Trusted Agent profile · North Yorkshire, Hampshire, Cambridgeshire and more
Verified
★★★★★
2,367 reviews across 20 offices and 4 platforms
Carter Jonas has 20 offices, in Summertown, York, Newbury, Bath, London (six offices), Winchester, Harrogate, Northampton, Long Melford, Cambridge, Basingstoke, Peterborough, Port Penrhyn, Boroughbridge and Leeds (North Yorkshire, Hampshire, Cambridgeshire, Berkshire, Somerset, Northamptonshire, Suffolk, Wales and West Yorkshire). Together they have 2,367 reviews on four platforms, rated 4.6 out of 5 overall.
1,858
Reviews on Google
All 20 offices
3
Reviews on Facebook
All 20 offices
1
Reviews on View Agents
All 20 offices
505
Reviews on Trustpilot
All 20 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Carter Jonas's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Carter Jonas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleTerrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
Hello, we are sorry to hear that you are not happy with your experience with us. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
5/5
GoogleGreat experience, Isabella was extremely response and helpful throughout! Easiest rental experience I've had so far, thank you so much.
Hi Jasmine, thank you for your review. We are so pleased to hear that you had such a great experience with us and that Isabella was so helpful with your rental search. Please do let us know if there's anything else that we can do for you.
5/5
GoogleIsabella was great in helping me find my first flat in London for my studies. Very helpful and made the often daunting process very easy and seamless!
Hi Alice, thank you for your review. We are so pleased to hear that Isabella was able to make your rental search run as smoothly as possible, and we wish you the best of luck with your studies!
5/5
GoogleI had an excellent experience with Carter Jonas in Mayfair. Isabella was absolutely fantastic, easy to communicate with and made the letting process so easy for us. I will be recommending Carter Jonas and Isabella from now on.
Hi Isabella, thank you for your review. We are so pleased to hear that Isabella provided you with such an excellent lettings experience. Please do not hesitate to get in touch if you need anything from us at all.
4/5
GoogleSuper happy with the experience. Great communicators. I will say there were times where i felt the need to double check a few things, but that speaks more to my previous experiences with agencies, and not so much to Carter Jonas. Flexible in dates and timings for viewings, and understood what i was looking for straight away.
Hi Andriana, thank you for your review. It's great to hear that you are so happy with the experience you had with our dedicated team in Mayfair. If there's anything else that we can help you with, please do get in touch.
5/5
GoogleVery quick and seamless. Sara, Emily and the team did a great job supporting us.
Hi Karim, thank you for your review. We are so pleased to hear that you feel so well supported by Sara, Emily and the Marylebone team. Please do let us know if there's anything else that we can help you with.
5/5
GoogleMy husband and I had a wonderful experience with Tom Newton and Emily Hussey. We would highly recommend their services! Tom was so patient and knowledgeable with the area and current market. We had so many questions that went far beyond the …
Hi ArriAnna, thank you for your review. We are delighted to hear that you have had such a wonderful experience with Tom and Emily! We hope you are settling in well.
5/5
GoogleIgor and his team went over and above to secure and help us with our tenancy. Igor in particular was incredibly helpful throughout the process and supported us the whole way through. I would highly recommend renting with them!
Hi Phoebe, thank you for your review. We are so pleased to hear that you received such great support from Igor and the team throughout your property search. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleThe Team at Carter Jonas provided an excellent service! Tom Newton, in particular, was fantastic, he helped me find a great flat in record time. His professionalism and efficiency made the process smooth and stress-free. Emily Hussy was helpful throughout. Overall, I’m very pleased with my experience and would highly recommend them!
Hi Hayley, thank you for your review. It's great to hear that Tom, Emily and the team have provided you with such an 'excellent' service. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
GoogleThe level of efficiency shown by this team was amazing. Tom was fantastic, he understood our requirements and was very prompt, we were able to close our dream home within a few days of meeting him!
Hi Ashna, thank you for your review. We are delighted to hear that you received such a fantastic service from Tom and the team. We hope you are settling in well in your dream home!
5/5
GoogleWonderful experience - they helped me find the perfect flat :)
Hi Lindsey, thank you for your review. It's great to hear that you had such a wonderful experience with our team in Marylebone. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleTom Newton was fantastic to work with. Very professional, communicative and supportive. All the details were handled effortlessly.
Hi Allison, thank you for your review. It's great to hear that you had such a positive experience whilst working with Tom. Please do not hesitate to contact us if there's anything else we can assist with.
5/5
GoogleTom was extremely helpful in getting us sorted in Marylebone, recommend highly.
Hi Ethan, thank you for your review. We are pleased to hear that Tom was so helpful during your time with us. Please do let us know if there's anything else that we can do for you.
5/5
GoogleHands down the best estate agents I have ever dealt with in London! And I have been through many flat moves! Tom Newton was incredibly dedicated, polite and patient. We searched for weeks, but he never got impatient, just more committed to …
Hi Cecilie, thank you for taking the time to write a review. We are so pleased to hear that you had such a great experience with Tom and Emily whilst searching for your dream flat. Please do not hesitate to get in touch if you need anything at all.
5/5
GoogleGiulio is the best agent in Prime Central London. His care and dedication when handling a deal make the process seamless and stress free. Will definitely deal with him again and recommend to all my friends.
Hi Emma, thank you for your kind review. We are delighted to hear that you are so happy with the service provided to you by Giulio. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
GoogleAs an agent I’ve dealt with this office multiple times with pleasure. Among all Giulio has been incredibly professional and exceptionally prepared which makes dealing with him a remarkable and pleasurable experience.
Hi Oscar, thank you for your review. It's great to hear that you have been so impressed with the professional service offered by Giulio. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
GoogleReally impressed with my experience with Giulio. He clearly listened well to what I was looking for, provided options that matched my requests and was able to answer all of my questions seamlessly. Definitely recommend him to anyone looking around the South Kensington area!
Hi Alexander, thank you for your review. We are so pleased that Giulio was able to provide you with such an impressive service. Please do let us know if there's anything else that we can help you with.
5/5
GoogleKate Stevens was fantastic to work with, professional and always available to help. She made the process smooth and stress-free. We highly recommend Carter Jonas!
Hi Elisa, thank you for your review. We are so pleased that Kate was able to make the process as smooth and stress-free as possible for you. Please do not hesitate to get in touch if there's anything else that you need.
5/5
GoogleWe had a fantastic experience renting our apartment with Carter Jonas. Kate Stevens was professional, attentive, and always available to help, making the entire process smooth and stress-free. Since we were in France during the rental …
Hi Yannis, thank you for your review. We are delighted to hear that Kate exceeded your expectations with her professional and attentive service. Please do not hesitate to get in touch if there's anything that you need from us.
5/5
Googleworked with Kate, Carter Joanas, looking for an apartment in South Kensington, highly recommend 💪🏻 works quickly, always answers questions, smart girl, positive 🤗 and most …
Hi Alexandru, thank you for your review. It's great to hear that you are so impressed with the service provided to you by Kate, we hope you are settling in well in your new home!
5/5
GoogleKate was unbelievable- the whole team, in fact - but Kate went out of her way to get me in to see a flat later on a Friday and by the following weekend I was in. …
Hi Tracy, thank you for taking the time to write a review. We are delighted to hear that Kate was able to find you a flat that suited you so quickly. Please do not hesitate to get in touch if there's anything else that you need help with.
5/5
GoogleLaila Turner at Carter Jonas was easy to deal with and seemed genuinely happy to help.. I was looking for advice about renting out my property. Would definitely use in the future and have already recommended to friends.
Hi Emma, thank you for your review. It's great to hear that you were so impressed with the advice and service provided to you by Lajla. Please do not hesitate to contact us in future for more information about our rental services.
5/5
GoogleThank you Rupert for yet again a great service. Thank you for selling my apartment smoothly and for being so prompt with all communication. Would highly recommend to anyone looking to sell.
Hi Hannah, thank you for your review. We are so pleased to hear that Rupert successfully made your selling process run as smoothly as possible for you. If there's anything else that you need, please do let us know.
5/5
GoogleI recently bought my first house advertised through Carter Jonas and, thanks to the guidance of Rupert, was able to go through the process with less hassle. They were quick to respond to any queries and offered any help they could when I asked for it. Overall, it has been a smooth experience with them.
Hello, thank you for your review. It's so great to hear that you had such a smooth and hassle-free experience with our Sales team, and with Rupert in particular. Please do let us know if there's anything else that we can do for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Summertown has the most, with 988 reviews rated 4.5 out of 5, followed by York with 184.
The 20 Carter Jonas offices, by town:
Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.
