Trusted Agent profile · Hove
★★★★★
270 reviews across 1 platform
270A Old Shoreham Road, Hove, BN3 7EG
Big Yellow Self Storage Co Ltd's office in Hove, at 270A Old Shoreham Road, is rated 5.0 out of 5 across 270 reviews on 1 platform, including 270 Google reviews rated 5.0.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleOh my Lordy if you need to store your items then use big yellow self storage the customer care is out of this world and the staff go above and beyond expectations Sandra is absolutely amazing making me a cup of coffee and lending me her phone charger so that I can leave this review 🤣 …
Thanks so much for the review R. We are over the moon you had such a great experience with us.
5/5
GoogleIt can be stressful dealing with ‘stuff’ and paying to have things kept safe as life changes. I was pleasantly surprised about how smoothly the process went when the huge truck arrived with all my things yesterday. I dealt with Chris, who was very friendly and even made coffee for the drivers who had come a long way. I needed to upgrade my unit and this was handled with no fuss, a good price offered so that I could get what I needed without paying too much more. The facility is clean and easy to enter/leave and although I know I’m only renting it, my unit feels like mine. It’s individually alarmed and locked which gives a feeling of security. I’ll be going there quite a bit to sort through my things, so I’m glad it’s only a short bus ride away. All in all I’m pleased with the service received thus far.
Hello Victoria. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GooglePatrick and Sandra were incredibly helpful and went above and beyond to make my check in and storage quick, easy and efficient. Very grateful and great- friendly service !
Hello Connor. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleI had fantastic service during a very stressful house move, we had issues with our chain and had to put stuff into storage at short notice and the team at big yellow were so helpful throughout the process. We had to quickly switch our unit to a larger one as we arrived and miscalculated the size we had needed and they were so helpful with our movers too. They were always offering help throughout and made our move so much easier.
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleThe team at Big Yellow Hove are fantastic. Sandra was incredibly accommodating and took the stress out of a big international move. The climate controlled facilities are spotless and modern. I feel secure leaving my belongs here. Thank you! Highly recommend this location.
Hello Amy. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleAmazing service! Feeling very grateful. Thank you Patrick Hoole for making it so easy! Highly recommend. Thanks Everyone! Claudia
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleThank you so much Patrick and Sandra for amazing help with my stuffs to store in your clean and lovely Big yellow storage company. God Bless 🙏🏻 …
On behalf of your local store team, thank you Vhel for leaving such a positive review about your experience.
5/5
GooglePatrick and Sandra were very helpful and gave me a great price on my storage unit
We are delighted to read your review Iain. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleJason and Patrick were very friendly and professional. Easy process.
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleJason was very helpful and quickly got us squared away with storage - great service.
Hello Ben. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleSandra and Patrick were super helpful, accommodating and always on hand to help! Highly recommended
Hello Alex. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleReally lovely customer experience, Patrick and Sandra were incredibly helpful 😊 …
We are so happy to hear you are happy Maisie. Thanks for sharing your experience.
5/5
GooglePatrick was extremely helpful, honest and attentive.
On behalf of your local store team, thank you Elizabeth for leaving such a positive review about your experience.
5/5
Googlei have been to the site in hove twice and greeted by patrick. he showed me multi options, expressed the relaxed approach to choices and on going use and filled me with nothing but confidence that my belongs would be safely stored in a clean dry secure and well managed facility. very reasonably priced , a very happy customer. thankyou patrick & Sandra and big yellow 10/10
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleA really well organised facility that makes it easy to store your stuff. Patrick was really helpful and explained everything clearly. Definitely recommended!
Nice to hear from you Gary. Sounds like you had a great experience. Take care.
5/5
GoogleBig Yellow is a safe place for all your gear, excellent security and access procedures, all at a very reasonable cost. The rooms are kept clean and are fully alarmed. Sandra, Jason & Patrick on the reception desk run their self-storage facility like a Swiss-watch!
On behalf of your local store team, thank you Martin for leaving such a positive review about your experience.
5/5
GoogleJason, Simion, Patrick were extremely friendly and helpful, great experience 10/10 will definitely use them again :)
Thanks for the review, Alfie. Have a great day.
5/5
GoogleI dealt with Sandra today who was absolutely lovely and I would highly recommend this service. The storage was not very expensive either!
Hey Matthew. Cheers for the nice feedback. See you again soon.
5/5
GoogleWe have had a storage facility here for just over a year. The service has always been absolutely excellent. Jason and Patrick are great - helpful, cheerful and thoroughly professional. We have just downsized from a 50sqft to a 20sqft. The advice we received was excellent and the new storage cupboard is exactly what we want. Thoroughly recommended!
Cheers for the feedback Nicholas. See you soon.
5/5
GoogleVery helpful staff at the start and towards the end of my room rental. Gave refund upon an unused box, provided advice and guidance on selecting the correct size box so able to post my item to it's buyer. Would use again.
We are delighted to read your review Christopher. We don’t take positive feedback for granted, so huge thanks.
5/5
GooglePatrick was super helpful, friendly and gave us all the information we needed to know.
Thanks for the review, Lihi. Have a great day.
5/5
GoogleFantastic service from all staff. They make the whole process of entry and exit super simple. Checking out was just a click of a button and a handshake with a smile. They were very transparent and open about finding us the best deal to suit our needs. Couldn’t recommend enough. Thanks all!
We are delighted to read your review Tristan. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleHad the most amazing experience , with Jason. Made the experience so much easier and explained things so simply. I’m in very good hands at big yellow ! Thank you for all your help Jason !! :)))
We are so happy to hear you are happy Niamh. Thanks for sharing your experience.
5/5
GoogleSandra was really helpful and accommodating with my moving out process! :)
Hello Shayan. Thanks for the feedback. The team will be happy to read this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Big Yellow Self Storage Co Ltd's Hove office has 270 reviews across 1 platform: 270 on Google.
Big Yellow Self Storage Co Ltd Hove is rated 5.0 out of 5 across all 270 reviews, and 5.0 out of 5 on Google from 270 reviews.
Big Yellow Self Storage Co Ltd Hove, 270A Old Shoreham Road, Hove, BN3 7EG.
