Trusted Agent profile · Swansea

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Dawsons reviews in Swansea, Morriston, Swansea Marina and 3 more

4.7

★★★★★ Excellent

1,720 reviews across 8 offices and 4 platforms

www.dawsonsproperty.co.uk

Dawsons has eight offices, in Swansea, Morriston (two offices), Swansea Marina, Mumbles (two offices), Killay and Sketty (Swansea). Together they have 1,720 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,348

Reviews on Google

All 8 offices

Facebook logo

2.8 / 5

18

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

340

Reviews on View Agents

All 8 offices

Trustpilot logo

14

Reviews on Trustpilot

All 8 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Dawsons's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Dawsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

View Agents
Tenant

Quality personal service

I have been very lucky dealing with Rebekah Young from the morriston wood field street branch. Massive credit to your company Rebekah was attentive and approachable from the outset. It has been a very difficult time for me and I feel like Rebekah made a huge effort to be compassionate regarding my situation supporting and encouraging me from the beginning. I honestly was not expecting this level of service and I appreciate it (and her) more than you can know. To be caring whilst being professional is a quality most people don't understand. I could not have asked for anything more.

Hayley · 17 March 2017 · Dawsons Morriston Lettings

5/5

View Agents
Buyer

Dawson's Sales Agents

Lisa Davies and Kelly Israel from Dawson's Swansea Marina office have been fantastic. I met them to view a property, but it didn't have all the features I was looking for. Lisa inquired as to what was my wish list and said there was a property coming on the market that I should see. When I viewed the property, I loved it and put an offer in which was accepted the same day. I have been very impressed by Lisa and Kelly's professionalism, support and prompt actions to help me secure a home in SA1. I hope they receive the recognition they deserve for excellent customer service - friendliness mixed with professionalism. Thank you Lisa and Kelly and thank you Dawsons!

Sian · 17 March 2017 · Dawsons Marina Sales Lettings & New Homes

Agent replied · 22 March 2017

Thank you for your review on my staff members Lisa and Kelly, I am delighted to know they were able to match your requirements to a property we had coming on to the market. We will ensure the sale runs smoothly for you and will be delighted to hand over the keys on completion. I will ensure Kelly and Lisa will receive the recognition they both deserve. Kind Regards Viv Jones Office Manager

5/5

View Agents
Buyer

re: sale of property

From the very offset everything was perfect from the initial viewing your agent really sold me my new home - with a superb location and considering a cracking sea view I can now enjoy being close to where I work too. With good transport connections and being close to local amenities how fantastic is this! Also the sales procedure regarding your referral to the in-house mortgage advisor who did a thorough job when searching the market for the right product for me. Thankyou Alison Williams for considering my budget and assessing my overall wants/needs and for coming up with what is essentially my dream home. Thankyou again...

Angharad · 16 March 2017 · Dawsons Swansea Sales

Agent replied · 16 March 2017

Thank you Angharad for taking the time to write such a lovely review. We are delighted you found the process so positive and would wish you every success for the future in your new home. Regards Lorraine

5/5

View Agents

Excellent service

I've now used Dawson Morriston Branch on several occasions for both buying and selling, the service is always very professional and carried out efficiently. The staff at this branch are very friendly and quite approachable and extremely knowledgable. I will continue to use Dawson for any future business that I may conduct.

Steve · 14 March 2017 · Dawsons Morriston Sales

Agent replied · 14 March 2017

Thank you for your review so nice when we have returning clients like yourself who respond in this way. We look forward to dealing with you for years to come!.

5/5

View Agents
Buyer

Excellent service from whole team especially Alison Williams

Recently purchased a property with Dawson's Walter Rd office. Every single member of the team I dealt with was professional,friendly and very quick to deal with any queries. Cannot fault the response times. Alison in particular was very pro-active,every sale/purchase has a few 'tense moments' which can make or break the deal and I felt Alison very much had a handle on what needed to be done to smooth the process. She put a good deal of effort into keep good lines of communication open between ourselves and the vendors,excellent service,very happy to recommend.

Julie · 13 March 2017 · Dawsons Swansea Sales

1/5

View Agents
Tenant

Never again!

Rude staff, nothing ever got fixed on time including heating which according to them 'technically isn't illegal' to let people go months without. Won't give a time for the inspections to suit working tenants! When we moved out to buy a house we avoided Dawson's like the plague and have advised others to. Don't look after tenants always side with landlord

Karla · 12 March 2017 · Dawsons Morriston Lettings

5/5

View Agents
Seller

Sale of my property

I have been extremely impressed with the service from all the staff of Sketty office. Very pleasant helpful and informative. I was kept informed of appointments and the feed back they received from the viewers on each occasion. I would definitely recommend Sketty Dawson's estate agents as very professional and give that extra mile in customer service.

Ken · 10 March 2017 · Dawsons Sketty Sales

Agent replied · 28 March 2017

Many thanks for your kind response Alison

5/5

View Agents
Seller

Smooth Sale

Alison and her team made the process extremely smooth and achieved a higher sale price all in the space of a few weeks of the property going on the market. All of us a very happy.

James · 9 March 2017 · Dawsons Sketty Sales

5/5

View Agents
Seller

Number one estate agents, Julie and Robyn exceptional.

Having had a really difficult time trying to sell my property through various different local agents and online agents for a long period of time, I don't know why I didn't come to Dawsons first it would have saved me time, money, the lack of inexperience from other estate agents and I would have sold my property a lot faster. Julie and Robyn are exceptional,honest,hardworking, professional, supportive and truly unique individuals that I will never forget. They dealt with everything, I didn't need to follow them up trying to find out what was happening, how viewings went something I did do previously. There written and verbal communication was outstanding very concise, clear and to the point. For the first time in a long time i could just carry on with my daily routine knowing everything was safe in there hands. they are outstanding and a true credit to Dawsons and I am so glad I had great people guide me and help me cause without them Dawsons would just be another estate agent, but I truly believe they make Dawsons and when you sell your property you will not be disappointed. You will be stress free letting them do what they do best. Thank you again to both of you.

AS · 7 March 2017 · Dawsons Swansea Sales

Agent replied · 8 March 2017

Hi Asha, What a truly amazing review having sent a lovely card I really did expect you to also complete a Rateragent review. I will never forget your kind words it means more than you can imagine. I wish you are your family all the very best for the future. Kindest regards Julie

5/5

View Agents
Buyer

Great Service!

Dawsons Mumbles were excellent in dealing with my recent home purchase, from the viewing process to the actual purchase - always helpful and friendly. Andrea and April were excellent in seeing matters through to completion.

Lee · 6 March 2017 · Dawsons Mumbles Sales & Lettings

Agent replied · 26 February 2018

We thank you for using Dawsons, Should we be able to assist you in the future please do not hesitate to contact us.

5/5

View Agents
Buyer

Mrs Crocker Morgan's Court Swansea

I'd just like to say thank you to Lorraine Evans and all of the girls in Dawsons office, Walter road on behalf of my mother who has finally purchased her flat in Morgan's court Swansea. Due to selling within a chain my mother had difficulty with her buyer, Lorraine and her team were excellent throughout, keeping us informed and being as helpful as possible, they communicated really well between umy mother and the seller of the flat and I'm sure without all of the efforts the sale would have fallen through, they are a credit to the company. When I picked the keys up Friday they could not of been any warmer and they were genuinely pleased that the sale had finally gone through. Thanks to all.

Dave · 5 March 2017 · Dawsons Swansea Sales

Agent replied · 6 March 2017

Dear Mr Milton Thank you so much for taking the time to review us, we wish mum every happiness in her new home.

5/5

View Agents
Seller

Thank youRobyn

Robyn was the other agent together with Julie Lawry who dealt with the auction of my property. Whilst I never met her we did speak on the telephone. I found Robyn had the similar attributes as Julie extremely pleasant manner thoroughly professional and efficient and her assistance .was was a big influence in a satisfactory conclusion Thank you Robyn

Brian · 2 March 2017 · Dawsons Swansea Sales

Agent replied · 15 March 2017

Thank you for your kind review most appreciated. Robyn

5/5

View Agents
Seller

Thank You Julie Lawry

After some deliberation I decided to approach Dawson's Estate Agents with a view to selling my property. It was recommended that I go to auction. At the first meeting. I met Julie the Auction Manager and I was impressed with her pleasant manner and knowledge of the auction process.. I remember her parting comment at the conclusion of the meeting "Don't worry , we will look after you" which, as events unfolded proved to be no idle gesture. As time went on I became even more impressed with her pleasant manner, professionalism, and efficiency. Julie is very competent at her work and more importantly enjoys doing it well which undoubtedly led to the very satisfactory conclusion. Thank you julie

Brian · 2 March 2017 · Dawsons Swansea Sales

Agent replied · 15 March 2017

Hi Brian Thank you very much for your kind review I hope you are well. Kindest regards Julie

4/5

View Agents
Buyer

Friendly, efficient, helpful service

Rating only, no written review.

Phil · 1 March 2017 · Dawsons Mumbles Sales & Lettings

Agent replied · 26 February 2018

We thank you for using Dawsons, Should we be able to assist you in the future please do not hesitate to contact us.

5/5

View Agents
Buyer

Friendly, informative, great for first time buyers.

Very helpful and friendly. They kept us fully informed of what was happening throughout the buying process. They also told us what to expect as first time buyers. Very polite, always happy to help with any questions we had. Seemed genuinely interested in helping us to get into the house.

Alpha'Alison · 28 February 2017 · Dawsons Swansea Sales

Agent replied · 6 March 2017

Dear Alison We wish you and your partner happiness and luck in your new home. Thank you for taking the time to review us.

5/5

View Agents
Seller

Great communication and friendly service.

We were let down by the first buyer who we believe couldn't obtain a mortgage. We lost almost 3 months with that but Dawsons Mumbles found another buyer as soon as they could and we proceeded from there.

Andrew · 28 February 2017 · Dawsons Mumbles Sales & Lettings

Agent replied · 26 February 2018

We thank you for your kind words, Should we be able to assist you in the future please do not hesitate to contact us.

5/5

View Agents
Seller

Friendly and Personal Service

Very pleased with the service from this branch of Dawsons - from the initial valuation through to completion, I always felt the staff were extremely friendly and professional, and no request was too big or too small for what is a stressful part of your life. I'd like to thank Alison, Laura and the rest of the team for making my property sale a smooth and easy transaction.

SA · 28 February 2017 · Dawsons Swansea Sales

Agent replied · 6 March 2017

Thank you for taking the time to review us, we are delighted to read you found your experience such a positive one.

5/5

View Agents
Buyer

Dawsons Property Auction

I am a first time buyer and after considerable searching I came across a property advertised through Dawsons auctions. Being first time buyers we were very apprehensive of going down the auction route to purchase our first property. After much research on the property and the auction process itself (don’t just watch homes under the hammer!) My wife and I decided it had enough potential to make a great family home so decided to go with the plunge and thankfully were successful in the auction. I would highly recommend using Dawsons auction to buy your next property if you believe that is suitable for you; they are quite simply the friendliest auction staff, especially Julie Lawry and Robyn Lewis who were both a pleasure to deal with in all my conversations and dealings with them. Keep up the excellent work!

Shabbir · 27 February 2017 · Dawsons Swansea Sales

Agent replied · 28 February 2017

Thank you Shabbir a lovely review most appreciated.

5/5

View Agents
Buyer

Excellent customer service!

Dawsons Morriston have been excellent throughout buying my property, very informative, helpful and prompt with any queries. Highly reccomend them!

Jodie · 24 February 2017 · Dawsons Morriston Sales

Agent replied · 24 February 2017

Thank you for your review so pleasing to know that we are consistently offering a high level of personal service and that you would highly recommend us.

5/5

View Agents
Seller

hands on agents who go the extra mile

I have been really impressed with David and his team at Dawson's. They have done an excellent job selling my property. they have always been available to answer queries or discuss matters and have always given me decent and honest advice. I do not live near the property sold so they have been very helpful in going above and beyond in assisting us to sell. Most of all, they have always been friendly and charming. I would say they - and David in particular - are the best estate agents I have ever dealt with. Thank you all so much for all your help!

Ceri · 23 February 2017 · Dawsons Killay Sales

Agent replied · 23 February 2017

Good Afternoon Ceri, Thank you for taking the time out of your busy schedule to write this review! It has been our pleasure to deal with yourself and your parents. I am pleased we have been able to work with you and help secure a sale on you behalf. We would all like to wish you the very best for the future. Kind Regards, David and all the Team at Killay Office

5/5

View Agents
Seller

Perfect estate agents

Can't thank dawsons Morriston branch ( natasha & andrea ) enough for how quick and easy they made the sale for me. always keeping me up to date with viewings and potential buyers and also giving me a realistic price on my property, which unfortunately could not be said for Purple bricks ( samantha sullivan) who valued it at £20,000 less than what it actually sold for.

Lee · 17 February 2017 · Dawsons Morriston Sales

Agent replied · 17 February 2017

Thank you for your comments so pleasing to hear that yet again we are providing a professional service and always endeavor to go the extra mile.

5/5

View Agents
Seller

Excellent service and fast sale

Julie was very helpful and always replied to any questions asap. I wanted a fast sale, and my property sold before the auction so I was very pleased with the the whole experience. .

Eileen · 16 February 2017 · Dawsons Swansea Sales

Agent replied · 15 March 2017

Hi Eileen I hope you are now settled in your new home. Thanks you again for your kind review. All the very best for the future Julie

5/5

View Agents
Seller

Property Sale

The Dawsons Mumbles office handled the sale of our property from the initial detailing of the property, the search and introduction of any potential buyers and continual updating of any potential buyers requirements to allow us to always be up to date with the progress of the property sale and provide any information requested. The service provided was first class by whoever you spoke with and as all details were logged on their systems there was never an issue with one person not knowing what the other had completed or requested. Many thanks to Andrea, April, Carol and Samantha,

Sam · 15 February 2017 · Dawsons Mumbles Sales & Lettings

Agent replied · 16 February 2017

Hi Sam , Thanks for your kind review . Best wishes from all of us at the Mumbles Office.

5/5

View Agents
Buyer

Complete professionalism and kindness from Dawsons

We used Dawsons to buy a property. From the very beginning we received nothing but the utmost professionalism and kindness from everyone in the Morriston branch. In particular, Tracey kindly assisted all parties to ensure the transaction was smooth and quick. We highly recommend Dawsons.

Hannah · 15 February 2017 · Dawsons Morriston Sales

Agent replied · 16 February 2017

Thank you for your kind appraisal we aim to make sure that our customer service is above and beyond so the transaction is made as easy as possible. Sharing information is paramount so everyone is aware of what is going on. We wish you the very best for the future.in your new home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Dawsons

How many reviews does Dawsons have?

Dawsons has 1,720 reviews across its eight offices, rated 4.7 out of 5 overall: 1,348 on Google, 18 on Facebook, 340 on View Agents, 14 on Trustpilot. Company-wide Facebook reviews for Dawsons are counted once, not once per office.

Which Dawsons office has the most reviews?

Swansea has the most, with 375 reviews rated 4.3 out of 5, followed by Morriston Sales with 338.

Where are the Dawsons offices?

The eight Dawsons offices, by town:

What do sellers say about Dawsons?

148 reviews from sellers, rated 4.9 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons?

94 reviews from buyers, rated 4.9 out of 5 on average. For example, Jenni wrote: "We, as first time buyers are extremely grateful for the outstanding service we have received from Sharon and the Dawson's Killay team. We feel extremely lucky ..."

What do landlords say about Dawsons?

33 reviews from landlords, rated 4.9 out of 5 on average. For example, Andrew wrote: "All staff within the agency were friendly and helpful. Matters were dealt with efficiently and promptly. I cannot speak highly enough of my experience....at all ..."

What do tenants say about Dawsons?

35 reviews from tenants, rated 4.9 out of 5 on average. For example, Matthew wrote: "Moving is always stressful but this move was made more so for me due to personal circumstances surrounding it. I was impressed with the attention and ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Gold; Dawsons, Swansea won Trusted Agent; Dawsons, Swansea won Trusted Agent.

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