Trusted Agent profile · Swansea
Verified
★★★★★
1,720 reviews across 8 offices and 4 platforms
Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.
1,348
Reviews on Google
All 8 offices
18
Reviews on Facebook
Business-wide
340
Reviews on View Agents
All 8 offices
14
Reviews on Trustpilot
All 8 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 148 from sellers
We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ...Read all 94 from buyers
All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ...Read all 33 from landlords
Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ...Read all 35 from tenants
Dawsons's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsFirst class
Alison, Helen and the whole team at Dawsons, Sketty have been excellent. Extremely supportive and always available to offer advice. We cannot recommend them highly enough. If you want to sell your house go to Dawons. Thank you.
Thank you so much for the kind words Alison & team Dawsons x
4/5
View AgentsRating only, no written review.
5/5
View AgentsFantastic service!
Buying my first property was extremely stressful, Dawson's Morriston made the process so much easier. From viewings right up until exchange of contracts and completion. If I had any queries or questions, they were more than happy to help every time. I can't thank them enough, especially Tracy and Natasha!
Thanks Zoe so pleased that we go there in the end and wish you the very best for the future in your new home.
5/5
View Agentsbuying a property with dawsons
From start to finish dawsons estate agents were very helpful ,did everything thay could to answer any questions I had and anything thay couldn't thay found out and were quick to get back to . Communication was great and did everything thay could to speed up the sale and make the sale as painless as possible. Would definitely consider selling a property with them or buying through them again
Thanks Mark hard work but we all worked together vendor and yourself to get the desired result! Good luck for the future.
5/5
View AgentsProfessional yet friendly service
Excellent service received from the very first telephone call when I requested to view a property. Continually updated throughout the process, I didn't need to make any calls to enquire how things were progressing, I was advised regularly. Special thanks to Tracy Sturgess.
Thanks Robert so pleased to read this as customer service is paramount for our Estate Agency. Many thanks.
5/5
View AgentsGreat from start to finish
The whole process from viewing the property to the final completion was really straightforward. We viewed the property with Dafydd, who was brilliant - really knew his stuff and was patient too. He kept me updated fully once the offer was submitted and then accepted. When the process was getting closer to completion, I had more contact with Dawsons, mainly with Tracy and she was excellent too. Very thorough and detailed in her communication and she kept me updated regularly and accurately. Then upon completion and going into the Morriston office to collect the keys I was welcomed by Andrea who was extremely warm and friendly. Overall I'd recommend Dawsons to anyone who was looking to buy their house. I'm delighted with my new purchase, but if and when I come to sell it, there is only one company I'd consider using and that is Dawsons.
Thank you Jack for your very kind acknowledgment of our excellent service which is paramount to our business. I am so pleased that you are enjoying your new home and wish you the very best for the future.
5/5
View AgentsBrilliant service
Rating only, no written review.
5/5
View AgentsOutstanding Staff & Service
I am in the process of selling my property via a Dawson s Morriston branch and felt the need to post & make others aware of the excellent service i have received to date.I speak to Natasha very frequently whom I find very easy to deal with and has outstanding customer relations, She is very knowledgeable and her advice and support in invaluable, I can't commend Natasha enough. She keeps me regularly updated and has taken the stress and anxiety out of the whole selling process. The other staff in the branch are always very helpful, of a friendly disposition and provide me with a 1st class service along with Natasha. I Cannot recommend this branch enough when selling a property, many thanks to you all.
Thank you very much Jayne the sale is progressing smoothly and don't foresee any issues but as you know I will keep in touch with updates as and when I have them. Kind regards
5/5
View AgentsOutstanding Customer Service
I would like to commend Katie on the excellent customer service I received from her when viewing a prospective house purchase.. She was very knowledgeable and provided me with a range of different ideas as to how i could make the improvements i required which was invaluable to me. Having viewed quite a few properties with various agents I can honestly say that the service i received from Katie was the best by far. She took her time, allowed me to have a thorough viewing of the property and made the whole experience a very pleasurable one, Thank you so very much..
Hi Jayne, Thank you for taking the time to give this great review of Katie! The whole team here at Killay Branch try to create an effective and, as much as possible, stress free experience throughout the purchase process of a property - from the very start to finish! Coming back from 2 days off to hear the team are keeping up the standards set is great! Many Thanks, David and the Team at Killay Branch
5/5
View AgentsExcellent professional service
What a fantastic team! Everyone I had any contact with in the office was always very professional and helpful. Thank you one and all
Thank you for taking the time to write such lovely words, it is great to read we have helped in what can be a very trying process, thank you again.
5/5
View AgentsFantastic Sales team
I can't rate the sales team highly enough.. Alison Williams was the consummate professional and made me feel that I was always her number 1 priority, a special talent when the whole team are so busy! Whenever I called the office the notes on file from all the staff were comprehensive meaning there was great continuity of service throughout the entire sale process.. I definitely recommend using Dawsons if you're planning on selling or buying a property.
Dear Amanda thank you so much for taking the time to write this review, it was a pleasure dealing with you and to help you sell your property. Kind regards Lorraine, Alison and the rest of the team at Dawsons Swansea.
5/5
View AgentsSafe in their hands
We were 3 days from the auction and Robyn arranged a proxy bid whilst we were away on holiday. When events led to the sale and exchange within 48 hrs Julie owned the issues with diligence and caringly resolved them. We felt safe in their hands!
Dear Stuart, Thank you so much for your very kind review it is most appreciated. Please contact us if we can be of further assistance. Kind regards, Julie and Robyn
5/5
View AgentsPurchase via auction
My wife and I recently purchased a property through Dawsons Auction Sales and dealt with their Marina and Walters Road offices through Julie and Robyn. The service they provided was both flexible and sympathetic which made a quite stressful situation much easier to get through. We were very pleased with the service provided and would be happy to deal with Dawsons in the future.
Hi Michael Thank you so much for your review most appreciated. I wish you and your family all the very best for the future. Kind regards Julie
5/5
View AgentsGreat service Dawson's
Sold our property through Dawson's Sketty branch, the team led by Alison were great they made the whole process easy and straight forward. The service was very good they kept us fully updated on developments and managed the sale from start to finish. I'd fully recommend them
5/5
View AgentsVery helpful and professional service
I found both Robyn and Julie (and the whole auction team) very helpful in successfully purchasing my first Auction Property. I look forward to working with them again on my next project!
Dear Andrew Many thanks for your very kind review it was most appreciated. Kind regards Julie and Robyn
5/5
View AgentsExcellent Service
Cannot fault the service and attention from all of the team at Killay. Our property was sold quickly and efficiently and nothing was ever too much trouble for any of the staff. Would highly recommend.
Hi Lesley, Thank you for the feedback! We'd all like to wish you both the very best for the future! Kind Regards, David and all the Team at Killay
5/5
View AgentsEfficient friendly service
Excellent service from valuation to completion. Highly recommend David and his team. Thank you!
Hi Rachel, Thanks for the positive feedback! I'm glad we could be of service and get your property sold for you! Many Thanks, David
5/5
View AgentsTook a few months to do what it had took other years.
David, Sharon, Corey and the team took a few months to sell our house after 3 years of no success with other agents. They were professional, personal and very efficient and effective. The most enjoyable aspect was they kept in touch with us not us having to chase them. We would strongly recommend them to take charge of any house sale.
Hi Both, Thanks so much for the positive feedback! We were so happy that we could help with your move! Good luck with everything. Kindest Regards, David and all The Team at Killay Branch
4/5
View Agentshouse sale
thanks to Allison and the crew for making my move so easy well done bought and sold through Dawson's
4/5
View AgentsVery Good
Dawsons - Sketty Branch Very good service, details were uploaded on Internet very quickly. Very good with feedback. Sold on second viewing. Would recommend.
5/5
View AgentsJulie and Robyn gave outstanding support for a difficult sale
Our holiday bungalow on the Gower was sold by auction, Julie, Robyn and the team gave us 100% support when our sale failed at the first attempt, finally selling at the 3rd try. We cannot thank them enough, nothing was ever too much trouble, they were friendly, efficient and always available when we needed them. We cannot recommend them too highly and in fact have already done so to other holiday home owners.
Hi We hope you are well and we wish you all the very best for the future. Kind regards Julie
5/5
View AgentsA first Class Professional Service
Dealing with Dawsons Auctions was effortless on my part. All the hard work was done by the wonderful ladies, Julie and Robyn who provided a first class professional service from start to finish. The whole experience was easy due to the commitment of Julie and Robyn who guided me through the process and fully updated me along the way. I highly recommend Dawsons Auctions who provided an excellent service and I will not hesitate in using their quality service in the future.
Dear Paul Thanks you so much for your lovely review.so appreciated. All the very best for the future. Kind regards, Julie
5/5
View AgentsGreat communication throughout the process - Happy Buyer.
Recently purchased a property with Dawsons (Killay) acting on behalf of the seller. From the initial viewing to picking up the keys we found Dawsons to be prompt and professional with great communication throughout so we were always up to date with progress.
Hi Paul, Thanks for the feedback! I'm glad the process was successful for you and wish you and your family all the very best in your new property! We look forward to doing further business with you in the future. Kind Regards, David
4/5
View AgentsSstc quickly
I was pleased to get an offer from a Ftb shortly after putting my property on the market with dawsons in sketty - great thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dawsons has 1,720 reviews across its eight offices, rated 4.7 out of 5 overall: 1,348 on Google, 18 on Facebook, 340 on View Agents, 14 on Trustpilot. Company-wide Facebook reviews for Dawsons are counted once, not once per office.
Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.
The eight Dawsons offices, by town:
148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."
35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."
Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.
