Trusted Agent profile · Swansea
Verified
★★★★★
375 reviews across 4 platforms
11 Walter Road, Swansea, SA1 5NF
Part of Dawsons, see every office.
Dawsons's office in Swansea, at 11 Walter Road, is rated 4.3 out of 5 across 375 reviews on four platforms, including 266 Google reviews rated 4.2.
266
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
85
Reviews on View Agents
This office
14
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all ...Read all 52 from sellers
From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking ...Read all 26 from buyers
Lorraine and the team at Dawsons gave us excellent service selling our property from the first meeting to the final sale, we were informed of every viewing and ...Read the review from landlords
Property Experts & Nationwide Relocation Specialists Dedicated and experienced specialists in Sales, Lettings, Surveys, Valuations, Auctions, Land & New Homes. Without a doubt, the leading Independent Estate Agency with branches covering Swansea, Gower, Llanelli and Carmarthenshire.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleKelly Winter-Christmas is an asset to Dawson’s. She is always friendly and knowledgeable.
Hi Sara Firstly, thank you so much for taking the time to leave this lovely 5-Star review for Kelly. We pride ourselves in our customer service and industry knowledge and do it is great to see that you feel Kelly provides this. Again thank you so much for your kind words and 5-stars. Kind Regards Jade and the team in Swansea Lettings.
1/5
TrustpilotDawsons does not value your privacy
Once my contacts are in their system, you'll keep receiving lots of spam/marketing/promotional emails that I have never subscribed to. What's GDPR? Clearly Dawsons haven't heard of one. This is the only estate agency that does that.
5/5
View AgentsLisa was the main man!
Lisa was very helpful in assisting me with the sale of my property. I won't lie, there were times where I felt like I had to chase up the progress of the sale, but as soon as Lisa was in office, she would provide me with a direct and honest update. I accepted an offer and the sale went through in about 2 months. I would use them again!
5/5
View AgentsBrilliant, tireless efforts right up to completion.
Alison and Loraine were brilliant, we had an offer on the house quite quickly but they really came into their own when it came or exchanging and completing. Our buyers were not very reponsive but Alison and Loraine were able to chase them up for answers and could be counted on to keep us in the loop when our solicitor was tied up elsewhere. Massive thanks to them both.
5/5
View AgentsPurchase from Auction Department
Big thank you to Julie, Corey and the rest of the team at Dawasons Auction. This is not the first time I've dealt with Dawasons and as always they go above and beyond. Totally recommend. 10/10
Hi Steve Many thanks for your lovely review most appreciated. Kindest regards Julie & Corey
1/5
FacebookWe have been reporting issues in our property for nealy 2 years now, at every 3 month inspection and several times in between. The main issue concerning us is a leaking conservatory, every single time it rains, it floods! Each time we are told 'a report has been logged', 'someone will be sent out soon', nothing has EVER been done and these issues have now escalate to the point where 1 room of our house is coated in black mould and the walls are falling off (photos attached). This is just one of the many problems we've reported and Dawsons has done NOTHING. Our 3 young children live in this house with us, it is unsafe for them and we will be reporting this to environmental health and our local councillor. Absolutely abismal, if this had be rectified when we first reported NEARLY 2 YEARS AGO, we wouldn't be in this situation. Stay well away from Dawsons.
Hi Claire We are sorry to hear of your frustrations at the property, and aware both our maintenance team along with the properties managing office at morriston are dealing with your issues ongoing and are in close contact with you in relation to these …See more
5/5
GoogleDawson's Maintenance team have been absolutely fantastic. From fixing minor issues to major repairs, their professionalism and expertise shine through. The team is always prompt, efficient, and respectful of our home. They truly go above and beyond to ensure our satisfaction. Highly recommended!
Good Afternoon, Thank you so much for taking the time to leave this review for our maintenance team, we are delighted that we were able to help you. We work hard to deliver an excellent customer service and experience and it means the world to the team to receive feedback such as this. Thank you once again Jade and the team at Swansea Lettings
1/5
GoogleDo not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. …
5/5
GoogleHad two viewings the first property was unsuitable, the second property we were interested in and Lisa the agent was very helpful in getting answers to our questions. While we liked the property and the location we decided it was too small and too many compromises would be required. We decided not to proceed. But we would be happy to contact Dawsons in future.
Hi Susan Thank you for your 5 star review and for contacting Dawsons to help with your search. It was great to have met you and we wish you all the best for the future. Kindest regards, Vivienne & Lisa - Marina team.
5/5
View AgentsExcellent service and fast sale
Julie was very helpful and always replied to any questions asap. I wanted a fast sale, and my property sold before the auction so I was very pleased with the the whole experience. .
Hi Eileen I hope you are now settled in your new home. Thanks you again for your kind review. All the very best for the future Julie
5/5
GoogleDawsons let out and manage a number of properties for us. They are professional and easy to deal with. They are easily contactable and have dealt effectivley with all the property maintenace issues and repairs. Their tennant finding service and back ground checks have been very thorough and we have not had a missed rent payment.
Good Afternoon Dr T Thank you for taking the time to leave this wonderful five star review for our team at Swansea lettings, we do work hard to provide an excellent service to tenants and landlords alike and therefore are delighted that you feel this way. Again thank you for taking the time to leave us a review. Kind Regards Jade and the team at Swansea Lettings
5/5
GoogleGreat service and help. Gethin has really been great to deal with and helped throughout the process🫱🏻🫲🏼 …
Good morning Thank you so much for your 5-star review. It’s great to hear that Gethin has provided great service and support throughout your letting process. We truly appreciate your feedback and are here for anything you need in the future. Thanks again for choosing Dawsons. From Jade and the Swansea Lettings Team
5/5
View AgentsFANTASTIC (Julie, auction)
Juile (Auctions) was great, really helpful and knowledgeable. We could have done with more flexible viewing times but apart from that Juile made it a very smooth and easy experience. Would highly recommend.
Many thanks for your lovely testimonial it really is most appreciated.. Kindest regards Julie
5/5
View AgentsVery helpful and professional service
I found both Robyn and Julie (and the whole auction team) very helpful in successfully purchasing my first Auction Property. I look forward to working with them again on my next project!
Dear Andrew Many thanks for your very kind review it was most appreciated. Kind regards Julie and Robyn
1/5
GoogleWaited 15 minutes after the agreed time for a viewing as well as rang the agency and number given by the sales manager only to have the phone put down and my call ignored multiple times. …
1/5
GooglePartner went to look at a property on Chetwynd mead, abbey phoned a few times during the day when she's working full time and also a mum of a young child so hadn't got around to responding. Amy left a voicemail extremely patronising & very …
5/5
View AgentsEfficient professional service.
For the AUCTION TEAM of Julie, Corey and Nicola. Worked hard to ensure sale was able to advance. Any issues dealt with swiftly with good communication. Shame solicitors weren't as swift.
Thank you so much Wyn Really appreciate your review. All the very best for the future. Kind regards Julie
5/5
View AgentsEXCELLENT SERVICE
Lorraine and the team at Dawsons gave us excellent service selling our property from the first meeting to the final sale, we were informed of every viewing and offers submitted, they were invaluable to us as we were not in the locality, We would like to thank you all for your help and can only highly recommend you, Best regards Chris & Steve
5/5
Google5 * review to Suzanne the local valuer from Moortown Manning & Stainton Leeds for the exceptional high standards, care and taking the time to listen to our endless questions! Her advise was clear, comprehensive and the photograph of our rented properties is wonderful. Thank you R, J & O
Hi Julie, thanks so much for your 5* review! We are happy that you had such a positive experience with Suzanne🙌 …
5/5
View AgentsDawsons auction
Excellent service, went above and beyond expectations. A department very well run by Julie, genuine expertise and ability to understand the perspectives of buyer and seller is clear to see.
Hi Alex many thanks for your lovely review most appreciated. Kindest regards Julie
5/5
View Agents(Dawsons auctions) Straightforward and lovely to deal with
This review relates to a Auction Sales Manager Julie helped me with the sale of my late father's property in Swansea. Julie gave me easy to understand and practical advice, without "hard sell", and I selected Dawsons to take the property to auction. I would thoroughly recommend Julie: she knows her subject, doesn't put you under pressure, and gives straight advice.
5/5
GooglePaulina Gluszek from the North Leeds letting office was really helpful and answered any questions we had. We were kept up to date all throughout our application and Paulina even helped us to arrange for us to collect the keys 2 days earlier than first planned. This meant Paulina had to amend our letting agreement but it was not too much trouble for her.
Thanks for your feedback on Paulina
5/5
View Agentscouldn't have asked for better!!
julie was so helpful in selling my mum's house after she passed away it was a very difficult and stressful time for me and julie was a big help once the fees were paid julie did the rest couldn't have done more the house sold before it was meant to go to auction and for more than the guide price so I was really pleased thank you julie would highly recommend dawsons to anyone! !
Thank you again for the very kind review which is still available on Rateragent. If you do require further assistance in the future please do not hesitate to contact us. Dawsons Auction Team
5/5
GoogleKelly did a really great job getting in touch with the landlord to get me a flat. I'm really amazed at the swift responses and the general turnout of our conversations. I recommend DAWSONS anyday!!!!
Good Morning, Thank you for taking the time to leave this wonderful 5-star review for Kelly in our Swansea lettings office, we are delighted that we were able to assist you in finding a flat and if you require any further assistance from us please don't hesitate to come back to us. Kind Regards Laurence and the team at Swansea Lettings.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
52 reviews from sellers, rated 5.0 out of 5 on average. For example, Angela wrote: "Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all ..."
26 reviews from buyers, rated 5.0 out of 5 on average. For example, Angharad wrote: "From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking ..."
