Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI used to rent a property with country properties. During that time I interacted mainly with Debbie I found the whole experience deeply unpleasant. She seemed more concerned about making money for the landlord than about my experience as a tenant: it made me feel stressed and pressured. I also experienced them as unprofessional due to the lack of service that was available to me - what I mean by service is a welcoming attitude and kind approach, which would make me feel safe and supported to raise any concerns I might have. However, both members of the rental branch - Debbie and Hayley- made me feel I was a burden and every time I spoke on the phone it would be rushed. The usual line was ‘we’re about to go into a meeting’. This caused me much anxiety when I was living in Shefford, I couldn’t wait to move!
My view of their behaviour whilst living in one of their properties was just confirmed when I had to call them unexpectedly because I accidentally sent a package to the old address and wondered if there was any way of getting the package to me. If not I enquired into whether it would be possible for them to ask their tenant to hold the package for me or see if I could be sent on. However I was told ‘that wasn’t possible’ and Debbie rushed me off the phone. She wouldn’t even ask for me. How is this a professional service and moreover how is this kind? Is kindness and civility not a part of managing a business for them? It seems not…
I’ve dealt with and lived under the care of several different real estate agents and this was by the far the worst! The whole experience of living in a property is defined by the attitude and service real estate agent. Therefore, I wanted to warn future and would strongly recommend trying finding another real estate agent to help you if possible!
Hannah · 20 March 2025 · Country Properties Shefford
★★★★★ 5/5
GoogleRating only, no written review.
One · 20 March 2025 · Country Properties Shefford
Agent replied · 20 October 2024
Thank you for your 5* review
★★★★★ 5/5
GoogleExcellent service. Could always contact them when needed and were very speedy with the whole process of my house sale. Thank you!
Jake · 20 March 2025 · Country Properties Shefford
★★★★★ 5/5
Google10/10 service!! I cannot recommend country properties shefford enough!! The entire process of selling and buying has been hassle free and extremely professional. The photos you receive are professionally taken meaning you already have a head start for selling. I sold instantly with no time wasters and multiple offers. Steph really goes above and beyond every single day. The customer service is outstanding. You always feel looked after and put first whilst selling your home/ buying. I have been lucky enough to sell and then buy through country properties because of their fast work and wouldn't go anywhere else again.
Daisy · 20 March 2025 · Country Properties Shefford
★★★★★ 5/5
GoogleWe listed with a few estate agents before Country, but we SOLD with Country. They get the most traffic, have the biggest database but more than that, they’re a caring team. They have a branch you can pop into and people who work hard to get the best result for you. Fully recommend.
Steve · 20 March 2025 · Country Properties Shefford
Agent replied · 20 October 2024
Thanks Steve, after a bit of a journey we were so thrilled to secure a buyer for your lovely home in Shefford and help you make the move. Thanks for taking the time to provide a review.
★★★★★ 5/5
GoogleSteph and the team were brilliant. I used country properties to sell my property and also to buy our new home. Great communication and assisted with updates and chasing all solicitors in the chain. Highly recommend if looking to sell, great branch at Shefford.
Christine · 20 March 2025 · Country Properties Shefford
Agent replied · 20 October 2024
Thanks for the 5* review and recomendation its very much appreciated. It's always great for the team to receive such good feedback and we are so pleased you love your new home.
★★★★★ 5/5
GoogleThank you
Great service from Debbie, Katie and Hayley during my 2.5-year tenancy of a property in Henlow. Always friendly and always efficient and very understanding of issues I experienced with my neighbours (also tenants), finding swift and sensible resolutions to their bizarre behaviour. Superb communication at all times and swift return of my deposit. Thank you!
Le16h · 20 March 2025 · Country Properties Shefford
Agent replied · 15 October 2024
Hi - thank you for taking the time to leave your review for the Lettings team. It is great to hear such positive feedback for Debbie & the team.
★★★★★ 5/5
GoogleI sold my property very recently through country properties. I received excellent advice with regards to setting the right market price. The brochure was completed well and very quickly. Steph Beresford, the manager went over and above to ensure the sales process went as quickly and smoothly as possible. I would highly recommend this professional and responsive estate agent.
Rhian · 20 March 2025 · Country Properties Shefford
★★★★★ 5/5
GoogleA total success dealing with the team at Country Properties.
Property was placed on the market, had multiple viewings, and a sale agreed quickly.
Was a pleasure to the team on my sale.
100% recommendation.
David · 20 March 2025 · Country Properties Shefford
Agent replied · 20 October 2024
Thank you for your 5 star review, great to hear you had a great experience with our team !
★★★★★ 5/5
GoogleExcellent service from all the staff at the Shefford branch. Good marketing advice initially and the team got plenty of viewings for us. Kept update at all times and after our first sale collapsed after 6 months, not due to Country Properties, they quickly re marketed our house and we had 3 offers in only 2 days leading to a very completion in less than 8 weeks. Excellent liaison with the recommended solicitors. Big thanks especially to Lucy who handled our transaction.
Mark · 20 March 2025 · Country Properties Shefford
Agent replied · 20 October 2024
Hi Mark - thanks so much for taking the time to leave a review and such lovely comments for the team and especially Lucy who was your dedicated contact for our after sales. We hope you will be very happy in your new home.
★★★★★ 5/5
GoogleWe have used country property lettings on several occasions and we found the service to be very professional, efficient and friendly. Highly recommend them.Vince(Headlines of Shefford)
Vince · 20 March 2025 · Country Properties Shefford
Agent replied · 15 October 2024
Hi - thank you so much for leaving your review for the Lettings team. It is great to hear such positive feedback for the team.
★★★★★ 5/5
GoogleSteph and all the staff at Country Properties Shefford have been fabulous from the day we met to the day we completed
From initially meeting with Steph to enquire to place our grandparents home on the market she was professional , efficient, very complimentary of the property and we felt at ease with her
Very quickly it was placed on the market and because we live 5 hours away from the property a lot of the sale was done via email and phone , country properties have been extremely helpful in doing the show arounds of potential buyers and allowing access and generally keeping the property safe
The whole process of selling a property can be stressful , however we never felt this at all as country properties made the whole process smooth and efficient - we couldn’t have done it without you
We Thankyou you all from the bottom of our hearts for everything you have done for us ,
Country properties is by far the best housing agents I have used , they are friendly , professional , helpful and always at the end of the phone if you need to speak to them
Thankyou again Gemma
Gemma · 20 March 2025 · Country Properties Shefford
★★★★★ 1/5
GoogleRating only, no written review.
Jameena · 20 March 2025 · Country Properties Shefford
Agent replied · 10 November 2024
Thank you for taking the time to provide a review. I am sorry but I cannot find your details on our system for having dealt with either our sales or Lettings Team. Please can I ask you email us at shefford@country-properties.co.uk or call on 01462 811822 so we can discuss further with you.
★★★★★ 1/5
GoogleI have received the most appalling and unprofessional service from this company.
The first potential buyer pulled out on the day the contracts were signed as they had not been able to raise the purchase price.
At no time leading up to this were we made aware of his lack of finance.
Once a sale was agreed we were not advised that there were actually four people in the chain and the bottom of the chain had pulled out.
Having asked them to market the property they offered no regular updates at all, it was like trying to get blood out of a stone. On requesting an update I was told
1. Your buyer really keen to move
2. Nothing to report
3. Still chasing !! Who and for what??
On telephoning they were 'too busy' to take the call and 'too busy' to return the call. After phoning through the day I emailed and received an out of office message, have gone on holiday!!
Towards the end the emails were not personalised, just statements which came across as arrogant and rude
With only a few days left before the buyers mortgage offer was due to expire they seemed to wake up to the fact that they needed to do something.
I would not recommend from my experience
A · 20 March 2025 · Country Properties Shefford
★★★★★ 5/5
GoogleI have rented a house through Country Properties for several years and the staff in the letting office have always been very helpful, professional and pleasant to deal with. Eventually, we bought a house from their estate agents side, and again great service. No complaints, and I would recommend Country Properties for lettings and sales.
Chris · 20 March 2025 · Country Properties Shefford
Agent replied · 20 October 2024
Hi Chris, Thank you for such a great review for our Lettings & Sales Team after being a long standing tenant, and we were delighted to help you find a property to buy
★★★★★ 5/5
GoogleRecently sold my house with Country properties, I also sold my previous house with them as well. I was very happy with the outcome and Steph and the team were great throughout the process. Being proactive in chasing things up for me and making sure nothing was being held up. From the offer being accepted we managed to complete within 6 weeks. Thanks so much for all your help
James · 19 March 2025 · Country Properties Shefford
★★★★★ 5/5
GoogleFound all the staff at Country Properties, Ampthill, very responsive and helpful and a special mention to Sasha who went above and beyond with my purchase.
Richard · 16 March 2025 · Country Properties Ampthill
★★★★★ 5/5
GoogleFrom the first contact onwards our experience with the team at Country Properties was good humoured and positive.
Their property valuation was logical and underpinned with local knowledge plus being alive to market trends.
The videos and photos were complementary to a strong marketing narrative and very pleasant customer interface with potential client buyers and us as vendors.
All through the lengthy process of marketing, selling and interfacing with other agents and solicitors Country Properties were supportive and accessible with ready answers to our queries as well as infinite patience and courtesy.
We would commend that team to anyone if you were in the property selling and buying situation that we were. Good for viewings, communication, negotiating offers and sales progression.
Thank you Country Properties.
Don · 14 March 2025 · Country Properties Ampthill
★★★★★ 5/5
GoogleWhole process in selling our house went really well. All of the Country Properties staff were so helpful at all times. Would definitely use them again.
Jennifer · 14 March 2025 · Country Properties Ampthill
★★★★★ 5/5
GoogleWe purchased a property being marketed by Country Properties and despite the fact they weren’t acting for us they have been incredibly helpful. It wasn’t entirely straightforward and Sasha communicated regularly with us and the estate agent/solicitor dealing with our sale. Would definitely recommend them.
Pete · 14 March 2025 · Country Properties Ampthill
★★★★★ 5/5
GoogleWe brought our first house through Country Properties and they have been amazing. Thank you so much!
Amelia · 14 March 2025 · Country Properties Flitwick
Agent replied · 15 March 2025
Dear Amelia, We are absolutely thrilled to hear about your positive experience with Country Properties! It's a joy to help make your first home purchase a smooth and memorable one, and we wish you many happy years in your new home. If you need anything in the future, we're always here to assist. All the best, the Flitwick team.
★★★★★ 5/5
GoogleI couldn’t speak highly enough of the team at Country Properties, particularly Stephen. They went above and beyond to help with my sale. Nothing was too much trouble for them.
Mine was a probate sale, having lost my brother and the team went out of their way to support me and keep me updated and informed every step of the way.
Thank you
Sharon · 13 March 2025 · Country Properties Flitwick
Agent replied · 14 March 2025
Dear Sharon, thank you so much for your kind words. We're glad to have been able to provide you with the support and guidance you needed during such a difficult time. Thank you for entrusting Stephen and the Country Properties team with your sale.
★★★★★ 5/5
GoogleI've used Country Properties for 2 years and can confidently say that they are consummate professionals in all aspects of their work. Friendly and engaging throughout, it was almost a pleasure giving them my money!
Dave · 11 March 2025 · Country Properties Royston
Agent replied · 12 March 2025
Dear Dave, thank you for leaving such a glowing review for our Lettings Team. It has been a pleasure to work with you over the last 2 years and we wish you all the best in your new home.
★★★★★ 5/5
GoogleCountry Properties sold our house last year and we couldn't have had a better service. We were on the market with another high street store for 7 months without a sale, but once we switch country properties sold our house within the month!
Their communications are great and they kept us updated every step of the way.
Sam · 7 March 2025 · Country Properties Shefford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.