5/5
Very helpful and hard working staff, brilliant every step of the way.
Agent replied · 28 May 2023
Thank you so much for your 5* review, our Llanelli team really appreciate you taking the time to complete this. Have a lovely weekend.

Trusted Agent profile · Swansea
Verified
★★★★★
2,299 reviews across 11 offices and 4 platforms
Dawsons has 11 offices, in Swansea (two offices), Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay, Llanelli, Sketty and Gorseinon (Swansea). Together they have 2,299 reviews on four platforms, rated 4.7 out of 5 overall.
1,925
Reviews on Google
All 11 offices
18
Reviews on Facebook
Business-wide
14
Reviews on Trustpilot
Business-wide
2
Reviews on allAgents
All 11 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 147 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very helpful and hard working staff, brilliant every step of the way.
Thank you so much for your 5* review, our Llanelli team really appreciate you taking the time to complete this. Have a lovely weekend.
5/5
Great team helped no end with our recent sale
Thanks so much for your kind words and the 5*, our Llanelli sales team will truly appreciate it. Naomi (Marketing)
5/5
They have helped my wife and her family to sell their late father's home quickly and at a good price.
Sorry to hear of your loss, its great to hear that we were able to help ensure the property transaction was quick for you at such a difficult time for the family, as the sale of family estate can often be a very difficult task. Take comfort in the memories you made that you can hold dear forever.
4/5
Rating only, no written review.
Good Morning I am disappointed that you found our level of service unsatisfactory. I can only presume this 1 star is in relation to two very brief conversations we have had … More
4/5
Friendly staff
Thank you kindly for your 4* review and mention of our friendly team at Gorseinon they will be pleased to read this. Wishing you a happy and healthy new year. Naomi (Marketing).
5/5
Pleasant and helpful
Thanks for our 5* review, much appreciated. From Sharon & the team.
5/5
The staff, and the service they provide.
We really appreciate your feedback and are delighted to have been of service. Thank you. Sharon & the team.
3/5
Rating only, no written review.
Hello, thank you for taking the time to provide us with a * review for our Morriston sales and rental team's. We are extremely grateful for the time you have taken to provide us with a * rating, should you wish to provide us with any … More
5/5
Rating only, no written review.
Hello there and thank you so much for your 5* review for our Morriston team. We are grateful for all the reviews we receive as they give the teams a real boost to their working week, we hope to see you in the future should you need our services again. Thanks again, Naomi (marketing).
4/5
Rating only, no written review.
Thank you kindly for your 4* review for our Morriston sales team, they will be pleased to see this. We truly appreciate you taking the time to provide this review. Naomi (Marketing).
5/5
Rating only, no written review.
Thank you so much for taking the time to provide us with a 5* review, our Morriston Sales team will very much appreciate it. Naomi (Marketing).
1/5
Rating only, no written review.
Sorry to hear of your experience, our team in Morriston would like the opportunity to speak to you further on this and ask if you can email our branch directly on mo@dawsonsproperty.co.uk or by phone 01792 700777 to discuss your experience further we would be grateful. Thanks
5/5
Rating only, no written review.
Thank you so much for this 5 * review. Dawsons Morriston Sales Team
1/5
Booked a virtual valuation, didn’t hear from anyone at Dawson’s to say they were cancelling or after to explain why they didn’t do it, very poor customer service!!
1/5
Awful, tried to get a probate valuation and they wanted me to pay £200 which will be then taken off at the end of the house sale. That's if I go with them. Then I got put through to commercial sales. Probate valuation are free.
Sorry to find you rate our services as a 1* , and thank you for taking the time to explain you’re reasons. I can only apologise for the miscommunication you feel you received. Our probate valuation services do carry a charge (as do most … More
1/5
I've never had a good experience with Dawsons of Swansea, initially renting from them in 2003 and since in house purchases, and the most recent a stalled purchase of a property for nearly two years. I wouldn't recommend them, I even now avoid buying property on the market with them, I've dealt with far better in Swansea.
Afternoon and thank you for taking the time to provide us with your review. We are grateful for all our customers feedback including those of a lower star. Whilst we strive to provide the best possible customer service at al times there … More
5/5
Used Dawson Morriston Sale branch to sell a property in May 2020. It was a stress-free process and found communicating with them easy and fast. They also suggested a local solicitor they work closely with who was fantastic. If you are looking to sell a house in the area, I would not hesitate to recommend them.
5/5
Currently buying a property with Dawsons. George has been brilliant at keeping in touch. Really professional and responsive to any queries. Great service!
Thank you so much for our 5* review for our Morriston team, George will be pleased to get a mention too, much appreciated. Naomi (Marketing).
1/5
The staff are the biggest waste of space, wasted a full week being told 3 different story's about renting a property, it turned out in the end they just didn't want me to rent the house, surely thats the landlords decision not theirs, im …
Good Evening Sorry to find you rate our services as a 1* , and you have felt the need to seek further advice. Please be assured that we follow a strict referencing … More
5/5
Rating only, no written review.
Thank you kindly for your 5* review of our Swansea lettings team recently, the team work hard to ensure their reviews are of the highest standard. Thank you again.
4/5
Rating only, no written review.
Thank you for providing our Swansea lettings team with a 4* review, this is very greatly appreciated. Kind regards Naomi - Marketing
4/5
Rating only, no written review.
Thank you for taking the time to provide us with a 4* review recently, our Swansea lettings team greatly appreciate all feedback and reviews provided. Thanks Naomi - Marketing.
5/5
Rating only, no written review.
Thank you for our 5* review, our Swansea lettings team will very much appreciate it. Naomi (Marketing).
1/5
Worst agent ever, using forged signature just to get money out of the tenant. Avoid at all cost
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Dawsons is among the RAN Awards 2025 winners.
RAN Awards winners in three years, the group and its branches: 2017, 2023, 2025.
2023 1 award RAN Awards 2023 winners
2017 1 award RAN Awards 2017 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

Dawsons is among The Negotiator Awards 2025 winners.
Source: The Negotiator Awards 2025 winners and runners-up, as published.

Dawsons is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 1 Bronze EA Masters 2025 winners
2022 9 Gold across eight branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Dawsons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in five years, the group and its branches: 2012, 2013, 2014, 2015, 2016. A Lettings Agency of the Year winner every year since 2012.
Lettings Agency of the Year by year, 2012 to 20152015 1 Gold Lettings Agency of the Year Awards 2015 winners
2014 1 Silver Lettings Agency of the Year Awards 2014 winners
2013 1 Bronze Lettings Agency of the Year Awards 2013 winners
2012 1 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Send Dawsons a message.
Swansea Sales has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The 11 Dawsons offices, by town:
147 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards, Swansea won Gold, Swansea won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 28 other industry awards since 2012.