Trusted Agent profile · West Yorkshire and North Yorkshire
★★★★★
1,295 reviews across 37 offices and 4 platforms
Dacre Son and Hartley has 37 offices, in Baildon (two offices), Bingley, Shipley, Settle (two offices), Leeds (six offices), Knaresborough (two offices), Bradford (four offices), Guiseley, Ripon (three offices), Skipton (two offices), Harrogate (two offices), Keighley, Otley, Ilkley (two offices), Pateley Bridge (two offices), Burley In Wharfedale, York, Wetherby, Bramhope and Boroughbridge (West Yorkshire and North Yorkshire). Together they have 1,295 reviews on four platforms, rated 4.6 out of 5 overall.
1,238
Reviews on Google
All 37 offices
23
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 37 offices
30
Reviews on Trustpilot
Business-wide
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Dacre Son and Hartley's 37 offices, most reviewed first. Each has its own page.
Dacre Son and Hartley and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Dacre Son and Hartley and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 1,236 reviews on Google only. Show every review
5/5
GoogleKelly, Jonathan and the team were great in terms of supporting us through the whole sales process, many thanks, we would highly recommend!
Thank you very much for your recommendation and kind words. It means a lot to Kelly, Jonathan and the team. We wish you all the very best!
5/5
GoogleWe have just bought over forever home with Dacres and could not recommend them or thank them highly enough for their support. At the time of viewing the house and deciding we wanted to put an offer in we were only casually looking and so our house was not even on the market yet. In order to secure our dream home we knew we had to act quickly and Gavin went above and beyond in the evenings and weekends from the very start to ensure that our house was valued, photographed and on the market incredibly quickly. We had had our property valued by other local estate agents but from meeting Gavin we knew we wanted to sell with him - his passion, professionalism and knowledge of the local area was clear. The photos of our property and the listing were fantastic. Within two weeks we had an offer on our house and the process begun! Throughout, Gavin, Sue and Sara have been in regular contact to keep us up to date with the sale and it was a pleasure to be able to pop in to their office today to drop off our old keys and pick up our new ones! Thank you so much Gavin and all the team at Dacres - this was the first time we'd bought and sold with an estate agent as our first property was a new build and you made a very stressful time much easier for us both! We wouldn't be in our forever home without you!
5/5
GoogleGreat experience using Dacres in skipton. From beginning to end we were always kept updated & given great advice when it came to anything we were unsure about. Professional & friendly service that I would thoroughly recommend
Thank you for your lovely review! We’re so pleased you were happy with the service from our Skipton team, and really appreciate your recommendation. 😊 …
5/5
GoogleRating only, no written review.
Thank you for your kind 5 star review. It means alot to the team.
5/5
GoogleI had been looking for a property is a specific part of the Yorkshire Dales National Park for years. Dacres helped me find my dream location and perfect cottage in a beautiful village. The service from Dacres was perfect and professional. Thank you.
Thank you for your lovely review! We’re delighted we could help you find your dream home in such a special part of the Yorkshire Dales. We wish you many happy years there! 😊 …
5/5
GoogleRating only, no written review.
5/5
GoogleI had been looking for a property is a specific part of the Yorkshire Dales National Park for years. Dacres helped me find my dream location and perfect cottage in a beautiful village. The service from Dacres was perfect and professional. Thank you.
Thank you for your lovely review! We’re delighted we could help you find your dream home in such a special part of the Yorkshire Dales. We wish you many happy years there! 😊 …
5/5
GoogleWould definitely recommend/ use again. Excellent, personable, professional service. Very proactive when it came to moving our sale along.
Thank you for your lovely review! We’re so pleased you were happy with the service and really appreciate your recommendation. 😊 …
5/5
GoogleWe have just sold a property through Dacre Son and Hartley and the process with the company was the best we have experienced. Claire and Jack were outstanding in their attention to detail as was Omar the photographer. Without their input we would never have exceeded the asking price. Throughout the process they were accessible on every occasion and were able to offer assistance with our purchase, without their input the chain could have fallen apart on two occasions. We would recommend the company without hesitation. Thank you for all your hard work S and P
Thank you so much for your lovely review and kind recommendation! It means a great deal to hear how pleased you were with the service from Claire, Jack and Omar. They’re so pleased to have been able to achieve such a fantastic result for you. Wishing you all the very best in your new home! 😊 …
5/5
GoogleFrom our initial call to ask for a valuation to the completion of our sale, the team at Dacre Son and Hartley have been absolutely first class. There has been great communication from Claire, Jack and Andy, they have kept us informed about everything that has been going on with the sale, liasing with solicitors another local estate agent ( who could learn alot from these guys!). Their dedication, commitment to their clients and their professionalism has been in evidence throughout this whole process and they have worked tirelessly on our behalf; it is a shame that I can only leave 5 stars. Thank you to the whole Ripon team and their Surveyor Mr Briggs, I highly recommend you all.
What a wonderful review! Thank you so much for taking the time to share your experience. Claire, Jack and Andy are so pleased to have been able to support you so well and we'll pass on your words to Ian Briggs too who will be equally thrilled. Thank you for your more than 5 star review :-) and for your recommendation and we wish you all the best for the future.
1/5
GoogleTerrible agent I went to view a house last week. I had no contact from the estate agent to ask me for feedback, so I resorted to submitting an offer by email. I got a receipt saying they had accepted my offer, and that was it nothing more. I didn't hear anything for over a week, so I sent a courtesy email to them asking for an update, to which I received an out-of-office notice from the 'senior negotiator' with no sign that my message had been passed on. So I sent my follow-up email to the office instead. 6 hours later a got a phone call saying they had taken another offer from someone else. At no point was I informed of any offers, or the seller's situation and how they will be dealing with offers, which in this process is valuable information. In reality, I could improve my offer, had a solicitor ready to act, and a mortgage in place and a deposit, which make me a low-risk buyer. I find this lack of communication poor when dealing with people's emotions and money. I understand I lost out to a cash buyer, which is understandable as that is a good position to be in. My frustrations aren't with the seller but the estate agent as this does not account for their poor/lack of communication through the process
Thank you for taking the time to share your feedback. We’re pleased that, following your conversation with our Director, Steven Potts, your concerns have been addressed and resolved. We appreciate you raising them with us and wish you all the best.
5/5
GoogleI have recently supported an elderly relative with downsizing. Dacres were really helpful with their personal touch towards the relative, which really helped to alleviate any worries and allow the process to take place as smoothly as possible. Communication from all staff was excellent, both in selling the larger property and purchasing the smaller one. Steven Potts in particular, went above and beyond in patiently showing the relative around a wide range of suitable, possible new homes over a number of months. A lot of time was also spent ensuring that timings of sales and purchases ran as smoothly as possible. He also negotiated on behalf of the elderly relative, offering support and explanations when the actual removals got a bit hectic! We have both really appreciated the personalised approach and the help received. Thank you.
Thank you so much for your thoughtful review. We’re delighted we could help make the process a little easier, and we’ll be sure to pass your kind words on to Steven and the team. 😊 …
5/5
GoogleOur experience with Dacres on the purchase of our house was excellent. They were very easy to work with and kept us informed through the whole process.
Thank you for your lovely review! We’re so pleased you were happy with the service and really appreciate your kind words
5/5
GoogleFrom our initial call to ask for a valuation to the completion of our sale, the team at Dacre Son and Hartley have been absolutely first class. There has been great communication from Claire, Jack and Andy, they have kept us informed about everything that has been going on with the sale, liasing with solicitors another local estate agent ( who could learn alot from these guys!). Their dedication, commitment to their clients and their professionalism has been in evidence throughout this whole process and they have worked tirelessly on our behalf; it is a shame that I can only leave 5 stars. Thank you to the whole Ripon team and their Surveyor Mr Briggs, I highly recommend you all.
What a wonderful review! Thank you so much for taking the time to share your experience. Claire, Jack and Andy are so pleased to have been able to support you so well and we'll pass on your words to Ian Briggs too who will be equally thrilled. Thank you for your more than 5 star review :-) and for your recommendation and we wish you all the best for the future.
5/5
GoogleWould definitely recommend/ use again. Excellent, personable, professional service. Very proactive when it came to moving our sale along.
Thank you for your lovely review! We’re so pleased you were happy with the service and really appreciate your recommendation. 😊 …
1/5
GoogleI have never experienced such poor customer service from an estate agent. I was incorrectly accused of failing to attend viewings and then refused any future appointments. When I tried to explain, Gavin Townsend would not listen and hung up on me. I always attend my appointments and arrive early, so being treated this way was both unfair and disrespectful. I would not recommend this agency based on my experience.
Our records show that you failed to attend for a viewing and you also cancelled another viewing at very short notice. Vendors selling houses are inconvenienced when this happens and it costs time and money sending staff out for what is a waste of time. Additionally we would add that we will terminate any calls where the caller is abusive or argumentative.
5/5
GoogleWhen it comes to buying or selling a home, Gavin and his team truly know the market. From the initial valuation through to completion, they keep you informed and updated every step of the way, making the entire process as smooth and stress-free as possible. Their professionalism, knowledge, and commitment to excellent customer service are second to none. Even when faced with challenging circumstances, they remain courteous, proactive, and dedicated to achieving the best outcome. If you're thinking of selling your home or searching for your next property, I wouldn't hesitate to recommend Gavin and the team at Dacres. A first-class service from start to finish.
Julie, thank you for your review, everyone in the office really appreciated reading your comments and we wish you all the very best in your new home.
5/5
GoogleI needed help with a rental property, gavin and his team went above and beyond for me. I would definitely recommend Dacres 100%
Val, it was our pleasure and thank you for your lovely review
5/5
GoogleVery friendly and totally professional estate agent, nothing was too much trouble, Gavin Townsend and his team were fabulous from start to finish.
John, thank you for leaving such a lovely review
5/5
GoogleGavin is truly professional and very proud of his staff and branch. Nothing is too much trouble. Highly recommend using them to buy or sell in and around the Morley area.
Gordon, we really appreciated reading those comments , thank you so much
5/5
GoogleI would highly recommend Dacres, Gavin and staff very helpful, keep you informed throughout the process, are friendly and approachable with any queries, couldn't ask for better service 5 stars
Dee, what a lovely review, thank you, everyone in the office wishes you all the best
5/5
GoogleI can only say what a fantastic team work at Dacre’s ! Nothing is too much hassle for Gavin and his team to deal with 100%
John, total pleasure to work with you and thank you for those kind comments
5/5
Googlegavin st dacres is 100 percent genuine nice guy - wouldn’t trust anyone to sell my home - he’s honest approachable and down to earth - highly recommend
Maxine, thank you for those kind words and thank you for always recommending us
5/5
GoogleUsed Dacre following a recommendation from my parents. Excellent service from start to finish. From the initial contact, to valuation then right through to sale completion date I cannot thank Gavin, Sue & their team for the help & professionalism throughout. They made selling my first property so easy & I can't thank them enough. Would highly recommend. Thanks again, Dacre (Morley).
Lewis, thanks for that review, your comments are very much appreciated and best wishes for the future
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Baildon (8 Westgate) has the most, with 117 reviews rated 4.5 out of 5, followed by Baildon (8 Westgate) with 113.
The 37 Dacre Son and Hartley offices, by town:
Yes. At The British Property Awards 2022 its branches won 1 Gold award. The group and its branches have also won 3 other industry awards since 2018.
