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Dawsons Swansea Sales reviews

4.3

★★★★★ Great

375 reviews across 4 platforms

11 Walter Road, Swansea, SA1 5NF

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Dawsons's office in Swansea, at 11 Walter Road, is rated 4.3 out of 5 across 375 reviews on four platforms, including 266 Google reviews rated 4.2.

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4.2 / 5

266

Reviews on Google

This office

Facebook logo

3.0 / 5

10

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

85

Reviews on View Agents

This office

Trustpilot logo

14

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Dawsons Swansea

Property Experts & Nationwide Relocation Specialists Dedicated and experienced specialists in Sales, Lettings, Surveys, Valuations, Auctions, Land & New Homes. Without a doubt, the leading Independent Estate Agency with branches covering Swansea, Gower, Llanelli and Carmarthenshire.

Reviews

Every review we hold for the Swansea office, from every platform, shown as written. First names only.

5/5

View Agents
Seller

Excellent Service from Julie Lawry and Dawsons Auction Team

Throughout the whole process from the valuation of my mother's property to the successful sale at auction, the service we received from Julie and her team was outstanding and Julie's experience in selling properties at auction was obvious. The advice she gave was always spot on and she was always cheerful and patient when I phoned up with a query. From the day my mother moved out of her property, we left everything in Julie's hands and she and her team members Corey Ashford and Nicola Taylor kept me fully informed on what was happening and didn't disappoint. I would thoroughly recommend Dawsons and Julie in particular, to anyone considering selling at auction.

Ruth · 2 March 2018

5/5

View Agents
Seller

Dawsons Auction Team: professional, speedy, accurate, compassionate

The Auction Team of Julie, Corey and Nicola have dealt with my sale, this is the team who can handle anything with professionalism, grace and whose words always match their actions . They have an amazing team-work schedule and are always on top of the matter. This team are real property-whisperers who can communicate with the property, listen and do exactly what that property needs, deserves and has a potential for., They treated my property with high regard , appreciation,respect and loving care. After the very first encounter with my property they knew exactly what the property can deliver and that is exactly what they told me., The very first words Julie conveyed to me about the property turned out to be the exact outcome of the entire process. The words and statements I received regarding the property and the entire process matched the exact reality..Apart from the detailed care towards the property the team took a great care of myself as a customer, they stepped into my very ill-fitting shoes and with deep understanding, sympathy and clear strive to achieve the best to their ability - delivered the most satisfactory outcome for myself.. The Auction Team at Dawsons are the property doctors with the most accurate prognosis and treatment, who always have the right treatment plan. Thank you so much Julie, Corey and Nicola..

Elene · 11 December 2017

5/5

View Agents
Seller

A high quality service delivered by helpful, thoroughly competent staff

Selling my property through Dawsons Auctions has been a really positive experience. Thanks to the expertise and good humoured co-operation of obliging staff who clearly enjoy their work. I found Julie Lawry very knowledgable, enthusiastic and kind, while Corey Ashford, who has the tricky job of presenting the old house and garden in their best light with photos, videos etc, demonstrated considerable initiative and talent. Although I didn't meet Nicola Taylor, we spoke on the phone a few times and she was always pleasant, professional and courteous. The excellent promotional skills of the team resulted in the property doing very well at auction and I would recommend Dawsons to anyone.

F.L.H · 22 August 2017

4/5

View Agents
Seller

Charming high street agent with superb local area knowledge

I first contacted Dawsons on Walter Road by telephone and discussed my house move dream. Alison was quick to ascertain the necessities from me e.g. how much my new house will be, will a chain be involved, how much I can borrow and as a result the amount that I need to sell my house for to afford to make the move and finally how long until I am ready to move out of the property. A day or two later and Alison came round to the property and conducted a very thorough valuation. Everything I had previously thought that should be included in the selling brochure was asked & noted, as well as selling points on the house that I had missed! Whilst taking marketing photos, Alison made effort to ensure they were going to come out as professional as possible to capture my home in its best light. This included the relocation of objects, the adjustment of curtains, plumping of cushions etc. After a couple of days my house was live on as popular online selling platforms as well as on the high street and on the same day I was called to agree times for viewings. I felt confidence in my house selling due what was clearly good marketing of the property. Dawsons were willing to work around me to arrange viewings at appropriate times due to the fact I was working from home and needed the peace and quiet during heightened periods of work activity. One thing that stood out for me was the speed of the offer agreement. After only 5 days of marketing the house the first offer came in and I was immediately telephoned. Alison then proceeded to negotiate with the potential buyer on my behalf to secure the amount that I needed to buy my dream home and I was incredibly pleased with the amount that was agreed. The after sales service was okay but my relatively small chain did seem to cause more hassle than it should have but this was mostly a fault on a lack of communication between solicitors and communication from my buyer. Dawsons were quick to chase each side for updates on my request but certain things were missed e.g. my buyers rental notice and their upcoming long term holiday but I also appreciate that it is not always possible to obtain this key information from potential buyers if they are not very forthcoming and in this instance very shy. Overall I have had a great experience with Dawsons and I would highly recommend anyone to avoid the new wave of online agents and walk through the door to a hassle free service owing to highly knowledgeable and dedicated staff with years of experience in the field, all provided at a competitive market fee with no hidden extras to report. Thanks all. Luke Farmer

Luke · 21 July 2017

5/5

View Agents
Seller

Thank You

Before Julie and her team at Dawsons took over the management of our property to go into their auction we had been having a nightmare of a time for nigh on two years. Not only in they came with whirlwind speed but with great efficiency ;so much so all we had to do was sit back and literally do nothing ,they did it all, yippee !! and before we knew it , the property was sold, our nightmare was over; and now we have a future again. Well done Dawsons. Thank you for giving us our life back

Mr · 14 July 2017

5/5

Google

Hi, Janice Freeman showed me round 3 properties today, she was so kind and helpful. I'm so pleased my 1st time looking at properties to rent was with someone like her. Thanks Janice. ✨

Sara · 23 August 2024

5/5

View Agents
Buyer

Excellent service from whole team especially Alison Williams

Recently purchased a property with Dawson's Walter Rd office. Every single member of the team I dealt with was professional,friendly and very quick to deal with any queries. Cannot fault the response times. Alison in particular was very pro-active,every sale/purchase has a few 'tense moments' which can make or break the deal and I felt Alison very much had a handle on what needed to be done to smooth the process. She put a good deal of effort into keep good lines of communication open between ourselves and the vendors,excellent service,very happy to recommend.

Julie · 13 March 2017

5/5

Google

Beth was amazing in assisting me with my rental enquiry!! We got a viewing the next day and she kept in contact to make sure I’d filed in everything I needed!! Fingers crossed we get the property!!!

Emily · 23 August 2021

Agent replied · 23 August 2026

Thanks for your feedback Emily

5/5

View Agents
Seller

Julie Lawry and the auction team

Julie is very welcoming and cheerful, but she is cool headed and knows her market inside out.. She, and in fact the entire team at Dawsons are unfailingly helpful, prompt and straightforward. They are consummate professionals and I recommend them without reservation. Sian H November 2017

Sian · 15 November 2017

Agent replied · 17 November 2017

Hi Sian I only just read your beautiful review many, many thanks. it has been a pleasure to work with you. All the very best for the future. Have a great Xmas, Julie, Corey and Nick

5/5

Google

Friendly and efficient

Dominic · 29 January 2026

Agent replied · 29 August 2026

Thank you for you kind review, Dominic. I'm deighted the sale completed successfully.

5/5

View Agents
Buyer

Safe in their hands

We were 3 days from the auction and Robyn arranged a proxy bid whilst we were away on holiday. When events led to the sale and exchange within 48 hrs Julie owned the issues with diligence and caringly resolved them. We felt safe in their hands!

Stuart · 11 October 2016

Agent replied · 12 October 2016

Dear Stuart, Thank you so much for your very kind review it is most appreciated. Please contact us if we can be of further assistance. Kind regards, Julie and Robyn

5/5

Trustpilot

Excellent service

Excellent service. As an investor, Alex contacts me with any houses that meet my requirements. I would be confident selling my house with Dawsons as the team works hard to promote and sell their properties.

Gregory · 20 January 2026

5/5

View Agents
Buyer

Recent Purchase

I would like to recommend agents, Julie Lawson, Corey and Nicole who went out of their way to ensure the successful completion of our recent purchase. They were more than helpful, courteous and very patient with this sale! It was a pleasure doing business!!

Joanne · 8 December 2017

Agent replied · 11 December 2017

Dear Joanne Many, many thanks for your lovely review most appreciated. Kind regards Julie

5/5

Google

Have always had a positive experience with Qube as a let management company. Lydia and Kane in particular have always been really helpful with speedy replies and sorting any issues or queries.

Helena · 27 January 2026

5/5

Google

Emma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are …

Kenton · 30 August 2024

Agent replied · 30 August 2026

Thank you so much for the excellent review. We value the feedback. It's a pleasure to work with you. Best E + R

5/5

Google

Excellent service, friendly staff, very happy with the team in general. Tasmyn is fantastic.

Noel · 8 August 2023

Agent replied · 8 August 2023

Good Afternoon, Thank you so much for taking the time to leave this lovely 5-star review for our lettings team in the Swansea , Walter Road office. We work hard to deliver a great customer experience and service and so we are delighted that you found this to be the case. Your kind words will be passed on to Tasmyn and the rest of the team Many thanks once again Kind Regards Laurence & the team at Swansea Lettings.

1/5

Google

The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im seeking legal advice as its victimization. They also said the only way i can rent this property was if i earned £15,500 a year, me and my partner earn £20,000 between us, when i told them this they ignored the email.

Philip · 13 May 2021

Agent replied

Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing procedure for all property applications to ensure the property is affordable to the tenant and to protect our landlords valuable assets (there are occasions where constraints placed by mortgage companies have stricter policies than others, amongst other constraints placed by leasehold properties). I understand our team at Swansea did explain the process to you on several occasions and that unfortunately in this instance we were unable to proceed with your application. Should you wish to discuss this any further please speak with Jade our branch manager by calling 01792 301000 (select option 1 during their office hours 9-5.30 Mon, Friday), or alternatively please email rsw@dawsonsproperty.co.uk.

5/5

View Agents
Seller

The Dawson’s sales team offer an excellent service.

The care and quality of service shown by the Dawson’s sales team Julie Lawry,Corey Ashford and Nicola Taylor was outstanding they kept us informed and helped us every step of the way I would not hesitate in recommending their services.

Royston · 11 November 2017

Agent replied · 14 November 2017

Thank you for the lovely review most appreciated. We all wish you all the very best for the future Kind regards, Julie

5/5

Google

Excellent experience from start to finish. Paulina and John were friendly, attentive and thorough - overall a seamless process and I'm very happy with our new property. Would definitely recommend!

Beth · 23 August 2021

Agent replied · 23 August 2026

Great to read your comments Beth

5/5

Google

Tom was very helpful throughout the process of renting our first property. He explained everything clearly and worked efficiently and professionally to ensure we had a quick move- thank you!

Charlotte · 23 August 2021

Agent replied · 23 August 2026

Thanks Charlotte, good luck in the new home!

5/5

View Agents
Buyer

Great Team. Wonderful support. Corey was superb!

As we embarked on our first auction purchase, we certainly found the right agents with Dawson's. Corey was so helpful and supportive throughout the whole purchasing process. He was well informed about each property and due to his effort, everything went through smoothly. We couldn't recommend Corey high enough, and will certainly engage him going forward. Would give him 10 stars if I could. Brilliant work! A credit to his company.

Cissy · 13 November 2017

5/5

View Agents
Seller

Sale of Property

Having dealt with a very challenging buyer and terrible buyer's solicitor, Lorraine at Dawson's was tremendous at being the intermediary between all parties in trying to keeping things moving. Without her, we'd be still trying to get the sale completed!!

Dylan · 27 May 2016

Agent replied · 3 June 2016

Thank you Dylan for taking the time to write a review for us. Your patience and co-operation helped tremendously.

5/5

Google

Honestly, I think Dawsons's service is very good. Whenever I have an issue with my rented property, they will help me to resolve it ASAP. However (this is a message for Dawsons), I would suggest you to create a Business WhatsApp group, so that the tenants are able to contact you easily because it took a few days for me to receive your replies via email. Thank you!

Renee · 2 October 2022

Agent replied

Good Afternoon Thank you for your 5* review along with confirming you find our service very good. We are looking into alternative ways to contact us, but at present you can: call, email, use our Facebook messenger service or use our online maintenance service on our website (which is available 24/7). Should we introduce the option of what's app to our services we will of course update you. Thank you again. Kind regards Jade and the Swansea Lettings Team

5/5

Google

Great service from Kimberly and Kay when letting a property. Was kept up to date during all viewings, really quick responses to emails. All requests met professionally and dealt with really effectively.

Dean · 23 August 2020

Agent replied · 23 August 2026

Thanks for your review Dean

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Dawsons Swansea Sales

What do sellers say about Dawsons Swansea Sales?

52 reviews from sellers, rated 5.0 out of 5 on average. For example, Angela wrote: "Julie, Corey and Nicola (auction team) provided an exceptional service with quick and satisfactory results. From the very start of the process they provided all ..."

What do buyers say about Dawsons Swansea Sales?

26 reviews from buyers, rated 5.0 out of 5 on average. For example, Angharad wrote: "From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking ..."

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