★★★★★ 1/5
GoogleA very poor experience.
Closed the Guiseley branch shortly after we instructed them, they would surely have known it was closing but promised “local knowledge”.
Failed to remove the For Sale sign despite countless requests.
Communication was almost nonexistent from them.
Estate agency probably has a low bar but Dacres failed to clear it, and failed badly.
Joseph · 13 October 2025 · Dacre Son and Hartley Baildon (8 Westgate)
Agent replied · 12 November 2025
Thank you for taking the time to share your feedback. We are naturally very disappointed and surprised by your comments, as our records show regular communication with you throughout your time marketing with Dacres.
Out of the many vendor calls we have on record, on 10th October 2024 we discussed your marketing to date, during which you confirmed you were happy with the service received but were considering a short marketing break. You later provided notice of withdrawal on 21st October 2024, specifically stating “we appreciate this is a very challenging market and we have no complaints about the service or professionalism of Dacres, we have been very happy with the advice and marketing of the property'.
With regard to the sale board, this service is managed by a third-party supplier. We apologise for any inconvenience caused and understand that collection was made more difficult as the board was stored in your garage. I also emailed you directly in March to confirm whether the board was still there, as the supplier had advised they attended but could not locate it. Unfortunately, I did not receive a reply to that email.
The closure of the Guiseley branch was a sudden and difficult decision, and we communicated the situation to clients as quickly as possible. The same experienced team continues to support the area, ensuring our local knowledge and service standards remain unchanged.
We are proud of our dedicated staff and the many positive reviews we continue to receive. Nevertheless, we sincerely wish you every success with your ongoing sale and hope you achieve the move you’re looking for.
★★★★★ 5/5
GoogleAbsolutely fantastic! The whole team were brilliant! Sally in particular was amazing, knowledgeable, supportive and just a lovely person.
Aki · 13 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 13 April 2026
We really appreciate you taking the time to share your experience. Sally will be thrilled to read she made such a difference. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleI had such a positive experience working with Will Shakeshaft-Gee at Dacre, Son & Hartley of Burley in Wharfedale. Will is an absolute gem; so patient, helpful and genuinely kind. Nothing was ever too much trouble and he really took the time to understand what I was looking for. I’ve found my dream house! His communication has been excellent throughout and I have felt informed and supported. I have been incredibly impressed by his professionalism and care. I wouldn’t hesitate to recommend Will and the team at the Burley office. Thank you ☺️
Fiona · 13 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 13 April 2026
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you had such a positive experience. Congratulations on finding your dream home, we wish you every happiness there!
★★★★★ 5/5
GoogleRight from the start Nick came and spoke to us and was very nice and compassionate as we were selling my mums house who we'd just lost. He was very informative and professional and then Harriet through the whole process was very good and kept me informed as asked. I cannot thank them enough. EXCELLENT SERVICE.CAN HIGHLY RECOMMEND.
Hel · 13 October 2025 · Dacre Son and Hartley Knaresborough (The Manor House 97 High Street)
Agent replied · 15 April 2026
Thank you so much for your kind words and recommendation. We really appreciate you taking the time to share such lovely feedback at what must be a difficult time. Best wishes.
★★★★★ 5/5
GoogleDacres did a great job selling my Mother’s
house. Michael Ward, in particular was extremely proactive and kept me informed throughout the process. I would not hesitate to use Dacres again.
Ray · 13 October 2025 · Dacre Son and Hartley Harrogate (17 Albert Street)
★★★★★ 1/5
GoogleI cannot share the sentiment of other reviews, as My experience and dealings with this Agent sadly bear little resemblance and so could not recommend.
Fiona · 13 October 2025 · Dacre Son and Hartley Harrogate (17 Albert Street)
★★★★★ 5/5
GoogleFrom Start to Finish, everyone in the office was brilliant. We were kept well informed, every step of the way. Special mention must go to the incredible Kelly, who went out of her way to ensure that we were never left in the dark. We hit a few bumps, but never felt stressed, as Kelly kept her cool and relaxed us. We built up a great rapport with Kelly and it was an absolute pleasure working with her. Thank you.
Danni · 12 October 2025 · Dacre Son and Hartley Baildon (8 Westgate)
Agent replied · 9 September 2025
Thank you so much for your lovely review! We're thrilled to hear the whole team supported you so well and that Kelly made such a positive difference throughout. Your kind words mean a great deal to us!
★★★★★ 5/5
GoogleI had the most amazing team at the Baildon branch especially Kelly Driver where nothing was too much trouble. Kelly went above and beyond explained the whole process once my house had sold communicated every step, and was on hand to answer any of my questions.
I cannot thank Dacres and the team enough. I would definitely recommend 😀
Sarah · 12 October 2025 · Dacre Son and Hartley Baildon (8 Westgate)
Agent replied · 9 September 2025
Thank you so much for taking the time to share your experience. We really appreciate your recommendation and are so pleased that Kelly and the team could help make the experience a positive one. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe used Dacre in Settle initially to try and sell a property. I worked closely with Tom, the manager, and despite regular contact and Tom following instructions quickly to amend the price on a couple of occasions, we weren’t able to sell. Tom clearly explained what the market conditions are and helped to manage my expectations accordingly. Therefore, I decided to let the property. Tom and his team did everything needed to get this done as quickly as possible and I’d highly recommend using Dacre at Settle again.
Skier · 12 October 2025 · Dacre Son and Hartley Settle (3)
Agent replied · 9 September 2025
Thank you for your thoughtful review. We’re pleased to hear that Tom and the Settle team were able to support you so well throughout the process. Your recommendation means a lot, thank you!
★★★★★ 5/5
GoogleWe sold our previous cottage very quickly with Dacres in Settle at a value that exceeded the asking price. Knowing what we were looking for Dacres found our current property which exceeded our expectations. Their professional, personalised approach and genuine interest made the whole process so much easier for us. Thank you.
Jill · 12 October 2025 · Dacre Son and Hartley Settle (3)
Agent replied · 9 September 2025
Thank you for your lovely feedback, we’re delighted the team could make the whole process smooth and help you find a home that exceeded your expectations. All the best.
★★★★★ 5/5
GoogleHighly, Highly recommend Tom and his team, a five star service! From start to finish they have been on hand offering support, help and guidance throughout our sale and always keeping us updated, nothing was ever to much trouble.
I strongly recommend anyone looking to sell their house goes with Dacres!
Thankyou for everything!
Jodie · 12 October 2025 · Dacre Son and Hartley Settle (3)
★★★★★ 5/5
GoogleExcellent service.
After using many estate agents to view houses over the last year. Dacre, Son and Hartley was by far the best. They always made availability for you, even on weekends which was something I found frustrating with other estate agents. They came across like they wanted to sell you a property by putting 100% effort into their clients, rather than wanting to clock off at 3pm like some of the others. But they also maintained a level of respect without any pressure selling. They all had good knowledge when asked about their properties and if they didn’t have an answer they would always find out for you from another colleague.
I would like to thank the team who dealt with me; Ian, Lily, Dee and Ellie who were all so helpful in their own ways and made the journey buying my house a stress free and easy one. They were always there on the other end of the phone if I needed them and was always so polite despite how many times I would call in a week.
If you find your dream home and Dacre, Son and Hartley are the estate agent managing it, you’re one of the lucky ones as they are clearly the best in this area alone.
Thank you Dacre.
James · 10 October 2025 · Dacre Son & Hartley Keighley
★★★★★ 5/5
GoogleAs First time buyers, me and my partners were experiencing a lot of stress through this process. All I can say is Lily and Dee were both extremely helpful and caring during the process of the purchase. They were both knowledgable and kind, and also assisted with chasing our solicitors (typical!). Could not recommend them enough! Thank you!
Logan · 10 October 2025 · Dacre Son & Hartley Keighley
★★★★★ 5/5
GoogleRight from the start Nick came and spoke to us and was very nice and compassionate as we were selling my mums house who we'd just lost. He was very informative and professional and then Harriet through the whole process was very good and kept me informed as asked. I cannot thank them enough. EXCELLENT SERVICE.CAN HIGHLY RECOMMEND.
Hel · 24 September 2025 · Dacre Son & Hartley Knaresborough
Agent replied · 17 October 2025
Thank you so much for your kind words and recommendation. We really appreciate you taking the time to share such lovely feedback at what must be a difficult time. Best wishes.
★★★★★ 5/5
GoogleWe purchased our new home through Dacres, Son & Hartley in Baildon and the service we received as buyers was excellent. In particular, Kelly was brilliant in keeping in touch with us at every stage ensuring we could push through and work …
Ranj · 22 September 2025 · Dacre Son and Hartley Baildon (8 Westgate)
★★★★★ 5/5
GoogleI cannot thank the team enough for everything they have done to get our sale and purchase over the line. It has not been a straightforward process but they (especially Kelly, I have to say) have been so helpful and have gone above and beyond to help guide us through the process and keep us calm and on track! We are so grateful x
Abbi · 20 September 2025 · Dacre Son and Hartley Bingley
★★★★★ 5/5
GoogleThe best customer service we've ever received. From start to finish, Dacres Baildon have been brilliant and we wouldn't hesitate to recommend. Kelly and Jonathan go above and beyond and have managed our sale with absolute professionalism and good humour.
D · 20 September 2025 · Dacre Son and Hartley Bingley
★★★★★ 5/5
GoogleI cannot thank the team enough for everything they have done to get our sale and purchase over the line. It has not been a straightforward process but they (especially Kelly, I have to say) have been so helpful and have gone above and beyond to help guide us through the process and keep us calm and on track! We are so grateful x
Abbi · 19 September 2025 · Dacre Son and Hartley Baildon (8 Westgate)
★★★★★ 5/5
GoogleThe best customer service we've ever received. From start to finish, Dacres Baildon have been brilliant and we wouldn't hesitate to recommend. Kelly and Jonathan go above and beyond and have managed our sale with absolute professionalism and good humour.
D · 19 September 2025 · Dacre Son and Hartley Baildon (8 Westgate)
★★★★★ 5/5
GoogleRating only, no written review.
Debbie · 19 September 2025 · Dacre Son and Hartley Wetherby
Agent replied · 17 January 2026
Thank you for your 5 star review, it means alot!
★★★★★ 5/5
GoogleThe support we received from all the staff at Dacres could not have been better.
We felt totally relaxed asking questions and the guidance given as the sale proceeded was very clear.
Of particular help was the regular feedback we were given. This was so important to us and we felt we were always part of the team.
From the moment Steven outlined the selling process to us, through all the detailed management by Louise, we always felt at ease, confirming that we had chosen the right team to sell our property.
Thank you all.
Richard · 17 September 2025 · Dacre Son & Hartley Bingley
Agent replied · 22 October 2025
Thank you so much for your lovely review, it really means a lot to the team to know they supported you so well. Wishing you all the best.
★★★★★ 5/5
GoogleGavin and team were great. Honest, no hard sell, organised, knowledgeable & attentive - there wasn't a single occasion when I phoned and nobody answered! I will use again :)
Michael · 16 September 2025 · Dacre Son and Hartley Leeds (34 Queen Street)
Agent replied · 16 October 2026
Thank you Michael, your comments were very much appreciated.
★★★★★ 5/5
GoogleWe recently sold our property through Dacre, Son & Hartley and Alison at the Pateley Branch was incredibly helpful and diligent.
It is not the first time we have dealt with Dacre, Son & Hartley and Alison and we chose to go with them again because they made the whole process as easy and quick as possible. We would happily recommend this estate agent to family and friends.
NereaColin · 15 September 2025 · Dacre Son & Hartley Pateley Bridge
★★★★★ 5/5
GoogleBest estate agent there is!! Amazing service from day 1 until completion day. We sold our house with Dacre, Son and Hartley. We had a lot of interest and an offer within a few weeks of listing. Alison then helped us find our dream home. She listened to our needs and was always on the end of the phone willing to help in anyway she could with either queries, problems, chasing and just updates to reassure. The house we purchased was also listed with Dacre son and Hartley and is absolutely perfect. I woupd highly recommend for either a purchase or sale. Thanks again Alison and team at the Pateley Bridge office 🥰
Fiona · 15 September 2025 · Dacre Son & Hartley Pateley Bridge
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
