Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,802 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,802 reviews on four platforms, rated 4.8 out of 5 overall.
1,564
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service and attention to detail , thanks Irma and the team
Thank you very much for such a great review, Irma and the team are happy to hear you were pleased with our service. We wish you well for the future.
5/5
GoogleWe are so glad we chose Country Properties Baldock for the sale of our property and the buying of our next one. They have provided a first class service guiding us with their expertise and professionalism through the process. Always ready to answer questions in a helpful and friendly manner, chasing queries, nothing was too much trouble. A huge thank you to all the Team, especially Michelle, Irma and Matthew. We would highly recommend them.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you have written. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks again for your kind words and we look forward to seeing you again.
5/5
GoogleInstantly liked this company as straight forward to deal with
Thank you for your feedback, we are pleased to know that you had a good experience with the team. Dawn and the team
5/5
GoogleI work for a supplier of County Properties Hatfield and speak to hundreds of agents across the whole of the UK. Moby is without doubt the most passionate, enthusiastic and customer focused agent I have dealt with. "Treat people how you want to be treated". If you are lucky enough to work with Moby you will experience this. If you’re after an honest and customer focused agent then Country Properties Hatfield and Moby are the team for you.
Thank you so much for your kind words! We are pleased to hear about your positive experience with Moby and our team at Country Properties Hatfield. Delivering exceptional service and prioritising customer satisfaction are always our top priorities. We appreciate your support and look forward to assisting you further in the future. Dawn and the team
5/5
TrustpilotFirst class estate agent
Pleasure to deal with Country Properties and the ease of selling our property. Their level of communication has been outstanding on all fronts. The team are engaging, professional, punctional, personable and highly recommend the Hatfield team, great job team!
5/5
TrustpilotSasha and the team were all a pleasure…
Sasha and the team were all a pleasure to deal with,and always kept me informed of how things were progressing.Me and my partner can’t recommend them enough and thank them all for getting us where we wanted to be👍
5/5
TrustpilotCountry Properties is by far the best…
Country Properties is by far the best agent in Ampthill. They’re open, honest and clear with you. I would highly recommend them.
5/5
GoogleVery helpful, lovely people. Would highly recommend
Many thanks for your kind words, and for your 5* review Christine. We wish you every happiness in your new home.
5/5
GoogleGreat communication! Fabulous Sasha was a marvel!
5/5
GoogleI recently sold a property in Stotfold using Country Properties . I gratefully received very helpful advice from Heather, as to what was required from me as a seller. I was consistently kept up to date through a particularly stressful time. Heather, Natalie and Helen managed all the viewings and I thank them all for the professional service they provided.
5/5
GoogleWe found the entire team extremely, helpful, patient and supportive, during our house move. They always returned our calls, and were very happy to take us to the property we were buying, on many occasions. On the day of our move Natalie was at the property to greet us, as she had been arranging the removal of the furniture, due to our seller's unique situation. We didn't feel rushed at all and were very grateful for their visit. We would certainly recommend the team to our family and friends in the future.
5/5
GoogleLaura was helpful throughout our purchase and was very proactive to get things moving. Would recommend.
Many thanks for your kind words Amie. It is always a delight to hear such positive feedback. We will be sure to share this with Laura, who will be thrilled. We wish you every happiness in your new home.
5/5
GoogleRating only, no written review.
Thank you for the 5*'s
5/5
GoogleWe bought a house listed by Country Properties in Flitwick and we were so greatly impressed by the standard of service and the attention to detail shown by the team. Our viewings were facilitated by Susan, and the transaction was taken forward by Stephen and Duane. Outstanding people and happy that the transaction was followed through up to completion.
Thank you so much for your kind words Mark, we're so pleased that you were happy with our service and hope that you'll soon be settled into your new home. All the very best, the Flitwick team.
5/5
GoogleRating only, no written review.
1/5
TrustpilotAppalling service by country properties…
Appalling service by country properties in Shefford. The letting team are rude and unprofessional and have no idea what they are doing! One of them even saying it you don’t want your dog anymore i will have him! Because she wants a dog! What on earth.
5/5
GoogleI have recently purchased a property through this agency and have nothing but good words to say about Country Properties in Shefford. Steph was handling the sale but I also dealt with Jamie and Lucy. Due to the nature of conveyancing, I was unable to speak to the seller or sellers solictor myself, but Steph (and Lucy in the final stages!) were absolutely fantastic at communicating between all parties and pushing things along. I never found it difficult to get hold of Steph - she is superbly efficent! Lucy played an absolutely integral part in getting the completion over the line when Steph was on (very well deserved!) leave, and I cannot thank them both enough. Should I come to let my property out in the future I will think of noone else to manage the letting than Country Properties. Thanks to all!
Thanks Lucinda, it was our pleasure to help find you your new home ! It was a joy to see how excited you were when we advised the seller accepted your offer. Thank you for such a great review for the sales team especially Steph & Lucy as they really do work super hard once an offer is accepted to ensure the transaction progress's smoothly from there right up to moving in day ! So thank you for appreciating what they do ! We look forward to working with you again in the future.
5/5
GoogleWill definitely use them again if we move! After having a poor experience with a different estate agent, Jamie, Lucy and the CP team came to our rescue and sold our house swiftly. Their communication is brilliant and all members of staff are so helpful. Thank you all!
Thank you for your review
5/5
GoogleWe were travelling a great deal whilst our house was up for sale. The Country Properties team prepared well and had a full understanding of all details of our home and they conducted all viewings with the upmost professionalism. They have always been punctual and the communication to set up viewings, feedback and guiding us through the sales was exemplary. Steph in particular has been a gem but so have Jamie and the rest of the team. I would highly recommend Country Properties Shefford.
Hi Maria - It's great to hear the sales team were such a great help to you throughout every stage of the selling process. We were delighted to sell your beautiful home and wish you all the best for the future.
5/5
GoogleWe have recently bought our new build home in Meppershall via Country Properties Estate Agents. We mainly dealt with Lucy, who was totally professional throughout the whole process. She was very accommodating in arranging viewings and always answered our many queries and questions prior to exchange of contracts. We are loving our new home and would like to say a big thank you to the team, especially Lucy, and would highly recommend Country Properties in every respect.
Thanks for the recommendation Linda . It's great to hear the team provided such a good service - especially Lucy ! We are glad you are enjoying your new home & if you are in Shefford do pop in and say hi.
5/5
GoogleHave been renting with them for 3 years. Very good experience, they are always there for you.
Thank you for letting us know about your experience. We are delighted to hear your kind words across the whole of the Letting Department and the business as a whole.
5/5
GoogleVery good experience with country properties Letchworth to find a renting place! Paul Gibson is amazing!
Thanks Liv, so glad you had a good experience with us. We hope you enjoy your new home.
5/5
GoogleWe have used Country Properties twice over a span of 8 years and the excellent customer service and great local market knowledge has not changed. A friendly and professional team to work with.
Thanks for your review Daniel. Best of luck in your new home!
5/5
GoogleWe bought our house through Country Properties. Ian was great - straight forward and helpful facilitating all the surveys, measuring up etc and made things as easy as they can be.
Thank you for your review Nick, much appreciated. Best wishes for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Ampthill has the most, with 369 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.
