375 reviews across 4 platforms

11 Walter Road, Swansea, SA1 5NF

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Dawsons's office in Swansea, at 11 Walter Road, is rated 4.3 out of 5 across 375 reviews on four platforms, including 266 Google reviews rated 4.2.

Google logo

4.2 / 5

266

Reviews on Google

This office

Facebook logo

3.0 / 5

10

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

85

Reviews on View Agents

This office

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Dawsons Swansea

Property Experts & Nationwide Relocation Specialists Dedicated and experienced specialists in Sales, Lettings, Surveys, Valuations, Auctions, Land & New Homes. Without a doubt, the leading Independent Estate Agency with branches covering Swansea, Gower, Llanelli and Carmarthenshire.

Reviews

Every review we hold for the Swansea office, from every platform, shown as written. First names only.

5/5

Google

I have been dealing with Lydia Clarke for the last three years , she is a very professional lady , always replying to my messages immediately, always giving me the right advice and support , I am very happy with the company management and will continue to keep them managed my property.

Abdalla · 27 December 2025

Agent replied · 27 August 2026

Thank you, Abdalla, for your kind words and 5-star rating. We’re delighted to hear that Lydia has provided such professional support over the past three years. Her prompt replies, sound advice, and dedication to keeping you informed are … More

3/5

Google

I have no complaints about the real estate agency itself, the rental process was smooth, and I was able to get all my questions answered. However, the post-rental support channel has many problems. We are experiencing some persistent issues in the apartment, and some long-term tenants report that this is not the first time this has happened. The person they provide for contact doesn't resolve basic issues and now no longer responds to emails, which creates stress and discomfort in our daily lives. I believe that if this channel improved, satisfaction would be much higher.

Juliana · 27 January 2026

5/5

Google

I recently sold my house with QUBE and they were excellent. Jonathan Cook made the whole process so smooth, seamless and stress free. Would highly reccomend this company.

Natalie · 27 February 2026

5/5

Google

Louis Craggs has been fantastic since I moved into my new property. I had a few issues which needed to be addressed and he handled the with the upmost professionalism and also very quickly! All issues have now either been resolved or those which have not, I am given frequent updates which gives me peace of mind knowing they are being dealt with. Louis is very approachable and very informative as well. I have full confidence in Louis as my dedicated property manager. Thank you for being so efficient :)

Rebecca · 23 August 2021

Agent replied · 23 August 2026

Thanks Rebecca

5/5

Google

I was having ongoing issues with Airbnb, including suspended listings, which left my property sitting empty. I spoke with Helen about moving the property to a long-term rental, gave her access, and left it in her hands. Within just three days she had found a tenant and was already asking me to sign a long-term tenancy agreement. I couldn’t believe how quickly she worked. Since then, any questions or follow-ups I’ve had have been answered within hours. I’m now able to take a completely hands-off approach with this property. Thanks so much, Helen I really appreciate your efficiency.

Ideal · 27 December 2025

5/5

Google

excellent experience selling my house with qube From start to finish, gary was professional, transparent, and incredibly supportive when the other side was dragging the process out. Communication was always prompt, and he kept me updated at every stage of the process. I couldn’t recommend them highly enough!

Lisa · 27 December 2025

Agent replied · 27 August 2026

Thank you, Lisa, for your wonderful feedback and 5-star rating. We’re delighted to hear that Gary provided such professional, transparent, and supportive service throughout the sale of your house. His prompt communication and commitment to keeping you updated are qualities we’re very proud of, and it’s fantastic to know they made the process smoother despite the challenges.

5/5

Google

Gethin is a top bloke, was well informed about the property and polite, got back to me quickly about my application for a flat.

M · 13 April 2025

Agent replied · 25 August 2024

Good Morning, Thank you so very much for taking the time to leave a great review for Gethin in our Swansea Lettings office. It is great to read that you had an excelent experience with our team and really appreciate you taking the time. If we can assist you with anything further, please do not hesitate to come back to us. Thank you once again Kind Regards Laurence and the team at Swansea Lettings.

4/5

Google

Very good service in letting our 3 bedroomed flat in Uplands. Kelly was very professional and extremely good. Would recommend Dawsons for lettings.

Martin · 13 April 2025

Agent replied · 25 August 2024

Hi Martin, Thank you for your kind words and for taking the time to leave us a review. We’re delighted to hear that you had a positive experience letting your flat in Uplands with us. Kelly will be especially pleased to know that her professionalism made a difference in your experience. We truly appreciate your recommendation and look forward to assisting you with any future property needs. If there’s anything else we can do for you, please don’t hesitate to get in touch. Best regards, Laurence and the Dawsons Swansea Lettings Team

5/5

Google

Gethin Holt was a great lettings agent got us a great flat

Amelie · 14 August 2025

Agent replied · 13 April 2026

Hello Thank you for your kind words. I’m delighted to hear that Gethin was able to help you secure a great flat. I’ll be sure to share your feedback with him, it’s always wonderful to know when our team has made a positive difference. Thank you again Jade, Swansea Lettings Manager

5/5

Google

A great property management company. I have been a landlord with Qube for many years. Lydia has kept me up to date with my property and tenants. Her communication regarding tenants has been outstanding. All my questions and queries have usually been answered quickly and preciously.

Sangita · 27 December 2025

Agent replied · 27 August 2026

Thank you, Sangita, for your kind words and 5-star rating. We’re delighted to hear that Lydia’s outstanding communication and support have kept you well informed about your property and tenants. It’s wonderful to know that your queries have been answered quickly and thoroughly, and that our team has been able to provide the reliable service you’ve valued over the years.

5/5

Facebook

I can't recommend enough the service I have received from Julie, Callum & Gemma at the Auction team in Walters Rd. I inhereted my mother's house, in February I met with the team and decided auction was the best way forward. , the auction was arranged for April 22nd. Not knowing this pandemic was ahead. The team worked so hard and the auction still went ahead online. It sold at 12pm yesterday and over my reserved price. I can not thank the team enough for there professional, kind and sensitive way that they went above & beyond in these times. Highly recommended and auction is the way to go. Thanks you so much Sarah.

Sarah · 23 April 2020

Agent replied

Good stuff, all the best Sarah. Showed Emma. She sends her love x

5/5

Google

Matthew did amazing and getting us our place, communication was great and answered all our questions and even arranged a second viewing for us !

M · 8 June 2026

Agent replied · 8 June 2026

Thank you so much for your lovely 5-star review. It’s great to hear that Matthew was able to help you find your new home and that you felt supported throughout the process. Communication is so important when moving home, so to hear Matthew kept you well informed, answered your questions and was able to arrange a second viewing to help you make the right decision is fantastic, thank you for the feedback, I will be sure to pass your lovely comments on to him. Thank you again Jade and the Swansea Lettings Team

5/5

Google

Excellent communication prompt and to the point very professional and helpful thank you !!

Dominic · 22 August 2026

Agent replied · 25 August 2026

Thank you so much for your fantastic 5-star review! We are so pleased to hear that you found our Swansea Lettings team to be professional, helpful and, most importantly, clear and prompt with communication. Providing a smooth and responsive service is something we really pride ourselves on, so it’s lovely to know this was your experience. Thank you for taking the time to share your feedback, it’s very much appreciated. Jade and the Swansea Lettings team

5/5

Google

Thanks to Gethin I managed to secure a new apartment that I have been searching for, for a while now, took 2 days to receive a positive response and he was friendly and patient with me as I arrived late to my viewing. I would recommend working with him and Dawsons !

Danai · 11 November 2023

Agent replied · 10 January 2024

Good Afternoon, Thank you so much for leaving this review for our Lettings agent Gethin, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings

4/5

Google

I’d like to express our thanks to John and Tom for all their help in getting our flat let out. They quickly got tradesmen in to do painting, carpet fitting and some electrical and plumbing repairs, ready for a new tenant. The whole process has been very speedy, Tom in particular has always been good at keeping us informed of the progress with the tenancy.

Susan · 23 August 2022

Agent replied · 23 August 2026

Thanks Susan!

5/5

Google

Mervyn and Amy (and team) have delivered exceptional service throughout both our sale and purchase process. Couldn’t have asked for anymore. Very supportive and responsive. Would highly recommend.

Annette · 29 April 2026

Agent replied · 29 August 2026

Thank you for the kind review, Annette. We are delighted that you were happy with the service provided and that both sale and purchase completed successfully in the desired timeframe.

5/5

Google

My rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.

Dave · 23 September 2025

Agent replied · 23 August 2026

Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.

5/5

Google

We couldn’t be happier in our house! The move-in process was seamless, and Katie Sleightholm has been incredibly supportive every step of the way. We absolutely love the house, and Katie is always quick to respond whenever we need anything.

Pilar · 23 August 2025

5/5

Google

This is my first time using estate agent to rent a house and all staff who attended to me were professional and knew what they were doing. I also acknowledge Mr Alex Richard (my house manager) for his fast and reliable service, also Ms Evie who signed me up from start to the end. Thank you

Chinenye · 23 August 2025

Agent replied · 23 August 2026

Thank you, glad the team could help!😊 …

5/5

Google

As always Dawsons service is very professional, informative and efficient. Gethin has been very welcoming in the whole process.

Jahangir · 13 April 2025

Agent replied · 25 August 2024

Good Morning. Thank you so very much for this lovely review for Gethin in our Swansea Lettings office, we work hard to deliver an exceptional customer service and experience and so are delighted to hear that Aled delivered this. We will be sure to pass your kind words on to Gethin. Kind Regards Laurence & the team at Swansea Lettings.

5/5

View Agents
Seller

Professional, informative, reassuring - Dawsons does it all!

Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all the information needed, especially for someone who has never been through the auction process before. Any queries were answered fully and quickly, They were there at the end of the phone or by email and responded to queries and advice commensurate to their expertise in all auction matters. We would definitely recommend Dawsons and in particular the auction team and would not hesitate to use their services for any future house move.

Angela · 7 October 2017

Agent replied · 12 October 2017

Dear Angela Thank you so much for your amazing review its is so appreciated by all the team. WE wish you and your family the very best for the future. Kind regards Julie, Corey and Nicola

5/5

View Agents
Buyer

re: sale of property

From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking sea view I can now enjoy being close to where I work too. With good transport connections and being close to local amenities how fantastic is this! Also the sales procedure regarding your referral to the in-house mortgage advisor who did a thorough job when searching the market for the right product for me. Thankyou Alison Williams for considering my budget and assessing my overall wants/needs and for coming up with what is essentially my dream home. Thankyou again...

Angharad · 16 March 2017

Agent replied · 16 March 2017

Thank you Angharad for taking the time to write such a lovely review. We are delighted you found the process so positive and would wish you every success for the future in your new home. Regards Lorraine

5/5

View Agents
Seller

Number one estate agents, Julie and Robyn exceptional.

Having had a really difficult time trying to sell my property through various different local agents and online agents for a long period of time, I don't know why I didn't come to Dawsons first it would have saved me time, money, the lack of inexperience from other estate agents and I would have sold my property a lot faster. Julie and Robyn are exceptional,honest,hardworking, professional, supportive and truly unique individuals that I will never forget. They dealt with everything, I didn't need to follow them up trying to find out what was happening, how viewings went something I did do previously. There written and verbal communication was outstanding very concise, clear and to the point. For the first time in a long time i could just carry on with my daily routine knowing everything was safe in there hands. they are outstanding and a true credit to Dawsons and I am so glad I had great people guide me and help me cause without them Dawsons would just be another estate agent, but I truly believe they make Dawsons and when you sell your property you will not be disappointed. You will be stress free letting them do what they do best. Thank you again to both of you.

AS · 7 March 2017

Agent replied · 8 March 2017

Hi Asha, What a truly amazing review having sent a lovely card I really did expect you to also complete a Rateragent review. I will never forget your kind words it means more than you can imagine. I wish you are your family all the very best for the future. Kindest regards Julie

5/5

View Agents
Buyer

Mrs Crocker Morgan's Court Swansea

I'd just like to say thank you to Lorraine Evans and all of the girls in Dawsons office, Walter road on behalf of my mother who has finally purchased her flat in Morgan's court Swansea. Due to selling within a chain my mother had difficulty with her buyer, Lorraine and her team were excellent throughout, keeping us informed and being as helpful as possible, they communicated really well between umy mother and the seller of the flat and I'm sure without all of the efforts the sale would have fallen through, they are a credit to the company. When I picked the keys up Friday they could not of been any warmer and they were genuinely pleased that the sale had finally gone through. Thanks to all.

Dave · 5 March 2017

Agent replied · 6 March 2017

Dear Mr Milton Thank you so much for taking the time to review us, we wish mum every happiness in her new home.

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Questions about Dawsons Swansea Sales

What do sellers say about Dawsons Swansea Sales?

52 reviews from sellers, rated 5.0 out of 5 on average. For example, Angela wrote: "Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all ..."

What do buyers say about Dawsons Swansea Sales?

26 reviews from buyers, rated 5.0 out of 5 on average. For example, Angharad wrote: "From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking ..."

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