★★★★★ 1/5
GoogleA very poor experience.
Closed the Guiseley branch shortly after we instructed them, they would surely have known it was closing but promised “local knowledge”.
Failed to remove the For Sale sign despite countless requests.
Communication was almost nonexistent from them.
Estate agency probably has a low bar but Dacres failed to clear it, and failed badly.
Joseph · 22 October 2025 · Dacre Son and Hartley Bingley
Agent replied · 20 March 2026
Thank you for taking the time to share your feedback. We are naturally very disappointed and surprised by your comments, as our records show regular communication with you throughout your time marketing with Dacres.
Out of the many vendor calls we have on record, on 10th October 2024 we discussed your marketing to date, during which you confirmed you were happy with the service received but were considering a short marketing break. You later provided notice of withdrawal on 21st October 2024, specifically stating “we appreciate this is a very challenging market and we have no complaints about the service or professionalism of Dacres, we have been very happy with the advice and marketing of the property'.
With regard to the sale board, this service is managed by a third-party supplier. We apologise for any inconvenience caused and understand that collection was made more difficult as the board was stored in your garage. I also emailed you directly in March to confirm whether the board was still there, as the supplier had advised they attended but could not locate it. Unfortunately, I did not receive a reply to that email.
The closure of the Guiseley branch was a sudden and difficult decision, and we communicated the situation to clients as quickly as possible. The same experienced team continues to support the area, ensuring our local knowledge and service standards remain unchanged.
We are proud of our dedicated staff and the many positive reviews we continue to receive. Nevertheless, we sincerely wish you every success with your ongoing sale and hope you achieve the move you’re looking for.
★★★★★ 5/5
GoogleDacres are fantastic and provide an excellent service from start to finish. Lesley offers very accurate and reasonable guide prices and we have achieved a quick sale at our expected price. Will has been key to our communication with interested buyers and has also gone above and beyond to support us with on onward purchase. Sally provides quick and efficient communication to ensure viewings are booked.
This team exceeded our expectation and we won’t hesitate to use them every time we look to sell.
Best in the area! 😁
Will · 21 October 2025 · Dacre Son and Hartley Burley In Wharfedale
Agent replied · 20 March 2026
Thank you for your fantastic feedback! We’re delighted that Lesley, Will, and Sally provided excellent service and helped you achieve a quick sale at your expected price. It’s wonderful to hear the team exceeded your expectations, and we look forward to supporting you again whenever you decide to sell.
★★★★★ 5/5
GoogleWe recently bought our home through Dacre, Son & Hartley in Burley-in-Wharfedale and honestly, we couldn't be happier with how everything went. From start to finish, the whole experience was smooth, stress-free, and actually enjoyable, which isn’t something you often hear when it comes to buying a house!
Will and Sally were both absolutely brilliant. Will was friendly, professional, and really took the time to make sure we felt comfortable and informed at every step. He was always available to answer questions, kept us in the loop, and made the whole process feel really personal.
Sally was equally fantastic, calm, supportive, and incredibly organised. She quietly made sure everything stayed on track and was such a reassuring presence during the more stressful moments. You can tell they both genuinely care about their clients and take pride in what they do.
We never felt like we were just “another sale”, they really went the extra mile, and it made such a difference.
If you're looking to buy or sell in the area, we honestly couldn’t recommend Dacre’s in Burley enough. Huge thanks again to Will, Sally, and the whole team, we’re so grateful and absolutely love our new home!
Andrew · 21 October 2025 · Dacre Son and Hartley Burley In Wharfedale
Agent replied · 20 March 2026
Thank you so much for your wonderful review. We’re thrilled to hear that your experience with our Burley-in-Wharfedale team was such a positive one. Will and Sally will be delighted to know their support made such a difference throughout your home-buying journey. We're so pleased you're happy in your new home, thank you again for your kind words and recommendation.
★★★★★ 5/5
GoogleWe bought our new property through Dacres in Burley in Wharfedale. We couldn’t be happier with the team and how helpful they were from arranging viewings and second viewings to answering questions and queries along the way. If it wasn’t for them the process would have definitely have taken longer and been a whole lot more stressful. They even continue to be responsive and supportive as we settle into our new home and community. Special thanks to Will and Sally for all their assistance. A big thank you to the Burley in Wharfedale Dacres team! Sophie and Lee Bancroft
Sophie · 21 October 2025 · Dacre Son and Hartley Burley In Wharfedale
Agent replied · 2 September 2025
Thank you so much for sharing your experience! We’re thrilled Will, Sally, and the Burley team could make your home-buying journey smoother and less stressful. Wishing you all the best settling into your new home and community!
★★★★★ 5/5
GoogleI have recently completed the sale of my apartment and can't thank the team at Dacres enough for all their patience but total professionalism in dealing with the sale and certain matters that have arisen...
Lesley's advice and knowledge, Will's friendly manner, always follows through on updates and Sally's constant support and advice with a personal touch .. customer service, second to none, highly recommend! ....Carole Parker
Carole · 21 October 2025 · Dacre Son and Hartley Burley In Wharfedale
Agent replied · 2 September 2025
Thank you so much, Carole, for your wonderful feedback! We're delighted that Lesley, Will, and Sally provided you with such great support throughout your sale. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleAfter a... "less than ideal" experience with another estate agent, choosing Dacre, Son & Hartley in Wetherby was the best decision I have ever made!
The customer service was outstanding, with a lovely personal touch. …
Dave · 21 October 2025 · Dacre Son and Hartley Wetherby
Agent replied · 17 January 2026
Thank you so much for your kind words. We’re delighted to hear that your experience with our Wetherby office exceeded your expectations. It’s wonderful to know that you had such a positive experience and we genuinely appreciate your recommendation.
★★★★★ 5/5
GoogleI had a great experience with Dacre, Son & Hartley while purchasing my flat in York. Being new to the area, I really appreciated the team’s local knowledge and professional guidance throughout the process. Everything was handled smoothly, …
Magdalena · 21 October 2025 · Dacre Son and Hartley Wetherby
Agent replied · 17 January 2026
Thank you so much for your kind feedback. We’re delighted to hear that you felt confident throughout the process. It’s wonderful to know you’re happy with your purchase, and we really appreciate your recommendation!
★★★★★ 5/5
GoogleI put in pan offer for a house on 18th December, and moved in yesterday. From the viewing to completion was really straight forwards. Rebecca’s communication was efficient and helped make the whole process uncomplicated and seamless. …
Amanda · 21 October 2025 · Dacre Son and Hartley Wetherby
★★★★★ 5/5
GoogleDacres in Baildon were recommended to us by friends and we have been really happy working with them throughout our house move. Friendly, professional and they have really helped keep our move on track. We completed our sale this week and have recommended Dacres to friends and colleagues. Kelly and Jonathan have been fantastic through the process, thanks!
Claire · 21 October 2025 · Dacre Son and Hartley Shipley
★★★★★ 5/5
GoogleI would never have believed selling a house could be made so easy and that that is solely down to the whole Baildon team. The friendly, approachable, super helpful team helped me through the process explaining what needed to be done and the next steps in a way that was easy to understand.
Kelly was my point of contact and she really did go above and beyond as she was always there to answer any questions, talking through my options and providing sound advice.
I wouldn't have any hesitation in recommending the Baildon team to any friends and family looking to buy/sell a house
Debbie · 21 October 2025 · Dacre Son and Hartley Shipley
★★★★★ 5/5
GoogleThe staff at Dacre Son and Hartley Baildon particularly Kelly Driver and Jonathan Raynor were supportive ,informative and patient! during our 19 month process to sell and buy a house . There were complicating factors with one sale falling through towards the end of the process.
I always found Kelly easy to talk to and proactive within negotiations with all relevant parties . Both Kelly and Jonathan always had time for me and the dog!! as we called in to discuss the latest situation . Whilst abiding by all legal requirements they were proactive and solution focussed .They have a "can do "approach with a sense of humour, always good!
Thank you.
Carolyn · 21 October 2025 · Dacre Son and Hartley Shipley
★★★★★ 5/5
GoogleWe purchased our new home through Dacres, Son & Hartley in Baildon and the service we received as buyers was excellent. In particular, Kelly was brilliant in keeping in touch with us at every stage ensuring we could push through and work through any issues and hurdles as they occurred. Having that communication was key in getting our move (and everyone else’s in the chain) over the line in quick timescale. Thank you!
Ranj · 21 October 2025 · Dacre Son and Hartley Shipley
★★★★★ 1/5
GoogleA very poor experience.
Closed the Guiseley branch shortly after we instructed them, they would surely have known it was closing but promised “local knowledge”.
Failed to remove the For Sale sign despite countless requests.
Communication was almost nonexistent from them.
Estate agency probably has a low bar but Dacres failed to clear it, and failed badly.
Joseph · 21 October 2025 · Dacre Son and Hartley Shipley
Agent replied · 20 March 2026
Thank you for taking the time to share your feedback. We are naturally very disappointed and surprised by your comments, as our records show regular communication with you throughout your time marketing with Dacres.
Out of the many vendor calls we have on record, on 10th October 2024 we discussed your marketing to date, during which you confirmed you were happy with the service received but were considering a short marketing break. You later provided notice of withdrawal on 21st October 2024, specifically stating “we appreciate this is a very challenging market and we have no complaints about the service or professionalism of Dacres, we have been very happy with the advice and marketing of the property'.
With regard to the sale board, this service is managed by a third-party supplier. We apologise for any inconvenience caused and understand that collection was made more difficult as the board was stored in your garage. I also emailed you directly in March to confirm whether the board was still there, as the supplier had advised they attended but could not locate it. Unfortunately, I did not receive a reply to that email.
The closure of the Guiseley branch was a sudden and difficult decision, and we communicated the situation to clients as quickly as possible. The same experienced team continues to support the area, ensuring our local knowledge and service standards remain unchanged.
We are proud of our dedicated staff and the many positive reviews we continue to receive. Nevertheless, we sincerely wish you every success with your ongoing sale and hope you achieve the move you’re looking for.
★★★★★ 5/5
GoogleGreat service all round from the Baildon syndicate!! Responded promptly when required. Chased queries promptly. Good communications in general. Would highly recommend. The team we’re professional & friendly.
Kieran · 20 October 2025 · Dacre Son and Hartley Bingley
★★★★★ 5/5
GoogleGreat service all round from the Baildon syndicate!! Responded promptly when required. Chased queries promptly. Good communications in general. Would highly recommend. The team we’re professional & friendly.
Kieran · 19 October 2025 · Dacre Son and Hartley Baildon (8 Westgate)
★★★★★ 5/5
GoogleFirst class service from the Ilkley office from start to finish! Thank you Vicki Bradley - could not have asked for a better agent. Professional, thorough, discreet and everything done without any fuss. I can highly recommend Dacres (Ilkley) - I could not have made a better choice!!
Jonathan · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 16 January 2026
Thank you so much for your fantastic feedback! Vicki will be thrilled to read your kind words. We truly appreciate your recommendation and are so pleased you chose Dacres Ilkley!
★★★★★ 5/5
GoogleWe recently used Dacre son and Hartley ilkley office, top notch staff and service. Very welcoming and answered our questions promptly and professionally
Peter · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 16 January 2026
Thank you so much for your lovely review. Your kind words mean a lot to us, it was a pleasure to assist you!
★★★★★ 5/5
GoogleStaff in the Ilkley office are friendly professional and have an indepth knowldge of the local area that has enabled us to decide where our next move will be
Martin · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 16 January 2026
Thank you so much for your kind feedback. We’re delighted to read this and we really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWas very impressed with the team. Very friendly and eager to help which makes a change these days. Excellent!!!!
Janet · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 16 January 2026
Thank you so much. It means a lot to our team to know they made such a difference. Thanks for taking the time to share your experience.
★★★★★ 5/5
GoogleBrilliant service from start to finish . The team went above and beyond thank you for a great experience.
Lucy · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 16 January 2026
That's so lovely to read, thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleMy wife & I were purchasing a house in Addingham, Vicki was extremely helpful in gathering information to assist us. Nothing was too much trouble, email enquiries etc were replied to in a very timely fashion.
I would have no hesitation in recommending Dacre Son & Hartley.
Simon · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 16 January 2026
Thank you so much for your kind words and five star review. Vicki will be so pleased to know her she made such a difference. We really appreciate your recommendation and wish you both every happiness in your new home in Addingham!
★★★★★ 5/5
GoogleNothing else to say other than how great the team are at the Ilkley office!
Kaiden · 18 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
★★★★★ 5/5
GoogleOnce again Gavin and team helped us sell our house and again, we were delighted with the service. You recieve such a personal experience, and nothing is ever too much. The pictures and listing were spot on, we would always recommend to anyone locally. Thanks again!
Sammy · 16 October 2025 · Dacre Son and Hartley Leeds (34 Queen Street)
Agent replied · 16 October 2026
Sammy, it was our pleasure, thank you for coming back to us and best wishes for every happiness in your new home
★★★★★ 5/5
GoogleDacres are fantastic and provide an excellent service from start to finish. Lesley offers very accurate and reasonable guide prices and we have achieved a quick sale at our expected price. Will has been key to our communication with interested buyers and has also gone above and beyond to support us with on onward purchase. Sally provides quick and efficient communication to ensure viewings are booked.
This team exceeded our expectation and we won’t hesitate to use them every time we look to sell.
Best in the area! 😁
Will · 14 October 2025 · Dacre Son and Hartley Ilkley (1-5 The Grove)
Agent replied · 13 April 2026
Thank you for your fantastic feedback! We’re delighted that Lesley, Will, and Sally provided excellent service and helped you achieve a quick sale at your expected price. It’s wonderful to hear the team exceeded your expectations, and we look forward to supporting you again whenever you decide to sell.
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