Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleTim and Nick were very friendly and helpful. I rented a large unit whilst renovating our house, the price was good and the process easy.
Hello Ollie. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleStaff are very helpful - great service.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleNick and Charlie were very helpful. Top class service
Hi Billy. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleNick was Very helpful and friendly
We are delighted to read your review Charlotte. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleNick and Tim were fantastic and very welcoming during the signing up process. They answered all my questions and did me a solid with my application. Highly recommended!
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleNick, Tim and Charlie were great!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleNick and Tim have bee extremely helpful with my inquiries always happy to help
Thanks so much for the review Jaycee. We are over the moon you had such a great experience with us.
5/5
GoogleTim and Nick are very helpful, friendly and efficient 😀 …
We are so happy to hear you are happy Tatiana. Thanks for sharing your experience.
5/5
GoogleVery helpful and friendly. Thanks Nick and Tim
On behalf of your local store team, thank you Dan for leaving such a positive review about your experience.
5/5
GoogleTim and Nick were very helpful and cheerful. Tim was very efficient and clear with the information given. Very good customer service experience.
Thank you so much Heaven. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleRating only, no written review.
Thanks for such a good star rating. The team will be happy to see this.
5/5
GoogleGood service from really friendly people.
We are so happy to hear you are happy Peter. Thanks for sharing your experience.
5/5
GoogleGreat service. Adriana was extremely helpful and accommodating.
Thank you so much Simeon. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleA swift and friction-free check-in. This is my third hire at BY and I was amazed at the improvements since I last checked out two years ago. Technical and procedural developments really streamlined the process and the staff I spoke to were very customer-focussed
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleVery convenient storage and easy access when ever you need it.
Hello Jiyan. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleRating only, no written review.
Thanks for the review, Inigo.
5/5
GoogleDeputy manager is fab! Professional and welcoming
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleRating only, no written review.
Hi Sirwan. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
5/5
GoogleKaren was great. helpful patient and reassuring. 5 star secure service
Hello Nadia. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleEasy service. Nice group at Beckenham.
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleJackie and the team are amazing, I've visited many times before finally moving in and each and every time the service has been fantastic, can't fault anything.
Hi Sally. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleJackey was amazing. Me and my partner was in the middle of moving and the check in experience with Jackey was the perfect start to a long day. She made us coffee and explained everything in detail. She went above and beyond to make the process smooth for us. Customer service can’t get any better than this. Thank you Jackey!
We are delighted to read your review Muhammad. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleOh my Lordy if you need to store your items then use big yellow self storage the customer care is out of this world and the staff go above and beyond expectations Sandra is absolutely amazing making me a cup of coffee and lending me her phone charger so that I can leave this review 🤣 …
Thanks so much for the review R. We are over the moon you had such a great experience with us.
5/5
GoogleHad the most amazing experience , with Jason. Made the experience so much easier and explained things so simply. I’m in very good hands at big yellow ! Thank you for all your help Jason !! :)))
We are so happy to hear you are happy Niamh. Thanks for sharing your experience.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
