Trusted Agent profile
Verified
★★★★★
124 reviews across 2 platforms
10 High Street, Welwyn AL6 9EQ
Part of Country Properties, see every office.
Country Properties's Welwyn office at 10 High Street is rated 4.7 out of 5 across 124 reviews on two platforms, including 35 Google reviews rated 5.0. The 89 Trustpilot count is for the whole business. Checked 9 October 2026.
Country Properties Welwyn has been trading from its office in the heart of the village on the High Street since 1984 and is now owned by Tony Cox who also owns and runs the nearby Knebworth office. Tony has over 40 years’ experience in the Estate Agency business and started his career as a junior for an Estate Agency based in Hertford where he worked hard and gained promotion to Manager of the office in Old Welwyn and then also became Manager of the Knebworth office which was taken over by Country Properties in 1984. In 1985 Tony acquired the franchise of the Country Properties office in Knebworth and stayed at that office for many years until 2006 when he moved offices to the current larger and more prominent site which he continues to run to this day. In 2007 Tony also took on the franchise of the Country Properties office in Welwyn village. Tony now spends his time in both offices and is supported by his small team who have knowledge of the properties for sale in each office so each team member can work in either office as required and this ensures our clients’ properties are promoted from each office. He is supported by a sales negotiator who is the main face of the Welwyn office and who has built up a good relationship with our many vendors and buyers. Having a smaller team means our clients deal with the same person on a regular basis and build a rapport giving them continuity rather than speaking to a different person each time which may happen in larger agencies. Country Properties Welwyn specialise in handling the marketing of properties right across the price spectrum, from apartments right up to £1.5million+ properties with plenty of land and offering a more luxurious lifestyle. The areas Country Properties market property in are popular with families and commuters as the villages are not too far from main line stations but offer them the semi-rural/countryside lifestyle with lots of open countryside close to their doorstep. Tony and his team are proud to offer all clients a service which is friendly and approachable but professional and trustworthy.
Every review we hold for the Welwyn office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend Country Properties
We would 100% recommend Country Properties. The whole team are fantastic - and we received so much support from Sasha. She handled everything so calmly and professionally from start to finish, and her communication was excellent throughout the whole process. We’re so grateful for everything she did to get us over the line. Thank you Sasha and Team CP!!
5/5
TrustpilotCountry Properties did an excellent job…
Country Properties did an excellent job of helping me through a sale and purchase. They organised a huge amount of viewings and made them back to back where possible minimising inconvenience to my family. The sale went smoothly despite having trustees involved. When I started viewing houses I was encouraged to spend as much time as I needed in each property. On a second viewing they even offered to get some help when the loft ladder was jammed and I needed to check the size. Very helpful and friendly on the phone I am happy to recommend them.
5/5
TrustpilotGreat team and experience
Sasha and the team at Country Properties are fantastic and I’d definitely recommend, they helped me purchase a property and then some years later sell it and both experiences were positive. Sasha really does go above and beyond during what is a really stressful time!
5/5
GoogleTony Cox at Country Properties in Welwyn has provided an excellent service and support to enable the sale of our property. Right from the start he has been professional and knowledgeable in providing an accurate valuation, through the price negotiation and onto pushing the rest of the chain through to a successful conclusion. Many thanks Tony, much appreciated!!
5/5
TrustpilotHighly recommend Country Properties
Highly recommend Country Properties! Recently sold our house through them and everyone we dealt with was great, friendly and easy to communicate with! Sasha is especially good at her job and kept us fully informed throughout the process, which was quite stressful at times for us!
5/5
TrustpilotSuperb from start to finish
Superb from start to finish. Excellent communication throughout my house sale (especially Phil). All staff are friendly and helpful. Speedy service.
5/5
Trustpilotexcellent service again
we have sold several properties with CP and again Ken & Sasha were excellent - highly recommend.
5/5
TrustpilotStar Sasha
5 Stars!! So so helpful. Sold my house with Country properties at a time when house prices were dropping and less people were buying. They kept me informed and made the viewings of the property very straight forward. Jake explained everything clearly and didn't mind answering all my questions. Sasha was amazing. Always aware of what was happening, pushing things along and providing updates at appropriate times. Thank you so much, I am very grateful.
5/5
TrustpilotCountry Properties are the best! …
From start to finish Country Properties were fantastic! Very professional & always on hand to answer any queries & support the customer. A very special thank you to Sasha who went above & beyond to help us through our sale, she is amazing! We have used Country Properties in the past & wouldn’t consider another agent, they are by far the best in the area.
5/5
TrustpilotWe had a fantastic experience from…
We had a fantastic experience from start to finish. From the very beginning, the whole team were professional, knowledgeable and genuinely consultative throughout the process.
5/5
GoogleTony is a very experienced real estate agent, proficient in all aspects of the business. During my recent sale, he displayed a good understanding of the current property market valuation as well as likely changes in the short term future. Tony’s strong management skills enabled him to effectively liaise with all parties involved in the transaction, as well as provide clear and regular communication as the sale proceeded. I was more than comfortable to trust Tony through the sale, and would turn to Country Properties for future property transactions.
5/5
TrustpilotI had a fantastic experience with Sacha…
I had a fantastic experience with Sacha at Country Properties. She was incredibly friendly, approachable, and helpful throughout the entire process. Nothing was too much trouble, and she was always happy to answer questions and provide guidance whenever needed.
4/5
TrustpilotSasha is great
I recently bought a house which country properties represented. The main person worth calling out that made a difference to the sale was Sasha. Sasha was meticulous and driven and always working towards the common goal.
1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
5/5
TrustpilotFantastic service
Fantastic service. Selling the house is the easy part, it’s the sales progression which makes all the difference, this is what makes a good agent in our experience. We had a long period between sale and completion with a couple of solicitor changes along the way, Sasha in particular kept on top of progress all the way, good communication and updates, explaining the process all the time. I’ve learnt a lot about the conveyancing process over these last few months. The whole team are polite and professional and always return calls or emails, Ken is a real gentleman. Thank you team!
2/5
TrustpilotPoor service and telephone manner.
I contacted country properties to arrange a valuation on my property, however I was passed to a different branch, who then took a long time to get back to me. When I finally had a call from someone she jumped straight in with properties they had available without talking the time to properly hear our requirements. She then asked if we had any other valuations and who with, then starting to make negative comments on that estate agent (even though the other agent then went on to sell our house in 4 days). When we finally got round to our valuation she was utterly unimpressed that we had quite busy lifestyles and asked repeatedly that someone take some time off work so that she could properly discuss what they could offer after she had valued the house. I was very shocked with the poor telephone manner and the complete lack of flexibility around us. Not an agent that I feel would listen to us or work for us at all and we would not recommend them.
Good afternoon - I am sorry to hear this, can you please email me with details of the branch in question so I can look further into this for you please? ampthill@country-properties.co.uk
5/5
GoogleTony worked tirelessly for us during our sale, he knew the market and priced our house accordingly culminating in our sale. He was always at the end of the phone to address any enquiries we had and helped us enormously throughout the process, which at times was very stressful. I cannot recommend Tony highly enough and would definitely use Country Properties again.
5/5
TrustpilotWhat should have been a fairly simple…
What should have been a fairly simple Exchange had its moments and stress, however discussing the issues with Country Properties, especially Sasha, calmed the situation and gave us the cushion and expert knowledge that was needed to make this a better move! The team have been excellent throughout and a big thank you for your help!
5/5
TrustpilotWe felt in safe hands that worked for us
We would recommend Country Property without reservation. The team were professional and friendly and kept us fully informed of status throughout the sales process. Sasha always kept us updated, which was important to us as we are not resident in UK, and worked hard to push the chain to completion. We are pleased we chose Country Properties and thank the team.
5/5
TrustpilotExcellent service. Paid attention to detail. Spent the time to make things work. Professional and friendly staff.
Welwyn Garden City branch. Excellent service. Paid attention to detail. Spent the time to make things work. Professional and friendly staff.
5/5
TrustpilotCountry Properties Hitchin Lettings Excellent
Country Properties Hitchin LettingsAll of the lettings team have been excellent in helping me secure the property I really wanted. Jo and Pam went way above and beyond what was required . They kept me up to date with everything and liaised with the owners to ensure the deal was done. Without their patience and understanding I would have been disappointed ! Thank you Ladies ...Thank you Country Properties
5/5
TrustpilotTony from Country Properties in Welwyn…
Tony from Country Properties in Welwyn acted as estate agent for my elderly mother who suffers at times from confusion and memory loss. He was excellent. Kind and patient with mum, experienced and very proactive in chasing things up when needed.
5/5
GoogleWe would like to say a heartfelt thank you to Tony and the team at the Welwyn branch of Country Properties. From our initial contact with them through to final completion of our house sale, they have been truly wonderful. You couldn’t hope to find a more professional, competent and trustworthy team. Communication throughout was excellent and nothing was ever too much trouble. Don’t underestimate the power of having a local Estate Agent with a proven track record when you select your Estate Agent.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotBad experience .
Unfortunately this company cannot be trusted by Landlords . Having formulated a contract many years ago they recently tried to impose add additional costs which were not an acceptable change tour agreement . We subsequently decided to terminate our agreement because of this and incurred an introduction fee on our properties after many years of business . A bad experience .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Country Properties's Welwyn office has 124 reviews across two platforms: 35 on Google, 89 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Country Properties Welwyn is rated 4.7 out of 5 across all 124 reviews, and 5.0 out of 5 on Google from 35 reviews, checked 9 October 2026.
Country Properties Welwyn, 10 High Street, Welwyn AL6 9EQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.