Every review we hold for the Killay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe process for selling a house is generally quite stressful, but I am happy to say that Sabrina A made my life a little easier with the excellent customer service levels she provided. Thank you Sabrina!
Sharon · 10 July 2026
Agent replied · 10 August 2026
Thanks Sharon for your kind words! We're so pleased we could help make your sale a little less stressful, and it's great to hear you received such excellent service. We really appreciate your feedback, sending our best.
★★★★★ 5/5
GoogleWell I have to say that the Team but especially Grace might just have changed my opinion regarding estate agents.
Grace kept me well Informed on any developments with the house we where purchasing off one of there clients.
It was not easy for Grace as she had to deliver news that setting back our move but she did it professionally and kept calm and was considerate every step of the way
Thank you again Grace and mortimers estate agents and good luck to you all in the future
Mr D Thomas
Dale · 16 May 2025
Agent replied · 16 May 2026
Hi Dale, we really appreciate you taking the time the time to leave such a lovely review, it means a lot to the whole team, it's great to hear Grace was able to do her best for you. Likewise, we're wishing you all the best with your move! Thanks again😎 …
★★★★★ 5/5
GoogleJust moving into the final stages now of my house move, but so far the experience has been a great one, I dealt with Cara from Accrington branch and was always kept in the loop, always available for questions.. couldn't ask for anything more.
Ian · 16 March 2026
Agent replied · 16 May 2026
Thank you very much Ian, really glad you feel we satisfied with our support up-to-date. All the best!
★★★★★ 5/5
GoogleThe professional service and seamless communication between the offices for both our sale and purchase made this a coordinated approach. All staff in the Moortown, Beeston branches and the assigned Move Manager made the process as stress free as possible. Thank you so much!
Rajinder · 10 March 2026
Agent replied · 10 August 2026
Thanks for the positive feedback, Rajinder. We’re really glad the process felt smooth and well coordinated for you. Wishing you the very best in your new home.
★★★★★ 5/5
GoogleRecently purchased my new home through Mortimer’s and was more than happy with the process from start to finish. A very professional and accommodating estate agents that helped with whatever I needed and always responded straight away. A special thanks to Alexandra who dealt with my purchase.
Karl · 16 October 2025
Agent replied · 16 May 2026
Thanks Karl! Glad we could help, wishing you our best.
★★★★★ 4/5
GoogleDawsons were great selling our property for the full asking price in 10 days with the sale completing in just over three months. As a result we might always wonder if the price was to low and feel that knowing they could sell it so easily their fees were to high. We experienced some frustration in the lack of continuity of contacts from initial instruction to completion. We also had a problem with the sale board indicating the wrong message.
Edward · 26 February 2026
Agent replied · 26 May 2026
Thank you for taking the time to leave us a review and for highlighting the positive outcome of your sale. Achieving the full asking price within just 10 days and completing in a little over three months is something the Mumbles sales team works very hard to deliver, and we’re pleased this was your experience.
I appreciate your honesty regarding pricing and fees. When a property sells quickly and for a strong price, it can naturally prompt those questions. However, this result is very much down to the strategy, market knowledge, and proactive approach of the team, from accurate pricing advice and targeted marketing to effective negotiation and progression through to completion.
We are sorry to hear that you felt a lack of continuity at times. While our team-based approach ensures momentum is maintained throughout the sale, I understand how important clear communication and familiar points of contact are, and this is something we continually work to refine. I also apologise for the confusion caused by the sale board and appreciate you raising this.
Thank you again for trusting Dawsons with your sale and for your feedback, which we value greatly. I wish you every success in your next chapter.
Kind regards,
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleI can’t praise Vicky and Dominic enough for their knowledge, professionalism and support they gave me during my complex mortgage application. Everything went smoothly and was stress free.
Geraldine · 10 February 2026
Agent replied · 10 August 2026
We are so pleased to hear this and truly value you sharing your experience. Knowing everything felt smooth and stress free means a great deal to us. Thank you Geraldine for choosing us.
★★★★★ 5/5
GoogleI recently bought my first house through mortimers Accrington and I was very worried about the whole process, however mortimers were nothing but amazing.
I had the pleasure of being supported in this process with the lovely Leaoni who made this process so easy to understand and she was extremely reassuring. I felt I could speak to Leaoni at any time and she was always happy to speak with me, ensuring I felt happy and comfortable in the whole process. If I ever rang up and Leaoni was busy with another customer, someone in the office was always happy to help too.
It was also nice to see that recently mortimers hired a new employee who sold me car over a year ago (Jonathan). He will be a lovely fit in a love team of people who are really supportive and caring.
I will definitely go back to mortimers when I sell/buy properties in the future and I will definitely recommend them to my friends and family.
Thank you to everyone who helped me in this process, especially Leaoni. I am excited to send Leaoni before and after pictures☺️.
Catherine · 16 May 2024
Agent replied · 16 May 2026
Hi Catherine, glad we could help and thanks for sharing your experience! We're sure Leaoni is looking forward to those pictures!😊 …
★★★★★ 5/5
GoogleExcellent. Sale for full asking price first day. There were difficulties along the way throughout the chain. But Brad was across our sale and purchase and every other part of the chain and with his dogged determination he was solely responsible for a successful conclusion, an asset to the team. Communication was faultless and we were kept informed every step of the way. Cathy you have an excellent team, everybody we dealt with was informative and reassuring. Thank you.
Joe · 29 July 2025
★★★★★ 5/5
GoogleFantastic communication from start to finish! Grace B was professional, friendly and always went the extra mile to make the process smooth and stress-free for us. I would highly recommend Grace and the team at the Accrington branch.
Kirsty · 16 October 2025
Agent replied · 16 May 2026
Thank you Kirsty for the recommendation! It is really appreciated.
★★★★★ 5/5
GoogleThank you for your professionalism, guidance, and compassion. Navigating the sale of my mum’s house while grieving and living in Australia was incredibly challenging, but you made the process so much easier.
Jules Elliott
Julie · 26 October 2025
Agent replied · 26 May 2026
Thank you so much, Jules, for your kind and heartfelt words. We truly appreciate you taking the time to share your experience, especially given how difficult this time must have been for you. It was a privilege to help guide you through the sale of your mum’s home, and I’m so pleased we could make things a little easier from afar. Sending our very best wishes from all of us here at Dawsons Mumbles.
Warm regards,
Emma
★★★★★ 5/5
GoogleWe valued the flexibility around viewing properties, including Sunday viewings. But most of all we can not overstate how well we were supported by our assigned agent Grace Bleasdale in the purchase of the property we set our hearts on. From the outset Grace went above and beyond in keeping us informed at every stage and liaising with all the other estate agents and conveyancers involved to ensure that all was progressing as it should be. Nothing has been too much for Grace who has been completely accessible, even when I believe it may have encroached into her personal time. She has been a real star and I can't praise or thank her enough. She has my highest recommendation and I wish her every success in her continuing career.
Ann · 16 May 2025
★★★★★ 5/5
GoogleVicky is very good at what she does. She keeps you in the loop and gets the best deal available.
Kerstje · 10 February 2026
Agent replied · 10 August 2026
Thank you Kerstije for taking the time to leave such a lovely review. We really appreciate your support and are so pleased you had a great experience with us.
★★★★★ 5/5
GoogleI would highly recommend Dawsons estate agents in Killay .David and all the team were professional and helpful throughout the whole process . The regular updates by e mail and telephone were very helpful as we knew what was happening every step of the way . The whole team made an emotional and stressful time with the sale of my late Dad’s house a little easier particular as we didn’t live locally . Excellent services and team !
Julia · 8 December 2023
Agent replied · 6 February 2024
Hi Julia,
Thank you so much for the 5* Review. I am personally thrilled we got this one over the line for you.
I know what the property meant to you as a family and am grateful to have been trusted to find you a new owner. The young family will love making it their new home and I know will have many happy years there!
I wish you and your family all the very best for the future.
Kind Regards,
David and the Killay Team
★★★★★ 5/5
GoogleGreat service Alex and Leoni were brilliant thankyou for everything
Sam · 16 April 2026
Agent replied · 16 May 2026
Thanks Sam for your lovely comments. Delighted you had such a positive experience with us. All the best!
★★★★★ 5/5
GoogleExcellent service from start to finish. Grace Bleasdale made the whole process easy.
Angela · 16 March 2026
Agent replied · 16 May 2026
Thank you Angela for the great comments. Wishing you all the very best.
★★★★★ 5/5
GoogleVicky Alexander is a fantastic mortgage advisor, highly recommended and a great team at Beeston!
Kiana · 10 February 2026
Agent replied · 10 August 2026
That is lovely to hear Kiana, thank you for your recommendation. We are so glad you had a positive experience and really appreciate your support.
★★★★★ 5/5
GoogleEmma and her team were brilliant with our recent house purchase. They were very helpful and kept us informed throughout the process. Kept the stress levels down. Many thanks for all your support!!
Gareth · 26 August 2025
Agent replied · 26 May 2026
Thank you so much for your kind words and for taking the time to leave us a 5-star review. It was an absolute pleasure to assist you with your home purchase. Myself and the team are so pleased to hear that we were able to help make the … More
★★★★★ 5/5
GoogleRight from the first enquiry through the rollercoaster ride of the conveyance we were supported every step of the way. Communication was always efficient and a pleasure with the team and nothing was too much trouble, the team are certainly on the ball! The staff shared my joy when finally picking up the keys which was lovely!
Tina · 26 March 2026
Agent replied · 26 May 2026
Thank you so much for your wonderful 5-star review. It’s fantastic to hear that you felt supported throughout the whole journey, we know how much of a rollercoaster the conveyancing process can be, so it’s great to know our team helped make it a more positive experience for you.
Communication is so important to us, so I’m really pleased you found the team responsive and helpful every step of the way. And we absolutely loved sharing that special moment with you when you collected your keys, it’s what it’s all about!
Wishing you every happiness in your new home, and thank you again for choosing Dawsons.
Emma and the Mumbles Sales Team
★★★★★ 5/5
GoogleGrace was very helpful all the way through the sale of our property. Thanks again Grace!
Clare · 16 January 2026
Agent replied · 16 May 2026
Thank you Clare! Your postitive feedback is really appreciated.
★★★★★ 5/5
GoogleI would like to thank Emily Barrow for her professional approach, and polite manner in the work that she does.
Ian · 16 November 2025
Agent replied · 16 May 2026
Thanks Ian! Your praise is appreciated! Sending our best.
★★★★★ 5/5
GoogleWe just bought our new home. Special thanks to Luca for helping and guiding us throughout the entire process. His timely responses and coordination between all the parties made the process go smoothly. Overall, we had a very positive experience.
Rupasmita · 28 February 2026
★★★★★ 5/5
GoogleCara was extremely helpful with the
process of selling my property & kept me well informed throughout!
Thank you
Lesley · 16 November 2025
Agent replied · 16 May 2026
Thanks Lesley! Warm wishes.
★★★★★ 5/5
GoogleWe cannot speak highly enough of the Dawsons Killay team. Kelly, David, Laura, Gemma, Lon and the whole team have been fantastic throughout this process. The service the team provide is absolutely exceptional; always friendly, approachable and professional. If you're reading these reviews with a view to buying or selling a property in the Killay area, I wholeheartedly encourage you to get in touch with the Dawsons Killay team. The quality of the service they provide is unmatched by any other estate agent locally.
Amy · 6 February 2023
Agent replied · 6 February 2024
Hi Amy,
Thank you for the review - we always really do appreciate them! We are so happy to have been able to help you find a property.
You have both been so lovely to deal with and it's always nice to be able to help.
We will now do all we can to see your purchase through to completion!
Kindest Regards,
David & The Killay Team
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