Every review we hold for the Swansea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTasmyn, one of the agency workers have been so professional and quick. She has reassured us all the way and the process was done very quickly. Would work with Tasmyn or Dawsons again.
Laimis · 13 May 2024
Agent replied · 25 May 2023
Hello Laimis,
Thank you so very much for leaving this lovely 5-Star review for Tasmyn, we will be sure to pass on your kind words as they will mean so much to Tasmyn.
We pride ourselves on our customer service and experience and so we are delighted to read that you were reassured and professional and that you would work with us again in the future.
Thank you once again for taking the time today
Kind Regards
Jade and the team at Swansea Lettings
★★★★★ 1/5
GoogleI was hoping for faster work, but was disappointed
Dmytro · 13 April 2025
Agent replied · 25 August 2024
Hello Dymtro
Thank you for taking the time to provide us with your 1 * review recently with your noted comments.
Whilst we strive to provide all our clients with the very best service, we do also understand that each and every experience will differ from person to person and would truly appreciate if you would mind explaining further your disappointment and need for faster work either by reply to this or by a confidential email to info@dawsonsproperty.co.uk, so we can ensure we understand where you feel we fell short of our current customer service levels.
We look forward to hearing from you, with thanks
Laurence and the team at Swansea Lettings.
★★★★★ 5/5
GoogleHaving the support from Kelly Lawrence and Veronica, has made a stressful time a lot easier. They have all been amazing, efficient and professional, I can not thank them all enough!
Emma · 13 May 2024
Agent replied · 25 May 2023
Hi Emma
We are so grateful that you have taken the time to provide this lovely 5-star review for Kelly, Laurence and Veronica in our Swansea Lettings team It is great to know that we have made your move easier. We will be sure to pass your kind words on to the team who will be so pleased to receive such a lovely review.
Thank you once again
Kind Regards,
Jade and the team at Swansea Lettings
★★★★★ 5/5
View AgentsFlat purchase
Thank you to Alison at Dawsons for assisting us with our recent property purchase. There were many problems on the way regarding the lease and quite a few other obstacles! Alison kept us up to date throughout and also recommended a solicitor to use. Very knowledgable and nothing was too much trouble. Thanks again.
Jackie · 8 August 2017
★★★★★ 5/5
View Agentsboth sales and auction team truly excellent
I cannot rate both the sales and auction team within Dawsons Swansea branch as they are true professionals. Throughout my process of selling a property and then going down the auction route my experience of both was made truly easier by their professionalism and friendliness and I would strongly recommend using their services to anyone buying/ selling or auctioning a property. Thank you to everyone I have made contact with.
Gill · 23 November 2016
Agent replied · 24 November 2016
Many thanks for your very kind review it was most appreciated.
We all wish you and your family all the very best for the future.
Kindest regards,
Julie
★★★★★ 5/5
GoogleThe team at Dawsons are just brilliant. Any queries or issues throughout our tenancy were solved immediately and the start and end of tenancy were both seamless.
Thank you.
Jack · 11 May 2024
Agent replied · 4 July 2023
Hello Jack
Thank you so much for your kind feedback, we are so pleased that we were able to be there to support and assist you throughout your tenancy with us.
If we can be any further assistance please dont hesitate to come back to us at any time, we will be sure to pass your review on to the team at Swansea lettings, who will be delighted with your feedback.
Thank you once again for taking the time to leave this 5-star review
Kind Regards
Jade and the team at Swansea Lettings.
★★★★★ 5/5
GoogleThroughout my dealings with Louis Craggs, who was property Manager for the house I rented, I always found him to be very professional, helpful, polite and he quickly and efficiently responded to any issues I raised - equally important as a tenant, I found him to be very pleasant and friendly.
G4NoChallenge · 23 August 2022
Agent replied · 23 August 2026
Thanks for your review
★★★★★ 5/5
View AgentsExcellent professional service
In putting our land up for auction Julie was very helpful and efficient leading to a successful sale prior to auction..
Keith · 14 October 2015
Agent replied · 15 March 2017
Hi Keith
I hope you and the family are well.
I wish you all the very best for the future.
Kind regards
Julie
★★★★★ 5/5
GoogleWe have rented this house for 8/9 years and never had a problem with manning stainton. Since Louis has taken management of our property things have been a lot faster and more efficient. He is very polite and always quick at replying to emails and sorting any problems we have.
Shaun · 23 August 2022
Agent replied · 23 August 2026
Thanks Shaun, we're really happy to hear everything has been so smooth for you!
★★★★★ 5/5
View AgentsAmazing Professional Service
Thank you so much Julie Lawry and your team Corey, and Nicola.
Your approach is totally professional and you kept me informed at all times. You did exactly what I wanted and I would not hesitate to recommend you to other sellers and would certainly use you again in the future.
Rachel · 25 July 2017
★★★★★ 1/5
GooglePhoned Dawsons earlier today about a property to rent. I explained I wasn’t working due to disability and was told because of this I would need to pay 5 months rent in advance and also provide a guarantor. I’m unable to work. This is absolute discrimination against people with disabilities.
Holly · 13 May 2022
Agent replied
Good Morning
Thank you for taking the time to provide us with your review and comments. I believe you have now spoken with our senior member of staff Laurence after your initial call, who explained our referencing policy in greater detail with you, running through the affordability scale and how this can be met from many different incomes not just those working.
If you require any further information or wish to speak to us again please call 01792 301000 or email rsw@dawsonsproperty.co.uk.
Kind regards
Naomi (Marketing) on behalf of Laurence Christmas and the team at Swansea Lettings.
★★★★★ 1/5
GoogleGood Morning Thank you for taking the time to provide us with your review recently. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there are occasions when even 5* agencies are unable to meet customer needs and expectations. With our wealth of staff and the experience they bring we feel we are well placed to provide the best possible customer experience, and would really appreciate you providing us a little more insight into the reasoning for the 1* review you have provided, you can do this by either calling the branch to speak with Jade/Laurence directly on 01792 301000 or email myself at info@dawsonsproperty.co.uk. By providing this information it can assist us in ensuring further customers do not have the same experience. Thanks again from all of us at 'Team Dawsons' Kind regards Naomi (Marketing) on behalf of Jade Kennedy the team at Swansea Lettings.
Suleman · 2 August 2022
★★★★★ 5/5
View AgentsGreat support and persistence to get a sale
As a landlord several hundred miles away they were prompt, reliable, accessible and helpful when needed. They gave a fair valuation and secured lots of viewings in a short time, and bounced back when a sale fell through at the last minute. Thanks to Alison and the team
Pete · 22 March 2017
★★★★★ 2/5
TrustpilotIt was a very disappointing expereince
It was a very disappointing expereince, would not recommend it to anyone. No one is willing to help or assist at all
Altos · 8 August 2025
★★★★★ 5/5
GoogleHad a great experience with Tasmyn at Dawsons, Very informative in regards to the property and during the viewing. Also great communication.
Ryan · 8 May 2024
Agent replied · 10 August 2023
Hi Ryan,
Thank you so much taking the time to leave this lovely 5-star review for Tasmyn. We work hard to deliver an excellent customer experience and service and so are delighted that we were able to deliver this.
Thank you once again for your time
Kind Regards
Laurence & the team at Swansea Lettings
★★★★★ 5/5
GoogleGeorgina has been very responsive to dealing with any queries or issues. She went above and beyond to liaise with the landlord when we wanted to have permission to have a dog we loved in our home. Thank you.
Richard · 23 August 2020
★★★★★ 5/5
GoogleVery professional, always have the right person for the right job. I dealt with Sharron, Kimberley and Kay on different things, and all three were on the ball and had everything sorted quickly and simply. Made my life a lot easier.
Tim · 23 August 2019
★★★★★ 5/5
GoogleSharron Kaur went out of her way to help our application when it hit some obstacles. She's professional, efficient and kept us updated the whole way through. Really impressed with the service we received. Thank you Sharron x
Sally · 23 August 2020
★★★★★ 5/5
GoogleHad a wonderful viewing with Tasmyn yesterday. She was polite, professional and had a great deal of knowledge on the property, answering all of our questions. We look forward to speaking with her again soon.
Cat · 13 May 2023
Agent replied · 29 April 2023
Hi Cat
Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Tasmyn. It is great to receive such lovely comments for our teams and this will mean a great deal to Tasmyn. We are so pleased that all of your questions were answered and if you should have any more please do not hesitate to get in touch with ourselves.
Again thank you so much for your kind words and 5-stars.
Kind Regards
Jade and the team in Swansea Lettings.
★★★★★ 4/5
GoogleGood Afternoon Thank you kindly for providing us with a 4* star review this week, Jade and the team at Swansea will be very grateful. Kind regards Naomi (Marketing).
Eric · 30 March 2022
★★★★★ 1/5
GooglePlease avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x x
Rumer · 2 October 2021
★★★★★ 5/5
GoogleMervin and Amy helped us sell our home. They were brilliant at communicating… answering emails, calls and texts on the same day. They kept the process moving, by talking to our solicitors and our buyer. They even calmed my nerves when needed 🫣 …
Emma · 29 August 2024
★★★★★ 1/5
GooglePlease avoid letting from this agency. When we viewed our property we were promised new carpets as the ones already were grubby and stained. Alas we moved into a horror show of a flat - stained carpets, broken chairs, broken lightbulbs, broken shelves, stained mattresses, skid marks in the toilet, empty crisp packets in drawers, random false eyelashes, mouldy shower etc. We complained relentlessly when we moved in and the only thing that was responded to was that the chairs belonged to the previous tenants and not the landlord so - not their problem. Throughout our year living here we were almost overcharged 2 grand for our electric bill and were told we risked eviction within a week due to the landlord not paying bills. We were offered no support and extremely little information other than we may or may not be evicted extremely soon. Throughout the year we fixed chairs, lightbulbs and cleaned thoroughly upon moving and a large amount of our deposit was still withheld due to the stained carpets, mattresses and broken lightbulbs. RENT SOMEWHERE ELSE AND YOULL HAVE A BETTER TIME FOR IT x x x xNegativeQuality
Rumer · 26 August 2021
★★★★★ 5/5
GoogleVery friendly and most importantly, receptive. They are quick to answer your calls and prompt in their dealings.
Okechukwu · 11 May 2024
Agent replied · 4 July 2023
Good Morning,
Thank you so very much for taking the time to leave this 5-Star review for our Swansea Lettings team, your rating means so much to us as a team and we are delighted that we were able to assist you.
Kind Regards
Jade and the team at Swansea Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
