Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,803 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,803 reviews on four platforms, rated 4.8 out of 5 overall.
1,564
Reviews on Google
All 11 offices
121
Reviews on Facebook
All 11 offices
27
Reviews on The Trusted Agent
All 11 offices
91
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur experience of Country Properties was great! We required a house valuation which was arranged quickly and conveniently to suit. In particular Jake, the branch Manager, was extremely professional, knowledgeable and helpful. He did a great job and was genuinely courteous throughout. We will definitely be using Country Properties in Ampthill again. Thanks!
5/5
GoogleRight from the start Country Properties and Sasha worked tirelessly on my purchase to help make the experience as smooth and painless as possible. This included organising multiple viewings at short notice, providing plenty of information and advice on how to deal with certain parts of the process, thorough and regular communication throughout, and acting as an open/fair mediator during negotiations. I always felt like my transaction was a priority and even as the buyer, I felt like my interests were just as important as the sellers. I would highly recommend Country Properties to any one looking to buy or sell a property in the area.
5/5
GoogleSimply put, Sasha at Country Properties Ampthill is the number 1 reason we have our home today. She was crystal clear in communication, hugely approachable and kind, firm with all of us when needed, encouraging when needed, and even advised how to get the most out of our solicitors through clever specifically worded requests. If Sasha is on your case, rest assured you could not have any better.
5/5
GoogleThe most helpful and professional service you could ask for. From start to finish Ken and team were absolutely perfect. We had difficult buyers (and buyers solicitors) and they went the extra mile for us day in day out to make sure we the smoothest possible experience. Have used before and will use again if we move (fingers crossed we don't). Special mention for Sasha for all the extra hours, emails, phone calls and even text messages to keep things moving and to keep us updated. The sale wouldn't have happened without her so the upmost gratitude and appreciation for all her efforts!! Would definitely recommend to anyone.
5/5
GoogleMy families experience with Country Properties has been seamless. Couldn’t recommend them highly enough. Sasha has been quick to respond, always available to speak and been with us every step of the way. The wider team have also been eager to help where possible too. We have just used them for the purchase of our new dream homes and would most definitely use and recommend them again (if we ever sold our dream home!)
5/5
GoogleCountry Properties were absolutely fantastic. They were proactive and helpful on every occasion. They were responsive and really understood the process and were well acquainted with the property they were selling and vendors and their situation. Sasha in particular was tenacious and worked really hard to get our deal done on time. We can’t thank her enough. I would thorough recommend Country Properties to anyone buying or selling their home.
5/5
GoogleWe have just purchased a property through Jake and his team at Country Properties Ampthill branch. All the team were really on the ball, responsive to calls and emails and went over and above to get the sale completed. Sasha especially was great and dealt with a lot of process that wasn't even in her job role to do. Couldn't have been happy with the service we received.
5/5
GoogleI HIGHLY recommend Country Properties (Ampthill branch in particular). They have been extremely friendly, thorough and patient with us as we’ve sold our house. They are always helpful when I call and their communication has been up notch. I want to say a particular big THANK YOU to Sasha who has gone above and beyond and then some. We genuinely would have been lost without her. She has been a key element in helping us get through a difficult move with lots of restrictions and a management company. Thank you so much Sasha and the rest of the team. You are absolute gold. X
5/5
GoogleWe'd highly recommend Country Properties after buying our new home through them. The communication has been great and everyone has been really helpful, professional and friendly. In particular, Sasha has gone above and beyond to help us find our future home. We have a four month old and life is pretty chaotic, but it has genuinely been made much easier through Sasha's updates and support with getting us to exchange. We can't wait to move into our family home now and to start making memories.
5/5
GoogleWe have used Country Properties in the past with great success so had no hesitation in approaching them again this time to assist in the sale of our late mother's property. From the probate valuation to then marketing & subsequently completing the successful sale of the property it was a pleasure dealing with Ken & Sasha. They ensured we were kept informed at all times and, once a sale was agreed, made sure that steady progress was made. We would definitely recommend.
5/5
GoogleWhen I sold my property,Country Properties were fantastic . Friendly, knowledgeable and always available on the phone if you needed them. Always kept me up to date as to what was happening and even offered me advice after the sale was complete. Many thanks to Sasha and the rest of the team. X
5/5
GoogleFantastic service. Selling the house is the easy part, it’s the sales progression which makes all the difference, this is what makes a good agent in our experience. We had a long period between sale and completion with a couple of solicitor changes along the way, Sasha in particular kept on top of progress all the way, good communication and updates, explaining the process all the time. I’ve learnt a lot about the conveyancing process over these last few months. The whole team are polite and professional and always return calls or emails, Ken is a real gentleman. Thank you team!
5/5
GoogleI'm so glad that I chose Country Properties to sell my house as all the team are great! They are always friendly, helpful and 'on the ball' and I felt my house was in safe hands even though it was unoccupied. I was happy with Jake's valuation and the way the team worked and consulted me at every step. There were a couple of hiccups during the process with previously definite buyers dropping out through changing circumstances or minds, but Sasha made it bearable with her excellent communication and intervention. It would have been at least ten times more stressful without her managing the sale!
5/5
GoogleCountry Properties took me and my partner under their wing and helped us so much with our first home purchase. Ken done the viewing, he was great and went in depth of the property and surrounding areas, explained how putting an offer in works & was so supportive. Sasha then dealt with our sale throughout, always there whenever we needed. She is a true diamond, nothing is ever too much trouble and was so supportive knowing we are first time buyers! I would highly recommend these guys and will definitely use these guys again in the future. Thank you. 5 stars!
5/5
GoogleCan't speak more highly of this team. Professional and friendly staff provided a great service - Ash with the honest and accurate valuation, and Laura with viewings and really helpful feedback. Would thoroughly recommend these guys.
Thank you for leaving us such a wonderful review, we are delighted to hear that the staff at Country Properties have been so accommodating. All the best for the future.
5/5
GoogleTracey & Martin were responsive to phone calls and ensured the process resulted in a satisfactory completion
Thank you for this 5-star review, we are delighted to hear that the staff at Country Properties have been so accommodating. Wishing you all the best for the future.
5/5
GoogleYou will find a very friendly and efficient team in the Royston office. They processed our rental without any problems. Many thanks to the team for all their help.
We are so glad you had a good experience with Country Properties, our staff will be happy to hear your kind words.
5/5
GoogleI mainly had dealings with Tracy for the purchase of my house. She managed situations proactively and in a professional manner. She kept us fully informed. I found Tracy to be friendly, approachable and nothing was too much trouble for her . Thank you so much to Tracy, Martin and her team. They were amazing and I would recommend their services.
Thank you very much for such a great review, Tracy and the team are happy to hear you were pleased with our service. We wish you all the best for the future.
5/5
GoogleCountry Properties was handling the house sale for the vendor and we were the buyers. We met Tracy Jackson at the house viewing and she handled the house sale all the way through. We appreciated getting to know someone who had detailed knowledge about the property and its sale history. She guided us as to what kind of offer was realistic and she facilitated the property purchase in a friendly and professional manner. We were thrilled to be able to buy this house and appreciated the assistance we received from Country Properties in doing this successfully.
Thank you for leaving us such a wonderful review, we are delighted to hear that the staff at Country Properties have been so accommodating. Receiving feedback like this is great for the team.
5/5
Facebookwe recently used Country Properties and we were so pleased with the service. Whilst we were selling our property Phil was great and kept us updated on viewings and feedback, good or bad. Once we had sold we had a difficult purchase, again Phil kept us up to date with any news he had and sometimes it wasn't nice news. Once we were sold and had purchased our new property Duane took over the after sale and he was outstanding, always on the phone to us or chasing our solicitor on our behalf. He was so helpful and really did help push the sale over the line, without him it would have taken a lot longer. I cant thank Country properties enough, from the staff who showed us around the properties to the office staff, Christine, being so friendly and helpful. Well done Duane you have built a great team. Thank you all.
Thanks so much for your recommendation Dionne, it has been a pleasure to help you with both the sale of your previous property and the purchase of your new home. We hope you and the family are now all settled in. All the best, the Flitwick team.
1/5
TrustpilotAn agent full of lies
Here is my experience with Country Properties (“CP”) Hatfield:I and my family arranged a viewing of a property available for rent managed by CP Hatfield. On that day they sent a viewing guide, who looks a good young lad, to guide us through the viewing. Right after viewing every corner of the property, I immediately showed to the young man my interest to rent, asked him to help us liaise with the landlord and told him to give us any update by the end of the day. We asked for his name and contact number, let him input these information directly into my phone to make sure I didn’t get it wrong.Not unexpectedly, I didn’t get any response from the young man. On the next day, I tried to call him by the phone number he entered to my phone and found that he, intentionally I believe, gave me a wrong number. I then called to their office and directly found him. He told me that he has contacted the landlord and was waiting for the feedback, but that is his last day with CP. I was worried about losing the opportunity to rent the property, so I sent an email to one of the Property Consultant from CP, who I previously received email from, told her about my case and asked her to follow up for me.Another day passed, I had not received any call, any form of reply nor any feedback from the CP team. I called again, tried to speak to that Property Consultant, but I’m told that she was in a meeting but on their record the status of my case was that they’re yet to hear from the landlord any response.After a few days of no updates, I called again, tried to speak to the Property Consultant. Then I got the answer that she is in yet another “meeting”, but per their record another tenancy agreement had already been reached for that property. So there is no need for me to follow up again.I could fully understand if there is another potential tenant who showed interest first, and may be certain processes had already been went through, the agent may not be willing to entertain another bidder so as to reduce the agent’s work load. However, what ridiculed me most is, right at the evening of the day they told me a rent had been agreed for that property, Rightmove App alerted me the property is still on the market with a reduced asking price!I then asked my wife to make a new enquiry for the property by email using her personal information. Amazingly, this time a Property Manager responded to my wife, not mentioning any tenancy agreement has been reached but arranged with my wife for property viewing as normal. The funniest thing is, the Property Manager told my wife that it will be the same young man, who has supposedly resigned from CP Hatfield, going to guide us for the viewing!Although we’re really keen to rent that property, but I will not pursuit any further with this totally untrustworthy property agent being in management. The whole team of CP Hatfield seems to be full of lies, with no integrity and no work ethics! To all landlords, think twice if you’re considering to find an agent to manage tenancy for you, I’m not sure if CP Hatfield will act by your benefit at all!
5/5
GoogleRating only, no written review.
Thank you Mr Shahdad, we hope you enjoy your new home.
1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
5/5
TrustpilotGeorge St
We had a great first viewing with Val. All the follow up was with Sasha and she was very helpful and kept us informed all the way.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ampthill has the most, with 370 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards: Country Properties, Shefford won Gold; Country Properties, Hatfield won Gold; Country Properties, Biggleswade won Trusted Agent.
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