Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,802 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,802 reviews on four platforms, rated 4.8 out of 5 overall.
1,564
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJamie and the team at Country Properties in Shefford were excellant. They recently dealt with our house sale. They were always professional, friendly and helpful and gave great advice and supported us from the beginning right though to …
Hi Chris - great to hear the sales team were such a great help to you throughout every stage of the selling process. We were delighted to sell the property for you.
5/5
GoogleEfficient service from day 1. Nothing ever too much trouble, friendly and reliable. Highly recommend
Thank you for your review, Sarah. Receiving feedback like this is great for the team.
5/5
GoogleExcellant service from start to finish. Martin Tracey and Michelle were so helpful and supportive. I would recommend this Estate Agent.
We are so glad you had a good experience with Country Properties, our staff will be happy to hear your kind words.
5/5
GoogleRecently purchase a house through country properties in Baldock, they’ve been amazing throughout the entire process, especially when the agent I sold mine through wasn’t!
We are so glad you had a good experience with Country Properties, our staff will be happy to hear your kind words.
5/5
GoogleAmazing Estate Agents from start to finish, I want to say a big thank you to Tracey, Martin, Michelle, Irma and Sarah and the rest of the team for making a very difficult process in terms of buying and selling a house more bearable :) they always spoke to me when I needed to ask a question, they are so helpful and friendly and very hard working and I would recommend them then to everyone! Thank you so much for all your assistance and thank you for making our dream come true :)
Eve, thank you so much for your kind words. We are so glad that we have been able to make your experience a good one. The staff in Baldock are so pleased with your 5 star review, which makes all the hard work we put in so worth it!! Once again, thank you.
5/5
GoogleGreat service from Tracey at Country Properties, who conducted the initial valuation appointment. I felt she was genuinely invested in getting the property sold and she maintained contact throughout the sale. Thank you!
Thank you for your 5 star review Emma. We are delighted to hear your positive feedback, which is great for the team in Baldock.
5/5
GoogleI’m pleased I was able to purchase via Country Properties in Baldock. My search for a property took 9 months and I worked with over a dozen different agencies. Country Properties in Baldock was one of two agencies where I felt like they had both the buyer and the seller’s interests in mind and we’re working toward a match for both parties. This meant no nonsense and useless chasing regarding unsuitable properties for me. I didn’t feel pressure to put in offers on a property just so they could get it off the market. No push toward their mortgage adviser. Just clear information and answers to my questions, all delivered in a timely manner and professionally. They helped me move my purchase along quickly and I’d be pleased to recommend them to others.
Thank you for taking the time to leave such a wonderful review. Receiving feedback like this is great for the team, who try to put the customers needs first in all aspects. Country Properties would like to wish you every happiness in your new home and should you need any assistance in the future we would of course be happy to assist.
5/5
GoogleFrom our first viewing of the property to the completion Country Properties stood out as one of the best experiences we've had with an estate agents. They felt on our side throughout, helping us to match our offer with the vendors expectations and were always happy to step in when we hit some brick walls during the conveyancing period. As a result we'll be completing on our first property in a few days and couldn't be happier. Would 100% recommend them over other local agents.
Thank you so much for taking the time to write this review Paddy. We hope you will be very happy in your new home. Should you require any help in the future, please do not hesitate to contact us.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your 5* review, it is very much appreciated. Dawn and the team
5/5
GoogleExcellent service from Bruce - many thanks!
Thank you for your feedback, much appreciated and we are pleased you had an excellent service. Providing a helpful and friendly service is what we strive for at Country Properties Hatfield. Dawn and the team
5/5
GoogleI have dealt with the letting team over the past year, have always been spot on and helped me in everyway
Thank you for your feedback, we are pleased to hear that the team have always been able to help you. If you need help in the future, you know we are here. Dawn and the team
5/5
GoogleExcellent service to property selling. Great Team..Highly recommended
Thank you for your positive feedback, we are pleased to hear you had an excellent service from the team. If you need our assistance again, please do not hesitate to reach out. Dawn and the team
5/5
GoogleGreat service from Charlotte and the team in Lettings - thank you!
Thank you for your feedback on the team, much appreciated. Dawn and the team
5/5
GoogleService was excellent. Agents were very polite and patient, and the letting process was rather quicker than I expected.
We are thrilled to hear that you had an excellent experience with us! Providing polite and patient service is key to ensuring a smooth letting process, and we are delighted that we could exceed your expectations. Thank you for your kind words, and we appreciate your feedback. If you ever need assistance in the future, feel free to reach out. We are here to help! Dawn and the team Dawn
5/5
GoogleMoby and his team are great. I don't have enough words to describe how helpful I found them. Thanks.
5/5
GoogleA thoroughly pleasant experience. Charlotte was responsive and attentive throughout.
We are delighted to hear about your positive experience with Charlotte! Providing helpful and friendly service is what we strive for at Country Properties Hatfield. We appreciate your feedback. Dawn and the team
5/5
GoogleCountry Properties Hatfield has recently joined Acaboom and became our happy client. We had an excellent experience onboarding them. The process was smooth and fast, thanks to Moby. Clear communication and helpful at all times. He is always available when you need him. Highly recommended.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future :)
5/5
GoogleI found Charlotte very helpful and friendly. When I advised her that the referencing portal was not functioning very well, she was happy for me to come into the office and she helped me with it. I needed to contact her frequently with enquiries/issues and she always answered promptly and was kind and patient. I found her a delight to deal with.
Thank you so much for your 5-star review Judith! We will share this with Charlotte and let them know to keep up the amazing work :)
5/5
GoogleTierney is a 5 star member of the team at Country Properties Estate Agents in Hatfield. As a tenant I now and again have to contact her if I have a problem requiring her to send a plumber or electrician to my flat. She always responds instantly, and is helpful, professional and caring. She is empathetic, warm, and endlessly patient. It's a real pleasure to have her support.
We are so grateful for your 5-star review. Thanks for sharing your experience with our team. It is a pleasure having you as one of our tenants :)
5/5
GoogleCharlotte was exceptionally helpful and friendly. Answered our questions quickly and was always available when we needed to go to the house for measuring and viewing. A pleasant experience overall and she is a good ambassador for Country Properties Hatfield
We are delighted to hear about your positive experience with Charlotte! Providing helpful and friendly service is what we strive for at Country Properties Hatfield, and we are thrilled she exceeded your expectations. Thank you for highlighting Charlotte's dedication and professionalism. We appreciate your feedback and look forward to assisting you further! Dawn and the team
5/5
GoogleMy partner and I have rented a property from Country Properties Hatfield and the whole process was fantastic from start to finish. Charlotte Manning was our main point of contact and she made the process smooth and painless, First class customer service throughout. I would highly recommend Country Properties Hatfield. Friendly, informative and great service :)
Thank you for your great review Chloe! We are very happy to hear you enjoyed our services. Please do not hesitate to contact us if you need any further assistance :)
5/5
GoogleI would like to share my experience during my house hunt in Hatfield and luckly I meet with Country Properties housing agent. I would like to greatly thanks to Country Property for helping securing my tenancy so quickly and smoothly. I am able to secure my tenancy within 1 week of time from being viewing the property till Contract creation by Landlord. There is no doubt, it is best renting agent I have even ever come across. Thanks for everything Country Properties has done for us. It's rank 1 agent I must say based upon my great experience
Thank you for sharing your wonderful experience with us! We are thrilled to have been able to assist you in securing your tenancy quickly and smoothly. Your kind words mean a lot to us, and we are honored to be ranked as your number one agent. If you ever need assistance in the future, do not hesitate to reach out. Dawn and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Ampthill has the most, with 369 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.
