Dawsons reviews

Thank you for your feedback. We are sorry to see your 1-star review, and would welcome the opportunity to look into your concerns further and ask that you please contact us directly via email to info@dawsonsproperty.co.uk with more information, including your name and details of your experience, so that we can investigate and respond appropriately. Kind regards, Swansea Lettings Team

Thank you so much for your lovely 5-star review. We are so pleased to hear that Jessica has made such a positive impression and that you felt listened to, supported and fully informed throughout your experience with us. She is a fantastic member of our Morriston Lettings team, and your kind words are a wonderful reflection of the care and commitment she brings to her role. I will be sure to pass your feedback on to Jessica, I know it will mean a great deal to her. Thank you again for taking the time to share your experience and for choosing Dawsons. Best wishes, Laurence and the Morriston Lettings Team

Hello Jessica, thank you so much for taking the time to leave this wonderful 5-star review for Kelly in our Swansea lettings office. It is lovely to receive positive feedback for the offices and are delighted that Kelly was able to provide you with all you needed to make your choice and move forward with your let. Thank you once again, your kind words have been passed to Kelly, Kind regards Jade and the Swansea Lettings Team.

Thank you for the kind words! We're so glad Diane made the process easy for you, and we really appreciate the recommendation!

Thank you for the great feedback! We're glad the viewing and application process went smoothly, and that Diane was on hand to help resolve any queries along the way. We really appreciate you taking the time to review us!

Thank you so much for your lovely 5-star review and for taking the time to share your experience. We are delighted to hear that choosing Dawsons made such a positive difference to your selling journey. Buying and selling property can be a significant experience, so it's incredibly rewarding to know that our professional yet personal approach helped restore your confidence. Thank you also for your kind words about Claire and myself. We pride ourselves on providing regular communication and support throughout the process, so it's lovely to know this was reflected in your experience. Your recommendation means a great deal to the whole Morriston Sales team, and we are grateful you placed your trust in us. Best wishes, Andrea and the Morriston Sales Team

Thank you so much for your fantastic 5-star review and for your continued support of Dawsons. It has been a pleasure to assist you over the years with both the management of your rental properties and, more recently, the sale of your property. We are so happy to hear that your experience with our Mumbles Sales team was exceptional from start to finish. Thank you also for your kind words about myself and the team: Andrea, Sam and Claire. I will be sure to pass your comments on to the rest of the team, they will be thrilled. We truly value the trust you place in both our Lettings and Sales teams, and we look forward to continuing to support you with your property portfolio for many years to come. With thanks, Emma (Mumbles Sales) and Rhodri (Mumbles Lettings)

Thank you so much for your fantastic 5-star review and for your continued support of Dawsons. It has been a pleasure to assist you over the years with both the management of your rental properties and, more recently, the sale of your property. We are so happy to hear that your experience with our Mumbles Sales team was exceptional from start to finish. Thank you also for your kind words about myself and the team: Andrea, Sam and Claire. I will be sure to pass your comments on to the rest of the team, they will be thrilled. We truly value the trust you place in both our Lettings and Sales teams, and we look forward to continuing to support you with your property portfolio for many years to come. With thanks, Emma (Mumbles Sales) and Rhodri (Mumbles Lettings)

Thank you so much for your incredibly kind words, 5-star review and for taking the time to share your experience. We are delighted to hear that, despite the unique challenges you faced, Jessica was able to support you throughout the process with such professionalism, determination and care. She is a valued member of our Morriston Lettings team, and your comments perfectly reflect the commitment she shows to every client she works with. I can assure you that Jessica's hard work, resilience and dedication certainly does not go unnoticed, and I know she will be incredibly touched to read your kind words. Reviews like yours are a wonderful reminder of the positive difference our team can make. On behalf of Jessica and the entire Morriston Lettings team, thank you for placing your trust in Dawsons. Best wishes, Laurence and the Morriston Lettings Team

Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your application with our Morriston lettings team. Whilst we are unable to discuss the specifics of any individual's application in a public forum, we would like to clarify that all tenancy applications are subject to an independent referencing process carried out by a specialist third-party provider. This process is in place to protect both our landlords and prospective tenants and forms an important part of the decision-making process. As with all applications, decisions can only be made once all required information and documentation has been received and fully assessed. Unfortunately, timelines can sometimes be affected by delays in obtaining the necessary information from the various parties involved. We appreciate that this can be frustrating when applicants are keen to secure a property, and we always endeavour to keep all parties informed throughout the process. We are pleased to hear your positive comments regarding Jessica, who consistently works hard to assist applicants and provide the highest level of customer service. We wish you all the best in your future property search. Kind regards, Laurence Morriston Lettings Manager

Thanks Sharon for your kind words! We're so pleased we could help make your sale a little less stressful, and it's great to hear you received such excellent service. We really appreciate your feedback, sending our best.

Thank you for your lovely review, Rachel. It's fantastic to hear you found the process so easy and stress-free. We really appreciate your recommendation and wish you all the best in your new home!

Thank you so much for your lovely 5-star review. We are delighted to hear that you found Jessica helpful, welcoming and supportive. Jess is a valued member of our Morriston Lettings team, and I know she will be extremely happy to receive your kind feedback. We always aim to make the lettings process as straightforward and positive as possible, so it’s wonderful to know that Jess was able to answer your questions and provide the support you needed. Thank you again for taking the time to leave your review. Have a great weekend Laurence and the Morriston Lettings Team

Thank you so much for your lovely 5-star review for us today. It was an absolute pleasure to help you with the purchase of your new home, and I’m so happy to hear that you felt well informed and supported throughout the process. Communication is so important when buying a property, so it’s lovely to know that both myself and the rest of the team were able to assist whenever you needed us. We always strive to ensure our clients receive the best possible service, and your kind comments are gratefully received by us all. We hope you're settling into your new home and wish you many happy years there. Best wishes, Kelly and the Land & New Homes Team

Thank you so much for your lovely 5-star review for us today. It was an absolute pleasure to help you with the purchase of your new home, and I’m so happy to hear that you felt well informed and supported throughout the process. Communication is so important when buying a property, so it’s lovely to know that both myself and the rest of the team were able to assist whenever you needed us. We always strive to ensure our clients receive the best possible service, and your kind comments are gratefully received by us all. We hope you're settling into your new home and wish you many happy years there. Best wishes, Kelly and the Land & New Homes Team

Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.

Hi Anastasia, thanks for leaving a review of your tenancy experience. We concur that the building managers are not up-keeping that building professionally and in fact the landlords are looking into rectifying together this going forward. For the issues within your property, the landlord did repair the items that they could however the nature of your requests were rather exceptional. You demanded a new mattress the day that you collected keys and the landlord replaced this within 48 hours so we are unsure as to the negative feedback you have left for this given there wasn’t actually anything wrong with the mattress on your arrival. When we attended with the council they did disagree with your claims and subsequently closed your file, which does line up with your landlord’s opinion of the matters. We asked for you to refrain from having AI compose your emails because it was raising issues that did not exist and that you yourself could not recall (even this AI review contains discrepancies!). In the interest of clear effective communication we did always call you and attend in person to accurately ascertain how your experience could be improved and issues resolved. We understand that if you prefer AI emails that you would not align with this method of customer service but I’m afraid we cannot compromise our service.

Thank you so much for this lovely 5-star review. We are so pleased to hear that your experience purchasing your new home through Dawsons Morriston was a positive one. Buying a property can certainly be a stressful process at times, so it’s wonderful to know that Claire was able to provide the support, guidance and communication you needed from the moment your offer was accepted. She is incredibly dedicated to our clients, and I know she will be thrilled to read your kind comments. On behalf of Claire and the whole Morriston Sales team, thank you for choosing Dawsons and for taking the time to share your experience. We wish you many happy years in your new home. Andrea and the Morriston Sales Team

Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.

Thank you so much for your lovely 5-star review. We are so pleased to hear that you had such a positive experience with us here in Morriston Lettings. Making the lettings process as smooth and stress-free as possible is always our aim, so it's fantastic to know that our team's friendly and professional approach helped achieve that for you. Your comments about the team being welcoming, knowledgeable and genuinely interested in helping are particularly appreciated, and I will be sure to share your feedback with everyone in the branch. Thank you again for taking the time to leave such kind words. We wish you all the very best and are always here should you need any assistance in the future. Best wishes, Laurence and the Morriston Lettings Team

Thank you, Kerry. A recommendation like that means a lot, and we are glad the service felt professional throughout. The Webbs Rugeley Team

Thank you, Sue. We are glad we spotted that the house had come back to market and could get your offer in before the open day. Congratulations, and we hope you enjoy the new home! The Webbs Rugeley Team