Trusted Agent profile · Swansea
Verified
★★★★★
375 reviews across 4 platforms
11 Walter Road, Swansea, SA1 5NF
Part of Dawsons, see every office.
Dawsons's office in Swansea, at 11 Walter Road, is rated 4.3 out of 5 across 375 reviews on four platforms, including 266 Google reviews rated 4.2.
266
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
85
Reviews on View Agents
This office
14
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all ...Read all 52 from sellers
From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking ...Read all 26 from buyers
Lorraine and the team at Dawsons gave us excellent service selling our property from the first meeting to the final sale, we were informed of every viewing and ...Read the review from landlords
Property Experts & Nationwide Relocation Specialists Dedicated and experienced specialists in Sales, Lettings, Surveys, Valuations, Auctions, Land & New Homes. Without a doubt, the leading Independent Estate Agency with branches covering Swansea, Gower, Llanelli and Carmarthenshire.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleHonestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a …
Good Afternoon Thank you for your 5* review along with confirming you find our service very … More
5/5
FacebookI had no end of help both from Tracy and James and nothing was too much trouble considering how much I used their services. I would have no hesitation in recommending them to anyone looking for excellent service and help when it is most needed. Regards to you all at the company.
Just to add that Tracy and James are at the Morriston branch.
5/5
GoogleVery happy with the support and incredibly friendly staff who are always quick to respond to any inquiries.
Hello Anne, Thank you so very much for taking the time to leave this kind five star review for our Swansea lettings office, we work hard to deliver an excellent customer service and experience and reviews such as this really make all the difference to the team so thank you very much once again for your time. Kind Regards Laurence and the team at Swansea Lettings
5/5
View AgentsExemplary, Empathetic, Excellent
Being able to offload and delegate a colossal problem onto such a professional and experienced team who handled the matter in such a sensitive way. their support was immeasurable. Always there to advise - Thank you Julie, Corey and Nichola
4/5
View AgentsSale of flat in Swansea
Positive. Friendly, very Helpful and Always on the other side of the phone to answer any queries and uncertainties we had in selling our flat. The team in Swansea were Fantastic and I'd consult Dawsons again to buy and sell.
5/5
GoogleAs a newbie in Leeds, i would like to send my sincerely thanks to the letting team (Especially to Paulina and Tom ^^~). They are very nice, supportive, helpful and responsive for my inquiry. Best wishes to them.
Thanks for the great review!
5/5
GoogleWe have been with manning Stainton for many years now renting our flat. We have had good communication from our property manager Charlotte who has acted promptly and professionally with any issues or maintenance concerns we have had.
Thanks Hannah, this is great to hear!
5/5
View Agentssale of our bungalow-Glenview, Swansea
We were more than happy with the service Dawsons provided. We would like to thank all members of the team, especially Tom and Natalie for their friendly support and excellent assistance at all times. We would highly recommend Dawsons.
5/5
GoogleWe have had a fantastic experience with mannington stainton particularly with Tom Young, He is a thorough professional and always available for an advice, All our queries were dealt very swiftly by him and whatever services we required were provided promptly, highly recommended.😊😊 …
Thanks Sandeep, great to hear your comments on Tom
1/5
GoogleThe staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im …
Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing … More
4/5
GoogleThank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.
5/5
View AgentsExcellent Service
Dawsons provided excellent service throughout what became (through no fault of Dawsons) a somewhat protracted process. Alison kept us up-to-date throughout and never shied away from giving us the the awkward news, We felt in safe hands.
5/5
GoogleVery easy to deal with and fast in responding to and dealing with any issues and queries. Kelly, in particular, has been very helpful. Always friendly and professional.
Hi Kayleigh Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Kelly. We pride ourselves in our customer service and industry knowledge and do it is great to see that you feel Kelly provides this in a professional, friendly manner. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
1/5
FacebookBy far the WORST estate agents ever known! Not one member of staff have any sort of customer service, avoid 53 PENTREMALWED ROAD at all costs! They don’t fix the problem they just paint over the damp. My daughters £1000 pram had to be thrown because damp issues weren’t solved. Along with numerous of other items. After we terminated our contract, handing the keys back on the 1st they think they can justify charging us 8 days until new tenants move in so the landlord can paint over the issues ????????? because that’s all will be done. 1.5 years we put up with it, you shouldn’t of received rent at all living in this, never mind trying to get money out of us when we’ve handed the keys back! INSPECTIONS every 3 months are a load of s***. Don’t know why you waste the time giving these people job titles as they just think they are doing you a favour (as they’ve stated numerous of times) “not like it’s there job or anything” AVOID AVOID AVOID
5/5
View AgentsFriendly, informative, great for first time buyers.
Very helpful and friendly. They kept us fully informed of what was happening throughout the buying process. They also told us what to expect as first time buyers. Very polite, always happy to help with any questions we had. Seemed genuinely interested in helping us to get into the house.
Dear Alison We wish you and your partner happiness and luck in your new home. Thank you for taking the time to review us.
3/5
GoogleWe were looking for commercial property, we emailed then few times regards few property and nobody came back to us. We decide to go to the office to speak with somebody (We had to drive about an hour because we not local) when we arrived to the office, lady said there is nobody in the office who deals with commercial and best thing is emailed them. I got the business card and personalised email. I have emailed and got some response.
5/5
GoogleProfessional, efficiently and diligently! The best team ever :)
Hi Jess. Thank you so very much for taking the time to leave this lovely 5-star review for our team here at Swansea Lettings, If we can be any further assistance to you, please don't hesitate to pop into the office or to give us a call. We will be sure to share your kind words with all of the team. Kind Regards Laurence and the team at Swansea Lettings
2/5
GoogleWent to Dawson's when my partner and I were looking for somewhere to rent and personally I wouldn't recommend. I saw around 5-6 properties with them over two appointments. On the first appointment the estate agent showed up late and told me it was because he'd been buying his girlfriend vodka from Lidl. He mentioned he isn't allowed to do stuff like that in work hours but 'if no one sees' then it's fine. So not the most professional introduction. I also wasn't overly impressed with his ability to show me round a property - mostly he just unlocked the door and I would have to go in first (even with properties that were currently occupied and had people at home). We got to one flat and he quoted a monthly rent that was £100 cheaper than what it said online. I queried this but he insisted the online price was wrong. On this basis I booked a second viewing so my partner could come and see the place. He did give me a lift home as it was close by, but didn't want to pull over and I pretty much had to get out of a car that was still moving (albeit very slowly). On my second viewing I met a different agent at the flat that I was viewing with my partner. He gave the correct price (£100 a month more expensive) which essentially meant the viewing was a waste of time as the flat was not in condition where that rent was reasonable. We then went and saw 2 more flats, one of which was about £50 a month over our maximum budget. The agent suggested that we offer a lower monthly rate and that the owner would be open to us having a cat (not a deal breaker as we didn't have one at the time, but we were keen to get one). Later that day I visited the office and was told that this owner would never allow pets or drop their prices due to the quality of their properties (which in fairness were very nicely finished) and that 'everyone' knew that. At this point I felt fairly messed around and had had enough of the conflicting messages so went to Fresh instead (which I would recommend). Ultimately, it's not the worst customer service I've received, but I felt messed around and would add that when it comes to something as stressful as finding somewhere to live it's just not what you need.
5/5
FacebookI emailed Dawsons re: rental property enquiry and was promptly contacted by Branch Manager, Kristian Davies. My subsequent questions were also answered in a timely fashion. An amazing first impression of Dawsons and a true commitment to providing outstanding customer service. Highly Recommend!
Thank you so much for your lovely words, our teams have worked extremely hard to upkeep our fantastic customer service throughout the pandemic and this confirms we must still be doing it right. Have a lovely weekend.
5/5
View AgentsExcellent hands-on support
We had an unusual auction property to dispose of - Julie Lawry and Corey Ashford at Dawsons were helpful and supportive throughout, solved all the difficulties that arose during the sale period.
3/5
GoogleHi Krishna, Thank you for taking the time to leave us with a starred review, we do appreciate any feedback you can offer If you would like to provide any additional comments please feel free to email us on info@dawsonsproperty.co.uk, once again thank you for taking the time to rate us. Jade & Team at Swansea Lettings.
5/5
View Agentsjulie lawry is fantastic
We recently purchased a property through auction with dawsons. The lady we dealt with julie lawry was absolutely fantastic and couldn't do enough to help up through the process. Overall I highly recommend they're services and if in had the option would deal with julie again.
Hi Chris and Angharrad, Many thanks for your kind review I is most appreciated. I wish you all the very best in your new home. Kindest regards, Julie
5/5
View AgentsDawsons staff are very helpful and diligent in the service they provide to clients. Corey is a consummate professional and represents Dawsons to the very best of his ability.
5/5
GoogleNice, friendly and professional agent
Hello and thank you so much for taking the time to leave this lovely 5-star review for our Swansea Lettings team. We will be sure to pass your kind words on to the team who will be delighted that you found your experience with the team Nice, friendly and professional. If we can be any further assistance please dont hesitate to come back to us Kind Regards Jade and the team at Swansea Lettings.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
52 reviews from sellers, rated 5.0 out of 5 on average. For example, Angela wrote: "Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all ..."
26 reviews from buyers, rated 5.0 out of 5 on average. For example, Angharad wrote: "From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking ..."
